Best Buy Stores, LP - US Headquarters

I am rejecting this response because: When I contacted Best Buy the device was on sale at Walmart mI even cancelled my online site to store order at WalmarDon't waste your time price matching Best Buy just order ftom Walmart or amazing

Dear Revdex.com, Thank you for forwarding Ms [redacted] 's concerns to our attentionWe apologize for any inconvenience this may have caused the customerOur records indicate the iPod and AppleCare on the order were refunded as of 12/The customer should be seeing this refund on her account by nowIf she is not, we encourage her to contact us to look further into the matterAt this time, we consider this matter fully addressedSincerely,Kelsey F.Executive Resolution SpecialistBest Buy Co., Inc

Dear Revdex.com, Thank you for bringing this to our attention and we are very sorry for the inconvenience this has causedSince the order was canceled due to our error, I have sent [redacted] a Best Buy gift card for $ [redacted] so she can purchase the headphones at the price they were on Cyber Monday The gift card should take 2-weeks to arrive from today’s date and will be sent to the address listed on this complaint Sincerely, Dan SBest Buy Thank you! Dan [redacted]

I am rejecting this response because: it is in poor business practice to refund an item over three weeks after the promised delivery date They are not aware of everybody's financial situations and the fact that they can easily manipulate a family's Christmas is ludicrous The countless hours spent on hold and having to waste my gas to physically drive to a store to have a product refunded is quite ridiculous They have no regard to an individual's time or individual situation I am in retail as well, and my company has a certified happiness criteria that we have to follow, if we began to run our business in this manner, we would have big problems with our corporate office Their corporate office is getting back to me two weeks after my initial complaint with a snark remark and it is so unprofessional that it makes me cringe Though I am not looking for anything in return, I think that they should be held accountable for their actions and poor business practices I spent over $that day and it meant nothing to them that my daughter was going to be without her gift on Christmas They could have offered in store pick up for me and cancelled the order but they refused because it was lost in the mail and they didn't want to deal with UPS

Dear Revdex.com,To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolutionI have emailed the Customer and am waiting for an responseWarmest Regards, Best Buy

Dear Revdex.com (Revdex.com): Thank you for bringing [redacted] ***’s concern regarding the Amiibos purchase and replacement request to our attention Best Buy deeply apologizes for any frustration this situation may have caused and disappointed we did not meet their expectations After receiving Mr***’s Revdex.com complaint, we did verify our Lynnwood store had the 2-items they requested for exchange in stock and referred to the store for exchange when we called them on 11/17/and leaving them a voice mail at the phone number they provided In addition, as a customer service gesture and better Best Buy experience, we have sent Mr [redacted] a $ [redacted] Best Buy gift card to enjoy some shopping on usThe gift card should be received in approximately 10-business days Thank you again for making Best Buy aware of this situation Sincerely, Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Dear Revdex.com, I have forwarded [redacted] feedback to the general manager of the West Covina store as well as district leadership so that this can be addressed for employee training and coaching purposesIn order to resolve this matter, I have requested that a $ [redacted] Best Buy gift card be sent to Mr [redacted] so he can replace the charging cordHe should receive it at the address listed on this complaint in 2-weeks Thank you, Dan S.Best Buy Executive Resolution Team

Revdex.com: I received a call from the store Manager, and he agreed to assist me in the situation.Thank you

I am rejecting this response because:Best buy corporate have never contacted me until todayNo voicemail ever leftBest Buy even didn't cancel the years contract with the phone company

Dear Revdex.com, Thank you for bringing this matter to our attenttionI am currently partnering with leadership from the College Station, TX store to work towards a resolution for Mr [redacted] I will follow up shortlyWe sincerely apologize for any inconvenience that this has causedThank you, Dan SBest Buy

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry for the setbacks endured by the customer when dealing with this Upon review, we have verified that indeed the customer was only charged one time for the itemFurthermorethe second charge on the account was only an authorization hold which our system indicates has already expired and the customer should not longer see Best Buy considers this matter resolved nevertheless, please forward any additional concerns to our office and we will response accordingly Thank you

Dear Revdex.com: Thank you for this referralAs a fellow consumer, I can certainly relate to being disappointed over a product delayHowever, it is an unfortunate possibility when numerous customers are placing orders simultaneously from many different regionsWe do our best to provide accurate and helpful information on our site, but Best Buy is not legally bound to honor any content or compensate for product availability/delays, as we have disclaimers that explain the potential for error, which is never done with malice or purposeI have included the relevant policies as published on www.bestbuy.com, for the customer's convenient referenceIn closing, we will not be issuing any funds for this matter.Conditions of Use...http://www.bestbuy.com/site/help-topics/conditions-of-use/pcmcat2044000500...⇄ on Our Site - We try to be as accurate as possibleHowever, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-freePrices and promotions are subject to change, and may vary from those offered in our storesWe cannot confirm the availability or price of an item until you place your orderDespite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispricedFor any of these reasons, we may cancel your order or we may contact you for instructions on the order.***Order Confirmation - Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sellAt any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reasonWe may impose these limits on a per-person, per-household, per-order, or any other basisIf we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to usIf we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.Shipping Costs & Timing...http://www.bestbuy.com/site/help-topics/shipping-costs-and-timing/pcmca...⇄ can see estimated arrival dates on each product page and during the checkout processCertain products may require additional days to process prior to shippingThis will be reflected in the estimated arrival dateSaturday delivery, if available, will be specified on the product page and during the checkout processOtherwise, shipping methods apply to business days, not weekends or holidaysSame Day delivery is available in select areas and ZIP codes and is available Sunday–Saturday, excluding holidaysNot all items are available for all shipping methodsThis will be identified on the product page and during the checkout process.Backorders & Product Availability...http://www.bestbuy.com/site/help-topics/backorders/pcmcat31600005...⇄ http://www.bestbuy.com/site/help-topics/product-availability/pcmcat204400050030....⇄ an item you've ordered is on backorder, we'll send you an e-mail to let you know the estimated arrival timeYou can choose to wait for the item or cancel it

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by the customer when calling our support teams to request technical assistance for the [redacted] TV purchased with us Please know that unfortunately Best Buy does not have dedicated support for the set up of products nor for assistance with functionalityIf the product is defective, the customer can contact us by phone to set up a return or he may contact the manufacturer for support options under their warranty period Thank you

I am rejecting this response because: I brought it to the Geek Squad at Best buy and I was told there is a virus when there is not a virus, the mother board is faultyyou sold a laptop with the mother board faultynot only you are refusing to replace it, but you want to CHARGE me to fix it by your Geek SquadThe least thing you can do,its to have my laptop fix without a charge

Dear Revdex.com,Thank you for bringing the consumer's concerns to our attentionBest Buy has reached out to the consumer and investigated their claimUnfortunately we are unable to honor the promotion in question since the laptops did not meet the criteria for trade inSince we could not accept the trade ins, we cannot provide the promotional gift cards that require qualified trade insPlease reach out to us with further questionsBest Buy considers this matter concludedThank you for your assistanceSincerely,Alex S

Dear Revdex.com,Thank you for your continued partnership in this matter.At this time, we have authorized a refund for the original purchase amount to be credited to our customerWe sincerely apologize for any inconvenience caused during this timeThis refund should be visible to our customer within 3-business daysAt this time, as we have refunded the full amount, Best Buy considers this case closedBest regards, Shane M.Executive Resolution SpecialistBest Buy CoINC

Dear Revdex.com, Thank you for bringing this matter to our attentionFirst of all, we are very sorry to hear of the setbacks endured by Ms [redacted] when dealing with us Please know that we contacted Citibank, who is the party that owns the account, and verified that indeed is a private label accountThey have reviewed and unfortunately they are unable to switch the account to a Visa accountMsCarso will have to apply for another account if she would like a Visa account One other thing, we have called the customer and left a voice mail with our contact phone in case she would like to discuss this matter further Thank you

Dear Revdex.com, Thank you for bringing this matter to our attentionWe are sorry to hear of Mr [redacted] 's cancelled online orderPlease know that we have reviewed the situation and have verified that the address information was entered in the incorrect boxes causing for the system not to recognize the address and subsequently cancelling the orderThe customer may place the order again but sale prices and availability are not guaranteed Additionally, the customer will need to fill out the order properly to ensure for order to go through Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and is there nothing that can be done I accept this I will no longer do business with Best Buy [redacted]

Revdex.com, Thank you for the additional informationPlease know that the customer's issue was software relatedSoftware related issues are not covered by the manufacturerAs such, we sold the customer Geek Squad Tech Support and serviced the computer under that plan Although the service was a paid service, the store called the customer and made a onetime exception to refund the cost of the plan Thank you for allowing us to address these concerns Regards, Sarah L