Best Buy Stores, LP - US Headquarters

Dear Revdex.com,Spoke with Mr. [redacted] and informed him his Gift Card had been refunded $56.53 and is active.  Mr. [redacted] stated that he no longer had the Gift Card.The Gift Card has been canceled and is being reissued per the customer's request and will take 2 to 3 weeks to arrive. The card will...

be mailed in a plain white envelopeso he should be advised to watch for it in the mail. Best Buy considers this matter resolved,Thank you,Larry S

[redacted]Document Attached[redacted]
As of Feb 24 we have received 224 misdirected emails from Best Buy. The text of just one example is below, which implies a purchase date of Feb 18 2016 - the email arrived Feb 20.
I am also attempting to attach a zip file of several email .eml files so the full header...

information can be reviewed.
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Hello [redacted],
Thank you for your recent Geek Squad(r) purchase. You now have access to the technical expertise of over 20,000 Agents.
Please keep this e-mail and your original sales receipt. Proof of purchase may be required to confirm coverage.
For your plan's specific details, please visit our Terms & Conditions page.
Webroot SecureAnywhere IS for 3 PC's/Mac 6 Month
Member No.
[redacted]
Key Code
[redacted]
Expiration Date
08/17/2016
(Case [redacted] examples.zip)

Dear Revdex.com, Thank you for reaching out to my team regarding the concern brought forth by [redacted]. My name is Shane with the Executive Resolution Team here at Best Buy and this event has been corresponded to myself for further review. Upon reviewing the order, unfortunately we would not be able to...

offer a discount to any other items. Due to the nature of the holidays, stock of products cannot be guaranteed during these times. While an order may be confirmed as placed, Best Buy does not guarantee that the order may be fulfilled, as stock of product may become unavailable. The conditions of use of Bestbuy.com state: “Information on Our Site We try to be as accurate as possible. However, we do not warrant that product descriptions or other Best Buy Property content is accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change, and may vary from those offered in our stores. We cannot confirm the availability or price of an item until you place your order. Despite our best efforts, rarely an item in our catalog may not be available, the offer may have been misstated, or an item may be mispriced. For any of these reasons, we may cancel your order or we may contact you for instructions on the order. Order Confirmation Our order confirmation to you does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. At any time after receipt of your order, we may accept, decline, or place quantity or other limits on your order for any reason. We may impose these limits on a per-person, per-household, per-order, or any other basis. If we reject, limit, or otherwise modify your order, we will attempt to notify you using the e-mail address you provide to us. If we cancel an order or part of an order that we've already charged you for, we'll refund you the full amount of the canceled portion of the order.” We sincerely apologize for any inconvenience this may cause. While Best Buy considers this case closed, please feel free to reach out with any further concerns you may have.   Sincerely, Shane [redacted] Executive Resolution Specialist Best Buy Corporate

Dear Revdex.com, Thank you for forwarding the customer response. Please know that this complaint was forwarded to Sedgwick for follow-up with the customer. Sedgwick is the party that handles general liability claims within Best Buy's enterprise and it is they that will be addressing this claim in it's entirety. The customer may contact hem directly if he has further questions about his claim.  Thank you.

Dear [redacted], Thank you for forwarding your concerns to us through the Revdex.com. We apologize for any inconvenience this may have caused you.  I just sent you an email to the address you provided for some more information. When you have a moment, could you please follow up with...

me directly so that we can resolve your concerns? Sincerely,Kelsey F.Executive Resolution Specialist Best Buy Co., Inc.

Dear Revdex.com,  Thank you for your partnership in bringing this matter to our attention.  Correspondence regarding this case has been brought to our executive resolution team for proper review. We are very sorry to hear about the described difficulties with installing a remote car...

start. I have reached out to the local store so they may contact the customer and resolve this situation.   Best Regards, Bethany H.

Dear Revdex.com,   Thank you for bringing Mr. [redacted]’s concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer.   The general manager of our Roseville store has address the issues the customer encountered with the employees in...

question. Additionally, he left multiple messages for the customer requesting a call back so he could speak with the customer about the experience he had. I also left the customer a message saying we would refund his installation order. This refund should be processed within the next 3-5 business days with the refund going back to the original form of payment.   Best Buy considers the matter closed.   Regards, Kathryn S.

Revdex.com:
Best buy has resolved the issue and since reimbursed me for the item via gift card I want to thank everyone who assisted us in revolving the issueI have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I called Verizon again and it has been resolvedthank you for your help[redacted]

Revdex.com,  Thank you for bringing this to our attention. Please know we cannot corroborate the customer's claim. We show that the customer called on only once stating that a fraudulent charge was made, and asking for the unit to be picked up; however, the response was that we could not cancel the...

order, and the customer would need to open a fraud claim. There was no return label issued to the customer. Also, our process is just that. We can send the customer a return label, or have them return it to the store. We do not instruct a customer that we will call them back in a few days. We issue a return label.  We have no other cases from the customer until recently with the same complaint as enclosed. We cannot validate anyone picked up this unit for the customer as there was no exchange or return initiated on the order whatsoever. I verified this in our order system. When we issue a return label, it will show on the order, and there will be a tracking number attached.  Although we are sorry for what the customer is going through, please know that Best Buy did not initiate or receive any return from the customer.  The customer should also have been following the instructions by their card with regards to the fraud claim. If the customer's card required payment, it would have been the customer's responsibility to make those payments.  Best Buy maintains no liability in this matter, and again, cannot corroborate the customer's claim of the item being arbitrarily picked up by a company unknown when no return label was issued. Thank you for allowing us to address this matter.   Regards, Sarah L.

I am rejecting this response because:Best buy corporate have never contacted me until today. No voicemail ever left. Best Buy even didn't cancel the 2 years contract with the phone company.

Dear Revdex.com,Our records indicate that the freezer has been delivered on 11/2/2016Best Buy considers this matter resolved. Thank you

Dear [redacted] - The Best Buy iPhone X that you purchased was un-activated.  This was a different model number than the unlocked phone offered by Apple.  The Best Buy phone was sold with the intention to have it activated as part of the purchase and have discounts applied based on the carrier...

selected with that activation.  For this reason, we are not offering or allowing price matches on the un-activated iPhone X.  Because Best Buy is a third party retailer, as we are selling phones for carriers.  Best Buy only makes money by selling phones with activation through installment billing.  For this reason we are not offering a price match on the iPhone X Universal.  We realize that this is not the answer you are seeking and apologize for your disappointment. As a customer service gesture, we are adding a $[redacted] certificate to your My Best Buy account.   We appreciate your patronage and thank you for bringing this matter to our attention.Regards, Amy C.

Dear Revdex.com,   Thank you for bringing Mr. [redacted]’s concerns to our attention. We apologize for any frustration or inconvenience this may have caused the customer.   We would like the opportunity to review the customer’s contract agreement with his carrier so we may further look into...

his request for a refund. Will Mr. [redacted] kindly provide a copy of the contract including the terms and conditions?   Regards, Kathryn S.

Dear Revdex.com,Thank you for your partnership in bringing this concern to our attention. Correspondence regarding this matter has been brought to our Executive Resolution Team for proper review. We are very sorry to hear about the described difficulties encountered with our customers fridge purchase....

At this time, our records indicate local leadership has worked directly with our customer and an exchange has been performed for the unit in question. We would at this time consider this matter closed, however, we will respond accordingly should new information be brought to our attention. Best regards,Shane M.Executive Resolution SpecialistBest Buy Co. INC.

Dear Revdex.com, Please advise the customer we have attempted to reach him via the phone number listed in the complaint. Please advise Mr. [redacted] to return the phone call. Thank you,Best Buy

Dear Revdex.com., Thank you for bringing this matter to our attention. Best Buy offers a 15 day
return and exchange period on all of our products. In the event that a
product is damaged or not to the customers liking, they have the option to return it to the store for a full refund. We are...

sincerely sorry that the unit received by the customer was damaged, rest assured we have shared this information with leadership locally in an effort to prevent similar situations from arising in the future. Thank you, and please let us know if you have any questions. Kindest regards,Cassie E. Exec Res Sr

Dear Revdex.com,Thank you for bringing Mr. [redacted]'s concerns to our attention. We apologize for any inconvenience or frustration caused to the customer.We unfortunately are unable to find any purchase receipt, order number, or service event for the scenario described by the customer with the information...

provided. Unless this information could possibly be under another name (such as a spouse name or family member), we are unable to substantiate the claim. We encourage the customer to provide us with any information regarding the purchase, delivery, or installation so that we may proceed with a resolution. Thank you again for forwarding this concern to us. At this time, we consider this matter closed.Sincerely,Kelsey F.Executive Resolution SpecialistBest Buy

Hello Revdex.com,   We are following up on our previous response to [redacted]’s Revdex.com case.   Best Buy feels that we have fully addressed Mr. [redacted]’s concerns in the previous correspondence forwarded to your office on 09/06/2016 and will not take further action on this issue. Respectfully,     Steven [redacted] Executive Resolution Team Best Buy Corporate Campus

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you, Larry - you were very helpful.-[redacted]