Best Buy Stores, LP - US Headquarters

I am rejecting this response because:
That is an unacceptable answerThe return agreement that Best Buy is referring to didn't specifically state whether the next return WILL be denied, but rather that it MIGHT beIf the next return WILL be denied, Best Buy should never have allowed the product to be purchased in the first placeThis is incredibly anti-consumer and will not be toleratedExceptions CAN be made, but Best Buy chooses to permanently lose a customer over something so trivial to them.Products were purchasedSaid products had terrible quality problemsThe problem products were returned within the standard two-week return windowBest Buy denies a return because they aren't interested in honoring their standard return policyHow does this make Best Buy look? They clearly aren't interested now, but they will be when a consumer lawyer serves papers to them.Best Buy has one more chance to make this rightIf not, Best Buy will forced to pay, even if it comes at a cost to meI WILL NOT STOP until Best Buy does the right thingThis entire situation could have been avoidable if Best Buy would offer quality products that didn't require being returned so many times

I am rejecting this response because:As a customer who did their due diligence to ensure that I at least had a chance to obtain the item that I wanted, was ensured that the ad would be available waited for the ad to become available, and then be told "oh well" is bad businessBest Buy is stating that they cannot offer it at that priceWhat can they do? A resolution to the situation would be the better response

Dear Revdex.com, Thank you for bringing Mr*** ***’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer We have submitted for a refund on the order specified in the complaintPlease allow 3-business days for it to be
processed Best Buy considers the matter closed Regards, Kathryn S

Initial Business Response /* (1000, 11, 2015/10/13) */
Dear Revdex.com,
Since the Geek Squad Protection Plan is expired and the phone was replaced over thirty days ago, we will be unable to replace phone as it is no longer covered
Thank you,
Dan ***
Senior Specialist
Executive
Resolution Team
Initial Consumer Rebuttal /* (3000, 13, 2015/10/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
they did not address my complaint, but merely repeated what I had already been told by their customer service

I am rejecting this response because: We have had this dishwasher repaired more than times for leaking and flooding other times for not drying the dishes. This has been an ongoing issue since we purchased this dishwasher. Herbert, from your company, advised that it was junk and he was requesting for us to get an exchange per our warrantyOur expectations were that this would be honored. Imagine if he didn't know about your "it has to be the same issue three times within year to be replaced rule", then as a customer my expectations are, I have a warranty, this is an ongoing issue, warranty said replacement if cannot be repaired. This has never been REPAIRED only "patched" until the next issue. Now I have to continue paying an annual renewal in order for this to happen, however, it only covers new band-aids which is creating a very bad experience for my family and IHerbert (your tech) is practically known in the neighborhood and to my family because we have seen him so much for this same issue. I was sold that if anything EVER happens to my appliances, you (Best Buy) would repair or replace. We have attempted repair, now its time to replace

Dear Revdex.com, We have been in contact with Mr*** and have issued a check as a gesture of goodwill for the difficulty that he has experienceHe has my contact information, and will let us know if he has any further difficulty.Thanks for making us aware of this situation, and please
let us know if you have any questions. Best,Cassie EExec Res Sr

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the price match request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations when the price match
was deniedAfter reviewing their purchase, we have credited their online purchase $for the ApplewatchMs*** was sent an email confirming the price match on 05/17/to the email address they provided for the online order Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com (Revdex.com): Thank you for bringing *** ***’s concern regarding the $Best Buy gift card to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations when the gift
card was not receivedWe have verified the gift card was requested; however, never completed or sent As a customer service gesture, we are sending *** *** a $*** Best buy gift card and should be received at the address provided in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven *** Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for giving us the opportunity to address this concernWe have been in contact with Ms***, and we have come to a mutually agreed upon resolution to this concern. Thank you,Gail D

Dear Revdex.com, Thank you for forwarding Mr***'s concerns to our attention again The customer will need to have the product assessed in order to have any kind of exchange performed, and he will need to do this by scheduling an appointment with the install bayWe can forward the customer's feedback to the store closest to him and request the store contact the customer with available times If the customer does not wish to pursue this option, we direct him to work with the manufacturer of the product to see how they can assist Best Buy considers this matter fully addressed. Sincerely,Kelsey F

I am rejecting this response because: the cc# listed is NOT MINE. and the person purchasing those was *** ***, not me. they are billing the WRONG card. my last digits are ***
I responded to best buys response but noticed the receipt sent was from On that receipt, the last digits of the debit card are not mineWhen those phones on that receipt were upgraded, ONE phone *** was some how taken off his (*** ***) card and applied to mineThe last digits of mine are ***I've explained to them over and over this error and the phone is question is a S5, not an Sthat's listed on that old receiptThe Swas purchased in April of My last digits of my card have always been ***The change I made was the expiration dateThat's when I discovered their error and I tried to correct it in August 2015, months laterCan you please add this to my response?

April 4, To Whom It May Concern: Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as a dispute was opened with the credit provider by the customer and our offices have responded to that dispute accordingly.
Therefore, our position remains unchanged and we stand by the response to the dispute and will not be making any further adjustment at this time. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Sincerely, Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus ***

I am rejecting this response because:
Their response is unacceptable, they acknowledge they were hours late on a hour window If they choose not to directly address the issue by calling me then I will have no choice but to cease buying from Best Buy

Dear Revdex.com, Best Buy feels that we have fully addressed the customer's concerns that were forwarded to your office in our previous response and we maintain our position. Nevertheless, please forward any additional concerns to our office and we will respond accordingly. Thank you

October 2,
To Whom It May Concern:
Best Buy feels that we have fully addressed *** ***’s concerns that were forwarded to your office as the charge in question was disputed and our offices responded accordingly to the dispute and reversed the chargeThe
charge was found to be fraudulent for the order that was ultimately found to have been shipped to FloridaNevertheless, please forward any additional concerns to our office and we will respond accordingly
Sincerely,
Terrance *** Senior Executive Resolution Specialist Best Buy Corporate Campus
terrance.***@bestbuy.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Dear Revdex.com -
We are already reviewing Mr.***'s concerns regarding his cell phone upgrade and billingWe are working with his cell phone carrier and the store where he purchased the phone to see what options there may be
Regards,
Amy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. thank you for your helpI couldn't have done it without you

Dear Ms***,Thank you for bringing this matter to our attention to be addressedWe apologize for any inconvenience this may have caused youWe show that the orders placed have been successfully delivered to the same address as submitted on the order and this complaintIf you believe this
to be a fraudulent order, we would suggest contacting your bank in order to file a disputeAlternatively if these order were placed in error and delivered to you, we would suggest you return the items to a local store within the return policy as stated on your order information you should have received via emailWe would also suggest that you perform a password reset on your www.BestBuy.com accountThis will ensure additional security to your account as well as clear out any saved credit cards on file.Best Buy will not be offering a refund on the products without the return of the products in question within policy.Thanks,

I am rejecting this response because: Best Buy has not fully addressed this concern what so everIf having a
customer cancel an order with them is addressing an issue, then by their poor standards they have successfully have do soThere are still matters that I want to be addressed properly: Locking out the homeowner of their own house during a "delivery".Continuing to waste our time for over a month, while NEVER hearing back from the case manager James.Regarding James, he did mention that he can look into reimbursing us our own money that we had to use at the coin operated laundry while we continued to wait for a delivery. I hope this can get escalated enough so the proper person can handle our case and hear back from someone at Best Buy, ie Best Buy CEO

Dear Revdex.com, The $gift card she was sent was in addition to the a $gift card that is on it's way to her. Thank you