Best Buy Stores, LP - US Headquarters

Dear Revdex.com,   Thank you for bringing Ms. [redacted]‘s concerns to our attention.  We apologize for any frustration or inconveniences this may have caused the customer.   We left a voice message for Ms. [redacted] to which she returned.  With the timing of her availability with her work...

schedule we going to pursue a resolution through email.  I did call her back with my direct email address but also sent her an email with my contact information.  My email address is scott.[redacted]@bestbuy.com.  Currently we are awaiting an email response with the questions I asked within it.   Sincerely, Scott M.

December 7, 2016     To Whom It May Concern:   In order to further investigate the concerns forwarded to your office by [redacted] Fuentes we need further information such as the Customer Service PIN number off of the purchase receipt for the television in question and a copy of the...

coupon in question.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Dear Revdex.com, To better serve the Customer, we have reached out directly to the Customer so as to quickly and concisely reach an applicable resolution. I called the Customer and left a voicemail. I also emailed the customer and am waiting for a response. Warmest Regards,Best Buy

Revdex.com:
I was contacted by the General Manager at Best Buy in Mounty Laurel, NJ and he resolved my issue with satisfactory. I wish to close this complaint and would like to thank Doc at Best Buy in Mount Laurel for assisting me in resolving this matter.

Initial Business Response /* (1000, 5, 2015/06/23) */
Dear [redacted],
Thank you for contacting Best Buy through the office of the Revdex.com about your store experience. I am Andrew [redacted] with the Executive Resolution Team at Best Buy Corporate Headquarters.
I am sorry to hear...

about this issue and I understand the frustration that this situation must cause for you. We value feedback such as this, as it helps us make decisions for the future of our company.
I have reached out to the store and they are going exchange your product for the correct size. They will contact you within the next 24 to 48 hours.
Again, I apologize for your experience, as we value your business.
Thank you again for making Best Buy aware of this situation. If I may be of further service, you are welcome to email me at [redacted]@bestbuy.com or to call me directly at (612) [redacted].
Sincerely,
Andrew [redacted]

November 29, 2016     To Whom It May Concern:   Best Buy apologizes for the experience described by [redacted] A [redacted] in her contact with your offices.  It is unfortunate that the phone in question has become faulty and I have requested a $[redacted] Best Buy gift card to offset...

additional costs that the customer may incur with getting another replacement under their Geek Squad Protection Plan.  The gift card will be processed and mailed in the next 7 to 10 business days.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus

Initial Business Response /* (1000, 5, 2015/07/10) */
Dear Revdex.com,
Thank you for bringing[redacted]'s concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer.
After reviewing the customer's order, [redacted] received an email with the order...

confirmation and instructions that we would send another email once the order was ready for pickup. It was determined the item was no longer available at the selected location, and two emails were sent to the customer stating the item is not available for pickup. Best Buy will not be providing any accommodations on this issue.
Regards,
Kathryn S.

Dear Revdex.com,   Best Buy feels that we have fully addressed the concerns that were forwarded to your office in our previous response and we maintain our position.      Thank you.

Revdex.com, Thank you for bringing this to our attention. Please know we have already responded to the customer on this matter. We apologize for any confusion or misunderstanding, and I would be happy to explain. First, please know that the calculator on BestBuy.com is an estimator only as we are not able...

to physically see and verify the information being entered on the unit. Again, this is an estimating tool only, and does not promise any amount to be given as we cannot see or inspect the unit. Once in the store, the unit will be inspected and the trade in amount will be given. Regarding the $50 bonus offer, this is exactly that, a bonus offer. This is a bonus that is offered when purchasing a Blue-Label laptop. Once you purchase the Blue-Label laptop, you will be emailed a personal code within a few business days to trade in your old laptop. We did inform the customer, and advised that they would need to go through the standard process as all our customers to receive these discounts, and offered a $** Best Buy gift card as a onetime gesture in good faith. This is being processed and mailed out to the customer. In addition, the customer's feedback was made available to the appropriate channels for visibility. Thank you again for allowing us the opportunity to address these concerns. Regards, Sarah L.

Hello Revdex.com,   We are following up on our previous response to Ms. [redacted]’s Revdex.com case.   As Ms. [redacted] stated in their desired settlement:   “I would like the full amount that I paid to get my basement and laundry room repaired . For all the damages that was caused by Best Buy's sale. I paid Best Buy I ordered through Best Buy they should be responsibile and they can collect from there installer and delivery people.”   As we outlined in our previous response,  Best Buy has retained the services of a third party administrator for Best Buys general liability policy, Sedgwick, to address any customer related damage claims. The Claim #[redacted] has been opened and for current status on claim and resolution through Sedgwick, Ms. [redacted] will need to contact Sedgwick directly at ###-###-####.    Best Buy feels that this has been addressed appropriately and will not take further action on this issue. Respectfully,     Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

I am rejecting this response because: This was not an advertising issue, but rather a labeling price conveyance issue. I will contact weights and measures and media if necessary.

August 3, 2016     To Whom It May Concern:   Best Buy feels that we have fully addressed the concerns that were forwarded to your office by [redacted] in our previous correspondence dated August 2nd, 2016 and our position remains unchanged.  Nevertheless, please forward any additional concerns to our office and we will respond accordingly.    Sincerely,     Terrance [redacted] Senior Executive Resolution Specialist Best Buy Corporate Campus Tell us why here...

Dear Revdex.com, Thank you for your partnership in bringing this matter to our attention.  We want to apologize about the frustrations and inconveniences this experience has caused.  After reviewing the order, we have re-shipped the item to the customer and have sent a shipping label for...

the original product. Best Regards, Amanda H.

02/13/2018To whom it may concern,Best Buy has reached out to the customer and is currently attempting to provide resolution to the customer's issue.

Dear Mr. [redacted] - We have contacted our Returns Center and they have verified that they only received the MacBook in the return that they processed.  We do not have any record of the additional items being returned and are therefore unable to offer you a refund for them.  Regards,...

Amy

I am rejecting this response because: If you sell someone 2 computers that break 4 times within the first year, you should make an exception and give them a replacement. It is only fair.

Dear Revdex.com, We have added $20 in My Best Buy certificates (1,000 points) to Dr. [redacted]'s account to fulfill the promotion. We apologize for the inconvenience and delay.  Sincerely,  Dan S.Best Buy

Initial Business Response /* (1000, 9, 2015/10/31) */
Dear Revdex.com,
Christina was offered to a reshipment of the speaker by JD of the Best Buy Social Media Team if she returned the damaged speaker to the Menifee store. JD has not heard from her since this was offered.
If she would like to take...

advantage of this offer, please have her return the damaged speaker and follow up with JD via email. We will then process the reshipment. We will be unable to provide cash value for this product as it was a free gift for purchasing the refrigerator.
Thank you,
Dan [redacted]
Senior Specialist
Executive Resolution Team

Dear Revdex.com,Thank you for giving us the opportunity to address this concern. Mr. [redacted]'s package was delivered to his local post office. They could not deliver the package, because the name on the package did not match the mail box. The package is now being sent back to Best Buy. We reached out to Mr....

[redacted] and offered him a one time customer service gesture and the customer accepted. Best Buy considers this concern closed. Thank you,Gail D.

October 10, 2017
To Whom It May Concern:
Best Buy feels that we have fully addressed Mr. [redacted]’s concerns that were forwarded to your office in our previous correspondence and our position remains unchanged. Nevertheless, please forward any additional concerns to our office and we will respond accordingly.
.
Sincerely,
 
Terrance [redacted]
terrance.[redacted]@bestbuy.com
Senior Executive Resolution Specialist Best Buy Corporate Campus