Blue Cross & Blue Shield of Minnesota

Regarding: Ms [redacted] Complaint ID # [redacted] I am responding to the inquiry Blue Cross and Blue Shield of Minnesota received from you for the member listed above.We are reaching out directly to Ms [redacted] to address her concernsShe will be provided a contact and their direct phone number should she have additional questions regarding this issueWe apologized for any inconvenience this caused her.Please know we take our members' concerns seriouslyWe encourage our members to work directly with us to resolve any concernsMembers can reach us via the Customer Service phone number on the back of their ID card.Sincerely,Customer Service Center

I am rejecting this response because: I must respond within a certain number of daysI have not yet received a call from BCBS per their letter

I am rejecting this response because:I already gave you HIPPA release on the internet but will fill out the form that Blue Cross Blue Shield request and send it to you Thanks [redacted]

Initial Business Response /* (1000, 11, 2015/12/21) */
Initial Consumer Rebuttal /* (2000, 13, 2016/01/04) */

Initial Business Response /* (1000, 8, 2016/01/21) */
Regarding: *** ***
Case ***
Dear Ms***:
I am writing in regard to the inquiry Blue Cross and Blue Shield of Minnesota (BCBSM) received from you for the concern listed above
Due to confidentiality laws, we are unable
to provide you specific information regarding *** ***'s request, without a signed Authorization for Release of Information formAt this time we have not received an ARI from the above-mentioned Blue Cross of Minnesota Member
Sincerely,
Consumer Service Center
Enclosure(s)
Cc:
Initial Consumer Rebuttal /* (3000, 10, 2016/01/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I called on January 4th and the promised to pay me in hoursThis has not happened as of today, January 21st at pmThey have not contacted me to request a release of information or in an attempt to resolve their theft of my moneyAt this point I expect interest charges at 18% apr to applyI continue to be a victim of corporate abuse and intend to pursue full legal action including punitive damages as this action by bcbs is on a massive scale

I am rejecting this response because:The business response stated that BCBS would reach out to me and provide me with a contact and the contacts direct phone numberI have had no contact with the business

I am rejecting this response because:
I have not heard back from Blue Cross Blue Shield in writing OR a phone callPlease see the attached Explanation of Health Care Benefits showing the charges were originally paid. Please advise. *** *** *** *** ***, Palm Desert, CA

(The consumer indicated he/she DID NOT accept the response from the business.)
Please send me this ARI form to fill out and a return envelope so I know its going to the right DeptYou have my address on File.TY

I am rejecting this response because:
I have not been contacted from anyone regarding this complaint

Ms***,Attached is Blue Cross Blue Shield of Minnesota's response to Ms***'s complaintWe will be following up directly with Ms*** in regards to her complaint and please let me know if you have any additional questions and/or concerns. Thank you,Brandon ***

I am rejecting this response because: I was assured all my claims would be resolvedI have a 4/claim for my husband that is still showing as in processI
attempted to contact BCBS and did not get a reply backI need ALL my claims cleared up and there is one left and BCBS did not respond to my attempts to contact themI am still not getting truthful answers and still do not have my claims resolvedThe only time I get a response is through Revdex.com claimsSince I did not get an answer to my last question I cannot accept your responsePlease reply with when the 4/claim for my husband will be fully processed

Initial Business Response /* (1000, 16, 2015/11/24) */
Regarding:***
Case Number: ***
Dear Ms***:
I am writing in response to your letter regarding the above-mentioned Blue Cross Blue Shield of Minnesota memberThank you for forwarding these concerns presented to
you by***
Due to confidentiality laws, we are unable to provide you specific information regarding*** request, without a signed Authorization for Release of Information formAt this time we have not received an ARI from the above-mentioned Blue Cross of Minnesota member
I trust this information has been of assistanceShould you have additional questions or concerns regarding this matter, please feel free to contact customer service at the phone number on the back of the member's Identification card

Initial Business Response /* (1000, 8, 2015/11/02) */
Regarding: ***
Case Number: ***
Dear ***:
I am writing in response to your letter regarding the above-mentioned Blue Cross Blue Shield of Minnesota memberThank you for forwarding these concerns presented to you
by ***
Due to confidentiality laws, we are unable to provide you specific information regarding ***'s request, without a signed Authorization for Release of Information formAt this time we have not received an ARI from the above-mentioned Blue Cross of Minnesota member
I trust this information has been of assistanceShould you have additional questions or concerns regarding this matter, please feel free to contact customer service at the phone number on the back of the member's Identification card
Sincerely,
Consumer Service Center
Initial Consumer Rebuttal /* (2000, 10, 2015/11/12) */

Regarding: *** *** Complaint ID #: *** Dear Ms***: I am writing in regard to the inquiry Blue Cross and Blue Shield of Minnesota (BCBSM) received from you for the concern listed above Due to confidentiality laws, we are unable to provide you specific information regarding *** ***, without a signed Authorization for Disclosure of Health Information (ADHI) form. At this time, we do not have an ADHI form on file allowing us to share specific information with you regarding this case An ADHI form has been enclosed Please know we take our members’ concerns seriously. We encourage our members to work directly with us to resolve any concernsMembers can reach us via the Customer Service phone number on the back of their ID card. Sincerely, Consumer Service Center Enclosure JHS

September 14, Revdex.com OF MINNESOTA AND NORTH DAKOTA *** *** *** S RIVER RIDGE CIR BURNSVILLE MN Regarding: *** *** *** Complaint ID #: *** Dear Ms*** I am writing in regard to the inquiry Blue Cross and Blue Shield of Minnesota (BCBSM) received from you for the concern listed above Due to confidentiality laws, we are unable to provide you specific information regarding *** *** ***, without a signed Authorization for Disclosure of Health Information (ADHI) form. At this time, we do not have an ADHI form on file allowing us to share specific information with you regarding this case An ADHI form has been enclosed Please know we take our members’ concerns seriously. We encourage our members to work directly with us to resolve any concernsMembers can reach us via the Customer Service phone number on the back of their ID card. Sincerely, Consumer Service Center

I am rejecting this response because:
This statement might technically be true: "Blue Cross accommodated the requests to change the coverage effective dateAs each request was processed and completed, a new bill was generated affecting the premium due at that time." However it entirely ignores the fifteen complaints I had delineated on 3/19, the four additional complaints noted on 4/11, another additional complaint noted on 4/17, the varied and changing lies they told me about why they couldn't give me a discount, and the continued poor customer service over the course of the yearHonestly I can't keep track of itThey have treated me with disrespect at every turn and the only positive thing I can say about them is that they were able to correct their own errors and provide a corrected bill, but that was only under duress of my excessive persistence, complaints, escalations, the involving the Revdex.com, the Attorney General, and multiple state representativesIt should not be this difficult to receive and pay a bill, and I reject the idea that my reward for helping them correct their problematic bureaucracy is that I get to pay my premium in full. In addition, I remain of the belief that they owe me a total of $for the duplicate charges for my children for March, April, and MayI have communicated this to them in a letter dated 8/I believe they are guilty of fraud in this situation until they correct it.Not to mention the way they screwed MinuteClinic out of a payment through their incompetence: They paid the bill, then incorrectly changed the policy and rolled the payment back, and when I had them correct the policy back, they informed me they no longer needed to pay it because it was more than days past the initial serviceDisgraceful

Attached is our response, Thank you

Initial Business Response /* (1000, 8, 2016/03/03) */
Regarding: Case # ***
Dear Ms***:
I am writing in regard to the concern Blue Cross Blue Shield of Minnesota (BCBSM)received from you for the issue listed above
Due to confidentiality laws, we are unable to provide you
specific information regarding Deb Chapman, without a signed Authorization for Release of Information formAt this time we have not received an ARI from the above-mentioned Blue Cross of Minnesota Member
Sincerely,
Consumer Service Center
Enclosure(s)
Initial Consumer Rebuttal /* (3000, 10, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they never have contacted me in order to send me a release form

Initial Business Response /* (1000, 8, 2015/12/21) */
Initial Consumer Rebuttal /* (2000, 10, 2016/01/04) */

*** *** ***
*** *** ***
*** *** ***
I am writing in response to your letter regarding the above-mentioned Blue Cross Blue Shield of Minnesota memberthank you for forwarding these concerns presented to you by *** ***
Due to confidentiality laws, we are unable to provide you specific information regarding *** ***'s request, without a signed Authorization for Release of Information formAt this time we have not received an ARI from the above-mentioned blue Cross of Minnesota member
I trust this information has been of assistanceShould you have additional questions or concerns regarding this matter, please feel free to contact customer service at the phone number on the back of the member's Identification card
Sincerely,
Consumer Service Center (BCBSDar.pdf)