Blue Cross & Blue Shield of Minnesota

September 14, Revdex.com OF MINNESOTA AND NORTH DAKOTA ATTENTION: *** *** S RIVER RIDGE CIR BURNSVILLE MN Regarding:*** *** Complaint ID #: *** Dear Ms***: I am writing in regard to the inquiry Blue Cross and
Blue Shield of Minnesota (BCBSM) received from you for the concern listed above Due to confidentiality laws, we are unable to provide you specific information regarding Peter Edstrom, without a signed Authorization for Disclosure of Health Information (ADHI) form. At this time, we do not have an ADHI form on file allowing us to share specific information with you regarding this case An ADHI form has been enclosed Please know we take our members’ concerns seriously. We encourage our members to work directly with us to resolve any concernsMembers can reach us via the Customer Service phone number on the back of their ID card. Sincerely, Consumer Service Center Enclosure JHS

Regarding: *** ***Complaint ID # *** Dear Ms***:I am writing in regard to the inquiry Blue Cross and Blue Shield of Minnesota (BCBSM) received from you for the concern listed above. Due to confidentiality laws, we are unable to provide you specific information regarding
*** ***, without a signed Authorization for Release of Information (ARI) formAt this time, we do not have an ARI form on file allowing us to sharespecific information with you regarding this casePlease note, we have an open case and are actively working to address her concerns. Please know we take our members concerns seriouslyWe encourage our members to work directly with us to resolve any concernsMembers can reach us via the Customer Service phone number on the back of their ID card. Sincerely, Consumer Service Center

Good afternoon. Attached is our response for the complaint from Ms*** ***. I apologize for the delay.Thank you, Lori ***Senior Business AnalystBlue Cross and Blue Shield of MInnesota

Because we value the confidentiality of our member's private health information, I have attached a response to your request

My team had an opportunity to reach out to ** *** via phone in regards to her concernsUnfortunately with the members circumstances, we are unable to provide the member with additional reimbursementWe did advise the member that her gym did not submit her information in a timely manner, and she does have the option to follow up with the gymThe member also requested to be reimbursed for her additional time and unfortunately that goes against our corporate policies and we are unable to accommodate that request

I am rejecting this response because:
I have received a voicemail from BCBS last Friday indicating
that they are investigating the complaintI called back Monday and left a voicemail with some more specifics In the meantime, HealthEast has sent my bill to collectionsIs there any advice you have on this? Thanks, ***

September 14, Revdex.com OF MINNESOTA AND NORTH DAKOTA ATTENTION: *** *** S RIVER RIDGE CIR BURNSVILLE MN Regarding: *** *** Complaint ID #: *** Dear Ms***: I am writing in regard to the
inquiry Blue Cross and Blue Shield of Minnesota (BCBSM) received from you for the concern listed above Due to confidentiality laws, we are unable to provide you specific information regarding *** ***, without a signed Authorization for Disclosure of Health Information (ADHI) form. At this time, we do not have an ADHI form on file allowing us to share specific information with you regarding this case An ADHI form has been enclosed Please know we take our members’ concerns seriously. We encourage our members to work directly with us to resolve any concernsMembers can reach us via the Customer Service phone number on the back of their ID card. Sincerely, Consumer Service Center

I am rejecting this response because:I already gave you HIPPA release on the internet but will fill out the form that Blue Cross Blue Shield request and send it to you Thanks *** *** *** ***

I am rejecting this response because:
I have no way to print can you please send me form giving permission to release informationThis bill still hasn't been paidAgain they told me check was in the mail 9-25-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Per a phone conversation with Charity, this complaint was resolved by Blue Cross Blue Shield of Minnesota

Because we value the confidentiality of our member's private health information, I have attached a response to your request

I am rejecting this response because:
I'm confused with this matter! I do not owe this bill!!

Regarding: Case # ***
Dear Ms***:
I am writing in regard to the concern Blue Cross Blue Shield of Minnesota (BCBSM)received from you for the issue listed above
Due to confidentiality laws, we are unable to provide you specific information regarding *** ***, without a signed Authorization for Release of Information formAt this time we have not received an ARI from the above-mentioned Blue Cross of Minnesota Member
Sincerely,
Consumer Service Center
Enclosure(s) (BCBSChapman.pdf)

Case - MrBizsnis: We reached out via phone to MrBizsnis on 10/and MrBizsnis hug up on our Liaison when she would only provide her last initial (this is company policy from a confidentiality standpoint)The attached letter (No PHI is included within the letter) was sent to MrBizsnis on 11/

I am
rejecting this response because:
I still have not heard from Blue Cross and now also have additional claim and complaint.When I signed up for Blue Cross the first question I asked was if my main caregiver Dr David *** in Chaska MNThey looked it up and told me yes he was in network...so based on that information I signed up for the Blue Print planWhen getting off the phone I also double checked on Dr *** being in network and also found he was in network Blue Cross is now telling me that Dr *** is NOT in network and never was.So I payed around $dollars that went to an out of network deductible according to Blue Cross and I am furious and feel very betrayed during a low in my lifeI am quite sure the conversation was recorded, so I hope that BCBS can go back to the recording and verify thisI am 100% sure about thisI would have never signed up with my primary care giver being out of network.Thank You, *** ***

Regarding: Ms*** ***Complaint ID #***I am responding to the inquiry Blue Cross and Blue Shield of Minnesota received from you for the member listed above.We are reaching out directly to Ms*** to address her concernsShe will be provided a contact and their direct phone number
should she have additional questions regarding this issueWe apologized for any inconvenience this caused her.Please know we take our members' concerns seriouslyWe encourage our members to work directly with us to resolve any concernsMembers can reach us via the Customer Service phone number on the back of their ID card.Sincerely,Customer Service Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

see attached

(The consumer indicated he/she DID NOT accept the response from the business.)
Because they never have contacted me in order to send me a release form

Initial Business Response /* (1000, 14, 2016/02/08) */
Patient Name: ***
Case Number Referenced: ***
Dear Revdex.com:
This letter is in regards to your recent request for information regarding the above-mentioned patient
With the information provided, we aer unable to locate
this as a patient in our systemIf you have additional information that may help us, please remit that and we will research this for you
I trust this information has been of assistanceshould you have additional questions or concerns relating to this issue, please feel free to contact me directly at *** or toll free -***, extension ***
Sincerely,
Consumer Service Center
Final Business Response /* (4000, 16, 2016/02/17) */
Patient Name: ***
Case Number Referenced: ***
Dear Revdex.com:
This letter is in regards to your recent request for information regarding the above-mentioned patient
With the information provided, we aer unable to locate this as a patient in our systemIf you have additional information that may help us, please remit that and we will research this for you
I trust this information has been of assistanceshould you have additional questions or concerns relating to this issue, please feel free to contact me directly at *** or toll free -***, extension ***
Sincerely,
Consumer Service Center