Bc Products Co Llc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Green Mountain Energy’s Response
to Revdex.com Case #[redacted]At Green Mountain Energy Company
(GMEC), we take complaints very seriously.  We always appreciate hearing
from our customers and want to ensure their concerns are addressed.  Please
see below for a summary of our findings: IssueMs....

[redacted]’ complaint against
GMEC concerns the timeframe to receive invoices for the service address of [redacted]HistoryOn September 11, 2015, Ms.
[redacted] processed an online request to switch the electric service account at
[redacted] to GMEC effective the next scheduled meter read and
the request was processed.  A confirmation email including links to the
Terms of Service agreement, Electricity Facts Label (EFL) and the “Your Rights
as a Customer” document was sent to Ms. [redacted] at [redacted]On November 13, 2015, Ms.
[redacted] contacted GMEC to advise that she had not received her initial
invoice.  At that time, a request was submitted to GMEC’s back-office
group requesting that an invoice be sent to Ms. [redacted].  Ms. [redacted]
was advised that the request can take up to 1 to 2 billing cycles for
resolution.  ResolutionGMEC regrets any inconvenience
these proceedings may have caused Ms. [redacted].  A review of Ms. [redacted]’ account for her
billing invoice is currently pending; however, should be resolved within the
next 1-2 billing cycles.  As such, a payment arrangement will be granted
for Ms. [redacted] account if needed once her account is billed.Multiple attempts to contact Ms.
[redacted] regarding her invoicing concern were unsuccessful; however, messages
providing the GMEC representative’s contact information were left for further
discussion of the account if needed.For any additional questions
about this concern, please contact me at the number below. I’m available Monday
through Friday from 8 a.m. to 5 p.m.  [redacted]Customer Support [redacted]Tell us why here...

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] For additional questions or concerns regarding this matter, please contact me at [redacted] Thanks, [redacted]

Green Mountain Energy Company’s Response to Revdex.com Case #[redacted]
At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our...

findings:
Issue
Mr. [redacted] complaint against Green Mountain Energy Company (GMEC) concerns the invoiced deferred amount of $503.00 from Average Billing and dispute of the month-to-month plan for his electric service account at [redacted]
History
On July 29, 2014, an online request was received from Mr. [redacted] requesting to enroll his electric service at [redacted] Lane effective August 1, 2014. In addition, Mr. [redacted] account was enrolled in the GMEC Pollution Free (Variable) plan. The term of this plan is month to month and has no Early Cancellation Fee.
On June 15, 2015, Mr. [redacted] contacted GMEC to check on his projected bill emails he receives. Mr. [redacted] was advised that his projected bills are estimation and he will only be invoiced according to his usage. During the call, Mr. [redacted] inquired about enrolling in Average Billing and was advised that he could cancel the program at any time and he would receive a confirmation letter. At that time, Mr. [redacted] elected to enroll in the Average Billing Program. The Average Billing Program does not reduce a customer’s overall energy expense. Average Billing is a billing option that adjusts the customer’s monthly payment, so charges are based on the average of the charges on the customer’s current and last 11 bills. As a result, the customer’s bills do not increase or decrease dramatically because of seasonal fluctuations in the amount of electricity the customer uses.
Subsequent invoices were sent to Mr. [redacted] from June 19, 2015 through September 18, 2015 reflecting the account charges, Average Billing monthly amount and the Average Billing Deferred Balance.
On September 18, 2015, an invoice for $208.95 was sent for the billing period of August 14, 2015 through September 15, 2015 with Current Charges of $291.09, a Current Average Billing Amount of $200.00 and a Late Payment Penalty of $8.95 due by October 5, 2015. This invoice states, “After payment of your monthly Total Due, your Deferred Balance will be $493.72.”
On September 23, 2015, Mr. [redacted] contacted GMEC regarding his account status and to see why his bill amounts were fluctuating. Mr. [redacted] was advised that he was on a variable month-to month plan in which his Energy Charge can change monthly and that due to the price changes, his Average Billing amount could fluctuate. Mr. [redacted] was advised that he could enroll in a term plan for price security. At that time, Mr. [redacted] declined enrolling in a term plan and stated he was going to review his invoices online and compare his rate per kWh over the past months.
On September 29, 2015, Mr. [redacted] contacted GMEC to dispute the month-to month plan for his account. At that time, a request was processed to investigate Mr. Spolarich's account. Mr. [redacted] was provided with a resolution timeframe of 1-2 billing cycles.

On September 30, 2015, a review of Mr. [redacted] account determined that he enrolled online in a variable month-to month plan on July 29, 2014 and no adjustments were warranted. An attempt to reach Mr. [redacted] to advise of the resolution was unsuccessful; however, a voice message was left.
On October 9, 2015, GMEC received notification that the electric service account at [redacted] Lane was in the process of switching to another retail electric provider (REP) effective October 9, 2015.
On October 13, 2015, a final invoice for $696.67 was sent for the final billing period of September 15, 2015 through October 9, 2015 with Current Charges of $192.92, a Late Payment Penalty of $10.03 and a Balance Due from (Average) Billing Plan of $493.72 due by October 29, 2015.
Resolution
GMEC apologizes for any inconvenience or confusion these proceedings may have caused Mr. Spolarich. A review of Mr. [redacted] account determined that an online request was received from Mr. [redacted] on July 29, 2014 to enroll his electric service at [redacted] Lane in the GMEC Pollution Free (Variable) plan. Additionally, invoices sent to Mr. [redacted] reflected the Average Billing amount, Average Billing Deferred Balance and Current Charges. The Deferred Balance is the cumulative difference between the monthly Average Billing amount and the actual monthly charges and is reflected on each of the monthly invoices. As such, GMEC as invoiced Mr. [redacted] account correctly based upon the terms and conditions of GMEC’s Average Billing Program and in accordance with his Terms of Service and EFL.

For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.
[redacted] Customer Support
[redacted]

At Green Mountain Energy, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings: IssueMr. [redacted] complaint against Green Mountain concerns a refund of...

invoiced charges.HistoryAccount records reflect that Green Mountain Energy serviced Mr. [redacted] at [redacted] since September 2, 2016.On July 21, 2017, Mr. [redacted] elected to enroll in average billing at [redacted]. Additionally, Mr. [redacted] requested to transfer his electric service to [redacted] effective July 30, 2017.On August 2, 2017, a final invoice for $272.93 was sent for the final billing period of July 14, 2017 through July 31, 2017 with a Previous Amount Due of $172.07 and Current Charges of $100.89.On August 17, 2017, an invoice for $96.59 was sent for the billing period of July 31, 2017 through August 14, 2017 with Current Charges of $96.59.On September 18, 2017, an invoice for $163.65 was sent for the billing period of August 14, 2017 through September 13, 2017 with Current Charges of $163.65.On October 17, 2017, an invoice for $175.31 was sent for the billing period of September 13, 2017 through October 12, 2017 with Current Charges of $175.31.On November 8, 2017, Mr. [redacted] contacted GMEC to dispute his invoiced charges stating that account should have been enrolled in average billing. Mr. [redacted] requested a refund of the amount that was paid to GMEC for his actual invoiced charges versus the average billing amount. The GMEC representatives advised Mr. [redacted] that his request to enroll in average billing was at [redacted] and the request was cancelled because the electric service was closed effective July 31, 2017. Additionally, the GMEC representatives provided an explanation of average billing.Later on November 8, 2017, GMEC received notification that Mr. [redacted] electric service account was being switched to a new Retail Electric Provider (REP) effective November 8, 2017.On November 10, 2017, a final invoice for $158.97 was sent for the final billing period of October 12, 2017 through November 8, 2017 with Current Charges of $158.97.ResolutionGMEC regrets any inconvenience these proceedings may have caused Mr. [redacted]. A review of Mr. [redacted] account determined that the account was invoiced in accordance with the Terms of Service.  As previously stated, Mr. [redacted] elected to enroll in average billing at [redacted] and then requested to cancel the electric service effective July 31, 2017 which resulted in the cancellation of average billing. Mr. [redacted] account was not invoiced on average billing. Average Billing is a billing option plan that adjusts the customer’s monthly payment, so charges are based on the average of the charges on the customer’s current and last 11 bills; however, the customer is always charged for the electricity actually used while enrolled in Average Billing. The difference between the actual cost of electricity used and the Average Billing amount equals the deferred balance. These deferred balances add up and must be paid in full when the customer decides to stop or is removed from Average Billing.Mr. [redacted] concerns with customer service were forwarded to management for review and addressed with the representatives involved. As a courtesy, a credit for $25.00 was applied to Mr. [redacted] account for his customer experience.For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.[redacted]

Green Mountain Energy Company’s Response to Revdex.com Case #[redacted]At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our...

findings:IssueMs. [redacted]’ complaint against Green Mountain Energy Company (GMEC) concerns the timeframe to receive her security deposit refund for electric service at [redacted].HistoryOn November 14, 2016, an online request was received from Ms. [redacted] requesting to switch her electric service at [redacted] to GMEC effective November 18, 2016 and her request was processed.  During the enrollment, Ms. [redacted] was advised that a security deposit of $179.00 was required to complete her switch request.  At that time, Ms. [redacted] processed a credit card payment of $179.00 satisfying the security deposit request.Later on November 14, 2016, GMEC received notification that the November 14, 2016 switch request was rejected due to a switch hold being placed on the electric service identifier (ESI) by another retail electric provider (REP).   On November 16, 2016, attempt was made to contact Ms. [redacted] to inform of the switch hold; however, the attempt was unsuccessful and a voice mail message was left.Later on November 16, 2016, Ms. [redacted] contacted GMEC and requested to cancel the switch request and she was provided with an explanation of the November 14, 2016 switch reject.  At that time, Ms. [redacted] requested that her security deposit be refunded and she was advised that her request would be processed within 10 business days. Multiple contacts were received from Ms. [redacted] from November 21, 2016 through December 16, 2016 regarding the status of her security deposit and she was advised that her security deposit refund was sent in a form of a check via mail to [redacted] on December 15, 2016.Resolution Upon receiving notification that Ms. [redacted] no longer wanted to initiate electric service with GMEC, a request was processed to refund her security deposit payment of $179.00 which completed on December 15, 2016 with a refund check being sent via mail to Ms. [redacted] at [redacted].Multiple attempts to contact Ms. [redacted] regarding her refund concern were unsuccessful.  Voice messages were left providing a direct contact number for further discussion of the account if needed.For any additional questions about this concern, please contact me at the number below.  I’m available Monday through Friday from 8 a.m. to 5 p.m.  [redacted]Customer Support 713-488-8614

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our...

findings:
Issue
Ms. [redacted] complaint against GMEC is regarding the receipt of a Disconnection Notice concerning her electric service account at [redacted].
History
After reviewing this complaint GMEC has concluded the following: Our records indicate Ms. [redacted] electric service account at [redacted] was active with GMEC effective
May 31, 2016, reflecting a mailing address of [redacted], [redacted].
On July 1, 2016, a Disconnection Notice for $56.28 was sent to the mailing address of [redacted], [redacted] due by July 11, 2016. At that time, a $20.00 disconnect notice fee was assessed to Ms. [redacted] account. This notice also includes the following disclosures:
Green Mountain Energy may assess the following fees and charges:
• A late payment penalty as described in your contract (will not apply to customers who are LITE-UP qualified)
• $20 for each disconnection notice we send to you
• $25 each time we process a transaction requesting the TDSP disconnect service (this fee may be assessed anytime we submit a disconnection order, even if the order is cancelled before the disconnection occurs because you have addressed the reason for the disconnection)
• $15 each time we process a transaction requesting the TDSP reconnect service
• $25 for payment returned for insufficient funds
• An early cancellation fee, if applicable as described in your contract
Ms. [redacted] contacted GMEC on July 5, 2016 and July 6, 2016, to inquire about the notice she received regarding the disconnection of her electric service. Ms. [redacted] also advised the GMEC representative that she did not receive a copy of the July 1, 2016 Disconnection Notice by mail in a timely matter. At that time, the GMEC representative advised Ms. [redacted] that a Disconnection Notice was mailed on July 1, 2016, with a due date of July 11, 2016, to the mailing address on file. Additionally, as a courtesy the GMEC representative waived the $20.00 disconnect notice fee.
Resolution
GMEC apologizes for any inconvenience or confusion these proceedings may have caused Ms. [redacted]. In accordance with Ms. [redacted] Terms of Service, a Disconnection Notice was mailed on July 1, 2016 to the mailing address of record and returned mail was not received for the account.

A GMEC representative attempted to contact Ms. [redacted] regarding her concern; however, the attempts were unsuccessful. Voicemail messages providing the GMEC representative’s contact information were left for further discussion of Ms. [redacted] account if needed.
[redacted] Customer Support
713-488-8614

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted]At Green Mountain Energy Company, we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:IssueMr....

[redacted] complaint against Green Mountain Energy Company (GMEC) concerns a dispute of a $147.85 “Account Initiation” charge on his GMEC invoice for the electric service at [redacted]  Mr. [redacted] states he was not advised of the charge and is requesting a refund.HistoryOn September 8, 2015, Mr. [redacted] contacted GMEC to cancel his electric service at 1146 Faulkner Lane effective September 9, 2015 and to activate his new electric service at [redacted] effective September 9, 2015. During the enrollment call, Mr. [redacted] advised that the new electric service at [redacted] was not a new construction, rewiring or mobile home and confirmed that a meter was accessible at the location.  On September 9, 2015, GMEC received notification from Oncor Electric Delivery Company (ONCOR) that a premise permit was required in order to activate the electric service. Mr. [redacted] was contacted on September 10, 2015 and advised that a premise permit was required in order to activate the electric service.Mr. [redacted] electric service request at [redacted] was completed effective September 29, 2015.On October 23, 2015, an invoice for $161.02 was sent for the billing period of September 29, 2015 through October 21, 2015. This invoice included an Account Initiation charge of $147.85. On October 28, 2015, Mr. [redacted] contacted GMEC to dispute the Account Initiation charge on the October 23, 2015 invoice.  At that time, a request was submitted to review the account.  Mr. [redacted] was advised to allow one to two billing cycles for resolution. On October 29, 2015, an ONCOR representative confirmed that there was not an existing meter at [redacted] and a new meter installation was required to complete the enrollment request.  At that time, the GMEC representative determined that the Account Initiation charge of $147.85 was valid. The GMEC representative attempted to contact Mr. [redacted] to provide an update, but was unsuccessful.On November 10, 2015, Mr. [redacted] contacted GMEC for a status of his account. The GMEC representative advised Mr. [redacted] that the Account Initiation charge of $147.85 was valid. Mr. [redacted] requested to review the September 8, 2015 enrollment call. At that time, the GMEC representative allowed Mr. [redacted] to review the September 8, 2015 enrollment call. ResolutionGMEC regrets any inconvenience or confusion Mr. [redacted] may have experienced. A review of Mr. [redacted] account determined that during the September 8, 2015 enrollment call, Mr. [redacted] advised that [redacted] was not a new construction, rewiring or mobile home and confirmed that a meter was accessible at the location.  As a result, the GMEC representative provided the proper charges associated with an existing self-contained and or transformer meter. As previously stated, ONCOR confirmed that there was not an existing meter at [redacted] and a new meter installation was required to complete the enrollment request. As a result, Mr. [redacted] received the Account Initiation charge of $147.85. At this time, no adjustments or credits are warranted. GMEC apologizes for any inconvenience these proceedings may have caused and we appreciate your continued service.For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.  [redacted]Customer Support[redacted]

Green Mountain Energy’s Response to Revdex.com Case #[redacted] RebuttalGreen Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Ms. [redacted] and we understand Mr. [redacted]’s concerns regarding the price plan for the electric service at 922 Blue Sky Drive.On November 13, 2015, Mr. [redacted] contacted GMEC and requested to connect temporary service for a property that he would be selling; therefore, the electric service at 922 Blue Sky Drive was placed on a GMEC’s business plan.  An accordance with GMEC’s business rules enrollments for temporary service on residential meters for make ready to rent, lease, clean or sale are placed on a business rate.Additionally, Mr. [redacted] agreed to enroll on the GMEC’s Small Temp Service plan.  This plan offers an energy charge of $0.125 cents per kWh.  The term of this plan is month to month and has no Early Cancellation Fee.  During the enrollment Mr. [redacted] was provided with the components of the Small Temp Service plan.  Additionally, the GMEC sales representative provided Mr. [redacted] with a signed copy of his terms of service agreement.For any additional questions about this concern, please contact me at [redacted].  I am available Monday through Friday from 8:00 a.m. to 5:00 p.m.

Good Afternoon,Please see GMEC's attached response to Revdex.com Case #[redacted].Thanks,[redacted]

At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see attached for a summary of our findings. For any additional questions about this concern,...

please contact me at the number below. I’m available Monday through Friday from 8:00 a.m. to 5:00 p.m.  [redacted]Customer Support[redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted]At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our...

findings:  IssueMrs. [redacted]'s dispute with GMEC is regarding a door-to-door switch enrollment request for her service address 3320 Palm Desert Lane processed on April 10, 2015. Additionally, Ms. [redacted] is requesting the consumption from April 10, 2015 through April 17, 2015 be credited to her account. HistoryOn April 8, 2015, a GMEC door-to-door representative contacted Mrs. [redacted] and she agreed to switch her electric service account at 3320 Palm Desert Lane to GMEC effective the next meter read date. Mrs. [redacted] was provided with a copy of her Terms of Service Agreement, a copy of "Your Rights as a Customer" documents and an Electricity Facts Label (EFL) by the door-to-door representative. On April 10, 2015, Mrs. [redacted]'s switch request to GMEC completed. On April 17, 2015, an invoice for $8.56 was sent to Mrs. [redacted] for electric service from April 10, 2015 through April 14, 2015 due May 4, 2015. Later that day, GMEC received a switch request from another retail electric provider, terminating Mrs. [redacted]'s electric service account with GMEC. On April 21, 2015, a final invoice for $14.85 was sent to Mrs. [redacted], which included a current balance of $6.29 for billing period of April 14, 2015 through April 17, 2015 and a previous balance of $8.56 due May 7, 2015. On April 29, 2015, Mrs. [redacted] contacted GMEC disputing the final invoice. Mrs. [redacted] states she did not know she was being switched from her current electricity service provider to GMEC. She stated, the door-to-door representatives provided misleading information regarding service in her area and convinced her to switch to GMEC. Additionally, she is requesting the final invoiced charges of $14.85 to be removed due to this misleading information. An investigation was submitted requesting a review of Mrs. [redacted]'s  switch enrollment agreement processed on April 8, 2015. On April 30, 2015, a review of Mrs. [redacted]'s switch enrollment call determined the switch enrollment was valid in which Mrs. [redacted] agreed to switch her electric service to GMEC.  On June 3, 2015, Mrs. [redacted] authorized her grandson Collin Aune to speak on her behalf, Collin disputed the $14.85 final billed charges stating these charges should be removed due to misleading information provided during the switch enrollment call. ResolutionGMEC regrets any inconvenience these proceedings may have caused Mrs. [redacted], as a courtesy, GMEC has credited Mrs. [redacted]'s account a total balance of $14.85 for the consumption from April 10, 2015 through April 17, 2015. Mrs. [redacted] was contacted and informed of the above credits. Account StatusMrs. [redacted]'s GMEC account is closed and currently has a zero balance.  For any additional questions about this concern, please contact me at the number below.  I’m available Monday through Friday from 8 a.m. to 5 p.m.   [redacted]Customer Support###-###-####

Please see GMEC's response to Revdex.com Case # [redacted].For additioanl questions or concerns regarding this matter, please contact me at [redacted].Thanks,[redacted]

Complaint: [redacted]
I am rejecting this response because: the response does not accept any responsibility for the error made by the company.  It just states that they submitted it to collections.  It does not state that any adjustments will be made.  It is ridiculous.  It is not surprising, though, as it has been years.  It is the same old thing. It is not ethical to bill a person for electricity they did not use.  It is not ethical business practices to bill someone for your error.  They have made no further attempts to contact me and are recalcitrant.   BBC, thank you for attempting to mediate between me and this duplicitous company.  I believe it has failed.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me for the moment.
I do agree that Green Mountain's customer service staff needs further education regarding dealing with customers and providing accurate information.  This whole thing could have been avoided if I had simply been told the truth from the beginning, and not had the issue compounded by additional lies told by one representative in particular.  I continue to reserve judgment on how well Green Mountain is doing as a responsible, and responsive, energy provider.  We are keep all out options open in terms of energy providers.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I was called and he phone rang twice Nd she hung up. I called her back immediately and she did not answer. I left my phone number and asked for a call back. I was never contacted again. This was a couple of days ago. They are not making a converted effort to resolve this. I call this lady back within two minutes of her call and left a message on her answering machine. She has not called me back. Additionally, it is noted that the service was not cancelled as per my request. I was told I could extend the cancelation for a couple of days with no problem. They did not cut off the service. Additionally, I did contact the collection agency in 2010 or 2011. I received mail from them and that is how I first came aware of this situation and I also called green mountain. I called also my apartment community and had information from them. Green mountain has a message from me from days ago and no one ever called me back and I have been waiting. I do not accept any billing or fees past the requested date of service cancellation.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I sent over exactly what was asked for and after they asked for more, I contacted Revdex.com contact number and my bank and was advised by both NOT to send them copies of my entire bank statements, which is what was asked for. I explained that I did not feel comfortable with giving them personal information and was advised against it multiple times but the lady said they wouldn't do anything without me sending my whole statement. I was also advised not to speak with them further about the matter. Besides it being excuse after excuse from the company, they're requesting personal bank information and they severely lack people skills. It has seemed like a scam from the start with their running around a making up fake dates and contracts. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:  Thank you for finally responding, This truly amazes me, sense I have not heard from [redacted], the person from your company who was to be handling this issue in almost a month; nor have you responded to my Revdex.com response that I gave almost 4 weeks ago. You are now responding because I have taken my lawyers advice and changed electric companies. I have told your management staff continuously that I have small children, I cannot come home without electricity. I have been living in fear sense this situation has taken place and you have refused to handle this professionally. Once again I was told by your management staff that making a payment to the account would forfeit my chances of receiving my missing credit; therefore my account has been adding up month over month, while waiting on a credit of $312.87. It is astonishing that you would rather risk losing a customer of over 2 years, than admit that there was a mistake made on your end. HOW DARE YOU respond, stating that I have not given the information that you have asked for. I have been jumping through hoops providing you with information since December. I have driven over an hour to go to the corporate office of the bank, just to be given the same information by the banks’ Director. Your company is full of malarkey and lies, you will continue to lose customers by the way you treat them. However; I am prepared to go to court if necessary. My lawyers have spoken with the bank and retrieved statements from the bank managers that your company mangers spoke with; in verifying that the payment went through. I also have 16 fax receipts showing proof that I sent this information over and over throughout the months (which cost $2 a page), along with the email communication between me and you’re so called corporate office; including [redacted]. I am sure that you should have the recorded calls of me and [redacted] (please check the date of the last time we spoke; along with the date of my last Revdex.com post, you will see that it was quite some time ago. Which proves the only reason why you are responding today is because I left the company. Not because you were ever going to resolve my issue). Explain to me why you are just now responding after I felt force to leave the company? I think it is in your best interest and mine to drop this situation, since you have been refusing to handle it in a professional and timely manner. You have continuously come up with excuses and reasons no too credit the account. As an angry, agitated, furious, aggravated customer, we both need to drop this issue; as I am tired of going back and forth with you. You have wasted enough of my time and energy, so I request that you take your last bill, clear the balance and allow me to move on. I am no longer your customer and I want nothing to do with you; however I will not allow you to try to ruin my credit by placing a balance on it; that you allowed to accrue do to your untactful way of handling matters and unknowledgeable employees. As I stated before, at this point you need to clear the balance and we can both be rid of each other.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thanks [redacted], pls close my case. Really appreciate for all the support.
Regards,
[redacted]

Green Mountain Energy’s Response
to Revdex.com Case #[redacted]At Green Mountain Energy Company
(GMEC), we take complaints very seriously.  We always appreciate hearing
from our customers and want to ensure their concerns are addressed. 
Please see below for a summary of our findings:...

IssueMs.
[redacted] is disputing the invoiced charges for the service address of [redacted]HistoryOn September 3, 2014, an online
request was received from Ms. [redacted] requesting to cancel her electric service
from 602 Redwood Drive on November 5, 2015 and to activate her new electric
service at [redacted] on September 8, 2014 and her request was processed.  On October 2, 2014, an invoice
was sent for the service address of [redacted] for the billing period of
September 8, 2014 through September 30, 2014 with Current Charges of $61.51.On October 17, 2014, Ms. [redacted]
called GMEC and requested to cancel electric service at [redacted]
effective October 17, 2014 and her request was processed.On October 31, 2014, an invoice
was sent for the service address of [redacted] for the billing period of
September 30, 2014 through October 29, 2014 with Current Charges of $2.25.On December 2, 2014, an invoice
was sent for the service address of [redacted] for the billing period of
October 29, 2014 through November 26, 2014 with Current Charges of $2.36.On December 31, 2014, an invoice
was sent for the service address of [redacted] for the billing period of
November 26, 2014 through December 29, 2014 with Current Charges of $2.25.On February 2, 2015, an invoice
was sent for the service address of [redacted] for the billing period of
December 29, 2014 through January29, 2015 with Current Charges of $2.25.On February 18, 2015, a final invoice was sent for the service address of
[redacted] for the billing period of January29, 2015 through February
16, 2015 with Current Charges of $1.35.On February 16, 2015, Ms. [redacted]
called GMEC to report that the electric service at [redacted] was
active.  A GMEC representative advised Ms. [redacted] that the request to cancel
her electric service at [redacted] did not complete.  At that time,
a request was submitted to cancel electric service effective February 16,
2015.  Additionally, a request was processed to dispute any charges
assessed to Ms. [redacted]’s account at [redacted] for the billing period of October 17, 2014 through February 16,
2015.On March 26, 2015, GMEC credited
Ms. [redacted]’s account $5.51 for the disputed billing period of October 18, 2014
through February 16, 2015.ResolutionGMEC apologizes for
any inconvenience or confusion these proceedings may have caused Ms.
[redacted].  GMEC’s records reflect that a request was submitted to disconnect
electric service effective February
16, 2015 and was processed.  After further
review it was determined that a credit of $10.46 was owed to Ms. [redacted]’s account
for the billing period of October 18, 2014 through February 16, 2015; however, there
was a partial credit of $5.51 applied to Ms. [redacted]’s account.  GMEC has
applied the remaining credit of $4.95 totaling $10.46 for the disputed billing
period of October 18, 2014 through February 16, 2015A GMEC representative attempted
to contact Ms. [redacted] regarding her billing
concern however, the attempts were unsuccessful.  Messages providing the
GMEC representative contact information were left for further discussion of Ms.
[redacted]’s account if needed.For any additional questions
about this concern, please contact me at the number below. I’m available Monday
through Friday from 8 a.m. to 5 p.m.  [redacted]Customer Support [redacted]