Best Buy Stores, LP - US Headquarters

Dear Revdex.com, Thank for forwarding Ms [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have causedIn looking at the customers account, we see the points have been added successfullyThe customer opted to bank her points when she enrolled, so she will need to log on to her My Best Buy account and issue out her certificates from thereIf the customer has further questions on this, we recommend she contacts us at 1-888-BestBuy Best Buy considers this matter fully addressedSincerely, Kelsey F

Revdex.com, Thank you for brining this to our attentionPlease know that the store connected with the customer, and are sending headsets to himAdditionally, we deeply apologize if one of our phone agents was in any way rudeWe have documented this information for internal review Thank you again for allowing us to address these concernsThank you Regards, Sarah L

I am rejecting this response because: Hello,A technician did not come outThe freezer stopped workingI called geeksquad and an appt was made to repairThe agent told me to unplug and plug in the fridge and the freezer started workingThe appointment was cancelledThe food did spoil because of this and the agent said the items would be reimbursedThe Best Buy agents should be trained properly before stating the customer will be reimbursedThe representative was well aware of all the detailsHe was aware that no repairs were actually made

Dear Revdex.com, The television that Mr [redacted] is discussing is currently selling on BestBuy.com for $however, the regular price is $If there was error previously it looks to have been correctedWe apologize for any inconvenience this caused http://www.bestbuy.com/site/lg-60-class-59-5-diag--led-2160p-smart-4k-ultra-hd-t...⇄ you, Dan SBest Buy

Dear Revdex.com,Thank you for bringing this matter to our attention We apologize for the issues the customer encountered with the initial delivery on 9/28/ It was unfortunate that the delivery team arrived at a time when the customer was unable to be home due to the issue with a sick child The delivery did have to be rescheduled and was completed on October 4, Best Buy considers the matter resolved.Thank you,David M

Dear Revdex.com, Thank you for contacting us regarding this matter The customer purchased a dishwasher and year warranty protection plan for the device When an extended warranty is purchased at Pacific Sales, WarrenTech is the company that handles claims as they come in and arranges for serviceWe have received communication from WarranTech that the parts needed to complete this repair have been ordered and delivered to the company performing the service If there are further issues after the next appointment is completed, the customer can contact Warrentech at ###-###-#### or www.myprotectionplan360.com/PacificSalesThank you, David M

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI very much appreciate Best Buy's response to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHave you provided them with my mailing address so they can mail the check? Thank you for your assistance in this matter

Revdex.com, Thank you for bringing this to our attentionPlease know that we have no record of the customer's claimsWe in good faith, as a onetime exception, have issues a $ [redacted] credit to the customer as a gesturehe should see this posted back to his account in the standard return timeframe for his financial institutionThank you Regards, Sarah L

Dear Revdex.com,Thank you for sending this for review, I have contacted the customer and he stated that [redacted] repaired and fix the refrigerator so he would like to close his caseI apologized for the lack of customer service and offered a $ [redacted] electronic gift card as a customer gestureBest Regards,Karla [redacted]

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ’s concern regarding the cancelled item off their online purchase to our attention Best Buy deeply apologizes for any frustration this situation may have caused when the Bella 2-Piece cookware was cancelled and disappointed we did not meet their expectationsThe Terms & Conditions (T&C) on our website states the following: Information on Our Site We try to be as accurate as possible with the information we present on the Best Buy PropertiesWe will make reasonable efforts to accurately display the attributes of the products we sellWe do not warrant that product descriptions or other content is accurate, complete, or error freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, sometimes an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the orderhttps://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat2044000500...⇄ We only offer this for clarificationBased on the T&C of the website, we would be unable to accommodate their refund request The cookware is still listed on our website and if they wish to place a new online order the item can be found at the following website hyperlink: https://www.bestbuy.com/site/bella-2-piece-cookware-set-copper/5948191.p?skuId= As a customer service gesture, we will be sending a $ [redacted] Best Buy gift card (covering price difference on sale and regular price on item)The gift card should be received inn approximately to business days Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, Thank you for bringing this matter to our attentionPlease know that we initiated contacts with Ms [redacted] to initiate a claim for the damages reported Thank you

I am rejecting this response because: I am not playing this gameI already stated the coupons were not "sent" to me it was a link You click the link now and the coupons are changed an updatedI am done Report it as not solved, company doesn't care Same as when I emailed them about it the very FIRST day and it took them days to respond with an answer not even relatedCustomer spends $at Best Buy Store - plus another $on new iPhone Best Buy tells customer "oh well"Word of mouth goes a long way And gave them a chance to correct it Also, not one apology for being transferred times with no outcome Now days is overThanks Best Buyyour appreciation for your customers is shining through Goodbye to customer service

Dear Revdex.com, Thank you for contacting us regarding this matter We apologize for the issues the customer has encountered when trying to complete this purchase The customer is correct that there is not a policy against purchasing closed loop gift cards utilizing a Best Buy gift card There have been other instances with customers encountering the same issue experienced here The recommendation and solution that has worked best in those situations is to visit a Best Buy retail location to complete the purchase We understand this may be an inconvenience and apologize, but it will likely be the fastest means to a resolutionThank you, David M

Dear RevDex.com (BBB): Thank you for bringing [redacted] concern regarding the incorrect digital download Grand Theft Auto V-Shark Card they purchased through our online store (BBY01- [redacted] ). Our contact call center representative Christine informed Mr. [redacted] ... on 02/07/2017 digital downloads are non-refundable (case reference # [redacted] ). However, we reached out to Mr. [redacted] today and left a Voice Mail (VM) that as a customer courtesy we will be sending a $ [redacted] Best Buy gift card from our corporate office (as per their desired settlement request). The gift card should be received in approximately 10-15 business days. Thank you again for making Best Buy aware of this situation. Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com, Thank you for bringing this to our attentionPlease know that while batteries are a consumable item, and non-refundably per our Return and Exchagne promise, our store connected with the customer, and is makeing a onetime exceptionThank you again for allowing us to address the customer's concerns Regards, Sarah L

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11456490, and find that this resolution is satisfactory to meThe Operations Manager of that store is outstandingFor that reason, I will continue to conduct business with that store

Initial Business Response / [redacted] (1000, 5, 2016/02/08) */ Dear Revdex.com, Thank you for bringing this matter to our attentionBest Buy has researched the complaint lodged by the customerThe results of the research indicate that two orders were placed for the same item on July 9, The names on the orders are different, but it appears the same method of payment was usedThis explains the customer seeing two charges on the statement The first order was placed at 4:07pm on 7/9/The email address the customer has provided is where the confirmation was sent for the orderThe shipment was initiated on Thursday, November 5, According to UPS shipping the item was delivered on Friday, November 6, The second order was placed at 4:28pm on 7/9/The email address provided for the confirmation differs from the email address previously providedThe shipment was initiated on Thursday, November 5, According to UPS the shipment was delivered on Friday, November 6, This order was returned to a Best Buy store and a refund issued Based on the information collected, it appears the second charge which has not been refunded is validBest Buy considers the matter closed Thank you, Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I never received more than one itemI only used one e-mail address on this accountThe one we purchased we ended up returningI would say this is a fraudulent chargeI am not paying for something I did not buy MYSELF nor did I RECEIVE!! This was to be a Christmas gift for my sonWe changed our mind on itThis was not put on our account by us and I will not pay for something we did not buy nor do we or did we ever own! Final Business Response / [redacted] (4000, 9, 2016/02/10) */ Dear Revdex.com, Best Buy has connected with the customer directly regarding the situation to provide specific and detailed information about what transpired on July 9, The customer was charged for two orders of the same gameOne of the orders was processed at 4:07pm on July 9, 2015, and the other was processed at 4:28pm on July 9, We have provided copies of the receipts for each order, which included order number, total paid, time of purchase, and UPS tracking informationOn one of the receipts, the return information has been included as well documenting the refund that was processedBoth of the email addresses tied to the orders have been verified by the customerOne of the email addresses is tied to a Best Buy accountThe other email address used is not tied to a BestBuy.com accountThe purchaser checked out as a "guest" in the system, which does not require account creationThe same method of payment was used which explains the customer originally seeing two charges on the statementDue to the results of the investigation, Best Buy cannot offer to refund the order that has not been returnedBest Buy considers the matter closed Thank you,

Dear Mr [redacted] - Here is a link to the terms and conditions for Best Buy e-gift cards.https://bestbuy.cashstar.com/about/terms_and_conditions/As stated previously, Best Buy does not provide discount codes and any promotions regarding these purchases need to be addressed by CashStar Our position regarding your concerns remains unchangedRegards, Amy C

Dear Revdex.com, Thank you for bringing Ms [redacted] ’s concerns to our attentionWe apologize for any frustration or inconvenience this may have caused the customer Our Appliance Customer Care team worked with Ms [redacted] on the delivery issues she encounteredDelivery was completed on 12/12, and a check will be sent as a customer service gesture to the address provided to the Revdex.com Best Buy considers the matter closed Regards, Kathryn S