Barclays Bank Delaware

Review: My barclays credit card balance was paid in full when I decided to close my account. I received confirmation from Barclays that my balance is 0 and my account is closed. In a few months I discovered that they sent me to collections claiming that I dod not make my last payment. I provided my bank statement as proof of the amount stated leaving my account and going to Barclays. I also provided proof from Barclays letter to me stating that everything was paid in full and my balance is 0. Barclays sent me to 3 different collections agencies. All the agencies stopped contacting me after I [redividedovided the proof. I have written letters, have been working with am attorney asking BArclays to look at the proof provided and correct their error. My credit score has been affected immensely and I have not been able to refinance my home for the reason of having a poor credit score. I have never missed or been late on any of my payments. Barclays has been unresponsive and has continuously changed stories as to what I owe and why. Everything I owed was paid in a timely manner and I have clear proof of it that has been repeatedly provided.Desired Settlement: Barclays needs to retract their claim immediately and my credit needs to be corrected.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 September 2, 2015 [redacted] RE: Barclaycard Financing Visa account ending 8297[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at[redacted]. My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday. Sincerely,

Review: On October 16, 2013, I received a credit card offer from this company with the words "Accept Instantly" (in more than one place) along with a personal ID code. I went to the website to "instantly accept" the offer and there was an application to fill out and no mention of using the "personal ID code." I went ahead and filled out the application and a message appeared stating my application was under review. I called Barclay and questioned what was going on, but was not taken seriously. This offer is misleading and because of the misleading advertisement, my credit score will be lowered due the inquiry. I would have NEVER applied for this card had I known I was not approved. I have accepted other "pre-screened" offers with no trouble. I understand being denied credit. That is not my complaint. My complaint is being led to believe I have been approved with words "Accept Instantly", a PERSONAL ID CODE, then being denied, and as result, having my credit score lowered. I am sure the response will be that their credit card offer is "subject to credit approval". That is their right...just don't send consumers unsolicited mail luring them to "Accept Instantly" with a useless personal ID code that is never even used on the application!Desired Settlement: A personal acknowledgement of having my credit score lowered due to misleading offer.

Consumer

Response:

I would like the "Accept Instantly" offer of a credit card honored.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

November 15, 2013

RE: Barclaycard Rewards MasterCard Marketing Offers

We are in receipt of correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the marketing offer you received and would like to take the opportunity to respond accordingly.

We reviewed our records and confirmed we sent you a pre-selected offer. However, the initial application we received was not submitted through the website provided in the offer which required the use of the personal identification code. As a result, the application was not processed as a pre-selected application and was not approved. A letter explaining this decision was mailed to you.

A second application was submitted to us on October 26, 2013 through the pre-selected application process. The Terms and Conditions included with the offer explained that if you do not meet the criteria previously established for the offer, we may not be able to open an account for you. The application was evaluated by our automated system and was not approved. A letter was mailed to notify you of this decision. Subsequently, a credit analyst reevaluated and approved this application on November 6, 2013. Your Barclaycard Rewards MasterCard and fulfillment materials will be mailed to you shortly.

Should you have additional questions, please contact me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Review: I made payment aggaments with this company for 52 a month for 16 months. 0 interst. they told me with in 3 months of payments and u would report. to my credit. that I am. my bill is getting higher. not going down they have not held to there aggrement.Desired Settlement: adjust it to the agrements and crect my credit score.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 12, 2015 [redacted] RE: Barclaycard Rewards MasterCard account ending in 0905 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely, [redacted]

Review: There are more complaints with this company than the allotted space will allow. We have had nothing but 3rd class respect and service from this company. It has not only been a disappointment, failed at every perk it FALSELY ADVERTISES, caused delays, and/or almost canceled our wedding entirely. We activated this card for the sole purpose of traveling to Toronto and getting married, yet it deactivated on the first swipe. Not only did the card arrived much later than we were promised, we were lied to about the processing information from their cardmember service department. There was a lack of communication between VISA and its postal carrier, causing a representative to lie to cover their back for not processing our request at the appropriate time. VISA didn't inform us that not only does [redacted] and [redacted] no longer allow cardholders access to their airport lounges, but that the entire OneWorld partner airlines are not open to access either. Despite discussing our trip's location, airports, and excitement to use the airport lounges, their staff did nothing to inform us that any of the major carriers in the US take this "VIP Lounge" card. Their "elite service" have cost us hundreds of dollars, extensive delays, excessive amounts of stress, cellular roaming airtime charges, dining charges, and triggered a number of partial seizures, physical pain, heightened anxiety, insomnia, and unnecessary conflicts between myself, my spouse, and almost a dozen retail, airline, and hotel vendors. Despite SEVERAL attempts on our end, both by phone, email and 'secure message center', we have yet to get any type of communication let alone resolution to our substandard service and the discrimination we've experienced in using this card. We have been identified as the wrong sex/gender multiple times and had to defend our 'atypical' family. I'm going through cancer treatment and gave specific days/times I could handle this without ZERO accordance to our requests. Two months later, nothing has been donDesired Settlement: We would like the cellular roaming charges, foreign transaction fees from the other cards we were forced to use, our meal from the restaurant we had to buy when we cut our honeymoon short to use the VIP lounge and was denied, and a major portion of our hotel refunded. My GAD and PTSD, including the cancer treatments I am surviving, were exacerbated due to the stress caused from this card and their "elite" service. They ruined our wedding and honeymoon and cause more harm than any company should.

Business

Response:

P.O. Box 8885

Review: In February 2014, I made four separate payments to my credit card account. On three of the payments, I specifically indicated on the memo sections of my payments on which promotional-deferred interest balance to apply payments and payoffs to. This was not done. All four payments were applied to my overall accruing interest account balance instead of just the one. As a consumer, I feel like I have every right to demand and indicate where I want my payments applied to and not to some federal regulations guidelines this credit card was giving me. This is the first discrepancy I have had with this issue. When I make separate payments to my other credit card accounts and indicate where I want my payments applied to, they honor it. So why can't Barclay do the same for me? I called the President's office number as indicated prior to filing this complaint and nothing was done as well as my first call to customer service with a supervisor. All I ask is that my payments be applied to where I allocate them to, because it is my consumer right and my money!Desired Settlement: Enforce Barclay to readjust my payments and apply the three extra separate payments to the promotional balances as indicated on that payments received to them in February 2014.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

May 23, 2014

RE: Barclaycard Financing Visa account ending 2605

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are normally 9:00 a.m. to 6:00 p.m. ET Monday through Friday.

Review: I paid them a fee for my us airways mastercard, and I have had it for several years. Always paying more than my minimum payment on time every month. There are benefits attached to this fee and for the last 2 years I have not received the benefits package. I have contacted them many times regarding this problem and they fail to respond. I had sent them messages as far back as July for the 2013 benefits package thinking I misplaced it but now I realize I never received it. The benefit I am most interested in is 2 companion airfares for $99.00 each round trip. This is quite a savings for me and I can use it for an upcoming trip. One is for my daughters graduation from graduate school in Arizona and another is for a planned trip to Marthas Vineyard this summer. I could have used these for a trip to Phila. but of course I didn't receive the benefits package. I have more than enough miles for myself to fly, but the blackout dates preventing me from using them.Desired Settlement: I want them to refund the money I paid for the benefits I never received it is almost $200.00. Being a senior citizen I feel they are just sluffing me off.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

April 25, 2014

RE: US Airways MasterCard account ending 2130

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at [redacted]. My office hours are 8:00 a.m. to 5:00 p.m. ET Monday through Friday.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My latest credit report from TransUnion shows that your company has made several unauthorized credit checks. Credit reporting laws do not allow such inquiries to be reflected on my credit report without prior written permission from me.

To the best of my knowledge, I have not authorized you to do so. If you have a copy of my written permission, please send me a copy so I can verify. If this is an identity theft situation, I would like to stop it as soon as possible.

If you do not have my written permission, please remove this unauthorized credit check immediately. I have sent this letter via registered mail in case a formal escalation becomes necessary in a court of law.

When you have removed this unauthorized credit check, please send me written proof of such removal. I look forward to your prompt cooperation in this serious matter which is threatening the quality of my life.

TransUnion: 06/21/2012, 01/30/2012, 04/06/2013.

Sincerely, [redacted]Desired Settlement: I would like for Barclay Bank to remove these unauthorized hard credit checks from my TransUnion report: 06/21/2012 - 01/30/2013 - 04/06/2013

Business

Response:

P.O. Box 8885

Review: For the past several years, I have been "pre-selected" for a credit card. I get no less than 10 individual pieces of mail each week. Even after moving, they had my new address within 2 weeks, and I am once again getting at least 10 pieces of unsolicited mail from Barclays a week. This is bordering on stalking and harassing. I want my name removed from any and all mailing lists associated with Barclays bank.Desired Settlement: I want my name removed from any and all mailing lists associated with Barclays bank

Business

Response:

P.O. Box 8885

Review: I am set up for auto payments. I made a payment on Saturday 8/3/2013 the date due - the payment was not processed by BarclayCard US, on Sunday 8/4/2013 I made another payment thru the website because it still did not show as being paid. When I contacted customer service they told me the payment was not processed because "it was a weekend". As on Monday morning approximately 10:15 am (MDT) 8/5/2013 the website still had not processed my payment and said I now owed an additional $25.00 in late fees. When I accessed by bank account it showed that my payments were already in process to be withdrawn from my bank account. The collections department at BarClayCard told me it would take 5-7 business days for their "team" to review the payment history in order for me to be reimbursed the second payment that I had made ($328.07) because they did not show my payments as being processed. They have very poor customer service and an inadequate website to deal with. They have over $600.00 of my money and will review the payments in 5-7 business days to make a decision on if I'll be reimbursed.Desired Settlement: Refund my personal bank account the $328.07 immediately not wait 5-7 business days to "review" the situation.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 27, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware (‘Revdex.com’). We understand your concerns regarding the recent payments and late fees on your account and would like to take the opportunity to respond accordingly.

Allow me to first confirm all issues are resolved and your account shows a zero balance at this time. Please allow me an opportunity to outline the results of my investigation below.

Our records reflect that you enrolled in repeating payments in July 2013 but the enrollment was later cancelled. Subsequently, you set up a one-time payment to be processed on 8/3 and 8/4 for $328.07 and $300.04. A stop pay was placed on the first payment of $328.07 which caused that payment to be reversed. As such, there is no payment to return to your external bank account. Your August payment was not considered late and you did not accrue a late fee. The fee mentioned in your letter was assessed in a previous cycle and was later credited as a courtesy.

In your correspondence, you also expressed concerns regarding the payment posting timelines. For your situation, the payments were submitted on the weekend. When payments are submitted on weekends, they are effective on the date submitted but are not posted to the account until our system updates Monday evening, into Tuesday morning. .

We apologize for any confusion you’ve experienced and hope this information clarifies matters for you. If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: I had a [redacted] credit card issued thru Barclays that had a [redacted] account associated with it. The [redacted] account has a value associated with it to be used for college expense. Last month I received notice that the Credit card account has been closed.There is a at least a couple hundred dollar Credit balance.I'm trying to reinstate my [redacted] account to redeem the value, but can not access it due to the credit card being cancelled ... they're linked.My [redacted] account is unaccessiblePlease let me know if you can helpThank you,[redacted]Desired Settlement: I would like to be able to redeem my [redacted] balance as promisedReinstate account balance

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

August 28, 2013

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the redemption of your Upromise credit and would like to take the opportunity to respond accordingly.

It was a pleasure speaking with you regarding your concerns. During our conversation you confirmed you were able to resolve the [redacted] website log in issue, redeem the credit on your account and had a check mailed to you on August 17th.We are pleased to note there are no outstanding issues to resolve in relation to this account.

If you have any questions, please contact me at [redacted] My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Correction: A check was not issued, but the account balance was credited for future use

This organization hides its executive names. The only reason for this is to avoid personal responsibility. This is a huge negative!

Review: We have 7 issues:

On April 19th, we were informed that the card of [redacted] was being used fraudulently. As we were leaving the next day for a 3 ½ week trip to Portugal & Spain, we asked that a new card be issued and sent overnight to us. ISSUE 1: This could not be done as it appears that this area of Barclays takes the weekend off. How can this be in this day and age?

Informed of this, we made arrangements to have a new card Fed Exed to our hotel in Portugal. ISSUE 2: We were never emailed tracking information as promised and the card never arrived (7 days since the card cancellation.) ISSUE 3: We then had to cancel the card in transit necessitating long distance phone charges since the “international call collect” number did not work.

On May 7th, Noreen Bradley’s card was used fraudulently and cancelled. We tried to replace that card as well as [redacted]’s (for the 2nd time); incurring long distance phone charges. ISSUE 4: We were promised that the card would arrive Monday, May 11th at our hotel in Spain; we were never supplied tracking numbers. As of May 15th, it never arrived. Again, we incurred more phone charges to cancel these cards in transit.

ISSUE 5: We were charged a Fast Track fee for having these cards sent! I contacted Barclay’s via secure message & was told I had to make my case with a customer service rep (what’s the use of secure messages if no action is taken?). We were able to have that charge dismissed.

On May 14th, we ordered the 3rd set of replacement cards to be sent to our summer home. These arrived on a timely basis.

ISSUE 6: On May 25th, I used the secure message line to ask for the name and email of a senior executive that I could contact to make these issues known. They would not supply me with that.

Barclays advertises itself as a travel card but at no point was that apparent to us. Our vacation was negatively impacted by not having credit cards (!), asking on a daily basis for FedEx deliveries, calling the US to try to get cards, running to ATMS, etc. There is no real system in place to help travelers at all. I will also tell you that the individuals we spoke with did not have knowledge of the countries we were traveling in (I don’t think FedEx even operates in Portugal, according to their website). The results speak for themselves.

This not only cost us a lot of time and aggravation, but we incurred expenses of $349 in phone charges and foreign transaction fees from using an alternate card. In addition, we lost $254 worth of Barclay points (on $11,567 of purchases at .022 per point) that we would have used our cards on. ISSUE 7: This is a grand total of $603!Desired Settlement: I would like to have restitution of loss detailed above, $349 PLUS $254 of Barclay card points.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 30, 2015 [redacted] RE: Barclaycard Financing Visa account ending 1189 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8 a.m. to 8 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

Review: I am not responsible for this account. I was listed as an authorized user in 2009. However, I was removed in 2009. This company is still reporting me to the credit bureau. I have spoken to them on 072213 and have voiced my concern that it is affecting my credit. they have instructed me to call/contact the credit bureau to "dispute" this account. I then did so, have been provided with a confirmation number and now I'm reporting it to the Revdex.com. I would like this matter to be resolved as soon as possible. Thank you.Desired Settlement: Please remove/update to the credit bureaus where it does not show up on my credit report. thank you.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

RE: Information reporting to the consumer reporting agencies

We are in receipt of your recent correspondence forwarded to Barclays Bank Delaware (‘Barclaycard’) from the Revdex.com of Delaware. We understand your concerns regarding the information reporting to the consumer reporting agencies and would like to take the opportunity to respond accordingly.

I attempted to contact you regarding your concerns and was unable to reach you. Although we did not have an opportunity to discuss this matter, the resolution is listed below.

While this account was reflected on your credit report with updated information provided during the period of time you were on the account in question, the reporting specified that you were an authorized user. We have submitted a request to the credit reporting agencies to have this account removed from your credit file. Please allow a reasonable amount of time for the consumer reporting agencies to update your credit report.

We hope this addresses your concerns. If you have any questions, please contact me at [redacted]. My office hours are from 8:00 a.m. to 5:00 p.m., ET, Monday through Friday.

Review: Hi,

I have unauthorized charges on my card that Barclary did not want to report the charges are fraud but as a dispute. I wanted the charges reported as fraud because I did not do these charges on my card. I have the charges listed below that should be reversed to my account:

1. 03/05/15 TELCASH 79.20

2. 03/12/15 USAIRWAY [redacted] 802.59

3. 03/12/15 7.00 *A[redacted]

4. 03/09/15 USAIRWAY [redacted]3 665.45

5. 03/10/15 OFB[redacted]Z 7.00

6. 03/08/15 WMV*MATCH.COM 131.94

Also I want this remove for my credit for the month of March, April and May for any delinquency reported. I also want the refund of the $35.00 and the interest charges of $27.69. All together this totals $1,755.87 back to my account. I would like this to be done within the next to 30 business days.

Regards,

[redacted]Desired Settlement: Hi,

I have unauthorized charges on my card that Barclary did not want to report the charges are fraud but as a dispute. I wanted the charges reported as fraud because I did not do these charges on my card. I have the charges listed below that should be reversed to my account:

1. 03/05/15 TELCASH 79.20

2. 03/12/15 USAIRWAY [redacted] 802.59

3. 03/12/15 7.00 [redacted]

4. 03/09/15 USAIRWAY [redacted] 665.45

5. 03/10/15 [redacted] 7.00

6. 03/08/15 WMV*MATCH.COM 131.94

Also I want this remove for my credit for the month of March, April and May for any delinquency reported. I also want the refund of the $35.00 and the interest charges of $27.69. All together this totals $1,755.87 back to my account. I would like this to be done within the next to 30 business days.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 June 24, 2015 [redacted] Re: AAdvantage Aviator MasterCard account ending in 0188 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,

Review: Each month (on the 12th of each month) barclay visa gives us Wyndham Rewards points based on our credit card purchases. They did not give us our points for the month of August. After contacting them they added the 10,334 points four times but then subtracted them four times leaving us with no points again for the month. I contacted them 7 times over the phone and started a claim with them. They told me that the claim would take 7-10 days. It is now past that deadline with no result. All I am asking for is for them to give me the 10,334 points that they have promised through my purchases.Desired Settlement: I want my 10,334 points that was promised as soon as possible.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 October 6, 2015 [redacted] RE: Wyndham Rewards Visa account ending in 9543 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. I have fully investigated your inquiry. I have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Upon reviewing my credit report in May 2015, I found 3 fraudulent credit accounts on my three bureau credit report, all opened in March of 2015, one of which is Barclays Bank. I immediately called Barclay's Bank on May 17, 2015 and reported fraud. In speaking with the fraud investigation department I found the card was opened in my name with my estranged soon to be ex-wife as an authorized user. I explained to the fraud investigation department the following information between the dates of May 17, 2015 and August 10, 2015:

-I did not give permission to anyone to apply for credit in my name

-I was unaware my estranged wife applied for credit in my name and additionally added herself as an authorized user.

-I did not fill out any credit application, online or hand written, for a Barclays Bank credit card.

-My estranged wife, unbeknownst to me, used my personal information to impersonate my identity and apply for credit in my name fraudulently.

-Our divorce was filed April 11, 2014. A copy of the filing provided to the fraud investigation department July 28, 2014

-We maintain separate households. I have not lived in or visited the marital residence since May 2014. (of which the credit card bills were being sent).

-Per a court ordered preliminary agreement, my estranged wife has exclusive access to our marital residence. I have not been present either living or visiting our marital home in over a year, May 2014.

-Per court ordered prelimanary agreement, my estranged wife and I are not to have person to person contact.

-Per court ordered prelimanary agreement, neither party is to add, change, discontinue any financial obligations without expressed permission from the court.

-A police report was filed by me with the local police department to report identity theft and fraud. Barclays Bank was provided with a copy.

-Barclays Bank was provided a copy of the date of the divorce filing.

-I offered in writing, at Barclay's Bank request, I would provide a copy of the signed preliminary agreement my estranged wife and I entered into on Sep 17, 2014 and any other information they need.

-I have not benefited from the goods/services purchased on the fraudulent card.

-The fraudulent purchases of goods and services were shipped to and/or performed at our marital residence, of which I do not have access.

-Barclays Bank has refused to comply with a subpoena for documents from my attorney. Those documents are needed for an upcomig court date, September 4, 2015

-I have personally requested the same documents subpoenaed by my attorney without success.

Barclay's Bank has made minimal contact with me. They have not provided me with any documentation of the reason(s) or evidence in their findings with the fraud investigation.

The other two credit card companies, Capital One and Chase Bank, have found me not liable for the fraudulent activity.Desired Settlement: Remove negative information from all three credit bureaus against my credit.

Remove Barclays Bank account from my credit reports with all three credit bureaus.

Find me not liable for fraudulent purchases.

Find me not liable/responsible for payment of fraudulent purchases.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 August 26, 2015 [redacted] RE: Barclaycard Arrival Plus MasterCard account ending in 9882 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: We get credit card offers every week for people who have not lived at this address for over 4years. After several attempts to request the stop of this mail, they continue to come.Desired Settlement: Stop sending credit card offers to this private residence.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

September 25, 2014

RE: Marketing Solicitations from Barclays Bank Delaware

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.

If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.

Review: This company agreed to stop reporting fraudulent charges and then 4 months later started reporting them again and then sold the debt to a collection agency. I have submitted a complete identity theft report to this company by certified mail.Desired Settlement: Stop reporting fraudulent charges.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885November 18, 2015[redacted]RE: Barclaycard Rewards MasterCard account ending 9582

[redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [redacted]. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,[redacted]

Review: I applied for and received a Choice credit card from Barclays. The promotion said that I would receive 8,000 points with my first purchase and 24,000 points when I booked my fist Choice hotel. I received the card in February. I received the 8,000 points after my first purchase. I booked a Choice hotel in February and still have NOT received the 24,000 points. I have sent numerous emails and received one phone call, but I still don't have the points. I need the points for a vacation I'm taking later this month. I need them immediately. I just want what I was promised when I got the card.Desired Settlement: I want 24,000 points posted to my account immediately.

Business

Response:

P.O. Box 8885Wilmington, DE 19899-8885 July 10, 2015 [redacted] RE: Choice Privileges Visa account ending in 5749 [redacted] Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond. We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail. If you do not receive the detailed response or have additional questions, please contact our office at [redacted] or by calling me directly at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday. Sincerely,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I recently applied for a Barclaycard Financing Visa Card so I could purchase a MacBook Pro from Apple. I was approved instantly and instead of purchasing the computer online before receiving the card I decided to wait and actually go into the apple store. Long story short I was treated very poorly and was given little information on the status of my purchase and my options. I was simply told that I had to go to a financial institution and request a cash advance in order to prove exactly who I was even though I had the proper documentation and state ID etc. I honestly felt discriminated against but the problem did not end there I followed there directions exactly and went to a financial institution not once but twice and requested a cash advance and was told that they could not contact the Barclay financing due to their policy and procedures. Meanwhile everyone I spoke to at Barclay financing was anything but helpful I Received wrong information and the worst customer service. I do not recommend Barclay financing Visa card.Desired Settlement: At this particular moment I would like to speak with upper management to discuss resolution. As well as an explanation in terms of usual practices and policy and procedures.

Business

Response:

P.O. Box 8885

Wilmington, DE 19899-8885

January 13, 2014

RE: Barclaycard Financing Visa account ending in [redacted]

Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.

We have fully investigated your inquiry. Under separate cover, we sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for the response to be received through the mail.

If you have not received the detailed response or have additional questions, please contact our office. It is our pleasure to have been of service.