Bangsund Construction Ltd.

Complaint: [redacted]
I am rejecting this response because:Being that it is an Audi it is easy to get service history and records from any Audi dealership should the appropriate footwork be completed. I have the cars service records from the first day sold all the way until 77488 miles when the car was at Audi Central Houston. The service writer and technician at that dealer are very familiar with the vehicle and have worked on it through the last two owners. I have all documents to show this. I also have records showing when the exhaust was installed back in 2008. Since the exhaust was installed the car has been at an Audi dealership for repairs 14 times. During those times on 4 separate occasions the exhaust was removed BY THE DEALER and reinstalled after work was completed. One time for a replacement torque convertor, once for front oxygen sensors, once for various engine repairs and once to have the recall done. The 5th time the exhaust was removed it was at Audi North Austin. Two other Texas dealers could install and exhaust, it really is a simple process, yet Audi North Austin could not. Now the car was requested to be brought to Audi North Houston on a tow truck by Audi Of America. I offered to drive the car down there as it was not "Spraying fuel" as the dealer just stated but it would leak some if over 2/3 full. The car was down to a half tank of fuel thus no longer leaked fuel. As to why the car was not driven into their service bay is beyond me. I suspect because they do not have any RS trained technicians. I have several witnesses that will attest to the cars driving condition the day it was brought to Audi. I have two ASE Master techs, one Audi trained and certified tech as well as a retired DEA agent and one active Navy Lt that will all attest to the cars perfectly smooth driving characteristics the day it was retrieved by Audi. Being as I had just serviced the transmission I know for a fact that the driveshaft was not damaged in any way. As the dealer states I did put a couple hundred miles on the vehicle. If it had previous damage I would not have been able to drive the vehicle as the dealer and their technician states. The car is undriveable. Upon further inspection I did see the damaged drive shaft CV joint and after removing the heat shields that Audi North Austin damaged I could see where the CV joint has a fresh impact FROM BEING DROPPED on the CV joint which has ovaled it.The car now requires a very expensive driveshaft. Further more the dealer neglected to completely attach the fuel tank to the car, they did not put the brake lines back in their brackets, they broke a parking brake cable retainer and used a zip tie to fix it and scratched through the paint in a vain attempt to try and repair their mistake.They received a running driving car and returned a vehicle that could not be driven and was assembled poorly to the point I believe I will have to redo all the work that was done to check for other mistakes. I am not being unreasonable in my request to have the dealer reimburse me for the drive shaft they damaged as well as the tow fee to retrieve the car they damaged.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
According to the GAP insurance company representative, "Received the refunds amounts for most of the contracts. But we are still missing the prepaid maintenance refund. Also, can you let me know what the accessories were for $4621.00. Are these cancellable items, we will need the refunds on them if they are.". I am contacted them and let them know that the "accessories" she is referring to are the "Aftermarkets" listed on the Buyer's Order. The dealership needs to be specific and verbose with them about the "Aftermarkets" refunds as well as refunding the Service Contract that is listed on the Buyers Order see page 4 of 5 of the attached copy of Sales Contract and Buyer's Order.
Regards,
[redacted]

Looking into the history of the vehicle, the car was titled to Mr. Lindsey on 09/02/15.  The complaint would have you believe this car was his for years based on his knowledge of what had been done to the car.  The car was towed (by Audi of America) to our facility in an inoperable...

condition. It was leaking gas and a recall was the source of the requested repair.  For the record the car was towed to us on 09/18/15 or 16 days after his purchase. I will mention again, in an inoperable condition.  Starting a vehicle that is spraying gas would be reckless and dangerous.  Additional research shows this vehicle has had 4 owners, 2 accidents and 26 repair orders while under warranty.  We do not see any service records in Audi's national database after 07/18/2011.  I would guess many people have worked on this car besides Audi trained technicians including body shops and the aftermarket installer of the exhaust system.  We simply performed a recall.  Upon completion the technician started the vehicle and the car was vibrating enough to turn it off and notify the customer.  We did not drive the car prior to or after the work was completed.  The smart remark about the 22 days and Mr. [redacted]… The length in our shop was based on waiting for a gas tank on a 12 year old vehicle (not a stock item).  The first one ordered arrived with transport damage, so we then had to order a second tank.  The repair was only performed once all the parts were on site.  Mr. [redacted] office has a glass wall facing the shop.  The work was performed in a stall nearest his office.  If a tech was to “drop” a driveshaft, not only would the noise be loud enough to scare people in the shop, it would be obvious to most people in the building.  The part is not small, light or easily moved.  I would also say a drive shaft would be more likely damaged from a front or rear collision (again two accidents reported on the vehicle history report).  Just to be clear, the vehicle was listed online by the selling dealer (JD Motors) with 79,577 miles.  The car was towed in (inoperable) with 79,791 miles (214 miles of ownership).  To make a claim pertaining to the exhaust that “other Audi dealers remove and reinstall several times during the cars previous $15,000 in service” seems strange for a car that has been owned for 16 day and 214 miles.  The title works shows his purchase price of $15,995.  Who spent $15,000 on service?  All that would conclude is that we are not the only ones to work on the car.  The exhaust is not fitted per the OEM specs.  It may operate with the aftermarket system installed, but it is not a 100% fit.  Based on our data, we will agree to disagree on this vehicle.  Twelve years old, 4 owners, 2 accidents and all of 16 days and 214 miles of “knowledge” on Mr[redacted] side does not warrant us to be liable for any additional work.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]