Balma Home Reviews (%countItem)
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Balma Home Rating
Address: 539 W Commerce St # 1789, Dallas, Texas, United States, 75208-1953
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ordered a product a month ago and heard nothing from them. Tried to contact and the number was disconnected and the email listed would not go through.
PRODUCT
Remover Pen for Moles, Skin Tags, Warts, Age Spots, Freckles & More Ã? 1 $34.95
Subtotal: $34.95
Shipping: $4.97 via Flat rate
Payment method: Credit Card (Stripe)
Total: $39.92
Order number: XXXXX
Date: April 18, 2020
Total: $39.92
Payment method: Credit Card (Stripe)
I have not heard from them. I called the contact phone number and it has been disconnected. I tried to contact email for the company and the email would fail to send.
If the company has closed the business I would like my money back and their website and the ordering ability taken down. If the company is not shut down I would like to be contacted immediately from them.
Contact Name and Title: Adam
Contact Email: ***@balmahome.com
Dear ***
I hope you are having a nice day.
First of all, I'm sorry for the delay in our response. Your order #XXXXX for an elephant pillow. Has been already been sent and it has a tracking number.
It has been sent to our shipping partner processing center. And it's on it's way to you. Your tracking number is LBXXXXXXXXXSG and can be tracked at trackdog.com
We are having some delay due to covid situation, but we are still delivering as expected with our shipping policies. Due to this situation we have suffer a huge amount of questions and concerns, and we are doing our best to answer to all our customers.
However, I just checked and we haven't received any contact form you in our helpdesk. If you want you can write us at ***@balmahome.com and our team will answer you as soon as possible. We are receiving emails at that number. I'll ask our customer support team to review tour tracking and delivery status.
I'm really sorry for the delay, and lack of response. We are doing our best to improve our service every day. I hope this information helps you and don't doubt contacting us.
Best Regards.
Adam *** Manager.
(The consumer indicated he/she DID NOT accept the response from the business.)
First, the response has the wrong item listed. I even provided the item description that I payed for in my complaint. Second, the reason they can not find any communication from me in their records is because the phone number listed " +X (XXX) XXX XXXX" is disconnected and the email "***@balmahome.com" address fails to send every time I try. Third, I have received no order confirmation of any kind. Fourth, the tracking number provided in the complaint response is the first that I have got and when I look it up it says something, but not described by any means is being shipped from China. So NO I do not except the response from Balma Home and this "company" should be held responsible for their actions. After looking at all the other complaints from other customers I can not for the life of me understand why the Revdex.com hasn't actually taken any action.
After placing an order with this so called company I believe that I've become a victim of an online scam. After receiving an email from them informing me that my order was with USPS but I would be emailed a tracking number when they receive one,I called the number on the website immediately only to find that the number is not in service. After 30 days I have not received my order. Beware of what I believe to be an elaborate scammer.
NEGATIVE STARS. Both the phone number nor the email worked. Couldn't even get in contact with these people. I ordered an item from this website and felt that something was off when I didn't receive a tracking number or a confirmation that my order was processing. So, because of this feeling I checked to see the legitimism of the website and man are they SCAMMERS! How in the world does google allow their website to be one of the first websites to pop up in their search engine? Anyway, I disputed the order ASAP. PLEASE STAY AWAY FROM THIS WEBSITE!!!!
Never sent our order. I had to dispute the charges with my credit card company.
Dear ***
First of all, we are really sorry for the experience you are having with us so far.
Due to the Covid-19 situation we have suffered some delay delivering orders and also answering our customer concerns. And we are really sorry for that, and we are doing our best to improve every day.
I just checked your order and it was sent on may 3rd, and it has a functional tracking number and should be delivered by our shipping provider USPS, if it hasn't been delivered already.
We also so that you made a dispute with your credit card company, we are really sorry to hear that you had to get to that point and we couldn't help you earlier. After reviewing our customer support records, I couldn't find any contact from you. Please next time you can contact us at [email protected]
Your order will be deliver as expected with our shipping policies. Once again we are sorry for the delay in our response.
We hope you are able to enjoy your order, if you are not already doing so.
Avoid these guys. Ordered from them a month ago, got a fake tracking number, then silence. Emailed them with no response. Their phone number for customer support is disconnected. Anyone know a lawyer?
never received my shipment
order#XXXXX on april 17th 2020 I received one email from them saying thank you for your purchase I have never received this order I can not get in touch with them phone hangs up when you call email can never get sent I have tried multiple time and have had no luck whats so ever I want my money back or my product thank you
the amount is $44.92
my product or my money back
I ordered a phone screen repair kit on April 17th, 2020 n received a confirmation email and nothing else they don't respond I never received item
Bought April 17th order# XXXXX for $14.94. used PayPal to purchase this item a phone screen repair kit. They sent confirmation email and then another a day or two later saying they shipped item to USPS n once they receive the tracking # they would send it to me which is when I got concerned because they would of printed the label from their own shop n redieved a tracking number before even giving it to USPS so that's when I realized this was bogus. I can call my bank and get my money back or even contact PayPal to resolve this but I would like the item if possible If they even have it. I'm not sure the level of this scam because I see other people who had problems with them did eventually get their item so not sure what's going on. Please help however you can thank you.
Please send the item or a full refund. Thank you
A product (headset) was ordered from the company on 4/22/20, my credit card was charged on 4/23/20, and my product has not been received.
I placed an order with Balma Home via the internet on 4/22/20. I purchased a Battle Royale Gaming Headset - Camouflage Blue, Order #XXXXX. My credit card was charged $49.92 on 4/23/20. I received a confirmation email from them on 4/22/20 stating that my order had been received. I have attempted calling the company (XXX-XXX-XXXX) and the phone number is no longer in service. I have emailed them twice (4/29/20 and 5/4/20) at ***@balmahome.com and have gotten very vague responses from individual/personal email accounts (not BalmaHome) with no answers as to the status of my order. I feel that this is a bogus company and that I have been scammed.
I have spoken with my credit card carrier this morning and disputed the charge. They will be crediting my account in the next 2-3 days in the amount of $49.92. I will then fill out some paper work that they will be sending my in regards to the disputed charge. This business needs to be held accountable.
Item arrive late to start off. Within two days of receiving the game system I tried it out. I immediately noticed the system was not working.
I have emailed the company three times for information on returning and getting a full refund for the system. No response.
Order placed on April XX XXXX. Order number #XXXXX.
I want a full refund.
Wish I looked here before purchasing. I made a purchase on May 9, 2020 and never received a tracking number. Sent emails and still nothing. Please be careful if you are considering buying from these people. I think I may have been scammed too.
Please don't order from them! Products never received, and no refund given; scam!!!
I've come to terms that I will never receive my purchase or a refund Balma Home are a fraudulent company. Zero stars
Placed order a few hours ago, tried to cancel order has not been shipped but the money taken from my bank account. Would like refund. ON#XXXXXX
Vibration Plate Whole Body Vibration Exercise Machine
Order Number XXXXXX
Purchase Date 5/13/2020
Amount 204.96
Payment Method Credit Card
Refund of 204.96
Company has issued a refund for my money please close this case. Thank you
I received confirmation they received my order and they took the money out of my account. I have not been a text to track my order.
I purchased child secure seatbelts vest in blue. Everytime I try to email it says there was a error and the phone number will not go through. Order number is XXXXX paid with *** one credit card on April 16th, 2020
I would like the product as it is for my 6 yrs old autistic grandson
Payment was processed but I haven't received the product. Contact information is no good.
On 4/27/2020 I ordered the "adorable elephant plush toy" from Balma online. I paid $24.87 (tax included) with my bank debit card which was processed immediately but have not received the product. I received an email that said my order was received and was being processed on 4/27/20. Order number XXXXX. I haven't received any further emails or notifications. When I click "track my order" on the website I am told to enter the tracking number that they emailed me, however I never received an email with a tracking number or a confirmation that my item was shipped. I've tried to contact them by the provided information under "contact us" but the phone number is no longer a working number, they don't respond to emails and I'm given error codes and prompted to "try again later" when I attempt to send a message through their "contact us" tab.
If I am not going to receive the product I ordered then I would like a refund of $24.87
Made an order online, wasn't shipped in time for when I needed it. They won't cancel my order and refund my money.
Made an order online in April, I needed the item by May 9th. When the item wasn't even shipped by May 9th I canceled the order. On May 12th the company reached out to me saying they refuse to cancel my order and will ship me the item regardless of whether I need it or not.
I just want a refund and don't want the item
Never received my order, its been at least 2months now. They don't respond to emails and their company number was a "text now" phone number. This is a SCAM company BUYER BEWARE!!
I have placed an order #XXXXX on April 23,2020. I have tried several times. Still waiting for my order or refund and the phone/email does not work.
I have placed an order #XXXXX on April 23,2020. I have tried several times to contact this company. Still waiting for my order or refund and the phone/email does not work. There has been no communication from this company besides confirmation of them receiving my order request. I would like a full refund immediately because I was guaranteed delivery which I paid for. I am very disappointed in their customer service.
I have placed an order #93087 on April 23,2020. I have tried several times to contact this company. Still waiting for my order or refund and the phone/email does not work. There has been no communication from this company besides confirmation of them receiving my order request. I would like a full refund immediately because I was guaranteed delivery which I paid for. I am very disappointed in their customer service.
The Kids GPS Watch Phone was far more complicated for a KID then the description indicated and a SIM card and an account must be created.
Balma Home was not willing to accept a return or apply a credit. Their return policy does not fit their advertising policy of customer satisfaction.
This is not a customer satisfaction company and return policies are very rigid. You order it, it is yours no matter what unless it is damaged. Customers placing an order should be aware of their strict return policies.
waiting on a response for the order I placed which is order number XXXXX
just want either a refund or delivery of order number XXXXX
delivery of my order number XXXXX
THANKS FOR YOUR RESPONSE AND HELP, GOT THE PRODUCT THAT I ORDERED