Best Construction

Thank you for the opportunity to respond to this complaint. I have investigated [redacted]’s account and found that she has signed up for multiple FreeShipping.com memberships.  Her initial account was under her husband’s name, Oscar.  That membership was paid out $1,029.95.  The Cash...

Back payout on that account was for $1,000, which is the program yearly limit.  This is when [redacted] signed up for the new membership under her name, but the same address.  Even if we processed the rebates, they would still be declined as they have hit their allotment for this membership year.  Opening of multiple accounts is a violation of our terms and conditions.  When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditions. I have also copied our terms and conditions for review. Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other Promotions. Any free trial or other promotion that provides membership access to the Service must be used within the specified time of the trial. You must cancel your membership before the end of the trial period in order to avoid being charged a membership fee. There is a limit of one membership and one introductory/premium offer per household. As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of her membership fees.  [redacted] can reach out to me directly if she has any further questions. Thanks!!

I write in regards to the above referenced complaint submitted to your office b[redacted] We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.      While investigating [redacted]...

account we noticed the account was being used for business purposes.  It does state in the terms and conditions that Mr. Baker had to agree to, “This Site and the Services offered are intended for your personal, non-commercial use in accordance with these Terms.”  In the terms and conditions for cash back it does also state “Any order that is deemed a high-volume/reseller order, in [redacted] sole discretion, will not be eligible for 10% cash back. [redacted] membership benefits are only available to personal, non-commercial purchasers.”   Mr. Baker was making multiple purchases per day from the same retailer and sending the items all over the United States.  We reached out to Mr. Baker for verification of some of these orders and confirmed the items were being sent all over the United States.  Upon looking into this further, the email address that Mr. Baker was using is [email protected] which is connected to an eBay store where they sell collection’s and gift type items.  The purchases that were in question were made at Collections, etc.   Due to the information given to us, we believe that it is clear Mr. Baker was using our program for business purposes.  If he has any other questions about his account, please let me know.    Thanks!   Mike FreeShipping.com Customer Service Manager

I write in regards to the above referenced complaint submitted to your office by Ms. **. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on September 16th,...

2016, after making an online purchase on [redacted].com, M[redacted] was presented with an ad banner promoting our ShopSmarter.com program. M[redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 30 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent M[redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    M[redacted] contacted us on 12/9/2017 to cancel her account and we did issue a refund of two of the charges, totaling $25.94 back to her at that time.  As a courtesy, I have issued the remaining refunds to her account.  That will post in 2-5 business days.  The total refunds M[redacted] should have received is $64.85.   Again, we regret any inconvenience this may have caused [redacted]

Hello,
Thank you for the opportunity to answer
this complaint.  We apologize for any
confusion that Mr. [redacted] had with our program receiving his gift card.  Mr. [redacted]’s gift card was initially
submitted on 7/5/2014 and was processed and sent to his address within the 3-6
week...

processing period on 8/12/2014.  On
9/25/2014 we received Mr. [redacted]’s gift card back as undeliverable from the [redacted].  Mr. [redacted] contacted us on
5/11/2015, at that time we updated his address and resubmitted this gift card,
which was sent out today, 5/12/2015.  Mr.
[redacted] should be receiving his gift card in the mail within 5-7 business
days. 
If Mr. [redacted] does not receive the gift card please feel free to have him
contact me directly and I would be more than happy to assist him. 
Thank you[redacted]

Hi,   As an initial matter, we would like to note that [redacted] complaint with your office is entirely without merit as he mis-used our service for unauthorized purposes, in violation of our terms of use.  We have accordingly terminated his membership with us.    As...

background, we host a membership program that allows consumers the ability to, among other benefits, obtain rebates for 10% cash back on products purchased from various online merchants, which is paid out in the form of a check each calendar quarter.  Consumers enroll in our program online, which involves their providing personal contact and account information for program billing, and reading and agreeing to our terms of use, which, among other things, prohibits the use of our program for commercial purposes. We believe that [redacted]a used our service for a commercial enterprise, in violation of our membership terms.  First, [redacted] admitted to using this program for commercial use.  Also, the address listed on the account is a business address.  In our experience, accounts displaying these types of characteristics typically involve a commercial enterprise, and as a result, we terminated [redacted]a’s membership, which we have the right to do under the program terms. As a courtesy accommodation, which we are not obligated to do, we issued [redacted] a full refund of his membership fees.  However, we refuse to honor his rebate requests due to his misuse and abuse of our program.   Thanks!

I write in regards to the above referenced complaint submitted to your office by Mr. [redacted] We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on March...

15th, 2016, after making an online purchase on [redacted]r was presented with an ad banner promoting our [redacted] program. Mr. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel her subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.    Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy her program benefits and reiterating the program billing terms.    Ms. [redacted] called us on August 19th, 2016 to cancel her account and receive a refund, which we did on June 17th, 2016.  This refund should have posted to her account by now, if not please let me know.

From: [redacted] [mailto:[redacted]] Sent: Wednesday, July 19, 2017 11:04 PM To: [email protected] Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint [redacted]   Regarding complaint # [redacted] My rejection of Innovative Quest’s response...

to my complaint is based on inaccurate and misleading information provided in the company’s response. My responses are numbered in the order of the company’s comments.    1.  The representative presented the door pitch card, then took it back. The card showed a list of names and towns.   2.  The representative offered to clean one room for free, with no additional information offered at the door.   3 - 4.  Length of cleaning process and homeowner’s right to end demonstration: I was asked to sign a paper noting the starting time of the demonstration (1:15 pm). As hours passed, I told the reps that it was “taking way too long.”  The demonstrator’s response was “Just let us finish this section.  Boss needs to see we did it.”  So, no, the reps did NOT comply with my request that they leave. Further, [redacted] arrived with the reps and returned at the end of the demonstration to wrap up the process, so he is aware of the time involved. The entire crew did not leave until after 6 pm.    5 - 6.  [redacted] contacted Preferred Inc via phone while at my house to discuss installment payments. I provided a down payment to PCI via credit card but explained twice to the PCI rep that I intended to set up electronic payments through my bank rather than authorizing direct withdrawals by PCI. I did NOT choose `to have PCI make automatic withdrawals.   7. I specifically pointed out to [redacted] that a “no solicitation” sign was posted at the entrance to the complex. He had already been informed of this fact by another owner in the complex.   8. Reps did not contact me in advance of efforts to return my own vacuum, whether to find out if I was home or to set up a time to meet. The paper I signed when the vacuum was returned simply stated : “1. We made a 1 time payment to your account with Preferred Credit” (a one-month payment of $91) “2.  We have agreed to give you back your Trade in.  3.  1 pack of bags (6) inside.” These arrangements have been honored.   10.  I received the $50 check in compensation for the missing attachments for my vacuum and deposited the check on 7/10.   11.  Re: outstaying their welcome - see #4.  Also, my initial communications with the Revdex.com and Attorneys General offices were made before the accommodations mentioned in [redacted]’s response were offered.   If you would like more information or further clarification regarding these issues, I will be happy to talk with you.   Thank you.   [redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns.    Our records show that on July 1st, 2017,...

after making an online purchase on eBay.com, [redacted] was presented with an ad banner promoting our FreeShipping.com program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how he can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if he did not cancel his subscription by the end of the trial, his subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that he provided.  Our records show that he completed the registration process by providing his full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address he provided upon enrollment that included full information on how he can access and enjoy his program benefits and reiterating the program billing terms.  As a courtesy, I have issued a full refund back to [redacted]’s account.  The total refund will be $12.97 and should post back within 2-5 business days. Again, we regret any inconvenience this may have caused [redacted].

Consistently cut corners to make an extra dime. Difficult to work with. Extremely poor attention to detail from owner and project managers. When we attempted to contact 'Best' to make them aware of the issues, instead of fixing their mistakes, they ignored our calls/emails. Would NOT recommend 'Best' to anyone looking to build a new home. This is the 1st time I have ever felt the need to post a negative review online, but I feel it was earned.

Hi, I am writing in
regards to the above referenced complaint submitted to your office by Mr. [redacted]. 
We regret any confusion or inconvenience he experience when doing business with
our company and trust that this letter will address his concerns. 
Mr. [redacted] saw our offer
on...

[redacted] on 3/1/2016 while he was making a purchase.  Once he
clicked the offer it would have connected his to the registration page on our
site, which provided full details about the subscription program, including the
monthly subscription for $12.97, and instructions on enrolling in the program
at no cost for 7 days.  The terms on that page explained that if he did
not cancel his subscription by the end of the review, his subscription would
automatically continue and the monthly subscription fee would be charge to the
credit card account that he provided. 
Our records show that he
completed the registration process by providing his full contact and account
information and clicking the button that states, “I agree to the offer details
and the Terms of Use & Service” just below the offer terms. 
Additionally, next to where the credit card information was entered, was the
subscription fee that be charged if his account was not cancelled in the review
period.  Shortly thereafter we sent Mr. [redacted] a welcome email, again
stating the terms of the subscription and including the subscription fee. 
Mr. [redacted] contacted our
call center on 3/1/2016 to cancel his accoun.  As a courtesy, I have
issued a full refund back to Mr. [redacted] account.  The total amount will be
$12.97, which will post back within 2-5 business days. 
We apologize for any
inconvenience this may have caused and I would be more than happy to speak to Mr.
[redacted] directly about this.  He can contact me directly at ###-###-####.  
Thanks!
Mike

I write in regards to the above referenced complaint submitted to
your office by [redacted]. We regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.  It also seems
that there is some confusion with...

how [redacted] signed up with our program, so
please let me clarify.  
Our records show that on March
20th, 2011, after making an online purchase at [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which
provided full details about our money saving membership program and how she can
try the program at no cost for 30 days and also claim a $10 shipping rebate for
her [redacted] purchase. The terms on that page, titled “Offer
Details,” explained that if she did not cancel her subscription by the end of
the trial, her subscription would automatically continue and the monthly subscription
fee would be charged to the credit card account that she provided. 
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms. 
Upon receipt of [redacted]’s
cancellation request on April 1st, 2016, we cancelled her membership
and issued a refund for $12.97.  As a
courtesy, I have issued the remaining months to [redacted]’s account.   That should post back within 2-5 business
days.  The total amount will be $778.20. 
Again, we regret
any inconvenience this may have caused [redacted].
If you need any additional
information, please feel free to contact me directly.
Sincerely,
Mike P[redacted]
Customer Service
Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that although their response is inaccurate and incorrect their resolution is satisfactory to me.
Sincerely,
[redacted]

Thank you for the opportunity to respond to this complaint. [redacted] reached out to us directly to reissue these checks.  After looking into his issue, we refunded 2 checks from 8/11/16 and 4/12/17 to him.  We also sent him a list of all the checks that were already cashed.  If [redacted]...

[redacted] still has any questions regarding his account he can contact us directly, and we can send him the additional information. Thanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I write in regards to the above referenced complaint submitted to your office by [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on January 21st,...

2015, after making an online purchase on [redacted] was presented with an ad banner promoting our [redacted] program. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for 7 days.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    [redacted] called us on July 2nd, 2016 to cancel her account and receive a refund, which we did on July 2nd, 2016.  This refund should have posted to her account by now, if not please let me know.

Thank you for the opportunity to respond to this complaint. I have investigated M[redacted] account and found that she has signed up for multiple [redacted]m memberships.  [redacted] has signed up for 2 memberships within days of each other.  Her first account she cancelled...

when she was billed on 10/10/2016 and then days later signed up for another free trial on 10/19/2016.  Both accounts have the same email address, name and address on the account. Opening of multiple accounts is a violation of our terms and conditions.  When [redacted] would had signed up, she would need to check the box that states she understands and agrees to our terms and conditions. I have also copied our terms and conditions for review. Below please see an excerpt from our Terms of Use under section, “Free Trials and Other Promotions” Free Trials and Other Promotions. Any free trial or other promotion that provides membership access to the Service must be used within the specified time of the trial. You must cancel your membership before the end of the trial period in order to avoid being charged a membership fee. There is a limit of one membership and one introductory/premium offer per household. Also, it seems the account is being used for business use.  Many of the orders on the account are high volume orders, in our experience, accounts displaying these types of characteristics typically involve a commercial enterprise.  As a courtesy, we issued [redacted] a full refund of the membership charges on the newest account since she was unable to take advantage of that membership.  [redacted] can reach out to me directly if she has any further questions. Thanks!!

I write in regards to the above referenced complaint submitted to your office by Ms. [redacted]. We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on February 7th,...

2018, after making an online purchase on [redacted].com, Ms. [redacted] was presented with an ad banner promoting our FreeShipping.com program. Ms. [redacted] clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program for 7 days for $1.97.  The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer terms. Shortly thereafter we sent Ms. [redacted] a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms.    Ms. [redacted] contacted us on 3/20/2018 to cancel her account and we did issue a refund of $12.97 back to her at that time.  Members of FreeShipping.com are eligible to cancel any time, we would never charge a fee for cancellation.  As a courtesy, I have issued the remaining charges back to her account at this time.  That total refund will be $27.91.  Those refunds should post to her account within 2-5 business days.    Again, we regret any inconvenience this may have caused Ms. [redacted].

I write in regards to the above referenced complaint submitted to your office by [redacted] We regret any confusion or...

inconvenience she experienced when doing business with our company and trust that this letter will address her concerns.    Our records show that on December 18th, 2017, after making a telephone purchase with [redacted] was presented with an offer to join the [redacted] VIP Savings program.   [redacted] was explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue, and the monthly subscription fee would be charged to the credit card account that she provided.    Our records show that [redacted] accepted the offer, and a welcome packet was mailed to her on 12/19/17. The packet provided the full information on how she can access and enjoy her program benefits.   [redacted] contacted us on January 30, 2018,  to cancel her account and we did issue a full refund of $14.95 back to her at that time.  [redacted] should now see the refund on her account. For her convenience, I am including the refund reference number o[redacted] which the bank provided us upon inquiry to the status of the refund.   Again, we regret any inconvenience this may have caused [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I researched the list of my memberships that was emailed to me from [redacted] and I could only locate the dates beginning with 11/11/2014. My emails don't date back to 2013 but I do keep a folder with any cancellations I have and 7/2013, 8/2013 do not show up in this folder. According to my research the only memberships I've had were dated 11/11/2014, 2/20/2015, 8/11/2015, 9/28/2015 and 10/04/2015, totaling 5. I have an email with a cancellation for membership ID[redacted] for 9/8/2014 but it was not on either list that was sent to me nor do I have any orders for 2014 with this membership ID. The trial they said I had for 8/10/2014 wouldn't have extended to 9/8/2014 so I don't know where that ID came from.From my understanding the memberships are associated with the member's address; therefore [redacted] will never convince me that they weren't aware I had several memberships over a 3 year period. How could they have possibly mailed out that many checks to the same address and not notice.  Seems to me someone doesn't know what they are doing. As for me I honestly did not know of the 7/29//2013 nor the 11/11/2014 membership (which isn't mentioned in the email from Mike, he only mentioned the 8/10/14 membership, which I didn't know about either.) I had completely forgotten the 2/20/2015 membership. In fact I was sure that I'd never heard of [redacted] until my membership in 8/215. These were trials and once they've been cancelled they're completely forgotten, especially since I didn't read the terms of service and wasn't aware of the one membership per household. There was nothing to remind me when I went to sign up again a month or more later. I admit I did not read the terms of service. therefore I was unaware of the one member per household. I know I was remiss for not reading and Samantha at [redacted] even told me she couldn't help it if I didn't read the terms. I didn't tell her I hadn't read those so how did she know. They must have some way of knowing who's reading the terms and who's not. [redacted].com has had plenty of time since 2013 to block my access to their website if they wanted to. But no, they waited until I joined and then cancelled 5 days before time to pay out. The last time I signed up it was directly through [redacted] and the CSR that I spoke with told me there is only one membership per household after I told her I'd just cancelled a trial membership the week before. She had to have known about the one a month before also because I know their system keeps track of all memberships, especially when they are that close together. Why did she allow me to sign up. Why didn't she just tell me then that I wasn't eligible since I'd already used two trials. My multiple memberships were done out of ignorance but [redacted] knew what they were doing. and that was to let me sign up, make as many purchases as possible, and then cancel my membership. That's not right.Mike said they will honor only the remaining rebates from the most recent account. I don't know what he meant by the most recent account. I only have one and the remaining rebates are all I want. I do have copies of my account with the cash back and shipping rebates amount just in case they are thinking of withholding some. If everything looks good once I receive my check, if all items are listed, I'll close my complaint as resolved. If not it will remain open or be closed as unresolved. This will be satisfactory on these terms only, so I hope that's what he meant by the remaining rebates.I tried to send an attachment containing the proof of the discrepancies in the membership dates and the discrepancies in the orders but I couldn't do so in this email. If I can send this through an [redacted] email or [redacted] please let me know. Or I can mail it to Revdex.com and it can then be sent to [redacted]. I do feel this is something that merits attention and will support my case. Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]