Best Construction

*** does not honor their commitments from my experienceI highly recommend not using *** They have not responded to my important inquires in over five days in just this last inquiry attemptIn addition, they state they will send checks that have gone missing, yet some never arrive and they ignore you for days until they give you another excuse and still no re-issued checks arriveThere are many free cash back sites out there that I have had no issue with, and I would recommend those since the time spent dealing with this company is not worth the time and frustrationIf this issue is not addressed I will escalate to more serious complaints

Thank you for the opportunity to respond to this complaint I have investigated Ms***’s account with ShopSmarter.com and found it to be in violation of our terms and conditions First, we ask that ShopSmarter.com is used for personal reasons only. Commercial,
high-volume/reseller orders will not be eligible for cash back. Upon locking Ms***’s account, we sent her an email explaining why her account was being closed and the cash back was getting declined. We gave her to option to email us her order confirmations from these purchases to ensure that our decision was fair. Once Ms*** sent us the order confirmations it was clear that these were for resale/high volume orders. Our terms and conditions do state: “Any order that we deem, in our sole discretion, a high-volume/reseller order will not be eligible for cash backShopSmarter membership benefits are only available to personal, non-commercial purchasers.” These orders had shipping addresses located all over the United States, showing that these purchases were resale orders, being sent to buyers all over the United States Furthermore, it also states in our terms and conditions: “Purchases of *** products will not be eligible for cash back.” After reviewing the order confirmations that Ms*** sent us, all of these purchases were for *** iPad’s. These purchases would have not been eligible for ShopSmarter.com cash back and would have been declined. If Ms*** has any further questions on her account, I would be more than happy to answer any questions she may have Thanks!

Complaint: ***
I am rejecting this response because: This company has not addressed the numerous other purchases that I made from retailers such as Best Buy, *** *** *** and LTD Commodities! There has been numerous purchases that were made and I EXPECT to receive my money that I was promisedThis company already has numerous complaints regarding their lack of fulfilling the agreed upon service that they CHARGE for! I have already filed a complaint with the *** *** *** *** *** office regarding the fraudulent activity of this companyThey are a scamI have also contacted all of the company's that I have made purchases throw and informing them that they have a company using their stores to claim 10% cash back and free shipping rebates! I am no expecting anything else but was guaranteed I would receive for my subscription that I paidI have proof of said purchases made to the mentioned companies shipped or picked up to ME!
Sincerely,
*** ***

I write in regards to the above referenced complaint submitted to your office by *** *** ***We regret any confusion or inconvenience he experienced when doing business with our company and trust that this letter will address his concerns. Our records show that on July 14th,
2017, after making an online purchase on ***, *** *** *** was presented with an ad banner promoting our *** program*** *** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. We have issued a full refund to *** *** ***’s account. The total refund will be $77.82, that should post within 2-business days. Again, we regret any inconvenience this may have caused *** *** ***

Complaint: ***
I am rejecting this response because: I can understand that you are trying to protect your decision to close my account and forfeit my cashback, but here is what's the fact,You FALSELY claim that these orders were shipped "all over the United States", this a HUGE lie and is unacceptable, all orders were either shipped either to *** *** *** ** *** *** **, or were picked up at the *** store in *** *** which is a mere miles from the location mentioned aboveI replied in your email that these orders were not commercial and the only reason why I chose pickup rather than delivery is because I realized that it would save me money in taxes, and again there was only "shipping" addressthere was no need to close my account for either reason since we all know and I explained to you in our email chain that these were not commercial nor business useyou guys charged my credit card and never thought about refunding anything which is unacceptable tooif you think you can satisfy me you should at least write the truth!I wrote here reasons why I reject this response and am expecting to be answered on all of them
Sincerely,
*** ***

Complaint: I am rejecting this response because: I still didn't get ANY direct responds to my specific questions: Why my account was not canceled right away if I violated their terms of use, why it was only canceled after I was earned them rebates for two month and reached $1000? Why there is NO OTHER OPTION on website to reopen account that customers who changed their mind and decided that it’s good trustful reliable reward source that they would like to use? *** ** *** Of course my purchases were close in time to each other because it was Black Fridays and Cyber Week sales, there is no rules I violated if doing it as I am aware and that is posted in your termsI am officially informing you that I am not allowed and prohibited you to use ANY financial benefits, like rebates or other that was created due to using my account at *** Sincerely, *** ***

Hello, Thank you for the opportunity to respond to this complaint. I have processed Ms***'s rebate, she should receive her check within 2-business days. That check will be sent to:*** * *** ** ***
*** ** *** Please let us know if you have any other
questions. Thanks!

Hi, we apologize for the trouble that Mr*** is having with
our program.
We have attempted to locate an account for Mr*** by
referencing the name, state, zip and address
and have not been able to.
We want to resolve any concerns Mr*** has with our program, but at this
time we do not believe he has joined our ***
program. I would be happy to speak with Mr*** directly regarding
this issue, which may allow us to find the account in question should he have
enrolled.
Please contact me
directly at ***
or call me at *** ***. If we do locate an account we will
immediately cancel the account and refund those charges back to him
Thanks,
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to me
I accept up to $of the cash back that I had earned in my account as resolving solution for my complainHow and when payment will be made: check to my address or my credit card that was attach to my account?Also I have additional questions: if I decide to reopen my account at any point will I be able and eligible? What steps should I take in order to properly reopen my account?Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi, Thank you for the opportunity to respond to this complaint submitted to your office by *** **. I want to be sure to answer each of her bullets here directly, and I will answer those bullets in the order they are writtenFirst, all claims are processed in accordance with our terms and
conditions. It is true that all claims are processed, whether paid or declined, whether the account is active or not. Secondly, the terms and conditions certainly do specify that there is only one membership allowed per household. It is stated in the Terms of Use under section Registering as a Member, it is stated again in the Terms of Use under section Free Trials and Other Promotions and is also bolded in that section. Lastly, it is mentioned in the Terms of Service under the section Rebate Offers. Both the Terms of Use and the Terms of Service must be agreed upon prior to joining our program. When a member shops through the retailers like *** or *** they must connect from our site to *** or eBay. Also, the sellers who are selling on those sites are using the platform, *** or *** to sell their items. Therefore, these purchases are from *** or *** Now, the main reason the account was shut down and the rebates declined. When a person disputes a charge they are, in essence, stating that the charge is fraudulent and the company who made the charge is fraudulent. The member is basically stating they have no idea who we are or why we are charging them. Therefore, we shut down the account immediately and will only deal with the members bank in regards to the account. I believe that I have answered all of *** **’s questions regarding our program, if she has any other questions please let me know. Thanks!

I write in regards to the above referenced complaint submitted to your office by *** *** We regret any confusion or inconvenience she experienced when doing business with our company and trust that this letter will address her concerns. Our records show that on March 20th,
2017, after making an online purchase on ***, *** *** was presented with an ad banner promoting our *** program*** *** clicked on the banner and arrived on our order registration page, which provided full details about our money saving membership program and how she can try the program at no cost for days. The terms on that page, titled “Offer Details,” explained that if she did not cancel her subscription by the end of the trial, her subscription would automatically continue and the monthly subscription fee would be charged to the credit card account that she provided. Our records show that she completed the registration process by providing her full contact and account information and checking a box that states “I agree to the Offer Details and the Terms of Use & Service” just below the offer termsShortly thereafter we sent *** *** a welcome e-mail to the e-mail address she provided upon enrollment that included full information on how she can access and enjoy her program benefits and reiterating the program billing terms. *** *** contacted us on 6/27/to cancel her account and we did issue a refund of $back to her at that time. This should have posted to her account, so please let me know if it hasn’t. I have also gone ahead and issued the remaining charges be placed back on her account, the total refund will be $ Again, we regret any inconvenience this may have caused *** ***

Complaint: ***
I am rejecting this response because: In almost yrs*** has aloud me to have *** accounts ,but the fact remains that not only did thay allow me to have multible accounts but also offered in E Mails rebates for rejoining ,that lead me to beleave multible account where ok now I stand to lose from accout *** & from account *** for a total of ,over half of the items ordered would not have been bought with out *** rebates I'm on a fix income an that is alot of money to me.
*** Miller

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,

Hello, I write in regards to the above referenced complaint. *** *** has had different memberships with us within the last year. We do ask that members only have one membership per household. After reviewing *** *** account, we do not believe that he was trying to
take advantage of our money saving program. Due to this, we have processed all of the declined cash back within his account. That check will go out to him within 2-business days to the address on file. If *** *** would like to reinstate his account please reach out to us directly and we'll be happy to take care of that for him! Thanks!

Hello, As stated previously, per our terms, *** products are not eligible for Cash Back. I have also refunded your account the membership fees that you were charged. Thanks!

Thank you for the
opportunity to respond to this complaint
On December 16,
the Revdex.com in Massachusetts also received a complaint and
the Parent company for the VIP program that Ms*** is referring to
(Potpourri) responded
On November 9,
2015,
Ms*** signed up for a trial of In the *** ** *** ***
program when she was the offer after making an online purchase. The offer
page where she entered her email address included the full terms of the offer
including the monthly charge that would occur after day if she did not cancel
the membershipAdditionally she was sent a Welcome email which outlined all
the benefits and offer information, including how to cancel the membership
On December 9,
she called and cancelled the membership and a refund of $was
processed on December 13,
If Ms*** would
like a sample of the offer page we will be happy to provide it
Please let us
know if you need any additional information

I write in regards to the above referenced complaint submitted to
your office by *** ***rWe regret any confusion or inconvenience she
experienced when doing business with our company and trust that this letter
will address her concerns.
Our records show that on November
11th, 2015,
after making an online purchase at *** *** ***r was
presented with an ad banner promoting our *** program*** ***r clicked
on the banner and arrived on our order registration page, which provided full
details about our money saving membership program and how she can try the
program at no cost for days and also claim a $cash back rebate for her ***
purchaseThe terms on that page, titled “Offer Details,” explained that if she
did not cancel her subscription by the end of the trial, her subscription would
automatically continue and the monthly subscription fee would be charged to the
credit card account that she provided.
Our records show that she
completed the registration process by providing her full contact and account
information and checking a box that states “I agree to the Offer Details and the
Terms of Use & Service” just below
the offer termsShortly thereafter we sent *** ***r a welcome e-mail to the
e-mail address she provided upon enrollment that included full information on
how she can access and enjoy her program benefits and reiterating the program
billing terms.
Upon receipt of *** ***r’s
cancellation request on February 2nd, we cancelled her membership
and issued her a refund of $12.97. As a
courtesy I have issued a refund for the remaining charges. The remaining $should show up on her
account within 2-business days.
Again, we regret
any inconvenience this may have caused *** ***
If you need any additional
information, please feel free to contact me directly
Sincerely,
Mike P***
Customer Service
Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***