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June 16, 2016[redacted] Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC)1411 K St. NW, 10th Floor Washington, DC 20005-3404RE: Revdex.com Complaint ID [redacted]       [redacted]       THE LITERARY GUILD Account...

# [redacted]         Shippensburg, Pennsylvania [redacted] Dear [redacted] :I am responding to the inquiry your office forwarded for [redacted].Please assure [redacted] that the  account is now closed and all charges placed through [redacted] have been refunded. All account information has been removed from our systems.She  may disregard any future communications she might receive from the Club; as all mailing will cease after the advance mass mail grouping have been exhausted.  She will not receive any further solicitations from the Club.Please let **. [redacted] know that we appreciated having her  as a long-time member of our Club.  We trust this resolves her  concerns.If you have further questions, you may contact me by phone at : ###-###-####Sincerely, Jason B[redacted]Correspondence SpecialistPhone: ###-###-####Fax: ###-###-####

September
16, 2014
Dear
[redacted]:I am
responding to the inquiry your office forwarded for [redacted]This will confirm that we are
processing a refund of $63.46 to [redacted]’s [redacted] card.We regret that [redacted]
experienced a delay in receiving her...

refund; we trust this resolves her
concerns.You
may contact me at ###-###-#### with any questions. You may also send
an e-mail to [email protected],Kaitlynne
G[redacted]Correspondence
Specialist

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] P.S.  Please convey my sincere thanks to Ms. H[redacted] and Direct Brands for their expedited response to my dilemma.  I would have preferred not to have resorted to asking the Revdex.com to intervene, but efforts on my own behalf were not effective at all.  I am sorry that my illness prevented me from doing my part to prevent the books involved from being auto-shipped in the first place.  Finally, I thank the staff of Revdex.com for their assistance. As a consumer it is gratifying to know such a group is available to mediate on my behalf.

October 29, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:  Revdex.com Complaint ID [redacted]
        [redacted]
 QUALITY
PAPERBACK BOOK CLUB Account # [redacted]
                [redacted]
               
 [redacted], UT [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
On review, our records show
that this QUALITY PAPERBACK BOOK CLUB membership account was established in [redacted]’s name on September 23, 2008, via our website. The address we have on
file is [redacted], [redacted], UT [redacted].
On September 24, 2008, we
shipped an enrollment package to the address on file consisting of Love is a
Mixtape and The Power of Now, and charged $9.74 to the account.  That amount was subsequently credited to the
account.
The purchase commitment
associated with this membership was to buy 4 books at regular Club price within
2 years of joining.  When the purchase
commitment remained unfulfilled, on September 26, 2010 we added the cost of the
4 books, plus shipping and processing, to the account ($71.36). When we did not
receive payment of the balance, we sent numerous letters to the [redacted]
address regarding the balance due.
Since the balance remained
unpaid, we placed the account in collections. 
The account is not currently in collections.
We have closed this account
with a zero balance. [redacted] may receive additional correspondence from the
Club, but she may disregard it as it was in process prior to our closing the
account.
We hope that this resolves [redacted]’s inquiry.
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

June 3, 2014

class="MsoNormal"> 
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
[redacted]
[redacted] (Account Holder)
MYSTERY GUILD BOOK CLUB Account# [redacted]
[redacted] [redacted]
[redacted]
 
 
Dear [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted]. [redacted].
 
We have confirmed that a refund of $55.95 was issued to [redacted]. [redacted]’s credit card ending in 1012 on May 22, 2014.
 
Please assure **. and [redacted]. [redacted] that we have closed the MYSTERY GUILD BOOK CLUB account with a zero balance.
 
We have also removed **. and [redacted]. [redacted]’s name and address from our solicitation lists; they may disregard any communications they may receive from the Club.
 
We regret that [redacted]. [redacted] experienced a delay in resolving this matter; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to
[email protected].
 
Sincerely,
 
 
[redacted]
Correspondence Specialist
Email:  [email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] ([redacted])

June 26, 2014
 
**. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BOOK-OF-THE-MONTH CLUB Account #[redacted]
   ** [redacted]      
   [redacted]
Dear **. [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
    
We have issued a credit of $46.71 to **. [redacted]’ book club account.
 
We regret **. [redacted] experienced a delay in obtaining her credit; we trust this resolves her concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

April 16, 2014
 
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
 
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       BLACK EXPRESSIONS BOOK CLUB Account #[redacted]
    [redacted]   
    [redacted]
Dear **. [redacted]:
 
I am responding to the inquiry your office forwarded for **. [redacted].
    
Please assure **. [redacted] that we have updated her account to reflect that her purchase commitment has been completed.
 
The balance on **. [redacted]’s account is $50.37.
 
We regret that **. [redacted]’s experience with our Customer Service department was unsatisfactory; we trust this resolves **. [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

November 12, 2014
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted]
I am responding to the
inquiry your office forwarded for [redacted].
We have been unable to locate
a DOUBLEDAY BOOK CLUB account for [redacted].
It would be helpful if [redacted] could provide us with any previous names or addresses she may have used. We
would also ask that [redacted] please provide a copy of the section of her credit
report that pertains to the Book Club account.
[redacted] may send the
information to me directly via fax at ###-###-####.  As soon as we receive additional information,
we will take steps locate [redacted]’s account and resolve her inquiry. 
You may contact me at
###-###-#### with any questions. You may also send an e-mail to
[email protected].
Sincerely,
Brooke K[redacted]
Correspondence Specialist
Email: [email protected]

July 8,
2014
 [redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
CHILDREN'S BOOK OF THE MONTH
CLUB Account #[redacted]
 
Dear [redacted]:
 
I am responding
to the inquiry your office forwarded for [redacted].
 
Please
assure [redacted] that we have applied a credit of $34.46 to her credit card
ending in [redacted].
 
As
requested, we have closed [redacted]’s Club account with a zero balance.
 
We
regret [redacted] experienced a delay in receiving her refund; we trust this
resolves her concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
After I spoke on the phone with Chelsea on 6/26 - who said she cleared my account to zero....  I discovered that I was double charged on 7/2/14...
I called in and discovered I now have to take the time and money to either mail or go somewhere to  fax a copy of my bank statement showing their duplicate charge . 
Regards,
[redacted]

[redacted]
*
*
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]         [redacted]
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
*
[redacted]
 
I am responding to the inquiry
your office forwarded for [redacted].
 
Please assure [redacted]
that we have issued the following credits to her GOOD COOK account:
 
Invoice:                 [redacted]82[redacted]2
Date:                      11/26/2013
Items:                    An American Family Cooks
                                The French Kitchen Cookbook
                                Taste of Home Best Loved
                                Cooking Light Lighten Up
                                Good Housekeeping
Amount:                $107.96
 
We also removed a late charge
of $3.00 added on June 12, 2014, bringing the total amount of the credit to
$110.96.
 
[redacted]’s account is
currently in good standing and reflects a zero balance.  Please assure [redacted] that we have not
placed her account in collections.
 
We trust this resolves [redacted] concerns. We appreciate her continued membership.
 
If you have further questions,
you may contact me by phone at ###-###-####.
 
 
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

January 13, 2015
[redacted]
class="MsoNormal">Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
Re:          Revdex.com Complaint ID #[redacted]
Theresa
Quiggins
STEPHEN
KING LIBRARY Account #[redacted]
                [redacted]
                Meherrin, VA [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted]
that her STEPHEN KING LIBRARY account has been closed with a zero balance. We
have also removed [redacted]’s name, address, and email address from our solicitation
lists.
[redacted] may keep the
book she received, Mr. Mercedes, with our compliments.
We regret that [redacted] was
not satisfied with her membership experience; we trust this resolves her
concerns.
If you have any additional
questions or concerns, you may reach me by phone at ###-###-#### or you may
send an email to [email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Email: [email protected]

March 3, 2015
[redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
THE
GOOD COOK BOOK CLUB Account #[redacted]
[redacted]
Sarasota,
FL [redacted]
Dear [redacted]
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted] that
we have removed all charges from his GOOD COOK BOOK CLUB account. [redacted]’s account
is now closed with a zero balance. [redacted] may disregard any future communications
he might receive from the Club.
In addition, we have removed Mr.
Hill’s name, address, and email address from our solicitation lists.
We regret that [redacted]
experienced difficulty in resolving his concerns.
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

June 25,
2014
 
 
 
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com Complaint
ID [redacted]
CHILDREN'S BOOK OF THE MONTH
CLUB Account #[redacted]
[redacted]
 
Dear **.
[redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Our
records show that **. [redacted] joined CHILDREN’S BOOK OF THE MONTH CLUB on September
29, 2013, via our website. 
 
When consumers enroll in our Club online, they are
provided with our Club membership agreement.  
**. [redacted] indicated affirmatively that she had read and agreed to our
terms of membership. The Featured Selection process is clearly explained as a
term of membership.
 
Since we did not receive a reply from **. [redacted]
declining a Featured Selection, we shipped it to her automatically and applied
the charge of $37.46 to the credit/debit card she placed on file.  It appears that any change of address **.
[redacted] provided had not been processed at the time of the shipment.
 
Please
assure **. [redacted] that we have refunded the amount of $37.46 to her card ending
in [redacted].
 
We have changed **. [redacted]’s Club account.  **. [redacted] will still receive our Featured
Selection announcements, but she will not be required to respond unless she
wants to place an order.  **. [redacted] will
no longer receive automatic shipments.
 
We trust
this resolves **. [redacted]’s concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to
[email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]
v

July 8,
2014
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
DOUBLEDAY BOOK CLUB Account #[redacted]
[redacted]
 
Dear [redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Please assure **. [redacted] that on
July 3, 2014, we applied a refund of $21.98 to her card ending in [redacted]. **.
[redacted] should allow 5 to 7 business days for her refund to process.
 
We
regret that **. [redacted] experienced a delay in receiving her refund; we trust
this resolves her concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist.
Email: [email protected]

August 27, 2014
Dear [redacted]:I am responding to the inquiry your
office forwarded for [redacted].We reached out to [redacted] directly and informed her that
her order had been shipped.  We offered
[redacted] the option of keeping the books free of charge. We have...

refunded
$13.46 to [redacted]’s credit/debit card for this enrollment order.We have closed [redacted]’s ONE SPIRIT BOOK CLUB account with
a zero balance.We regret that [redacted] experienced difficulty while attempting
to track the shipment of her enrollment order. 
We trust this resolves [redacted]’s concerns.You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected],Kaitlynne GCorrespondence Specialist

September 23, 2014
Dear [redacted]:I am responding to the follow-up inquiry
you forwarded for [redacted]. We
have spoken to [redacted] via phone regarding her concerns. We have closed [redacted]’s CHILDREN’S BOOK OF THE MONTH CLUB account, cancelled her order, and marked
the account as “purchase commitment complete.” Per
[redacted]’s request, we sent a separate letter to her directly confirming the above. You
may contact me at ###-###-#### with any questions. You may also send
an e-mail to [email protected].   Sincerely, Kaitlynne G
Correspondence Specialist

October 20, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
 
RE:         Revdex.com Complaint ID [redacted]
SCIENCE
FICTION BOOK CLUB Account #[redacted]
Columbus,
MS [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
On review, our records show
that SCIENCE FICTION BOOK CLUB account #[redacted] was opened in [redacted]’s
name on December 2, 1987.
The three charges that were applied
to [redacted]’s [redacted] account represent monthly credits related to our Member Credits program. Members receive
an email on the 1st of each month informing them that their credits
are available and they have until the 10th of the month to decline
the credits if they do not wish to purchase them that month. We applied the
charges to [redacted]’s [redacted] account on August 11, 2015, September 11, 2015
and October 11, 2015, when we did not receive instructions to decline those
monthly member credits.
Please assure [redacted]
that we are processing three separate refunds of $27.98 each, for a total
refund of $83.94, to his [redacted] account.
The SCIENCE FICTION BOOK CLUB
account has been closed. [redacted] may disregard any future communications
he might receive from the Club.
We trust this resolves [redacted]’s concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####