Bookspan

October 21, 2014
Dear [redacted]:I am responding to
the inquiry your office forwarded for [redacted]. On review, our records show that [redacted]’s enrollment order did not process
due to a systems error on our end. 
Accordingly, we did not process payment for this...

order via [redacted]’s
[redacted] account.  We have cancelled
[redacted]’s membership in THE LITERARY GUILD.We regret that Ms.
Taylor encountered difficulty becoming a member of our Club. We trust this
resolves [redacted]'s concerns.You may contact me
at ###-###-#### with any questions. You may also send an e-mail to [email protected]. Sincerely,Brooke K.Correspondence Specialist

October 28, 2014
Dear [redacted]:I am responding to the follow-up inquiry your office
forwarded for [redacted].This will confirm that a credit of $43.46 has been refunded
to [redacted]’s credit card ending in [redacted].You may contact me at ###-###-#### with any
questions. You may also send an e-mail [email protected],
Brooke K
Correspondence Specialist

September 16, 2014Dear [redacted]I am responding to the follow-up inquiry your office forwarded for [redacted].This is to let you know that we are researching [redacted]’s $48.00 refund and will get back to you shortly with a resolution.You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].
Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as it reflects a zero balance and no collection proceeding will occur.
I very much appreciate your assistance in resolving this after 2 years.  I do believe this company sent bills falsely and that should be clearly investigated so it does not occur to others.  
Regards,
[redacted]

December 2, 2014
Dear [redacted]:I am responding to the inquiry
your office forwarded for [redacted].With regard to the COLUMBIA
HOUSE DVD CLUB account, our records show that we charged [redacted] for 3
shipments:  March 17, 2014 for $6.47,
September 14, 2014 for...

$25.94 and October 4, 2014 for $25.44.  The $6.47 remains as a balance on the
account; we have credited that amount to [redacted]’s Club account.  We applied refunds to [redacted]’s credit
card ending in [redacted] for the remaining charges on October 20, 2014 ($25.94) and
October 15, 2014 ($25.44).With regard to THE LITERARY
GUILD account, our records show that we are processing a credit in the amount
of $44.46 to [redacted]’s credit card ending in [redacted] for a Featured Selection
shipment. Prior to the closure of [redacted]’s account, we shipped another
Featured Selection to her. We have issued another credit to [redacted]’s credit
card in the amount of $49.46. If [redacted] has received the selection, please
let her know that she may keep it with our compliments.We have now closed both Club
accounts with zero balances.  [redacted]
may disregard any communications she receives from the Clubs while the account
closures are in process.We trust this resolves [redacted]’s concerns.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke KCorrespondence Specialist

April 1, 2014
 
 
 
[redacted]
Revdex.com
[redacted]
[redacted]
*
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]
*
I am responding to the follow-up inquiry your office forwarded for [redacted]
    
Upon review, our records confirm that we accurately charged [redacted] $18.94 each for the orders that she placed on December 31, 2013, and March 2, 2014.
 
We would ask that [redacted] please provide us with the relevant entries from her bank or credit card statements reflecting additional [redacted] charges for those shipments.
 
[redacted] may send the information by mail to [redacted]
*
Once we have had an opportunity to review [redacted] documentation, we will respond accordingly. 
 
Thank you for your cooperation.
 
You may contact me at [redacted] with any questions. You may also send an e-mail to [redacted]  
*
 
Sincerely,
Chelsea A[redacted]
Correspondence Specialist
Email: [redacted]
*
*

[redacted] [redacted] [redacted] rebuttal response.Revised

March 3, 2015
Ms. [redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
Amir
[redacted]
LIBRARY
OF SCIENCE (formerly SCIENTIFIC AMERICAN) Account #[redacted]
[redacted]
Houston,
TX 77021
Dear Ms. [redacted]:
I am responding to the
inquiry your office forwarded for Mr. [redacted].
Please assure Mr. [redacted]
that we have issued a refund to his credit card in the amount of $243.89. In
addition, we are sending Mr. [redacted] a postage-paid return label through the
mail to facilitate the return of the selections he received.
Mr. [redacted]’s LIBRARY OF
SCIENCE account has been closed with a zero balance. Mr. [redacted] has no
further obligation to the Club and may disregard any future communications he
might receive from the Club.
We trust this resolves Mr.
[redacted]’s concerns.
If you have any additional
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

June 3, 2015
[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
BOMC2
Account #[redacted]
P.O.
Box [redacted][address on the...

account]
Charlotte,
NC [redacted]
Dear [redacted]:
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted]
that we have issued the following credits totaling $29.85 to her BOMC2 account:
Invoice:                 [redacted]                           Invoice:                 [redacted]
Date:                      10/25/2013                           Date:                      12/4/2013
Item:                      Never Say Never                  Item:                      Friends
& Foes
Amount:                $9.95                                      Amount:                $9.95
Invoice:                 [redacted]
Date:                      12/27/2013
Item:                      Private London
Amount:                $9.95
[redacted]’ account is
closed with a zero balance. [redacted] may disregard any future communications
she might receive from the Club.
We trust this resolves [redacted]’ concerns.
If you have further questions,
you may contact me by phone at ###-###-####.
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####

April 21, 2015
class="MsoNormal">
Ms. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
[redacted]
CHILDREN’S
BOOK CLUB Account #00[redacted]
[redacted]
Hendersonville,
TN 37075
Dear Ms. [redacted]:
I am responding to the
inquiry your office forwarded for Ms. [redacted].
Please assure Ms. [redacted] that
we have closed her CHILDREN’S BOOK CLUB account with a zero balance and no
further commitment.
Ms. [redacted] may disregard any
future communications she might receive from the Club.
We regret that Ms. [redacted]
experienced a delay in resolving her concerns.
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[redacted]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

February 5, 2015
Ms. [redacted]...

[redacted]
Revdex.com
[redacted]
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted] Account #[redacted]
York,
PA 17404
Dear Ms. [redacted]:
I am responding to the inquiry
your office forwarded for Mrs. [redacted].
Though Mrs. [redacted] mentioned
a THE [redacted] account in her complaint, the account number she
provided corresponds with her [redacted] account. 
Please assure Mrs. [redacted]
that we have credited her [redacted] account in the amount of $23.82. The
account has been closed with a zero balance.
Mrs. [redacted]’s [redacted]
account is active and in good standing with a zero balance. If Mrs. [redacted]
would like to close her [redacted] account, she may contact me directly and
I will assist her personally.
We trust this resolves Mrs.
[redacted]’s concerns.
If you have any further
questions or concerns, you may contact me by phone at ###-###-#### or you may
email
[redacted].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

May 6, 2015
[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]         [redacted]
[redacted]
[redacted]
[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
*
[redacted]
I am responding to the inquiry
your office forwarded for [redacted].
Please assure [redacted]
that we have cleared the balances on all the above-referenced accounts in her
name.
[redacted]’ LITERARY GUILD
account, #[redacted], was closed at her request on October 12, 2014. The
account is closed with a zero balance.
[redacted]’ LITERARY GUILD
account, #[redacted], and QUALITY PAPERBACK BOOK CLUB account, #[redacted],
remain open, in good standing and reflect zero balances.
Our records show that the two
accounts that remain open were previously converted to our Member’s Choice plan. Under the terms of this plan, [redacted] does
not need to respond to Featured Selection emails nor will she receive automatic
shipments.
 Should [redacted] wish to cancel these
accounts, she may contact me directly at the phone number or email address
below and I will assist her personally; however, we hope she will continue her
membership in our Clubs.
We trust this resolves [redacted]’ concerns.
If you have further questions,
you may contact me by phone at ###-###-#### or you may send an email to
[redacted]
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Per our conversation, I am writing this regarding my response from the book club. I have not received my refund. I have contacted them and I have not received a phone call.
Regards,
[redacted]

April 8, 2014
 
 
*
[redacted]
Revdex.com
[redacted]
[redacted]
 
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       THE GOOD COOK BOOK CLUB Account# [redacted]
    [redacted]      
    [redacted]
      
Dear [redacted]
*
I am responding to the inquiry your office forwarded for [redacted].
    
Upon review, our records show that [redacted] enrolled in THE GOOD COOK BOOK CLUB on December 30, 2013, and placed an order for [redacted]or $83.96 and $11.46 in shipping and processing charges. [redacted] received a discount of $79.96, which was applied to her order.
 
Please note that we were experiencing a problem processing PayPal payments at the time [redacted] placed her order. The payment of $15.46 was not processed, leaving a balance due of $15.46.
 
On April 4, 2013, we shipped [redacted]’s order to her, together with an invoice for $15.46.  [redacted] may remit payment by credit card, check or money order.
 
We have marked [redacted]’s Club account as “commitment complete.”
 
We trust this resolves [redacted]’s concerns.      
 
You may contact me at [redacted] with any questions. You may also send an e-mail to [redacted]  
 
 
Sincerely,
Chelsea A[redacted]
Correspondence Specialist
Email: [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However I did cancel my account twice by email and once by phone.
[redacted] <[redacted]>
Jun 21
to customer.servi.
Please note my previous e-mail in which I cancelled my account on Jan 18th 2014.  You kept sending books after this date.  I will not pay for them as I considered them gifts and donated them.
I will pay you for the books I rec'd prior to that date in the amount of $33.45. This is my last payment and I consider this matter closed.
[redacted] June 21st 2014
payment of 33.46$ sent electronically June 26, 2014
On Mon, Jan 20, 2014 at 12:51 PM, [email protected] <[email protected]> wrote:Dear [redacted], Thanks for getting in touch with us! There is currently a balance due on your account of $14.96. If you have any more questions or concerns, please don't hesitate to contact us again! Sincerely, Zachery R[redacted] Customer Service Original Message Follows: ------------------------ Name: [redacted]  E-mail: [redacted]  Order Number:  Telephone: 6033197127  Topic: Account Balance  Comment: aCCT#[redacted] I CALLED LAST YEAR AND WAS TOLD EVERYTHING WAS TAKEN CARE OF. YOU GUYS SCREWED UP AND DIDN'T TAKE THE [redacted] PAYMENT IN TIME. I WAS TOLD IT WOULD BE TAKEN CARE OF AND THE $9.00 LATE FEE'S REMOVED. THE BILL WAS PAID JULY 10-13. NOW YOU ARE BILLING ME FOR A PAYMENT YOU TOOK IN DEC 6-13. FOR $18.49 AS FAR AS I'M CONCERERNED I OWE YOU NOTHING AND CONSIDER THIS MY CANCELLATION OF THIS ACCOUNT Thank you, Science Fiction Book Club (http://www.sfbc.com) Science Fiction Book Club (http://www.sfbc.com)  ______________________________________________________________________
 
Regards,
[redacted]

May 7, 2014
 
**. [redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA17102
  
Re: Revdex.com Complaint ID [redacted]
       [redacted]
       Account# [redacted]
    [redacted]      
    [redacted]
      
Dear **. [redacted]:
 
I am responding to the inquiry your office forwarded for [redacted]. [redacted].
 
At the end of December 2013 and in January 2014, we informed our members – via an enclosure included with our packages and via email – that we were combining two of our book clubs, HOMESTYLE BOOK CLUB and THE GOOD COOK.  We also included an introduction to the combined Clubs in the Editor’s Letter that was part of our January 2014 cycle catalog.
 
 HOMESTYLE BOOKS became THE GOOD COOK @ HOME.  The communications we sent informed members that they would keep their account numbers and membership status.
 
We regret that [redacted]. [redacted] was unaware of this change.  [redacted]. [redacted] may keep the books she received, with our compliments.  We have closed [redacted]. [redacted]’s account with a zero balance and have removed her name, address and email address from our solicitation lists.
 
We trust this resolves [redacted]. [redacted]’s concerns.
 
You may contact me at ###-###-#### with any questions. You may also send an e-mail to [email protected].  
 
 
Sincerely,
[redacted]
Correspondence Specialist
Email: [email protected]

February 24, 2015
[redacted]...

[redacted]
Revdex.com
1337 N. Front St.
Harrisburg, PA 17102
RE:         Revdex.com Complaint ID [redacted]
[redacted]
SCIENCE
FICTION BOOK CLUB Account #[redacted]
[redacted]
Decker,
IN [redacted]
Dear [redacted]:
I am responding to the
inquiry your office forwarded for [redacted].
Please assure [redacted] that
we have removed all charges from her SCIENCE FICTION BOOK CLUB account. The
account currently reflects a zero balance.
If [redacted] will please
provide the titles of the damaged items she received, we will glad send complimentary replacement items to her.
Our technical assistance team
is researching the issues [redacted] experienced when attempting to login to the
website. It would be helpful if [redacted] could please provide any previous
email addresses that may have been used on the account. [redacted] may contact
me directly at the number noted below with any additional information.
We regret that [redacted]
experienced difficulty resolving her concerns. We thank her for her continued
membership.
If you have any further
questions, you may contact me by phone at ###-###-#### or you may send an
email to
[email protected].
Sincerely,
Rachel H[redacted]
Correspondence Specialist
Phone: ###-###-####
Fax: ###-###-####
Email: [email protected]

See attached document.

November 5, 2014
Dear [redacted]I am responding to the
follow-up inquiry your office forwarded for [redacted].Please assure [redacted] that
a credit in the amount of $37.46 is being refunded to his credit card ending in
[redacted].  With regard to the additional
refund of $12.99, we are refunding that amount to [redacted]’s credit card
ending in [redacted].  We have canceled [redacted]’s
membership in CHILDREN’S BOOK OF THE MONTH CLUB.  The account is closed with a zero
balance.  We are also waiving [redacted]’s unfulfilled purchase commitment.[redacted] may disregard any
communications he receives from the Club.You may contact me at
###-###-#### with any questions. You may also send an e-mail [email protected],Brooke K[redacted]Correspondence Specialist

July 23,
2014
[redacted]
RevDex.com
1337 N.
Front St.
Harrisburg,
PA 17102
 
Re: Revdex.com
Complaint ID [redacted]
[redacted]
DOUBLEDAY BOOK CLUB Account #[redacted]
[redacted]
[redacted]
 
Dear [redacted]:
 
I am
responding to the inquiry your office forwarded for **. [redacted].
 
Please
assure **. [redacted] that on June 28, 2014, we applied a credit of $132.38 to her credit/debit
card ending in [redacted] for the Featured Selection shipments she returned.
 
When **.
[redacted] enrolled in the Club, she selected the credit/debit card payment method
which authorizes us to apply all shipments and charges, including Featured
Selections, to the card she placed on file. 
 
**.
[redacted]’s account was established as an “online” account.  Members who select this type of account receive
an email each month announcing our Featured Selection.  Each email contains a “reply-by” date.  If we do not receive a response by the
specific date indicating that the member does not wish to receive the Featured
Selection, we send it automatically. 
Since we have no record of receiving responses from **. [redacted], we
shipped certain Featured Selections to her automatically.
 
We adjusted
**. [redacted]’s Book Club account to show that her purchase commitment of four
books has been completed.  The account is
now closed with a zero balance.
 
We
regret that **. [redacted] experienced a delay in obtaining her refund and closing
her account; we trust this resolves her concerns.
 
You may
contact me at ###-###-#### with any questions. You may also send an
e-mail to [email protected].
 
Sincerely,
[redacted]
Correspondence
Specialist
Email: [email protected]