Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
The individual’s complaint is based on an error the individual made that is out of the control of Bittrex In an attempt to deposit digital tokens with Bittrex, the individual sent their tokens to the wrong address More specifically, they sent the digital token that they intended to deposit with Bittrex to an address for another digital token Because Bittrex is a company that is on the cutting edge of blockchain technology, it has the capability and technical skill, in certain cases, to recover the digital tokens that were sent to the wrong address But, this process is dangerous as it potentially puts Bittrex in a situation where it could inadvertently lose funds As such, Bittrex currently only has one individual on staff who would provide this service at all And, even in that case, it takes the individual a significant amount of time to complete the process correctly This is simply not a service that Bittrex offers to all of its customers because of the complexity, cost, time, and risk While we sympathize with the individual who cannot recover funds, Bittrex cannot help every individual that makes an error
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The funds weren't deposited to the wrong addressThey were deposited to the correct address, but a memo had been forgotten to be includedI find it despicable that a billion dollar business on the cutting edge of technology would deflect a customer complaint with a blatant lie like thisWhat's even more unfortunate is that a billion dollar business would only have one individual on staff to assist customers in this area Please deposit my stellar lumens in my wallet Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Thank you for forwarding the concerns from one of our customers about BittrexWe are pleased to let you know that we have resolved the issue with regard to verifying the identity of the individual at issue, and our customer is now free to tradeAs a U.S.-based entity, we must comply with all U.Santi-money laundering laws and regulations, and also takes steps to prevent fraud against our customersWhile we have tried to make Bittrex's government-mandated identity verification processes as straightforward as possible, sometimes the photograph does not match, or the name and/or address does not match the information we have on the accountThose issues had to be resolved before we could allow any activity to occurWe sincerely apologize for the delay in getting this done, but unprecedented interest in Bittrex, combined with some technical issues, slowed our responseHowever, we have been working overtime to develop some technical fixes, hire more support staff to handle the problems, and work to prevent this situation from ever happening in the futureWe understand how frustrating it was for our customer to be in that positionWe have notified the customer that he is free to use his or her accountWe appreciate the Revdex.com’s interest in this matterWe consider this complaint resolved, and would ask you to close this matter as well
Complaint: [redacted] I am rejecting this response because Bittrex has not been in touch with us on the ticket in questionThey continue to ignore our plea for responseThis is not acceptable as we have not heard a human response in months as our money remains frozen in the account Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We have reviewed the customer's account and determined we were able to re-enable their accountThe customer can now freely use our site again
Revdex.com: ? ?????????? ????? , ??????????? ?????? ?????? ?? ?????? ID [redacted] ? ?????? , ??? ??? ??????? ???????? ?????????????????? ??? ???? ? ?????????, ?????? ?????
Revdex.com: ? ?????????? ????? , ??????????? ?????? ?????? ?? ?????? ID [redacted] , ? ?????? , ??? ??? ??????? ???????? ?????????????????? ??? ???? ? ?????????, ????????? ???????
The individual’s complaint is based on an error the individual made that is out of the control of Bittrex In an attempt to deposit digital tokens with Bittrex, the individual sent their tokens to the wrong address More specifically, they sent the digital token that they intended to deposit with Bittrex to an address for another digital token Because Bittrex is a company that is on the cutting edge of blockchain technology, it has the capability and technical skill, in certain cases, to recover the digital tokens that were sent to the wrong address But, this process is dangerous as it potentially puts Bittrex in a situation where it could inadvertently lose funds As such, Bittrex currently only has one individual on staff who would provide this service at all And, even in that case, it takes the individual a significant amount of time to complete the process correctly This is simply not a service that Bittrex offers to all of its customers because of the complexity, cost, time, and risk While we sympathize with the individual who cannot recover funds, Bittrex cannot help every individual that makes an error
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Complaint: [redacted] I am rejecting this response because:The funds weren't deposited to the wrong addressThey were deposited to the correct address, but a memo had been forgotten to be includedI find it despicable that a billion dollar business on the cutting edge of technology would deflect a customer complaint with a blatant lie like thisWhat's even more unfortunate is that a billion dollar business would only have one individual on staff to assist customers in this area Please deposit my stellar lumens in my wallet Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Customer's ticket is updated and waiting on their reply
Thank you for forwarding the concerns from one of our customers about BittrexWe are pleased to let you know that we have resolved the issue with regard to verifying the identity of the individual at issue, and our customer is now free to tradeAs a U.S.-based entity, we must comply with all U.Santi-money laundering laws and regulations, and also takes steps to prevent fraud against our customersWhile we have tried to make Bittrex's government-mandated identity verification processes as straightforward as possible, sometimes the photograph does not match, or the name and/or address does not match the information we have on the accountThose issues had to be resolved before we could allow any activity to occurWe sincerely apologize for the delay in getting this done, but unprecedented interest in Bittrex, combined with some technical issues, slowed our responseHowever, we have been working overtime to develop some technical fixes, hire more support staff to handle the problems, and work to prevent this situation from ever happening in the futureWe understand how frustrating it was for our customer to be in that positionWe have notified the customer that he is free to use his or her accountWe appreciate the Revdex.com’s interest in this matterWe consider this complaint resolved, and would ask you to close this matter as well
Complaint: [redacted] I am rejecting this response because Bittrex has not been in touch with us on the ticket in questionThey continue to ignore our plea for responseThis is not acceptable as we have not heard a human response in months as our money remains frozen in the account Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] **
Customer is currently in talk with an agent in their ticket