Banfield Pet Hospital

Complaint: [redacted] I am rejecting this response because: Per the Consumer Finance Protection Bureau, Federal law provides certain protections for recurring automatic paymentsClients have the right to stop a company from taking automatic payments from their bank account, even if they previously allowed the payments.I know what I originally signed, but I also have the right to revoke authorization and I did so through the proper stepsIt may not be your protocol but the law is the lawPlease refund the $you incorrectly debited from my account on 7-12-and send me a paper bill for the remainder of what I oweReference: https://www.consumerfinance.gov/about-us/blog/you-have-protections-when-it-comes...⇄ Sincerely, [redacted] ***

The cost of the Trifexis aoption is $and Banfield is already offering to waive monthly payments (a total of $143.85) as a client service gestureBanfield must decline the requested additional reimbursement.Ms [redacted] may contact our Wellness Plan Relations (WPR) team at to accept a credit of monthly payments on the OWPIn this case Ms [redacted] would opt not to receive the Trifexis and would either continue the monthly payments as agreed or cancel the plan

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will allow Banfield to draw more payments from my account to satisfy their offer of $to clear my accountIt is my understanding that this will continue to be done in monthly payments of $which would make the final payment $on the fourth monthThese payments will be taken on the 19th of each month as previously determinedIf this is not correct information, please contact me with the correct payment amounts but until I hear different, the above mentioned payments will be the only allowed payments and the only payments I agree to allow Banfield to withdraw each month to not exceed the total of $Thank you Sincerely, [redacted]

We came to an agreement They agreed to drop some payments And authorized me to make only payment and to pay it late with no penalty

We are sorry to hear we were unable to resolve this matter to Ms. [redacted] 's satisfaction. At this time the balance owed to cancel the plan will stand at $99.80.

Complaint: [redacted] I am rejecting this response because: this is of the unprofessional nature and I as a client am DISSATISFIED with the service BANFIELD provides. I have been with the for over 2 yrs and am unhappy with their service. I wish to go to another veterinarian. I should not be f forced to stay at this vet. They are biased and money hungry. It's more beyond medical. They are retaliating because I filed a complaint. The officer manager was not receptive to mediate my complaint and was dismissive to me. This is not how customers are treated. Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: 1. Not sure how Banfield maintain client infomation. The address on contract attached is incorrect, which I guess is where Banfield claim they sent the letter to. However, bandfield was able to get collecting agent to sent to the latest and correct address. 2. per record, we've in the plan since 2009, would it make sense that Banfield just canceled the contract instead of sending it to collection agent? 3. even though canceling a long time customer because auto payment on credit card is expired is a bad thing and assuming that Banfield did sent letter and call with no answer. Why did Banfield let us use the service as OWP (I assume that OWP is canceled at time of service). Why didn't any one tell at time of service ($419.00) that we are not OWP. Anyway, this look like a tatic Banfield use to over charge. It's real obviouse that they know and contact us but refused to. Got all the info and sequence of events, will take this to the press to let other aware of this scam if not resolved. Sincerely, [redacted] ***

It is our understanding that the Medical Director spoke with Ms [redacted] on 2/and discussed her concernsIt is also our understanding that the Medical Director offered to, as a client service gesture, refund the monies in questionThis offer was accepted and the matter closedNo additional resolution will be offered in this matter

After reviewing this situation further with the leadership team responsible for this locationMs [redacted] 's Optimum Wellness Plan has been cancelled with a $balance as of 8/24/No further installment payments will be withdrawnThe installment payment that was withdrawn on 8/12/($59.58), will be refunded to the account we have on fileIf she has further questions we encourage Ms [redacted] to communicate with the leadership team responsible for this location directly regarding this matter

Complaint: [redacted] I am rejecting this response because: I cancelled in January not in March! I moved to the island February 1st and I have proof of it! So why would I cancel in March? Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I have attached both the "Good Faith Estimate" and the final bill A good faith estimate should include any item that is standard in a surgery A final bill should only be significantly different if additional issues arise in the midst of surgery Also, when Chris asked me about follow up for our pet I asked him how much it would cost and he said nothing insinuating it was part of the surgery plan and then followed up with he would make sure it didn't cost us anything He also stated that a follow up appointment would be made when they called to give us the results of the stone samples and urine sample The vet did not discuss a follow up when she called with the results Sincerely, [redacted]

Ms [redacted] had only made one payment (August 12th) on the plan in questionThe September 12th payment was refused by the bank and an NSF fee was assessedThe amount owed is valid and will stand until Ms [redacted] contacts us at 888-448-to discuss the balance owed (principle includes @ $payments and NSF @ $20) and possible settlement offer

Complaint: [redacted] I am rejecting this response because: I spoke with Dr[redacted] a [redacted] in the morning of 01/19/2017, but I still don't feel any different about me getting a refundI was duped into buying products that [redacted] did not even need and absolutely got no where with treating her at BanfieldAs I explained before, I don't have a lot of money, but still, they pushed me to do unnecessary tests just to rack up [redacted] 's vet bill - rather than to treat herI explained to Dr[redacted] a [redacted] that I felt that the blood work was not necessary then, because [redacted] was healthy as a horse days priorAnd that I was concerned about two things: An UTI, or that [redacted] possibly ate something she should not haveKnowing my tight budget, Dr [redacted] a [redacted] should have worked with meInstead of doing all of these other unnecessary tests on [redacted] , they should have checked for an UTI and then did an X Ray on her if her urine came back normalIf her X Ray was as well, then I could see them doing the blood workDr [redacted] a [redacted] preyed on my love and sympathy for [redacted] and she did what she could to get the most money out of meHow do I know this? Because she was saying how sick and lethargic [redacted] was acting at Banfield, and she told me she felt as though I shouldn't wait to bring her in somewhere elseBut yet when I talked to Dr[redacted] a [redacted] on 01/19/2017, I asked her why she didn't even offer a fluid injection for [redacted] since she was so lethargicShe then told me she felt like she didn't need itThat really contradicts what she was saying to me at the clinicShe preyed on my emotions to get money out of me and that's absolutely disgusting [redacted] could have died from an intestinal blockage if she had not received life-saving treatment that she got somewhere else, and only at a fraction of the price that Banfield has charged me Just an FYI- the attachment that Banfield Pet hospital sent me, with [redacted] 's health records, does NOT openI have tried to open it several times, in different programs, but I keep getting an error that says: Application cannot be be found." I wish I had read the reviews of Banfield Pet Hospital before bringing [redacted] thereThere are almost reviews and complaints on Revdex.com.org alone, from people with very similar experiences such as I had with [redacted] Banfield Pet Hospital does not genuinely care about their clients or their petsThey are running a shady scam business, preying on people's emotions and trying to get the most money out of people before doing any actual work and treatments of their petsI want my money back, or I will be contacting the Attorney General, as well as the Minnesota Veterinary BoardThank you

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] Due to the fact that I had left serveral message for the Manager( at the Hosptil on [redacted] .) to return my call, which she never did, I kept calling until I finally got her on the phone.The chances of me trying to talk or discuss this matter to get a fair refund or credit back to my account is NONE I would rather if Revdex.com can future help me with this to the Main Hospital

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Thank you for requesting the policy change. I will contact I.C. Systems again. Thanks again and have a great day

[redacted] brought [redacted] into the Hagerstown Banfield Pet Hospital on January 21, At that time, [redacted] was signed up for the Optimum Wellness Plan package, which had included the necessary vaccines as well as a spay surgery packageAfter that initial visit, the hospital staff attempted to contact [redacted] multiple times regarding upcoming appointments and services due, which were not responded toAfter a lack of follow up from the client by phone, on October 22, 2015, a letter was mailed to the address on file: [redacted] We are unable to cancel the Optimum Wellness Plans without express permission from the signer on the agreementPlans automatically renew at the end of each plan year because Pets need annual care, and also because of the convenience this offers to our clients, whom are not required to go through the siprocess unnecessarily each yearThis is not done with malicious intent, but to provide convenience for our longstanding Wellness Plan clientsIt is the responsibility of the owner, per our agreements, to provide any updates with regards to billing, address changes, pet status, or requests for cancellationHowever, as no services have been used since the first plan year, we have refunded all subsequent payments since the January 21, renewal, including the most recently drafted payment on January 21, 2016, for a total refund of $This refund should be reflected in the card on file within three to five business days, allowing for bank processing

Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for PetsAlthough we appreciate the opportunity to resolve any and all client concerns, we do not feel that this avenue of communication is appropriate for concerns of a medical natureThis concern would be best addressed directly with the attending VeterinarianWe have passed on your concerns to the hospital and we highly encourage you to communicate with them directly regarding this matter

Thank you for forwarding a copy of the complaint from our client Banfield Pet Hospital works hard to provide exceptional client experience and quality medical care for Pets We appreciate the opportunity to address this matter Wellness Plans are discount membership plans designed to help make top quality veterinary care convenient and affordableWellness Plan services are provided at deep discounts under an annual agreementPlans automatically renew at the end of each plan year because Pets need annual careAgreements may be cancelled at anytime, however, if an agreement is cancelled before the end of its term, the client is responsible for the remaining payments on the plan or the full retail value for services and discounts used under the plan, less payments received (whichever is less) regardless of Pet status including Pet death or Pets given away These terms are all provided to the client at the time of enrollment and we even have client’s initial the automatic renewal term (as seen in the attached agreement)We have set the plans to non-renewal and they will expire on their anniversary date of August 20, As services were used on the current plan year there is a cost to cancel earlyIn this case, [redacted] received services and discounts with a retail value totaling $Mr [redacted] has paid $(payments @ $24.95) towards the services receivedIn this case amount owed to cancel the Optimum Wellness Plan is $124.75, the remaining payments [redacted] received services and discounts with a retail value totaling $Mr [redacted] has paid $(payments @ $24.95) towards the services receivedIn this case amount owed to cancel the Optimum Wellness Plan is $124.75, the remaining payments

Complaint: [redacted] I am rejecting this response because: When I signed up for the month plan in 2014, I believed it was a month plan I was told that it was a month plan I was holding a week puppy in my hands and trying to finalize payment I didn't realize Banfield would trick me I wasn't aware of the automatic renewal In September of 2015, during my last office visit, I made it clear to the vet and to the office staff that I did not want to continue this plan I feel that the automatic renewal is a deceptive business practice and I would like a refund any charges above and beyond the months that I agreed to pay Trickery and deceipt is not going to bring about loyal customers Sincerely, [redacted] ***

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