Bc Products Co Llc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
-GME has failed to provide proof of error on my part on inputting the incorrect information online when Payment was process on April 3rd--They currently hide behind the excuse that they do not have access to that information.-GME has failed to provide any proof of legitimate contact on behalf of GME to either myself or my wife that the payment was rejected by the bank--GME hides behind their passive aggressive attempt made on Friday- 4/10 in which they mailed a 1st class postage letter indicating the bank rejection. -GME has confirmed through a phone call to myself this week that no email was sent to our residence nor any phone call was made to us to alert us of said bank rejection--GME has confirmed that the letter was mailed on Friday 4/10 and per the rep on the phone "I have no idea how long a 1st class postage letter takes to be delivered".--GME above states that once the letter was mailed, because we did not contact them by the 10th with payment the disconnect went through..... GME- please help me understand how a customer responds with payment info the same day you placed a 1st class postage letter in the mail? -GME's explaination above does not provide anything new. I have already aknowledged that I was initially late. As I travel for work and having recently switched to what we thought was going to be a great new provider, it took me longer than it should to setup the Autopay system. My complaint is specifically involving having made the payment to an accurate bank account number and GME having botched the payment through what I think is a computer system error and then not notifying us by a legitimate means PRIOR to the power being physically cut off. The above GME statement is missing a couple of key documents. For GME's convenience I have attached copies. One of which is a confirmation of payment email. Note, that the email letter confirming payment was the last contact ever made by GME before our power went out AND the online portal showed a $0.00 Payment Due EVEN ON THE DAY THE POWER WENT OUT!!!!  Further more, the numbers on the bank routing line are accurate and the last 3 available on the Account number are accurate. If needed, I can provide a voided check as proof. The missing numbers on the Account number line are the ones that GME is failing to provide as proof of what really happened. As this months payment is due on May 18th, we will be sending full Payment via credit card on time to avoid anymore potential errors by GME. As such, we do not consider the matter resolved and we are not pulling our complaint. Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Green Mountain Energy understands all the nuances of their very complicated price offerings.  They have many different plans to buy energy; a dozen for consumers on their website alone. The consumer is at a disadvantage.  They know this.  I believe they do this intentionally.    I have a residential house in a residential neighborhood with a residential meter.  They put me on something called "the small temp plan", which is not even offered on their website.  On their website is a temp plan for residential customers which is 8.6 cents per Kwh.  For them to claim, that I had to choose the expensive temp plan because I wanted the freedom to cancel quickly is disingenuous.  I could have had the same benefit of easy cancellation at 4 cents per Kwh less and with less taxes.Why did they do this?  I suspect because I accidentally called the commercial number versus the residential number and that the person who answered the phone gets paid on commission.  GMEC has likely given him an incentive to get the sale and a disincentive to advise the customer that they should be talking to the residential services department.  Is GMEC in the right legally?  Maybe.  After all I signed the contract.  Or maybe they are not.  Is it legal under Texas law to charge someone a commercial rate when they have a residential meter?  Are they in the right ethically?  Of course not.  They did not provide me with the best service for my needs because they were looking out for themselves.  The electricity they provided was the EXACT SAME electricity I would have received if I had been tagged a residential customer.  I received no additional benefit for this added fee.  As stated I could have been on the exact same month to month program at a lesser cost.  So I received no benefit in terms of the ability to cancel quickly.  This is reminiscent of the old days of buying a car from a sleezy used car salesman.  The consumer pays whatever they can get out of him, regardless to value.  The funny thing about this is we have been sitting here going back and forth arguing about $300.  They have easily spent that in salaries dealing with this problem. Had they settled this initially they would have spent $300, but would have had a happy customer.  Now for the savings of $300 they have spent many hours in resolution and they have a very unhappy customer.  That only is bad business.  Sincerely,[redacted] 
Regards,
[redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our...

findings:  IssueMs. [redacted] is disputing the timeframe to enroll in GMEC’s Pick Your Due Date billing program for the electric service accounts at [redacted] and [redacted]. Additionally, Ms. [redacted] is requesting an extension for the electric service account at [redacted]. HistoryGMEC received multiple contacts from Ms. [redacted] on August 10, 2015, requesting payment arrangements and to elect new billing due dates for the electric service accounts at [redacted] and 697 Edgedale Drive.  GMEC representatives advised Ms. [redacted] that the accounts are not eligible for an extension due to the length of history and submitted requests to change the billing due dates.  Ms. [redacted] was advised to allow one to two billing cycles for completion of the requests. On August 11, 2015, a GMEC representative changed the billing invoice due dates for both [redacted] and [redacted] effective on the next billing cycle. On August 12, 2015, Ms. [redacted] contacted GMEC requesting to speak with a supervisor regarding an extension and her call was connected. The GMEC supervisor granted an extension until September 1, 2015, for the electric service account at [redacted], but advised that the electric service account at [redacted] is not eligible for an extension due to the length of history. ResolutionGMEC regrets any inconvenience these proceedings may have caused Ms. [redacted].  A review of Ms. [redacted]’s account determined that the account has been enrolled in GMEC’s Pick Your Due Date program as of August 12, 2015 and will be effective as of the next billing cycle. As a courtesy, an extension was granted for the electric service account at [redacted] until September 1, 2015. For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.   [redacted]Customer Support[redacted]

Green Mountain Energy’s Response to Revdex.com Case # [redacted]
At Green Mountain Energy Company (GMEC), we take complaints very seriously. We always appreciate hearing from our customers and want to ensure their concerns are addressed. Please see below for a summary of our findings:
Issue
Mr....

[redacted] complaint against Green Mountain Energy Company (GMEC) concerns the assessment of late fees for the electric service account at [redacted].
History
On May 24, 2016, Mr. [redacted] contacted GMEC and requested to cancel the electric service at [redacted] effective May 28, 2016. Additionally, Mr. [redacted] requested to enroll electric at address [redacted] effective May 26, 2016.
On May 25, 2016, an invoice for $111.55 was sent for the billing period of April 22, 2016 through May 23, 2016 due by June 10, 2016, for the electric service at [redacted].
On June 2, 2016, a final invoice for $143.06 was sent for the final billing period of May 23, 2016 through May 28, 2016 with Current Charges of $31.51 and a Previous Amount Due of $111.55 due by June 20, 2016, for the electric service at [redacted].
On June 13, 2016, a Late Fee of $5.58 was assessed to Mr. [redacted] account being that GMEC had not received payment for the On May 25, 2016 invoice.
On September 15, 2016, Mr. [redacted] contacted GMEC requesting a Credit Reference Letter and his request was processed.
On September 16, 2016, Mr. [redacted] contacted GMEC disputing the payment history outlined in the Credit Reference Letter. At that time, A GMEC representative provided an explanation of the late payments. Additionally, as a courtesy the Late Fee of $5.58 was credited towards Mr. [redacted] account.

Resolution
A review of the account determined that [redacted] account has been invoiced correctly based upon the terms and conditions disclosed on his EFL, as a courtesy the $5.58 Late Fee
has been credited.
A GMEC representative attempted to contact Mr. [redacted] regarding his concern; however, the attempts were unsuccessful. Voice messages providing the GMEC representative’s contact information were left for further discussion of Mr. [redacted] account if needed.
For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.
[redacted] Customer Support
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: you mentioned Ms. [redacted] account, my account for [redacted] Houston TX 77058 is the account on the requested account that I called to have services discontinuedo on August of 2014. So you have accounts wrong. I was not living at the 900 Henderson address past August 10th, 2014. I am requesting for the appropriate bill. I will not pay for electric services at a residents I was not living in. I was never given an accurate last bill. I want the accurate Bill and it removed from my credit immediately.  
Regards,
[redacted]

GMEC Response to Revdex.com Case #[redacted].Thanks,[redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our findings:...

  Issue Ms. [redacted]’s complaint against GMEC concerns not being able to pay multiple electric service accounts under one profile via GMEC’s online account management (OAM) for the service addresses at [redacted] and [redacted].  Additionally, Ms. [redacted] is requesting an investigation of frequent power outages and the delivery status of a Nest thermostat.    History On May 31, 2016, Ms. [redacted] contacted GMEC and requested to enroll an additional electric service at [redacted].  Ms. [redacted] agreed to enroll in the GMEC Pollution Free 24 Month Elect plan.  This plan comes with one Nest Learning Thermostat.    Multiple contacts were received on June 24, 2016, from Ms. [redacted] stating that she was not able to combine the electric service at [redacted] and [redacted] via GMEC’s OAM to be place on automatic bill pay.  A GMEC representative advised Ms. [redacted] that the service addresses at [redacted] Road and [redacted] were not enrolled jointly; therefore, GMEC system was not able to associate both accounts via GMEC’s OAM to be place on automatic bill pay.  At that time, a request was sent to have both addresses placed on Joint billing.   Resolution GMEC apologizes for any inconvenience or confusion Ms. [redacted] may have experienced during the establishment of her electric service account with GMEC.   On July 5, 2016, a GMEC representative contacted Ms. [redacted] and advised that the service at [redacted] and [redacted] Road were placed on joint billing.    Ms. [redacted] was advised that power outages should be reported directly to CenterPoint Energy (CNP).  Additionally, a review of Mr. [redacted]’s account determined that the Nest thermostat had not been sent.  A request was submitted to investigate the delay of Mr. [redacted] receiving the Nest thermostat.   The issue remains pending at this time. Ms. [redacted] will be contacted after a response is received.   [redacted] Customer Support [redacted]

Green Mountain Energy received Mrs. [redacted] complaint on March 14, 2017.  The following outlines our resolution.   Prior to receiving this complaint, Green Mountain Energy did not speak with Mrs. [redacted].  Upon receiving this complaint, Green Mountain Energy spoke with...

Mrs. [redacted] on March 20, 2017.  We discussed Mrs. [redacted] complaint, and apologized for any possible dissatisfaction.  While we cannot be sure what happened during the enrollment, Green Mountain Energy has a strict code of conduct policy for all representatives and will provide additional training as needed.  We consider this matter closed.   Please let us know if you need any additional information regarding this case.   [redacted]   Tell us why here...

Complaint: [redacted]
I am rejecting this response because: the refund amount is incorrect.  1. The deposit amount was $279.00, however the reading of the final bill is incomplete and incorrect.  I was on GME Renewable Rewards Program which provides a credit for the amount of electric sent back to the utility company, see October bill enclosed for proof.  The November bill fails to provide the credit for energy returned to the grid from 10/22 - 11/16 as part of the program agreement yet I was still billed at the renewable rewards price point for power used.  Thus Green Mountain has failed to return my deposit and represents fraud and dishonest business practice as this is part of the electric agreement.2, On November 14, 2015, GMEC received notification that the electric service at [redacted] was switching to another retail electric provider (REP) effective November 16, 2015.  I contacted GME on 11/20, 11/29,  12/10 to attempt to have GMEC provide a final bill and refund, each time speaking to a supervisor and assured this would be resolved.  Why must a customer contact the Revdex.com to receive resolution?3. Ms. [redacted] specifies "Multiple attempts to contact Mr. [redacted] have been unsuccessful; however, voice mail messages were left", this is incorrect.  1 attempt was made on Dec 11 (Friday) at 4:20 PM.  A return was made and a message left, with no return call, call records can be provided.
Regards,
[redacted]

Revdex.com:
When I asked the Green Mountain representatives for information on the company's rate plans, they did request my information, and I provided it. I was told that they needed to verify that they could even run service to my address. They also told me they would send me the information I requested. As I stated in my previous letter, no rate plans were discussed with me. No terms of service were discussed with me. I was never informed that by providing them with my information, I was "agreeing" to authorize them to switch my service. I ask you, why would I request information on rate plans and terms of service and then authorize the reps to switch me to Green Mountain without having received the information (verbally or in writing), that I requested in the first place that would have enabled me to choose a plan? If this is Green Mountain's method of obtaining"authorization" from potential customers, then the practice is misleading, ambiguous, and spurious at best. Further, I did receive a call from [redacted] at Green Mountain on August 11th. As I was traveling for business, I was unable to return the call until this week. I did, in fact, return her call on Wednesday, August 16th, at 2:09 p.m. As of this afternoon, I have not received a return phone call. Finally, when I contacted TXU upon learning my TXU account had been closed in spite of my request that the unauthorized change be cancelled immediately (before I even left the store where the rep signed me up, mind you), they researched the issue and informed me that TXU had never received any notice of cancellation of Green Mountain's services to my address, nor any request by Green Mountain to do so as I was told would happen by multiple Green Mountain representatives. This is the reason that TXU had to open a ticket to cancel and restore service on my behalf. That being said, the response made in reference to complaint ID [redacted] has verified the unauthorized account has been closed with a zero balance. This is the ulimate resolution I was seeking. As such, I am satisfied with the outcome.Regards,[redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our...

findings: IssueMr. [redacted] is stating he was not provided a disconnection notice prior to disconnection. Additionally, Mr. [redacted] is disputing his payment of $98.41 not being attempted with his bank.HistoryOn February 27, 2015, a $43.37 invoice was sent to [redacted] for the billing period of February 16, 2015 through February 25, 2015 due March 16, 2015. On March 23, 2015, a disconnection notice for the $43.37 was sent to [redacted] due April 2, 2015. On April 1, 2015, an invoice of $98.41 was sent for the billing period of February 25, 2015 through March 30, 2015, with a balance forward of $43.37 and  current charges of $52.87 due March 17, 2015. On April 3, 2015, a payment request of $98.41 was processed online via a onetime back draft. Additionally, a request to place the account on the automatic bank draft payment option was selected. On April 9, 2015, the payment of $98.41 was returned which resulted in a $25.00 returned payment charge. Due to the returned payment, the automatic bank draft payment option was removed from Mr. [redacted]'s account. On April 10, 2015, correspondence was sent to [redacted] advising Mr. [redacted] his payment of $98.41 was returned. GMEC requested Mr. [redacted] remit payment immediately to avoid possible disconnection of service. Full payment was not received for the disconnection notice amount; therefore, a disconnect request was sent to [redacted] which completed April 13, 2015. On April 13, 2015, Mr. [redacted] contacted GMEC disputing the disconnection of service. The GMEC representative explained to Mr. [redacted] that the attempted payment of $98.41 was unsuccessful and was returned on April 9, 2015. Mr. [redacted] was informed correspondence of the returned payment was sent on April 10, 2015 requesting immediate resubmission of the payment be made to avoid disconnection of service.  Mr. [redacted] processed a onetime bank draft payment of $98.41 with the GMEC representative. A reconnection request was submitted and Mr. [redacted]'s electric service was turned on later that day.  Mr. [redacted] contacted GMEC later that day disputing the returned payment stating his financial institution did not have a record of the attempted $98.41 payment and requested proof of information entered. The GMEC representative informed Mr. [redacted] the payment was processed via his online account management (OAM), which requires that the account owner log into their online account using a user name and password as established by the account owner, therefore any financial information submitted would be processed exactly as the account owner submits and therefore GMEC does not have accessibility or visibility to the financial information being entered.ResolutionGMEC regrets any inconvenience or confusion these proceedings may have caused Mr. [redacted]. A review of Mr. [redacted]'s account confirmed a disconnection notice was mailed on March 23, 2015, in addition to a letter sent on April 10, 2015 advising Mr. [redacted] the $98.41 payment was returned and therefore immediate payment should be made to avoid disconnection. The $5.95 service processing fee has been removed as a courtesy.Account StatusMr. [redacted]'s account is active and currently has a $175.14 balance.

Complaint: [redacted]
I am rejecting this response because:No the address that was incorrect was [redacted] and GREEN MOUNTAIN energy had charges on my account for that address that I NEVER lived at. Unacceptable
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was incorrectly informed about how the refund would be processed alright  but that was in 2014 when I signed up for their services. Many of their supervisors and representatives gave me the run around and said that I was wrong about what I was told until I had to spend about 30 mins listening to the initial telephone conversation. Upon listening to the telephone recording I was assured that I would receive a refund check in the mail. That was in August 2015. Their company never initiated the refund process upon the completion of the 12 months until I initiated contact again. As of today, November 1st, I still haven't received the check they claimed was mailed on October 19th so something must be wrong. I contacted their rep on October 30, informing them of this and inquiring about tracking info for the check. I have requested that another check be sent to my business address where mail can be signed for so the company can send certified mail that has tracking information. 
Regards,
[redacted]

Green Mountain Energy’s Response to Revdex.com Case #[redacted] Rebuttal
Green Mountain Energy Company (GMEC) regrets any inconvenience these proceedings may have caused Mr. [redacted] and we understand Mr. [redacted]’s concerns regarding the completion of service initiating at [redacted]. While we understand [redacted]’s concerns regarding the initiation of electric service. GMEC’s records does not reflect a request to initiate service at [redacted].
A GMEC representative contacted Mr. [redacted] and he agreed to initiate electric service at [redacted], via the customer service center effective January 30, 2016.
For any additional questions about this concern, please contact me at 713-488-8614. I am available Monday through Friday from 8:00 a.m. to 5:00 p.m.

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted] At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our...

findings:   Issue[redacted] disputes the invoiced energy charge for the electric service at [redacted].  HistoryOn April 24, 2012, [redacted] agreed to enroll in the GMEC Pollution Free Conserve 6 plan.  This plan offers an energy charge of $0.083279 cents per kWh, a $5.95 base charge and Oncor Advanced Metering Charges of $2.19 per month. The term of this plan is 6 months and it has a $150.00 early cancellation fee.  [redacted] was sent a copy of his Terms of Service Agreement, a copy of Your Rights as a Customer Document and an Electricity Facts Label (EFL) on April 26, 2012. On September 11, 2012, [redacted] was sent a contract expiration notice advising that his current price plan was expiring and that if another plan was not selected, his account would transition to the GMEC Pollution Free Month-to Month price plan.  Additionally, this notice provided [redacted] with information regarding the GMEC Pollution Free Month-to-Month plan.GMEC records reflect subsequent invoices sent reflect the Pollution Free Month-to Month price plan. GMEC received emails from [redacted] on May 18, 2015 and May 19, 2015 inquiring about his rate and requesting an explanation of GMEC price plans. On May 18, 2015 and May 19, 2015, a GMEC representative contacted [redacted] via email and provided an explanation of his rate and GMEC price plan options. ResolutionGMEC regrets any inconvenience or confusion these proceedings may have caused [redacted].  After a thorough review of account, it has been determined that [redacted] has been invoiced correctly in accordance with his EFL and meter readings received from Uncork Electric Delivery. GMEC offers a variety of price plans through multiple channels which may reflect different pricing points and or incentives, and are subject to change.  Price fluctuations are dependent on the type of month-to-month or fixed rate price plan enrolled under; however, specific pricing details for each price plan are available through their electricity facts label (EFL) and Terms of Service provided at the time of enrollment.   GMEC offers several variable and fixed rate plans.  A customer can choose a fixed-rate plan with a minimum term contract that would not change from month to month.  Such plans can have lower rates because GMEC is able to forecast how much electricity is needed for their long-term customers allowing them to negotiate a better price for electricity in the market.  With variable rate plans, GMEC must purchase electricity quickly based on current market prices.  Depending on current market conditions, these prices may be higher or lower than the negotiated price for fixed-rate plans.   For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.   [redacted] Customer Support[redacted]

Green Mountain Energy Company’s Response to Revdex.com Case # [redacted]At Green Mountain Energy Company (GMEC), we take complaints very seriously.  We always appreciate hearing from our customers and want to ensure their concerns are addressed.  Please see below for a summary of our...

findings:IssueMs. [redacted]’s complaint against GMEC concerns the inability to receive electronic notification of disconnection for nonpayment and returned payments. Ms. [redacted] states that GMEC would not allow her to make payments for her account via her online account management and removed the account from paperless billing. Additionally, Ms. [redacted] is requesting to cancel her electric service without a cancellation fee. Ms. [redacted] is requesting further assistance with this matter.HistoryOn May 29, 2014, Ms. [redacted] agreed to enroll the electric service at [redacted] effective May 29, 2014. Ms. [redacted] enrolled on the GMEC Pollution Free Efficient plan with a NEST thermostat promotional incentive.  The term of this plan is 24 months and it has a $295.00 early cancellation fee. An email was sent to [redacted], which included links to the terms of service agreement, a copy of "Your Rights as a Customer" document and an electricity facts label (EFL) on May 29, 2014.On July 17, 2014, Ms. [redacted]’s account was enrolled in GMEC’s e-bill option and notifications of subsequent invoices were sent electronically to [redacted].On July 18, 2014, Ms. [redacted]’s account was enrolled in GMEC’s Automatic Credit Card payment option.On August 13, 2014, GMEC received notification that Ms. [redacted]’s August 13, 2014 payment of $265.47 was not honored by her financial institution. At that time, Ms. [redacted]’s account was removed from GMEC’s Automatic Credit Card option.On August 20, 2014, a one-time bank draft payment for $265.47 posted to Ms. [redacted]’s account via online account management (OAM). At that time, Ms. [redacted]’s account was enrolled in GMEC’s Automatic Bank Draft payment option.On December 12, 2014, GMEC received notification that Ms. [redacted]’s December 8, 2014; payment of $155.54 was not honored by her financial institution.  At that time, Ms. [redacted]’s account was removed from the Automatic Bank Draft payment option.  Correspondence advising Ms. [redacted] of the returned payment was sent on December 15, 2014.On December 15, 2014, correspondence was sent to advise that the account was placed on a “No Checks or Credit Card Allowed” status. The correspondence included the following message “For the next six months, beginning today, all payments must be made by a method other than a check or credit card”On June 15, 2015, the “No Checks or Credit Card Allowed” status was removed from Ms. [redacted]’s account.On June 24, 2015, an invoice for $181.27 was emailed to Ms. [redacted] at [redacted].On July 9, 2015, a card payment for $181.27 was processed via GMEC’s Online Account Management (OAM).On July 24, 2015, an invoice for $232.99 was emailed to Ms. [redacted] at [redacted].On August 5, 2015, a payment of $232.99 was posted to Ms. [redacted]’s account.On August 24, 2015, an invoice for $231.17 was emailed to Ms. [redacted] at [redacted].On September 10, 2015, a payment of $231.17 was posted Ms. [redacted]’s account.On September 23, 2015, an invoice for $192.81 was emailed to Ms. [redacted] at [redacted].On October 15, 2015, a Disconnection Notice for $192.81 due by October 26, 2015, was mailed to [redacted]Payment was not received by the October 15, 2015, Disconnection Notice due date; therefore, on October 27, 2015, a disconnect request was sent to Oncor Electric Delivery Company (ONCOR).On October 28, 2015, Mr. [redacted] on behalf of Ms. [redacted] contacted GMEC to inquire as to why the electric service was disconnected and was provided with the account status. At that time, Mr. [redacted] was advised that he has the opportunity to make a payment utilizing GMEC’s Interactive Voice System (IVR) or OAM. At that time, Mr. [redacted] processed a card payment for $192.81 via OAM and the GMEC representative issued a request to reconnect the electric service.ResolutionGMEC regrets any miscommunication or confusion these proceedings may have caused Ms. [redacted]. In accordance with the terms of service; GMEC may request a disconnection of your electric service if you do not pay your deposit or bill in full by the due date on the disconnect notice. We will notify you in writing at least 10 calendar days before we disconnect electric service. Any check or electronic transfer returned by a bank for insufficient funds or unavailable funds will be treated as if we received no payment at all. We may require you to pay us by money order or in cash if either (a) you have two or more returned payments in 12 months or (b) there has been tampering with the TDSP’s meter or other equipment or evidence of theft of service or fraud.  Your contract term is stated in the EFL. At the end of your contract term, you may cancel or terminate your contract by switching to a new provider. If you cancel the contract before the end of your contract term, you agree to pay the penalty or fee for early cancellation indicated in the EFL, if any, and you must select another REP to continue to receive electric service. If you move from your existing service address during the contract term and provide a forwarding address to us, you will not be responsible for the cancellation fee stated in the EFL. As previously stated, as of July 17, 2015, Ms. [redacted]’s account was enrolled in GMEC’s e-bill option and notifications of subsequent invoices were sent electronically to [redacted]. At this time, GMEC does not send electronic notification of an electronic transfer returned by a bank for insufficient funds or unavailable funds.  For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m.  [redacted]Customer Support[redacted]

Green Mountain Energy Response to Revdex.com Case # [redacted]  For any additional questions about this concern, please contact me at the number below. I’m available Monday through Friday from 8 a.m. to 5 p.m. [redacted]...

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