Barclays Bank Delaware

Review: On 1/2/15 I filed a dispute with Barclays for problem I was having with WigSalon.2 1/2 months after I returned the initial wigs for an exchange, I received Rosa in the WRONG COLOR! - I never received Mason to this day. I had proof in numerous emails what I ordered. The dispute Dept. is ridiculous. I got numerous different answers from different people. I will attach their first letter to me, which purports to have a 45 day window from the date of the I was told 45 days from the date I opened the dispute (1/2/15) from:Ken 1/2/15Ashnee 2/3/15Then on 2/17/15 (because I marked my calendar) Cassandra told me "they had not heard back from the Merchant so the charge amount would be put back on my account permanently". It turns out merchant responded on 2/10/15????? I get the attached letter yesterday. It appears all the Dispute Dept. at Barclays did was 1) Make copies of my complaint and send to merchant 2) Make copies of merchants response and send it to me, asking me to send proof that I had Already sent with the initial dispute. With regards to the wig I have, I am not paying $9.00 to send it back to merchant, as he sent it in error and I already spent $18.00 to send the first 2 wigs back (they were not right either). PART of my claim from the beginning was for merchant to send me a mailing label to return to him. AND I never got the 2nd wig. So Barclays does not even do any research on the merchants response and paperwork. He attempted fraud! He sent a tracking number from my INITIAL order of 10/9/14 copy attached - Tracking [redacted] and he doctored it and it so it has 2 shipping dates on it - 10/7/14 on the top and 12/15/14 on the bottom, which is even different than the shipping date on the wig I did receive. The Merchant is actually trying to get paid for a wig he knows he didn't mail. Little did the Dispute Dept. know this, as they never checked the tracking #'s or looked at any of the other info. the merchant sent, BUT they put the charge back on my CCDesired Settlement: I would like the dispute charge of $146.94 "PERMANENTLY" credited back to my credit card. The merchant is a fraud and I have proof. How can ANYTHING he says now be trusted? Complaint filed here against merchant WigSalon went unanswered. Barclay's initial letter to me regarding dispute dated 1/19/15 says "Should we need to reverse this credit, we will contact you to provide an explanation". I never received an explanation. They asked for the same proof I had sent them already---Why?

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 March 31, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending 3801 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

Review: Company continually credited payments made after the due date to the prior months statement and charged me a late fee for the month the payment was made for. I talked to them on many occasions and they credited the lates fees however because of the way the credit is processed, I would get charged another late fee for the following month. In June I made sure to ask the agent if this was going to be an issue again as it had been going on since April and he assured me that if I submitted a payment at that time to post to my banking account on July 1st the issue would be resolved. On July 9th I called in to make sure my balance was at zero as it was supposed to be based on the credits they assigned and the payment I made. Once again they have charge me a late fee and somehow have determined that there is an $11.xx overdue amount even though this was supposedly just taken care of in completion during my previous call. When I was transferred to yet another "customer care" specialist I was told that she couldn't do anything. She explained that the reason was because the credits don't post until the next billing cycle and therefore that was why I was continuing to get late fees. However the previous "customer care" specialist assured me that would not happen if I agreed to a post dated bank withdrawal, which I did and they sent confirmation as to have receiving. My April due date was on the 20th for which they had already received my payment. I made my at payment of $500 on April 23rd which they chose to assign to the April statement and then charged me a late fee. This is typical of what I have been dealing with trying to work with this company. I don't recommend anyone get this card. In addition they have sent late payment notices to the credit bureau when my payments have been on time and for well over the minimum amount.Desired Settlement: I will be paying off the credit card but there is an amount due of $59.xx that I would like sent back to me in a check. I also want the credit bureau report corrected.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 21, 2015

[redacted] RE: Barclaycard Financing Visa account ending in 9836 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

Review: After years of being a faithful customer I was 1 day late on a $25 payment one time and the put my account on hold. Ok fine they have the right to do that. However after I made the payment they tell me it will be a minimum of 48 hours until my card is active again! No where in my card contract do they have the right to keep my account disabled for 48 hours. I complained to a manager and was told they get this complaint all the time and upper management will not listen to them there is nothing they can do.Desired Settlement: Barclaycard needs to realize this draconian policy is not covered under their contract and not legal. They need to re-instate counts immediately when payment is made not 48 hours later. They need to treat their long time customers with respect.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 17, 2015

RE: Barclaycard Financing Visa account ending in 6462

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.

Sincerely,

Consumer

Response:

Review: Recently applied for Apple barclaycard and was denied. After reading and given advice to call their reconsideration hotline, hopefully no for them to reconsider they tell me NO because I have no credit history. I have a sufficient score for approval, a steady job that guarantees payment. Income that exceeds what the monthly income would have been and I still get denied because I have no credit history. Guess they prefer bad history over no history and the guy still has the nerve to tell me "Google my first credit card to see if anyone approves you and maybe in the future we will consider you " wow... Beyond rude. All I was asking was to be given a chance with them so that I may purchase my mac book pro and build history at the same time. If Apple hires you as their fianance of choice it is sad because they're about to lose a loyal customerDesired Settlement: Mentioned above

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 25, 2015 [redacted] RE: Application for Barclaycard Visa with Apple Rewards account [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: My email address of [redacted] is associated with an account here in the name of [redacted], card ending in 4885. I do not know [redacted].I have called and the answering unit requests an account number which I dont have, or my social security no which I wont give. I wrote a letter asking my email be removed from this account but did not happen. I keep getting emails on this and I want it stopped.Please help me rectify this situation.Thank you for your assistance.[redacted]Desired Settlement: My email be removed from this account.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 9, 2015 [redacted] Re: Correspondence forwarded from the Revdex.com of Delaware [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: Barclay arrival + master credit card is the card I have owned for more than two years. I have considerable amount of credit line, and is my primary to go card for everyday usage. I have 5 authorized users who from time to time making the purchase, it was a fairly decent product credit card for my family to use. In return being an outstanding customer, my family and I have recently making large spending purchases, the count was never ever been late, nor past due, as matter of fact, family member and I usually pay in advance. The card was never over credit limit. Account never got into dispute or lost/stole, it is generally at a healthy usage. But all of sudden as of 9/22/2015, the business without my acknowledge made the decision to shut down, close my account and forfeiting all my rightful earned reward points along the closure. Nor even I have received a letter in mail with my correct address on file with any explanation. I have called in numerous times, and never have an explanation to me, all there was executive decision by business without literate what's the reason.Desired Settlement: Please provide proper explanation by your business executive teams ,and restore my account or at least my properly earned reward points.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 8, 2015 [redacted] Re: Barclaycard Arrival MasterCard account ending 3811 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: I have been a customer with Barclaycard since 2010. I have been a good standing customer- paid all of my bills on time, never had a late payment; that is true with all of my currently opened credit card accounts. I have utilized Barclaycards for balance transfers and purchases, unfortunately because I have multiple credit cards (15-20) I forgot that I had the account and have not used it in a year. I went online to check and see if there was a balance transfer option and I was notified that y account was closed. When I called into customer services they notified me that because of high balances on other credit cards (which are all paid for on time and over the minimum payment) they have closed my account- without proper notification. I do not care that the account was closed- I have other credit cards which I utilize, however, I am upset that I was not notified of the closure and I am upset that they gave a phony reason for closing it. I have never, not once been late on my payments, I own three homes one of which is fully paid off, and three high luxury vehicles ranging from 2013-2015- which are paid off. I feel incredibly upset that they used a reason which is untrue- even if I do have high balances on other credit cards, they need to make sure and verify that balances are paid off or that the payments are made on time.Desired Settlement: I want the credit that was available to me from the credit card ($5200) to be fully transferred to the sister card I have, Barclaycard Choice Privilege so that I do not lose the buying credit.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 17, 2015[redacted]RE: Barclaycard Financing Visa account ending in 1255[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday.Sincerely,[redacted]

Consumer

Response:

Review: We have wanted our due date changed to the 28th of each month. After 6 months of trying to do this they did agree on August 29, 2013. However since then they are calling and stating we have a payment due on September 7, 2013. We have the new statement and it clearly states September 28, 2013. We have been made to pay late fees over the last 6 plus months when our payments were being done on the phone on the 7th of each month, sometimes late in the evening on the 7th. Then when we get the next statement it shows a late fee of $35.00. We are tired of disputing that the payments were being made on the 7th before midnight and that no late fee should be involved. Barclay's say they fix it but they do not. We have argued over this many times and we are tired of the situation. They are rude and nasty when they call and we have only tried to get this payment changed to the 28th of the month for 6 months or more due to the fact that Robert only gets paid once a month and it is not until the 25th of each month. We are tired of fighting to get the late fees corrected, there should not have been any. We are willing to pull our phone records to prove the payments were called in on the 7th before midnight.Desired Settlement: We want any and all late fees that have been charged to us in the last 6 months to be credited to our account and the phone calls to stop since the payment is now not due until the 28th of each month beginning this month. So far this month they have called here 3 times for the payment and it is not due until the 28th of September. I believe we should get a credit to the account for each of the 3 phones calls we received so far this month. This is harassment and it needs to stop or we will get an attorney involved. I believe that they CANNOT call until the payment is late and by this statement for September, they should not be calling until after our due date of the 28th.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 26, 2013

RE: Juniper MasterCard account ending [redacted]

We are in receipt of your recent correspondence sent to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the payment due date on your account and would like to take this opportunity to respond accordingly.

We regret any inconvenience you may have experienced while attempting to resolve this matter. I would first like to confirm that your statement closing date has been changed to the 28th of each month, as you requested. In addition, we have issued some courtesy credits for late payment fees. The credits will appear on your next monthly billing statement.

Our records further indicate that we previously received requests from the authorized user to have the payment due date changed. In order to make changes to your account, we need to obtain your consent. In doing so, it was not our goal to inconvenience you; rather it was to ensure that changing the due date was your intention.

While you have requested a credit for all late fees that have been assessed, unfortunately we are unable to honor this request. There were billing cycles in which we did not receive a payment or the minimum amount due was not satisfied. As explained above, we have issued some credits as courtesy. However, it was correctly explained to you that in order for your payment to be posted on the payment due, it must be processed by 7:00 p.m. ET.

In your correspondence, you also state that you received calls from us after changing your payment due date. We have confirmed our representative was incorrect in advising you that the change would be effective. We have forwarded feedback so the representative can receive the appropriate coaching.

[redacted] we strive to provide superior customer service and regret to learn we have not done so in this case. Should you have any questions, please contact me directly at [redacted] My office hours are 8:00 am to 5:00 pm, ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I went onto the website and agreed to pay $111.00 a month for the next 8 months starting January 20th, it then asked if I would like to cancel and delete all remaining scheduled payments and I said yes and all of the other scheduled payments in the amount of $225.00 that I had already set up were all deleted and I was given confirmation numbers for all of the deleted payments. The payment of $111.00 came out and then the very next day the deleted payment of $225.00 came out as well ..which was not authorized by me and had been deleted with a confirmation number. I called the 800 number on the back of the card and was told it was a computer error and the scheduled payments had been doubled instead of deleted..even though I had a confirmation number which apparently holds no ground. I was also told they could not refund me my money for 5 business days..even though they had the payment posted to the account and the money had already cleared my bank account. I did not authorize and have the deleted confirmation number for the payment of 225.00Desired Settlement: I would like my money refunded to me ASAP..not 5 business days form now when they can start the process of attempting a refund

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 February 10, 2015 [redacted] RE: Carnival MasterCard account ending 2861 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: The bank claimed that if you opened a credit card with them, it can be used on any Apple purchases with 0% interest for the first 6 months after the purchase.

After a year of using the credit card on several purchases with Apple. I found out that the bank is getting interest on my Apple purchases, after contacting the bank customer service, they said this is only for the first 30 days after the account is open only. which was never mentioned anywhere, its a clear bait and switch caseDesired Settlement: I would like to be refunded all the interest amount I payed.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 5, 2015 [redacted] Re: Barclaycard Financing Visa account ending in 4967 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: You are refusing to redeem my miles, I have 9502 miles that I want applied toward a purchase.

Operator [redacted] said I should be able to redeem them but she can't do that and no one can help me.Desired Settlement: I want my 9502 mile credited as travel credit within 48 hours.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 6, 2015 [redacted] RE: Barclaycard Arrival MasterCard account ending in 9040 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However they should be investigated that they are not following policies and we shouldn't have to contactthe Revdex.com to get what was in policy.

Review: I opened an account with barclaycard through the apple website. I filled out the application and submitted it and the response was you will be contacted by mail if you are approved. I received a letter stating that I was approved with certain credit limit and that my cards an pin would be mailed separately. when I finally received them in the mail on august 8 I activated the by phone. 4 days later I made a purchase with the understanding that I would have an apr of 0% for 18 month. when I received my first statement everything was correct and I made my payment on time. when I received my second statement I had a finance charge of 22.99%. I called barclaycard and the operator told me that I had 30 days from the time the account was opened to make a purchase to get the 0% promotion. he went on to tell me that when the account was approved that's when the account became open although I did not have account number, pin, charge card or any other way to use this open account. only when I received my card in the mail and activated them should be when the account becomes open. I fell like the company purposely does not send any information about your account so that when you do make a purchase they can charge you a very high interest rateDesired Settlement: I would like for the company to honnor the 18 month 0% interest offer that I thought I was getting.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 21, 2013

RE: Barclaycard Financing Visa account ending in [redacted]

We are in receipt of your correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding your Apple transactions and would like to take this opportunity to respond accordingly.

I appreciate you taking time to speak with me on October 24, 2013. As explained during our conversation, we have issued courtesy credits for the interest charged to your account and you will see the adjustment on your next billing statement. As an additional courtesy, we have applied the Deferred Financing promotion for 12 months to the Apple purchases that posted to your account on August 13, 2013 and August 15, 2013. Please refer to your monthly billing statement for detailed information regarding this promotion.

The Terms and Conditions provided at the time of application explained Apple purchases that post to your account within 30 days of account opening could receive the following:

Purchase Amount

Deferred Interest Promotional Period

$199 - $1,999

12 months

Over $1,999

18 months

Your total Apple purchase of $1,788.68 posted to your account more than 60 days after the account was opened; therefore, the deferred interest promotional terms were not initially applied to those transactions.

We hope this clarifies matters regarding your account and addresses your concerns. Should you have additional concerns, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I have sent mail to this company to explain my inability to pay my bill in full due to my health dealing with cancer, as a single woman who works for herself and am now trying to resolve the financial repercussions of the illness. My letters of offer were ignored and requests for cease and desist were undetected until today when I finally got the office of the president's assistant to read my letter and see my request.

In the last year, I have sent them 3 letters, and they have not honored my case and desist. I have had numerous operators call me and make arrangements and when I call back to make the arrangements they no longer honor the arrangements.

As reentry as September 18, they had offered me a settlement of $600 and I offered $459. The operator said that if I waited another 30 days that she would be in a position to come closer to what I could afford at $459. I followed up as she requested and now their settlement is $689.

I am cooperating and able to pay the $459 and was open to considering the new reduced number below $600 and closer to my $459 however it's not even a discussion anymore and all oeprators including the office of the president are saying they can't make an offer other than the $689.Desired Settlement: I'd like to get this account settled for an amount closer to the $459 as the operator on September 18 suggested. I want to additionally have delayed payment removed from my credit report as I have been in good faith trying to get this paid for the last 11 months.

Business

Response:

P.O. Box 8885

Review: BARCLAYS BANK DELAWARE put fraudulent information about me in my files with the three major credit bureaus. BARCLAYS BANK DELAWARE claims that I have been having a credit account with them, # [redacted], which is false. In 2008 I opened a credit line with UPromise services, and initially the creditor for UPromise credit line was the BARCLAYS BANK DELAWARE, but soon after I appied the credit line services from UPromise were transferred to Bank of America, in my case - without any delinquency. And I had been having a credit line and a credit card from UPromise, issued by Bank of America for a few years. I have been nothing to do with BARCLAYS BANK DELAWARE from 2008 and up to now. But in December 2013 suddenly BARCLAYS BANK DELAWARE claimed that I have been having an adverse credit account with them and they put this false information to the three credit bureaus. BARCLAYS BANK DELAWARE applies predatory practices against its potential customersDesired Settlement: Remove fraudulent information issued by BARCLAYS BANK DELAWARE. And stop bothering me, BARCLAYS BANK DELAWARE.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 2, 2014

RE: Upromise MasterCard account ending 7165

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on January 2, 2014, we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Sincerely,

Consumer

Response:

Review: I opened my credit card account because it had a cash back offer if I were to make over $500 in new purchases with the card within the first 3 months of having it, I would receive $100. After never receiving my reward points, I called and spoke with a representative who told me someone would contact me within 7-10 days by phone or email regarding this issue. I was never contacted. He gave me case reference#[redacted]. I then submitted an email through the secure email system that stated I could receive a response within 6 hours or less; I did not. Once I did receive a response, I was told that due to the nature of my concern a manager will call me within 24-48 hours. This also has not happened. I wish the Revdex.com website allowed me to choose multiple complaints as customer service is obviously a huge issue here. There is a lot of over promising and under delivering and I am extremely frustrated. I have worked and currently work in the financial industry myself and am very disappointed the the lack of customer service and followup. I receive lots of credit card offers, many with point, mileage and cash back deals but I chose yours because of the particular offer you had.Desired Settlement: Minimally, I would like the offer I applied for and fulfilled within the 90 days. At this point it would be desirable for some sort of compensation for the amount of time I have invested having to followup and attempt to contact those who were supposed to contact me again and again. Unfortunately, I am now stuck with this card as closing it will damage my credit and applying for a new card with a company who will fulfill their claims and offer better service will do the same.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 31, 2014

RE: Barclaycard Rewards account ending in 6074

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover and on January 22, 2014, we sent you a detailed response of the investigation and any actions we may have taken.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.

Consumer

Response:

Review: I had a judgement against my credit and I payed the credit. They agreed to delete the judgement off my credit, yet is is still listed. I called in February and they said they would take it off my credit but they have not notified the credit companies.Desired Settlement: Take off the judgement off the credit bureaus.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 25, 2014

RE: Barclaycard with iTunes Rewards Visa account ending 7251

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: in I planned a trip to oahu hawaii, on the hawaiian airlines website, a friend of mine had told me about the great benefits you get when you sign up for the hawaiian miles club so after I bought the tickets I had signed up for the miles clubi was given a membership number ofabout a month later I received an email from hawaiian airlines that I could sign up for the credit card and receive 35,bonus miles for spending in the first days, and thought to myself what a great idea, I would basically get a free flight to hawaii for just using my cardupon receiving my card in jan had spent the dollars by feb but had noticed none of my points had reflected on my rewards statementi went on my trip in feb so I new I should have at least another miles in my account I called the credit card company and was told they dont have anything to do with the miles that I have to call the number for the hawaiian miles club because all they do is send over the statement of how many miles to crediti called the miles club and they said I had to call the credit card company because the miles number I put on my application was not the miles number that was on my credit card it belonged to a denis lopez, after going back and forth (becacuse I was told they dont work together) and hours on hold the credit card company told me that hawaiian miles gave them the wrong account number to be put on the cardso after a few more calls and hours later they fixed the card and the miles number onit to matchlast week I got a new card in the mail with the old miles card on it and when I called I got the same story taht I have to call and speak the the credit card company and when I call them im told that I have to call the miles clubthe last call I made I was told that my situation was being handled as a priority and would be fixed within hrs and I would get a call from either the miles club or the credit cardhere we are a week later and no callsapperantly my credits are being sent to dennis lopez not ramon lopez an no body seems to know how to fix it.Desired Settlement: I would like for hawaiian airlines and barlcays card to communicate better and solve the problem at hand I dont feel I sould be spending hours upon hours on the phone and going back and forth fix the problem and give me the miles I have earned!
Business
Response:
P.OBox
Wilmington, DE 19899-
May 9,
RE: Hawaiian Airlines MasterCard account ending
Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of DelawareTo ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond
We have fully investigated your inquiryWe have sent you a detailed response of the investigation and any actions we may have takenPlease allow 7-days for that response to be received through the mail
If you do not receive the detailed response or have additional questions, please contact our office at [redacted]My office hours are 8:a.mto 5:p.mET Monday through Friday

Review: I have a US Airways Dividend Miles Mastercard issued by Barclays Bank Delaware. I recently received a mailing about my card benefits, and the last four digits of my account number were printed on the OUTSIDE of the mailing. I contacted the Office of the President of Barclays about the matter, and the company responded that there is no risk associated with them including the last four digits of my account number on mailings. I wholeheartedly disagree. The company is not protecting my privacy, which it agreed to do. I might be able to understand referencing an account number if it is included on the inside of a mailing, but there is no reason that my account number, or any part of it, should be made available for others to see and potentially use. Credit card fraud is rampant, so I don't understand why the company won't take measures to guard against it.Desired Settlement: Barclays needs to honor its agreement to protect cardmembers' privacy. The company needs to refrain from including account numbers, partial or full, on the outside of mailings for others to see. That information is for the consumer only.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

June 24, 2014

RE: US Airways MasterCard account ending 4112

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Consumer

Response:

Review: Barclaycard erroneously registered a recurring payment for the full balance of my credit account with them from my checking account. I did provide them with the checking account information for the purposes of payment, but I did *not* authorize automatic payments. Their electronic records or computer system registered this in error.

I had already paid the June statement in full through my bill pay on June 23rd. Barclaycard then withdrew the same amount from checking account, on July 7th. This was after the payment I had made already posted to the account. It overdrew my checking account and has grossly inconvenienced me in the process -- I am now responsible for the overdraft fees and interest on the overdraft coverage which has interest assessed at a high rate.

When I called Barclay to inform them of this error, they refused to admit wrongdoing and offered to send the money back via a check which will take 5 - 10 business days to arrive, during which time I will have to pay interest and overdraft fees. Both representatives with whom I spoke admitted they would also be quite upset, but that the policy of the bank tied their hands. My request was only that Barclay reverse the charge and put the money back in my account electronically as soon as possible. This is wholly unreasonable and has put undue financial burden on me.

I have also contacted my bank, Wells Fargo & Co, to inform them that this transaction was unauthorized by me or my wife (a joint account holder).Desired Settlement: I would like to have Barclay reverse the charge electronically and undo the overdraft. I would also like an apology for the inconvenience, and I would request that they revisit the policy that burdens their customers for their mistake. I would assert that the decision to send a check instead of electronically reversing the charges is designed so that they can profit through interest made during the period which the money floats between extraction and posting to my account.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

July 22, 2014

RE: Barclaycard Arrival MasterCard account ending 9451

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: After signing up for a Carnival World MasterCard (https://www.barclaycardus.com/apply/Landing.action?campaignId=1303&cellNumb...⇄ I had noticed that there was a 0%APR offer. I decided to take this offer and charge a Cruise onto that MasterCard. The statment "The 0% introductory APR on purchases and balance transfers is applicable for the first 12 billing cycles after the account is opened. At the end of the introductory period the APR for all new and existing purchases and balance transfers will be 13.99%, 16.99% or 20.99%, which will be determined at account opening based on your creditworthiness" clearly states that the 0% will be the rate for 12 months if paid on time.

After receiving a new copy of my terms of conditions, they had removed the 0% APR.

On June 12, 2014, I call customer support inquiring about this, After talking with the second level representative, She had stated that the T&C were in fact changed and filed case #2381305.

In July, I received a statement from Barclay with no interest charged. This was because of the grace period I guess

On August 11, 2014, I call customer support because I was charged interest. The first call I was told that the 0% APR was based off of Creditworthiness. After asking the rep to read the T&C, she then changed the story to that it was because of my application and that she could not access it. I inquired about this being a violation of the 2009 Credit CARD act. She seemed to not know what I was referring to.

The second call "manager" informed me that my campin that I signed up on was #1815, However, upon requesting the campaign, I was told that Barclaycard will not attempt to reproduce the Campaign online. After asking several questions about how the applications are verified, she stated that there was no way for her to verify the application.

What bothers me is that every time, the reason start off as one thing, and then after review, they state that Its an application that I applied for, but they will not give me the application to justify the fact that I am not receiving 0%APR.Desired Settlement: I would like the interest charges refunded and the company to honor the terms and conditions.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 15, 2014

RE: Carnival MasterCard account ending 7443

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Sincerely,