Bob Bell Automotive Group

I had an appointment on October 3,2020 to take my Ford Flex in for a oil change along with a tire rotation. And I also requested for PTU Fluid.
When I was checking out they were trying to give me Transmission Fluid and not the PTU Fluid. So I had to correct them in regards to providing me the correct fluid. Then he had to proceed to have to go in the back & to talk to a mechanic in regards to my request. And the mechanic seemed to be impressed that I knew what I was talking about. If I wasn't aware of what I needed then they would have caused severe damage my Flex. An employee need to make sure that if they are unaware of what the customer is requesting. That they take that extra step & confirm that they are providing the correct product to the clients. This was my first experience at Bob Bell Ford. And it was the first time that I needed to take my new Ford Flex to them for get this service done. Then when I got home and I inspected my tires to make sure if they had been rotated & after I inspected them they were NOT ROTATED. I called & I was told to bring it back up. First of all now because of the service department incompetency. I'm a single mom. Now I have to change my schedule & my time. Since the service department can't do what is required. This has been the worst experience that I have ever encountered in my life. I should be given a refund for this service. Due to the lack of incompetency.

Car price switch. Advertised and paperwork different
found car via ***. Price offered was $32,695, around June 5th. Got home noticed price on paperwork $33990, around June 6th. $1295 difference. Called dealership about the difference and I was told its recon fee. This fee was not mentioned and is not on any of the paperwork. I told them the price I offered via *** and they said that a suggested price and they do not have to go by that price. I have email from the dealership with the $32,695 price they should have to abide by that price and not change price on paperwork. Plus, what reconditioning fee is $1200? The car wasn't even cleaned when we picked it up. The same spots on the upholstery. I filed complaint with *** and they have yet to get back to me. I have followed up with emails.

When I try to start my van I had to press the botton 2 to 3 more times and when I try to switch gears I get stuck so I have to turn it on and off multiple times. When I first got the van the problem started 3 days after I got the van. Also I recently learned that the warrenty expired 5 years ago I had go multiple rental cars and when my vehicle returned the same issues arised also I recently when back to the dealership and they said it was nothing the could have done.
Product_Or_Service: 2012 Chrysler Town and Country
Account_Number:

Company pulled my credit report without my permission or knowledge.
I went to Bob Bell on 4-21-20 to purchase a car. When I went to the dealer, I explaind to them that they DID NOT NEED TO PULL MY CREDIT REPORT because I had a letter from my credit union confirming they would be financing my car, all I needed to do was select a vehicle, which I purchased a 2019 Nissan Maxima on 4-21-20. A few weeks later, I received a letter from the dealership explaining why they could not approve me for a car loan. This letter was disturbing to me because I already purchased the car (financed by my credit union). I immediately contacted the dealership and spoke with the manager (Ms.), I asked her why did I receive this letter and why did the dealership feel it necessary to access my credit report without my consent or knowledge, especially when I had financial approval from my credit union. She informed me that my credit report should not have been pulled and she would speak with the team so this doesn't happen again, she also told me that this would not have a reflection or my credit report. This did not sit well with me, so I am seeking the Revdex.com for help, this is unacceptable as well as unprofessional and deceitful

I brought my car into the service department 3 times complaining of the same issue and was given no service and still feel as though my car is unsafe.
On December 30, 2019 I brought my car into Hyundai complaining about the front end wobbling and my steering wheel locking and getting stuck. When I brought the car in they fixed my steering coupling and told me the issue was fixed. On May 05, 2020 I brought my car back again complaining of the same problem (getting a new tire also due to my tire exploding) and saying my gas meter was misreading. After a while the desk clerk comes to me and says they drove my car and didn't hear anything but they did notice my front and rear brakes, drive belt, needed changing and my rear light wires had fused together. I was told they replaced my tire and my gas gauge so I shouldn't have the problems anymore. On Saturday, June 13, 2020 I had taken my car to get my brakes done by a mechanic and he refused because he said my calipers are horrible and the sound I am hearing could either be my sway bar or my shocks. On Thursday, June 11, 2020 around 5:44 p.m. I called Bob Bell Hyundai to talk to the service manager since I was having the same car issues. (i.e. gas meter displaying wrong mileage, front end making wobbling sound, steering wheel locking up) I was informed by the lady on the phone that he had left for the day and that I could leave a voicemail or try to call back some other time. On Saturday, June 13 I called again around 2:15 to speak to the manager again. I was informed that he was in and that I could leave a message and he will call me back or I try calling back. I told her I was call back another time and she asked if I was Ms., I said yes she said okay. On Monday, June 15 around 10 a.m. I went to the Bob Bell in *** and asked if the manager was in. Again I was told no, but to come back or call in about a hour and he should be. Around 12:30 p.m. I called Bob Bell Hyundai and I asked to speak to the manager. This time he was in and I was able to talk to him and explain to him that this has been an ongoing problem and he told me to schedule a appointment and a ride along so that we can get it fixed. On June 16, at 8 a.m. I went to the Bob Bell Hyundai For my scheduled appointment and had a serviceman ride along with me. I explained to him my problems and what I was told. We got back and they took my car to the back. The desk clerk tells me that my sway bar links need to be replaced and it would cost me $330. At this point I walk off come back and ask to speak to the manager. As we are conversing, I am explaining to him that this is my 3rd time bringing my car in complaining about the same problem and keep getting told it is different things wrong with my car until this time I tell them what is wrong and they agree. He explains that he can help me with the price but that's all he will do and he keep telling me that it is not a warranty item and that it wears over time and maybe they may have not heard it. As we are going over the warranty vs not actually looking at my car and test driving it he says at least he is trying to help me vs not helping me at all. I explain to him that they shouldve fixed my car the first or second time I brought my car and asked for my car back. The desk clerk called me and offered for them to work on my car for $230 and I declined and asked for my car back.

Told my car had one issue paid for repair, car still not driveable.
My 2014 Nissan Sentra was towed to Bob bell due to the fact it would start but not accelerate.
A couple days later a service employee called me and I was informed I had a bad transmission sensor switch the part would have to be ordered. I agreed to have it replaced.
A couple of days later the the switch was installed but told via phone by the same service employee my car was running but poorly. I would need a transmission and the cost was $4000.00
I did not have the money to replace my transmission but told I could come get my car the cost of repair for switch is $621.00
I immediately disputed the charges because I was told it was the sensor switch. I requested if my car is not working take the new switch out and put the old one back in I should not be obligated to pay for a incorrect diagnosis.The service employee talked to the service manager that offered to take 15% off the cost of repair. I had to pay 577.00 out of pocket.
I also contacted Nissan consumer affairs and was also told I cannot get a refund.

Bob Bell failed to give me what they owed.
I purchase a car in late 2019. During the purchase of the vehicle the dealerships manager and myself signed a promissory note of other things that they owed me. I've called repeatedly... I've email repeatedly and nothing has been done. they promised me that they will send me the cover in the mail and nothing has happened and it has been almost six months. I have very good credit/above average.. purchased late model car, 2013 Equus. Upon test driving a car I told them that it needed to be cleaned out properly to get the smoke smell out for which they did a subpar job but they did not do the alignment and or send me that cover for the LDW. I'm in the market to buy another vehicle and wanted to go back to them but after this deceitfulness I will NOT and will NEVER refer anyone to them. Why something so small could not be fixed... I want this fixed.

Turbo wastegate issue noticed within week of purchase, took into to service an they could not duplicate, Three months later needs replaced, $570
I bought a 2014 Santa Fe Sport 2.0 Turbo in Jan. Within a week, we noticed the turbo was not working sometimes when we started. I did some research and suspected it was wastegate actuator valve. Took into service, told them issue but they could not duplicate issue. A couple months later, turbo not working at all and threw off engine code. Cost to fix this problem that the car had when I bought it is $570. I took to a trusted mechanic and had it done for $430. I was told by service dept that the limited drive train warranty does not include the turbo.... seems crazy to me.

Since December of 2019 my 2014 Kia Optima has been in and out of the service department at Bob Bell Kia and they have not been able to fix the problem
In early December of 2019 my car shut off while on the 95 freeway. I had the car towed to Bob Bell Kia. After a week they said it was my computer system that caused the car to shut off and that it needed replacing costing 1700 dollars. I got my car back and it shut off again. They said it was a loose wire which they fixed for free. I got my car back again and the check engine light went on again. They said they found another problem that would fix the car and fixed it after I paid 90.00 dollars. Got the car back again and the light went on again. At this point I was told they would appeal to kia corporate for help. Then I received an email from them stating that there is a faulty oil control valve and now that the computer system is working right its detecting things. I was also told that they found metal shavings and that there is the possibility of engine failure in the future and that this would only be a temporary fix. I did some research and found that this same valve was replaced in July of 2019 in my car when the check engine light came on then and I paid 537.00. Now they are saying they want to replace it again for 929.46 at a discounted rate. Jenn *** has been my advisor at Bob Bell Kia through this process and I want to go on record that she has been very cordial and respectful.

The service for my truck was much longer than required. Did not get discount as promised. Was over charged for the service.
Feb.3 2020 was when my truck was accepted for service on the transmission and to change out the exhaust manifold on the passenger side. Feb.7 2020 is when it was ready for pick up. I was told that there would be a discount for being a Ford Motor Company retired. That was not granted. The amount charged was way over the amount quoted. The hours to complete the service should have only been 5 to 6 but was charged 10 hours. My brother is a Ford technician and knows how long this service should take. I talked with a women who called me from Bob Bell Ford on Feb.8 2020 about this matter. She said that it will be looked into. I am contacting you for further help. I do not recommend this place of business

I had purchased a 2011 Hyundai Sonata on December 21, 2019 from Bob Bell. Within 1 month of purchasing, I've experience multiple problems with the car
December 21, 2019, I had purchased a 2011 Hyundai Sonata from Bob Bell in ***, MD. I have been going to this dealership for the past few years, servicing my previous Elantra that I had owned. I only wanted to take my vehicles to the dealership for all services need. In December my prior vehicle was totaled. I needed a new car asap as I was expecting a newborn child at anytime. I did not want to look around at other dealerships for purchasing a vehicle. There are over 10 dealerships, new and used lots, within a half-mile of Bob Bell that I could have viewed, but seeing that I had trusted this dealership with my previous car, purchasing a used vehicle from them was the first thing in my mind. While on a third party website, I found that Bob Bell had a 2011 Sonata within my price range. The very next morning, as soon as the dealership opened, I went in to purchase the vehicle. My salesman Merrick *** was amazing and very friendly. I asked my salesman why was the vehicle was parked out front, with the engine running, if someone else was purchasing it. I was told "we knew someone would be buying it today." I put $3,000 in cash down on the vehicle and used a car loan from *** for the remaining. I had received to key fobs for the vehicle when leaving. Later that evening I found that one key fob was not working and that the battery may have died. I called the dealership and they told me my salesman would be on vacation for the next few days and to bring it in when he comes back. Two days after purchasing the vehicle, December 23, 2019, the check engine came on in the car. I called the dealership to let them know and brought in the car on the 24th. They did fix the issue and said it was a sensor wire but did not replace the key fob. I was told the battery would be too expensive for them. I paid for it myself at Walmart to fix it.That was issue number 2 already with the car, though both may seem minor, this was all within the first 48 hours of purchase. On January 22, 2020 I am finally discharged from the hospital. When my husband goes to start the car, it would not start. The lights and radio were working in the car, but the car (push to start) would not turn over. While waiting in the lobby with a new born, I had called Bob bell multiple times. I wanted to know if the cold weather had any effect on a push to start. I could not get through to anyone. By my 5th call, I was able to get in touch with a woman operating the main switchboard who directs phone calls. She transferred me about 4 times to Bob Bell's sales then service department. After speaking to her for the 5th time, I asked if there was a direct number to someone because no one would answer the calls. She said there was not. I finally got through to someone in service and a guy told me no the weather does not effect the car turning on. I asked him to get a sales manager for me, but to have him come to the phone and not be transferred. The sales manager I spoke told me he would give me a call back. I never recieved that call. This was now issue 3 with the car. I got someone to jump the car in the garage. No lights were left on, no electronics plugged in. The car was driven daily. I'm not sure how the battery died. January 31, 2020. The battery died again after being charged. I called Geico to jump the car after driving to a friends house. When leaving, the car wouldn't start. I went to the dealership at 11am and was told no one could help me. I wanted to know if someone could check if something internally was draining the battery. I was told by my salesman that I would be charged to look at the car and to get the battery replaced somewhere else. Issue number 4. I took the car to *** to replace the battery which was $170. I feel like Bob Bell really let me down with this car purchase. Having the car for 41 days having many issues made my trust go away for Bob Bell. This made me wonder the actual reason why the car was started already outside

Advertised pricing not honored after service was completed
I received an oil change offer specified to my vehicle by VIN. The offer was for an oil change that turned out to not apply to my vehicle. When I brought the vehicle in for service, I stated that I would be using the coupon I was mailed and the service agent acknowledged this. When I went to pay, the $28.95 oil change was $76.10 and I was told that the oil change offer was only good for 5 quarts of oil and my vehicle required 9, so it didn't apply. When I asked why the dealership sent me an offer specific to my vehicle for a service that did not apply, I was told that everyone gets those. No explanation was given for why they didn't tell me upfront that I would not be able to use this coupon.

I feel that this is bait and switch advertising at its finest. A reputable company would send their customers advertising that applied to the service provided, particularly when it is targeted. I also feel that there was a certain amount of deception involved when the service agent knew the coupon offer that I intended to use and did not mention that it didn't apply or that the cost would be different.

Also, the attitude of the staff when questioned about the offer was one of complete disregard. After dealing with the pay counter person, I can't see myself ever setting foot in this dealership again. The fact that the staff didn't seem to care about the customer of their experience speaks to the leadership of the business.

There was a promotion for a test drive. I did the test drive and they did not do what they were supposed to do.
I took the test drive of the new Palisade on the 27th, I also spoke to Dominic *** who is a salesman there. He took a copy of my license and also of my coupon for the test drive. After the test drive I sent an email to Dominic and he said he would submit the redemption that day on the 27th. I emailed him afterwards and he said he would submit that day. During the test drive he said to wait for 3-5 days for redemption. So I waited and then contacted the company that processes the redemptions back and they said mine has not been received yet. I have been emailing the redemption center since then and also cc'd Dominic *** on the emails. I have waited and been patient yet have not received what was promoted for doing a test drive. It's a shame because it was actually a pretty nice vehicle and based on the test drive I would have purchased, based on their business practices I will not even think about it. It's really sad though, because I am actually looking for a new vehicle. These actions are terrible, if you have a promotion running as widespread as this one was you need to honor what you say you will, and they failed to do so.

I took car for oil/filter change 11/19/19; oil cap was left on top of the motor, I drove 184 mi & when I stopped the car looked like it was on fire.
I purchased my 2015 Nissan Rogue SL AWD "brand new" from Bob Bell Nissan, ***.

In anticipation of an upcoming road trip to ***; I took my car for service at the above dealership on the evening of 11/19/19, for a routine oil/filter change and tire rotation. Upon completion of the service, I drove my car back to my home where it remained parked until my departure on the morning of 11/21/19.

I drove straight through to *** the morning of 11/21/19, and when I exited the freeway, my car immediately began smoking from everywhere as if it was on fire!!! I quickly drove the car to *** located in ***, and when I arrived several service representatives approached my smoking vehicle as I pleaded for assistance.

***, Service Representative at ***, opened the hood on my car as smoke billowed out of the engine only to find that, the oil cap was sitting on top of the motor!!! Oil was everywhere!!!

Bob Bell Nissan performed the oil/filter change but failed to put the cap back on after they changed the oil!!! It looked like an oil bomb went off inside of the engine compartment! Everything inside the engine compartment was covered in oil! Additionally, *** checked the oil stick and there was absolutely NO oil remaining in the engine!!!

I had driven 184 miles from MD to VA and due to heavy traffic, the actual drive time was 5 hours. I drove 5 hours with little to no oil in my engine due to the inept negligence of Bob Bell Nissan!!!

Subsequently, *** performed a second oil/filter change for which I was charged. They washed my car because oil had leaked on to the body of the car and they power-washed the engine in an attempt to mitigate the damage caused by Bob Bell Nissan. Admittedly, the representative at *** stated that they were unable to reach every crevice and to expect the oil to continue to burn off and they were correct! I drove back to Maryland on 11/22/19, and to date, the car is still smoking.

I appreciate the stellar customer service that the team at *** provided, but the negligence/damage caused to my vehicle by Bob Bell Nissan needs to be addressed.

Due to Bob Bell Nissan's negligence, the mechanical integrity of the vehicle is now in question because the car is running rough, it's still smoking and the interior has the strong smell of burnt oil!!! The damage caused to my vehicle by Bob Bell Nissan is inexcusable! I purchased my car brand new from them and I trusted them to provide world-class customer service but due to their negligence, they have ruined my car!!!

In my opinion, the fair and equitable resolution is for Nissan to pay off the remaining balance owed on my vehicle, provide me $4000 cash in damages and I will return the vehicle to Bob Bell Nissan.

Did not receive everything listed on Sticker, was never called after I received follow up email following survey. Poor 'Hold Contract" experience.
I was EXTREMELY irritated at the way this sale panned out, I have purchased a few cars in my lifetime and I have never been so disappointed in a company.

Backstory: In August our van was totaled by an ignorant driver. We spent a lot of time on researching Jeep Wranglers because I have wanted one ever since I got rid of the one I drove in High School, however, with having young kids at the time the van was just what we needed and it served us well. After weeks and weeks of researching, test driving, and shopping used Wranglers we found one at Bob Bell on Kane Street.

9/30/19- I found the ad online through cars.com and it seemed to cross every 'must have item' off of my checklist and also included a few items that made it an even better find. However the main thing I was excited about was the fact that it came with a hard top as well as a soft top. (Or so I thought)

10/1/19- We took the initiative and went to the ***, where the Jeep was located, We met a very nice salesman named Nate *** Nate was great and took time to relieve any worries my husband had and just knew how to communicate with people. He efficiently grabbed the keys and we took off on a test drive. I LOVED it, and after speaking with my husband we decided that we were indeed going to go for it. By this time it was already getting late and we spoke with the Finance manager who stated that the only rate he had gotten so far was 13%. Knowing ahead of time what our credit looked like we did not sign the papers as there was NO WAY we should have received a 13% interest rate!!! Nate spoke with us and insisted that credit unions will give much better interest rates but they were unable to run anything through the credit union yet because they were closed for the evening.

10/2/19- At this point I was disappointed and quite shocked that we were offered such a high interest rate. Nate had assured us that he would keep trying for a better rate the following day. So when my husband and I returned home that evening and called a few banks that we have history with to see what the best rate we could get would be. My husband immediately started calling around and we ended up speaking to *** Federal Credit Union (which I will refer to, as *** for the rest of this discussion). We were immediately offered a 5.5% interest rate. We knew that would be about the best rate we could get because with the Jeep being a Used car it would be a bit higher than a normal New Car Interest rate. The rep we spoke to advised us to get the exact purchase amount sent over to her as soon as possible the next morning and she would get the check printed and sent out overnight to us as there are not any local branches to pick it up from.

10/3/19- My husband talked to Nate who shared with us that he had found a better interest rate with a credit union and it was coming back at 8%. We obviously chose to stick with *** and got the numbers from Nate to forward onto our *** agent. THIS is when things started to really go downhill. When we told Nate that *** was going to over-night the check to us and that we could bring it up the following day, Nate insisted that we went in that day to fill out a hold contract because they had a few people scheduled to come and look at the Jeep that same night. We obliged and left 10 minutes later and made the 30 minute drive to Bob Bell (Kane St Location). When we got to the dealership we were advised that the 'hold contract' Nate had talked about on the phone actually meant that we needed to sign all of the paperwork as if we were financing through the dealership.

Not only did they want us to fill out the paperwork as if we were financing through them BUT they also had printed out the paperwork for us to sign with the 13% interest rate!! My husband has SEVERE *** and his flare ups are triggered mainly by STRESS. We had already advised both Nate and the Finance manager of his health iss

Purchased a NEW vehicle. The vehicle was damaged. Repair attempts have failed to meet expectations. General Manager not willing to help further.
Wednesday June 26, 2019 - My wife and 2 new vehicles. a 2019 Chevy Cruze, and a 2019 Chevy Trax. We were at the dealership for quote some time, going through the purchase details. It was dark by the time we were able to leave with our vehicles.

Thursday June 27, 2019 - The next morning we realized there was some significant damage to the front left of the bumper of my wife's New Trax. The car was missing paint, and had clearly been hit or hit/scraped something. We took photos and showed the sales manager who assured us they would get this fixed. I took the vehicle back to the dealership when the paint professional returned from vacation, they kept it for 2 days, and made the repair.

Saturday, July 13, 2019 - Picked up the vehicle to realize that the paint job was horrible. Dirt all throughout the finish. Bubbles throughout. And even caked-on wax and over-spray all over the hood and windshield. Truly a terrible job. We advised that we would being the vehicle back once more. Perhaps we caught the paint mechanic on a bad day... it happens.

Thursday July 18, 2019 - Dropped off the Trax once again to be fixed.

Saturday July 20, 2019 - Went back to the dealership to get the Trax. The job was better, but still looked rough. Scuffing, swirl marks from buffing, dirt and dots all throughout the paint... just an overall sub-par job. I found out that the paint mechanic works outside, and does not remove the actual parts and do full body work. This was alarming. I was advised to bring the vehicle back to go into the actual body shop and be repaired correctly this time.

Monday, August 5, 2019 - Brought the vehicle back to Bob Bell Chevy. I was told prior to this meeting that the General Manager, George would be there to assess the vehicle. He was not there. So the sales manager and our salesperson assessed the vehicle and we agreed as to what needed to be complete. Keep in mind that the car was purchased NEW... not used. BRAND NEW with just 6 miles on the odometer... We handed over the keys and the Trax went to the body shop.

Saturday August 10, 2019 - went back to pick up the Trax, and I couldn't believe that this was the finished product. I have attached photos to this submission. Still dirt, dmaage from buffing, scratches, and other blemishes. I was told by the sales manager (I still have never met the general manager) that this was the best that they could do.

I opened a case with GM/Chevrolet, who have been of NO HELP at all either.

I am at a loss as to how we can rectify this situation.

I have had a mechanic that I know and trust look at the car and give me an estimate of $887.72, which would more than satisfy me. This was immediately turned away by the General manager at Bob Bell.

My wife is due to deliver our first child October 13th, and I just want to have the car fixed to our satisfaction prior to then. We purchased a NEW car, not a damaged one.

Purchased a car and within 7 months I had problems, took car for service but business didnt fix. Car was taken back 7 times with no resolution.
Purchase Date: 1/23/19, 2016 Ford Escape, ***, Payment Amount: $497.29

I got an allegedly new car with only 4000 miles a month ago if that and for the last couple of weeks the dash displays have been going so dim...
I got an allegedly new car with only 4000 miles a month ago if that and for the last couple of weeks the dash displays have been going so dim I can't even see my navigation in it. Not only am I too busy to keep dealing with these companies who sell cars they know have issues but then they want to charge $130 just to look at it. I feel like they're like oops well now that's your problem but thanks for taking it off of us. Why should I have to pay to have a car they sold to me only a month ago. I texted the salesman *** a week or 2 ago about it and he said call service department. He got his commission and through me to the wolves. Nobody is concerned that they sold me a faulty car. All they want is more money out of me. I absolutely hate car dealerships. It's so hard to find good business these days. Can't trust any of these companies ever again. The model always requires less than honest tactics to secure sales. This is one F'd world with a bunch of F'd up inhumane careless money hungry people just waiting on an it to come up off of then put on suits to look harmless. Now I have to drive around unable to even see what speed I'm going half the time until I have extra money to pay the very ppl who sold me this Shiny bs. I just can't win in this dog eat dog world. The way these companies treat ppl should be illegal. I have enough problems. Last thing I need is extra stress in a problem I thought I fixed by getting a "new" car. Go figure

I bought a part for my 2008 Nissan that was $330.00 dollars but it wasn't what I needed to fix my air conditioner so the man at the parts counter said I have 15 days to return so when I went to return it they refused to take the part back and refund my money. So if that's the case why did the parts man say that he could work something out with me on something else? I don't want something else but my $330.00 back. Now I am stuck with this overpriced plastic part that I don't need. I give Bob Bell no stars and a zero rating for customer service. I had to click on one of the stars in order to leave this review.

Jason insisted to tow my car to get me there to make a sale but never got it towed which caused itto get towed by the bcpd and wont reimburse me.
On the way my car broke down and I called jason and told him I had to get towed and would try to make it in. He insisted to tow my car and pick us up just to get us in there to make a sale. They never towed it and left it on the highway with a policeman sitting with it for 2 hrs and it ended up being towed by the bcpd. I have a receipt of the tow and would like reimbursement. Jason keeps telling me he agrees but has yet to get me reimbursed and now he has started ignoring me. The sales rep was John. The purchase date was 5/30. The stock num was ***. I have a loan to pay for the car which I did pay $20,000 for and the cost of the tow is $250.