Bangsund Construction Ltd.

Complaint: [redacted] I am rejecting this response because: what is the reasonable timeframe for just serviced claim? Over months and miles ago doesn't sound within reason to advertise just serviced Additionally, how does that account for the damaged clutch, cracked coils, cracked coolent reservoir and overfilled transmission fluid? Again, sounds like advertising in my eyes Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:The dealership refuse to give me the customer copy of the warranty paperwork After month, I still do not have the owners manuals The dealership promise all maintenance schedules in accordance with the vehicles manufacture's recommendations required for the mileage on the vehicle was performedThe services was not performed I'm requesting the dealership contact Maserati of Richmond, [redacted] , Richmond, Virginia, to setup the required service due on the vehicle Regards, [redacted] ***

We sold Mr *** an Maserati on 2/He requested owners manuals which we agreed toWe informed Mr*** that the owners manuals were on back orderWe emailed Mr*** the copies on February at 12:pm to ***He replied the next day with the signed copyPlease let me know
if you need any additional information. *** ***GSM Audi and Maserati of Austin

please accept my apology for not getting this taken care of in a timely mannerPlease email me a copy of the work performed and I will issue a refundThank you

Complaint: ***
I am rejecting this response because: not all service contracts have been confirmed as refunded as requestedOnce the final contract has been refunded and I have received notice that it has been refunded to *** Car Finance, then it will be acceptableThe car was totaledThe dealership was notified, via e-mail contact with Ms *** ***, that it was totaled and that I needed to cancel all warranties and plans back in MayI submitted paperwork as per her instructionsIf there was a warranty or a service contract that was missed, it should have been identified back then and not just this month (November)Car purchase contracts are not easy to read by an individual who does not deal with them on a daily basisThe dealership should have been a little more proactive in getting this taken care of in the interest of customer service.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

*** Beasley*** of ***Authorized *** Cars RetailerRevdex.com Corporate Office La Posada Drive Austin, Tx ID # *** * *** *** *** *** ***
Lafayette, La 70501To whom it may concern,In reference to complaint ID # *** I would first like to apologize for
how long this has takenWe cut a check to *** for $3,on October 27th Below is a breakdown of the $3,745.94.$Windshield Policy$Multishield Policy$Key Replacement Policy$2,VIP Warranty Policy

Mr ***My name is *** *** and I want to personally apologize for the delay in payoff to your account. I have confirmed that the complete payoff has been sent to the lender. Thank you

I will be happy to help Mr*** with his missing rebate. I can be reached at ***, please call so we can discuss what is needed to rectify this situation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ** How much money .the dealer can refund me. Why the dealer did submitted my cancellation? Is it how dealer how they make money?

Good Afternoon [redacted],In response to Mr. [redacted] complaint , I show that Mr. ** purchased his vehicle and Service Contract on 09/18/2014 . I show that we cancelled his Service Contract on 12/12/2016 with Subaru and they calculated his refund based on their refund policy to be $982.60. They calculate...

it based on 84% unused miles and 68% unused months, less a $50 cancellation fee. We have asked Subaru on behalf of Mr. [redacted] complaint to make an exception and refund the full purchase price but unfortunately they will not do it. If it will make Mr. ** happy I will be glad to recalculate his cancellation back to the date that he is stating he notified us ( Late October 2016) and refund him the difference.Thank you,[redacted]GM - Managing PartnerSubaru of Georgetown| Volvo Cars of Austin| Volvo Cars of Georgetown[redacted] Main[redacted] Office[redacted] Fax

The vehicle is 10 years old and was fully serviced.  See attached service RO with work completed.  The customer was offered an extended warranty to protect against unforeseen problems on a 10 year old automobile and they declined.  The vehicle was fully disclosed "as-is" due to 10...

years old and the importance of an extended warranty was communicated to the customer and they declined.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

The manuals that were on back order were received and sent to the customer. The warranty contracts were emailed and signed by the customer. [redacted]

Complaint: [redacted]
I am rejecting this response because: what is the reasonable timeframe for just serviced claim?  Over 10 months and 6000 miles ago doesn't sound within reason to advertise just serviced.   Additionally, how does that account for the damaged clutch, cracked coils, cracked coolent reservoir and overfilled transmission fluid?  Again, sounds like false advertising in my eyes.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The dealership refuse to give me the customer copy of the warranty paperwork.  After 4 month, I still do not have the owners manuals.  The dealership promise all maintenance schedules in accordance with the vehicles manufacture's recommendations required for the mileage on the vehicle was performed. The services was not performed.  I'm requesting the dealership contact Maserati of Richmond, [redacted], Richmond, Virginia, to setup the required service due on the vehicle.    
Regards,
[redacted]

In response to Mr. [redacted]s request for a breakdown of what was included in the aftermarkets I have listed the Aftermarket contents and how much was refunded. I do not show any record of the prepaid maintenance being cancelled so I will file a cancellation request today.Aftermarkets:Multishield- $913.00 was paid $640.52 was refundedLost Key- $399.00 was paid $287.70 was refundedWindshield protection- $550.00 was paid $381.04 was refundedWindow Tint- $499.00 was paid , this is not an item that can be cancelledPrepaid Maintenance $2260.00 was paid . Cancellation was submitted today.As a separate item Mr. [redacted] paid $2996.00 for an extended service contract and his lender was issued a refund for $2436.68.Thank You,[redacted]

Complaint: [redacted]
I am rejecting this response because:I wholly disagree with the statement of fact from the dealership.  My wife was never quoted $1,900 either verbally or in writing.  Furthermore there is absolutely no proof provided in regards to a signed pre-service estimate or recorded verbal agreement on the phone pertaining to their stated quote.  Our entire agreement to this service occurred based upon a quoted price of $1,075 for the brake service.  This is a matter I have attempted to resolve first through direct contact with the service department, which has gone unanswered, and secondly through the Revdex.com.  I will continue to exercise all available options of recourse, including the courts as necessary to seek the return of the disputed money.  Furthermore, as a result of the severe distaste left with me pertaining to the unethical practices demonstrated by both Audi as a company, and this dealership I have traded the vehicle to a different brand with significantly better customer service.
Regards,
[redacted]

The vehicle, Vin # [redacted] was towed to our dealership on July 14th 2017 after being involved in a fire. Since the vehicle had fire damage we told the customer to contact his insurance company. The customer contacted his insurance company and was told that the vehicle is totaled. The...

customer then ask us to try and find the cause of the fire. Without dismantling the front of the vehicle my lead master mechanic said in his opinion the vehicle had radiator damage that caused the vehicle to overheat. The vehicle had overheated so severely from driving it that oil had leaked out of the heat damaged engine and had ignited. The customer ask us to dismantle the front of the car and remove the radiator to look for the cause of the damage. We quoted the customer $650 to tear into the vehicle but the customer declined. Even if the customer would have agreed to pay we would still have to have the insurance companies permission since they owned the vehicle. I do not know how to resolve this complaint since the insurance company has already taken the vehicle.[redacted]GM - Managing PartnerSubaru of Georgetown| Volvo Cars of Austin| Volvo Cars of Georgetown[redacted] Main[redacted] Office[redacted] Fax

The customer was provided with the full estimate for the brakes over the phone that she fully approved.  The brakes were not quoted to her as so much for parts and so much for labor.  That was never even mentioned.  She was told she needed brakes and rotors and was actually quoted...

just over $1900 for that job.  She approved.  Her final bill came out less at only $1700.  There was ABSOLUTELY nothing deceptive about how she was quoted and the work that she approved.  Audi North Austin will not make any concessions towards this false claim.  Again over $1900 estimate was quoted to her and she approved, and we only billed $1700 and came in under estimate.