B And B Movers

Review: I bought a couch and love seat and I have found its to big for my living room and want either return it or exchange it and it has only been 6 days and they tell me I cannot exchange or return and they want me to do a voluntary repo that reflect on my credit and the payment is not due till the [redacted].Also the people that brought it out to me did not understand a word of English and then also I had bought a surround sound and they said they would have someone out the next day not knowing they dont do it unless you buy a tv from them.So the manager Bot had to come o7t and install it.I have decided I do not want this couch and love seat an would like to return with out affecting my creditAnd also they want me to pay to have it come picked up which I will not do.Desired Settlement: I would like to have a sectional couch put in its place for equal value of couch and love seat.

Business

Response:

Review: They won't honor their warranty on a 60 plasma tv that was bought by me under my ex girlfriends name. I bought conns 4 year ext warranty and now they don't want to honor it.Desired Settlement: Replace tv under warranty

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint.

After further review and research, we found Mr. [redacted] complaint is regarding

a 60” television that was purchased by different consumer. We are unable to

disclose any information to a 3rd-party regarding this consumers.

Our records show on 10/19/14, Mr. [redacted] contacted us via social

media stating he purchased a 60” plasma television and Conn’s Repair Service

Agreement Plan under his ex-girlfriend’s name and the warranty is not be

honored. Mr. [redacted] was educated that he would need to have the original owner submit

a written request to transfer the warranty into his name to utilize the

coverage under the terms and conditions of the Repair Service Agreement. Refer

to your Terms and Condition of the Repair Service Agreement SECTION (8)

Transfer: This Agreement is transferable upon FWSC or its Administrator

receiving a written request from the original owner. The written request may be

sent to Conn’s at [redacted] or by email as provided at

[www.conns.com].

Conn’s is willing to honor the Repair Service Agreement Plan once

we have received the requested documents. We a copy of the Repair Service

Agreement in our response.

If we may be of further assistance, Mr. [redacted] may contact us at [redacted]

Review: I ordered a tv from conn's using my credit account. When placing an order #[redacted], I was advised by [redacted] id#[redacted] to add an equipment protection plan for the cost of $250.00. I was informed the insurance would cover complete product replacement if something was to happen to the tv "it would be replaced for a scratch". I was told the term of the insurance would be through 2015. About a month ago the tv began going out for a short period and them would turn back on. I was instructed by a manager Mr. ** (would not give last name) the tv would be repaired with a 3-5 business day time frame, after a week of no word, I contacted the store and talked with Mr. [redacted] who verified my insurance and assured me my issues would be fixed. At this point my tv had been down for 2 1/2 weeks. After another 3 days of no response or resolution, I went into the store and demanded to talk with a manager. I was told no manager was there to assist me and again I would be contacted. After a 2 day waiting period I contacted the store and spoke to the origin** rep who sold me the tv and insurance policy. I was told that she was currently speaking to the area director on my issue and gave me Monday 4/14/2015 ad date of completion. As of Monday my tv was still broken. The 3-5 day time frame was passed and they had not yet come out to pick up the tv for repair. I again called the store and advised them of the bill I had recently paid on my conn's account as well as the cable bill paid but I was still unable to turn on my tv. After another 3 day wait I turned the tv into the store. The manager I spoke to that told me my issues would be resolved by the 14th and to come into the store and speak with her but she was off that day and the next. When I turned the tv into the store I was told I could not leave the merchandise there but was not given a date for pick up or replacement. At this point the tv has now been broken for a month, returned and paid for and I have still not received a time frame for resolution.Desired Settlement: I would like the tv replaced for a brand new one. I've been waiting a month for them to replace the parts needed and I know the issues with the tv would continue. I would also like to be contacted by a manager for the store to explain the incompetence of the staff and the lack of willingness to assist the customers.

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on

1/25/13, Mr. [redacted] purchased a Samsung 60” TV with a 25-month Repair Service

Agreement Plan. On 3/3/14, Mr. [redacted] contacted us stating the television

screen keeps blacking out and only has audio. A service call was scheduled for 3/6/14;

upon inspection the technician did not find any mechanical defects with the

unit and suggested that Mr. [redacted] contact his cable provider to inspect the

cable box. On 4/2/14, Mr. [redacted] contacted us again regarding the same issue; a

service call was scheduled for 4/3/14. Upon inspection the technician found

parts needed to be ordered however, there was a delay with the parts needed for

repair. We apologize for the inconvenience Mr. [redacted] experienced as a result

to the delay. Conn’s has agreed to exchange Mr. [redacted]’s television due to

service delay; as of 4/17/14 Mr. [redacted] selected a new Samsung 65” television.

If

I may be of further assistance, Mr.

[redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: This problem has been on going since [redacted]. Before our warranties on our washer and dryer expired we placed a service call. Someone came out and took a look and said they needed to order parts. They said some type of springs were needed in our washer and that the heating element in the dryer had gone out. The repair man made it clear that the parts would be ordered and he would come out to install them. Back in [redacted] a service man came unannounced to my house and said he was here to repair them. I told him sir I am on my way to work and no one ever called me back with an appointment. He said it would be fine and that he would reschedule. Well I waited for someone to come out and take care of the issue and it is now [redacted] and no one has come to repair the work that was initially supposed to be. My washer also does not fill up properly and the appliances are missing their rightful parts. They are also stating that this is a closed ticket, yet I don't have any receipts from them. If someone signed something it was not me and if so someone did so fraudulently. Also my stuff is still lacking the parts promised and the work has not been completed. Their was a young light skinned, black man that had came out once and he is the initial person that said things would get taken care of. His hair was close cut and he was thin with brown eyes.Desired Settlement: I just need the correct parts and for appliance to be repaired. If they can't be repaired I need new appliances. I would also like for them to make an appointment to fix this issue where they do not show up unannounced.

Business

Response:

Review: To start I have several issues at hand. Conn's added [redacted] to my bill have I clearly provied them with a home owners policy from [redacted]. They stated they would remove the [redacted] charges but it's been two months and nothing has been removed. Upon delivery the delivery guys bend my lamp shade , dropped my old washer in which I was giving away and broke my railing. All was done and they did not inform me they did so. I had to find the hidden broken items. They also scratched my new washer. Upon conatcting delivery department they offered me a credit on my account. Which two months has still not been applied. After 30 days we were still unhappy with the quality of the mattress that we had bought . The salesman had stated after 30 days it had a sleep guarntee and could be exchanged. Thats how he talked us into a new mattress when we intended to buy a washer and dryer only. When I contacted the store the slaesman said he was sorry but he mis informed us and that one mattress did not have that gaurantee. I spoke with manager and he made me wait weeks while he spoke with different people to decide to switch the mattress out. The manager had us come to the store pick a new mattress and do a new cotract. He added the washer, dryer and new mattress and wrote a new cotract up with a different due date and amount due. He tried to add more [redacted] but I threw a fit so he made me sit one hour !! while he called them to get [redacted] creificate turned in. We went home and waited weeks for delivery because they wanted us to keep the old boxsprings that didnt match the set. I finally gave in and accepted the mattress only but of course it was the wrong thing to do. Now Conn's collection department calls me every day. They want me to pay for two contracts with the same items listed on both contracts , they still have [redacted] charges on both contracts and have not listed my refund or my damage credit on either one. I have emailed store manager almost every day and he never responds. I have asked that he have the district manager contact me but he will not answer me back. I asked he fix this and no response. I have talked to customer service every day and they say the looking into it. But they say I owe for both contracts and will be required to pay both to protect my credit. But I only bought one washer , one dryer and one mattress. I do not have two of both but they have two contracts with the same exact items on them and threaten me to pay both. I spoke with delivery and they confirm only one washer, one dryer and one mattress have been delivered. I need your help I am basically being conned. I also need my damage credit applied, unauthorzed [redacted] they added refunded and one account / contract. I have emails in refernce to the damage credit and stating it will be credited to my account. Please, help very frustrated.Desired Settlement: Damage credit applied, one legal contract, insurance charegs removed.

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted] concerns regarding account

#[redacted]. Mrs. [redacted] stated insurance

was added to her contract and she provided proof of insurance. She also stated

we offered her a discount on her product because it was scratched. She also

stated she signed a new contract, but it has not been put in place.

According to

our records, Mrs. [redacted] signed a 32 month retail installment contract on

February 3, 2015. Mrs. [redacted] signed a

replacement contract on March 7, 2015 removing the insurance and added the

discount she was to receive; however, the signature on that contract was not

able to be verified.

We have

attempted to contact Mrs. [redacted], but she has not returned our calls. We will be glad to implement the second

contract; however, Mrs. [redacted] will need to provide a copy of her driver’s

license. Once that has been received, we

can send her a new contract to sign through our online Docusign system.

We value Mrs.

[redacted] as a customer and appreciate her bringing her concerns to our

attention. We have provided a copy of

both retail installment contracts as well as the payment history for her

records. Once we have received a valid

signed contract, and it has been processed, the credit mark Mrs. [redacted] has

received can be removed. Thank you,[redacted]

Review: I went to Conn's to purchase leather furniture, I told the salesperson I was interested in purchasing leather furniture he showed me 2 sets he stated were 100% leather he asked me if I would be interested in a blended leather and I again told him no I wanted leather he stated those were the only 2 sets of leather he had in the store. I choose a set and paid cash, the furniture was to be delivered the following Wednesday. I signed for the delivery and then set about arranging it, when I removed the tags from the the first piece it clearly stated on the tag it was bonded leather which is basically vinal. I immediately called the store and asked for the salesperson and was told he was off until Saturday I explained the situation and stated if that was the case they would make it right and he would have his manager call me. After 24 hours of no return call I called again 3 times to speak to the manager and each time he was with a customer or in the bathroom and would return my call which he never did. My husband finally got ahold of him the following day using a false name. The manager assured him he had submitted the paperwork to corp office and it would be refunded but would take a few days. On Saturday we received a call from the salesman stating he never told me it was leather and they would not be refunding our money but would exchange the set for store credit and we would be charged for the pick up I said that was not acceptable and asked for the manager and of course he was busy. I called the corporate office on 4 occasions and was told a district manager would return my call and never received a return call.Desired Settlement: Would like the cash I paid for a product that I was led to believe was something it wasn't refunded and the furniture picked up at no charge. Thank you.

Business

Response:

Thank you for the opportunity to respond Mrs. [redacted] complaint. Our records show on 7/04/14, Mrs. [redacted]l purchased a Brantley Java furniture set

which consisted of three pieces; sofa, loveseat, and a

chair ½ with a 48-month Furnituregard Plan on all three pieces. Mrs.

[redacted]l received a 32” Haier LED TV with her purchase and elected

to have her items delivered. Mrs. [redacted]l was scheduled for delivery and

received all her items on 7/09/14 in good order. Our records show on 7/17/14, Mrs. [redacted]l contacted us stating she was unsatisfied

with her furniture and stated she was misinformed by her salesperson that the

furniture she selected was 100% leather. After researching Mrs. [redacted]l's

complaint we found she had been looking at another furniture set; however she

agreed to the less expensive furniture set which was not leather. Mrs. [redacted]l

was reminded of Conn's Return and Exchange Policy: within 14-days a consumer

can exchange their furniture to equal or greater value with a $129.00 exchange

fee. Although Mrs. [redacted]l has

exceeded the 14-day Exchange Policy, Conn’s has agreed to extend her the option

to exchange her furniture with a $129.00 exchange fee.

If we may be of further assistance, Mrs. [redacted]l may

contact Customer Service at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

While I appreciate the response by [redacted] much of her information is incorrect. Ms. [redacted] states my first attempt to contact them was on 7/17/14 this is incorrect my first attempt to contact was in fact 7/10/14 to the store I purchased the furniture from on 7/10 I made 5 attempts to contact the manager with my complaint after each call I was told the manager was in the bathroom or with a customer and would return my call which he never did. Finally my husband called from a different phone and used a different name and was able to get him on the phone, he told my husband he would have to look into and if his sales person did mislead us it would be taken care of on 7/12/14 my husband had still heard nothing back from him so he called him back at that time he told my husband that he had submitted the paperwork to corporate for a refund and would take time to process and he would call him the following week and of course there was no return call from the manager. in all 14 calls were made to the store to try to resolve the issue between 7/10 and 7/14.

On 7/14 my husband called again and was told by the manager that his sales person told him he did not tell me the furniture was leather therefore there was nothing he could do. At that point I made my first call to their Customer Service number on 7/14/14 and explained my complaint to them, the young lady I spoke with was very kind and said she was sure they would refund my money as I had paid cash and was mislead, she would have her supervisor call me back. On 07/17/14 I had still not received a call back and called again and of course had to tell the story all over again and was told that I should have read the fine print they don't give refunds the most they could do was exchange the furniture at that point I said fine but I want to get it from a different store because I did not want to deal with those people any longer she gave me the address of another store. I would also like to say that the reason I did not know the furniture was not leather is the store removes the manufactures tags from the furniture on display and you have to trust your sales person is telling the truth, I explained to her I would not pay the $129.00 exchange fee and she said she could not authorize that it would have to be the District Manager and she would have her call me back guess what no return call. As to me choosing a less expensive set of furniture this is not true it was actually more expensive and I assumed this was because it was 100% leather as I had asked for and that is what the sales person informed me. Also I was never verbally informed of the return policy by anyone at the store. The only place that is even mentioned is on the envelope of papers they give you after you have already made the purchase. I do have phone records of all my calls to the store as proof and also to the customer service line.

In summary no I am not satisfied there is no resolution and to this day no one from there customer service department has called me to resolve this issue. Please fell free to call me anytime.

Thank you

Review: [redacted] knows I try to be honest and treat others as such. I have contacted Conns 1-800#, customer service on 3 separate occasions and spoke to 7 or 8 different reps, being transferred from this one to that one and now I have to take time out to file this complaint because I was told it was going to be forwarded to the proper department and corrected, even that someone was going to give me a call back, never happened yet. I started paying this loan out as of Jan. 20th, keeping up with the payoff amount being given to me from their(Conns)system. Last payment I made was, what was told to me to pay account off in full ($125.45) . Well months later I go on the website to pay my other conns bill and I see I have a balance $23.53. Which if I had not ran across this lord only knows if from adding more and more fees I would be reported again to credit bureau. Its so unfair to us honest hard working people who have to count our nickels and dimes, to have to go through this. My name has been reported to the credit bureau in the pass, which I have disputed because I know there were errors. of stuff like this and it still affect my credit as of today. I don't want to see this unfair treatment should up on my report again as well.Desired Settlement: I want this to be cleared up and have a $0. balance, as it should be. As well as my other accounts be reviewed again to see what if any thing was in error to have my name placed on the credit bureau of unfair practices as this. I do have a copy of the last payment which is on conns website as showing I have paid off this account.

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding her

account. [redacted] stated she wanted

her balance cleared and her account closed.

As a one-time

offer and a goodwill gesture we are in the process of closing [redacted]

account. Please allow 7-10 business days

for the account to close. Once the

account is closed, [redacted] will receive a close-out letter in the mail.

We value [redacted] as a customer and appreciate her bringing her concerns to our

attention.Thank you,[redacted]

Review: On 11/11/2013 I purchased a ** Refrigerator with an extended 24 month warrant for a total price of $3490.87. On 09/02/2014 (less than 1 year after purchase) the refrigerator stopped cooling and has a error code. I contacted both Conn's and **. ** sent a repair person that replaced a Controller Assembly & Multi-Duck Assembly (computer and fan motor). On 03/31/2015 when I returned from work the same thing had occurred. I contacted Conn's and they sent a repair person on 04/01/2015, he repaired the unit. Within, 4 hours it was doing the same thing, I called them back the same day. They returned on 04/03/2015 and replaced a part. The unit still would not work. They've scheduled to come out again on 04/10/2015 to replace the same parts that they have replaced on the 09/02/2014.Desired Settlement: I would like another new refrigerator. If they could fix the one I have and it works another 6 months then I'm getting close to the end of the 24 month service agreement and I'm then out of a refrigerator or spending an enormous amount on repairs. It's a lemon and should be honored under the lemon laws.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted]’s

complaint. Our records show on 11/11/13, Mrs. [redacted] purchased a ** French Door

refrigerator with a 24-month Repair Service Agreement Plan.

We received Mrs. [redacted]’s complaint and found she contacted our

service department on 3/31/15 stating her refrigerator was not cooling and

displayed an error code. A service appointment was scheduled on 4/1/15; during

inspection the technician found parts were needed to complete repairs. Once we

received the parts Mrs. [redacted] was scheduled for service on 4/3/15. During

installation the technician replaced the Multi-Duct Assembly and Grille

Assembly however; it was determined that additional parts were required to

complete repairs. Our records show the technician ordered a new PCB Assembly

and Controller Assembly which is scheduled to arrive on 4/15/15. The parts were

received and Mrs. [redacted]’s refrigerator was successfully repaired on 4/17/15.

We were able to verify that the manufacture replaced the Controller

Assembly

&

Multi-Duck Assembly on Mrs. [redacted]’s refrigerator in September of 2014. However;

Mrs. [redacted]’s refrigerator does not meet the qualification for an exchange under

the Terms and Conditions of the Repair Service Agreement, please refer to Terms

and Conditions Number (7) Limit of

Liability.

We have included a copy of the Repair Service Agreement with

our response.

If

we may be of further assistance, Mrs. [redacted] may

contact customer service at 1-877-358-1252.

Kind

regards,

Dyeisha

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

From: [redacted] [mailto:[redacted]@bellsouth.net] Sent: Tuesday, May 19, 2015 7:52 AM To: drteam Subject: ID [redacted] Good Morning,I apologize for not responding with the 10 days, however, I've had illness in my family. I do not agree with the response provided by Conn's. If you review the documents that was sent to you including the receipt for the first repairs that were completed you can see the number of times that a service representative was called out to repair this refrigerator. The fact remains in is documented and forwarded to you of the number of times that they came out within the past 6 months and most recently in the past 30 days. The person responding to you explained what was suppose to have been the problems but did not accurately tell you the number of times that they came out to fix the same problem. If you'd review the documents that I sent it shows the number of times that they came out and the amount of time that I took off work to meet their representatives. They came out more than 4 times for the same problem.The problem is that Conn's does not want to honor there agreement that to replace this unit because of the cost of the unit. They are aware of the Class Action Suit has been filed because of the same problems that I've had with this unit. It is my belief that they are trying to fix an unfixable problems until the warrant runs out. Thank you. Ms. [redacted]

Business

Response:

Thank you for the opportunity to respond to Mrs.

[redacted]’s additional comments. We have reviewed the documents provided by Mrs.

[redacted] and found she is counting each time the technician appeared to her home as

a service call. This is not an accurate

count and as previously stated our records show only 2 completed service calls

with Conn’s.

Our records do not indicate a service call was

set-up on 9/2/14 with Conn’s. Based on

the information provided by Mrs. [redacted] she contacted the manufacture who

provided the number for a local service provider who assessed and repaired her

unit by replacing the controller assembly and multi-duck assembly. Because this repair was completed through the

manufacture Conn’s would not have record of this repair.

The first service call with Conn’s was placed on

3/31/15, as stated in Mrs. [redacted]’s notes on 4/1/15, the Conn’s technician came

out during that time he assessed the unit to determine what needed to be

repaired. He ordered a part and returned

on 4/3/15 to install it. After

installing the part he found an additional part was needed which was ordered

and installed on 4/8/15. He tested the

unit and everything was working properly.

The second service call with Conn’s was placed on

4/10/15; a Conn’s technician assessed the unit on 4/13/15 and was advised to

replace the Controller Assembly. The

technician ordered the part as instructed by the manufacture and installed the

part on 4/17/15 to complete the repair.

Mrs. [redacted] contacted us the same day stating there was another error

code. The technician went out and found

there was a loose connection to the part that was installed on 4/17/15.

After confirming the service call that was

completed on 9/2/14 by a 3rd party and reviewing the second opinion

that was provided. Mrs. [redacted]’s

refrigerator qualifies for an exchange at this time. The exchange has been approved up to the

original amount paid. Mrs. [redacted] may

visit her nearest Conn’s to reselect and schedule delivery. Mrs. [redacted] has been contacted and is aware of

the approval.

Kind regards,

Kathryn [redacted]

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Thank you for assisting me to resolving this complaint. I do not believe that Conn's would have agreed to replace the unit had not Revdex.com been involved. I truly thank you for your assistance.

Review: I have been having problems with items I purchased. I called at the beginning of Dec. 2013 to have maintance done again but this time its on all of the items purchased. I called for service and was refused service. So I called the Furniture department manager at the store where I purchased the items and told him about my problems he advised me not to worry my items were covered the first year thru Conn's and he referred me to Conns Customer resolutions dept. to have it taken care of. So I spoke with [redacted] at the [redacted] and she advised me that yes my furniture is covered for the first year thru Conn's and that she would ensure I would receive service so in the next couple of days I received a call for a service appointment on 12/** but I would be out of town so it was scheduled for 12/** I received a call on 12/** that due to a emergency I was being rescheduled to 1/**.The tech came out and advised that the problems were due to poor workmanship the sleeper sofa and love seat had multiple staples coming through the furniture from the inside covered so he pulled some out but stated when the parts came in they would have to be fixed from the inside. He looked at the recliner and stated there was no foam cushion between the wood and fabric which was causing the fabric to crack on both sides. He told us the would have to redo the back of the recliner by putting in the foam backing and recover it.The tech stated he would order the parts & call me to schedule a day to come out to repair once the parts were in.Desired Settlement: I received a call from Conns saying they wouldn't fix the recliner even though it's a workmanship problem. I pay my bill I have had multiple problems with this furniture I just want my recliner fixed and Conns to honor their word and fix it

Business

Response:

Review: I paid Conn's appliance the total amount I was quoted, faxed over my renters insurance they claim to never have received it, they did not close out my account after last payment was made they haven't contacted me in 9months to let me know it wasn't taken care of, I was under the impression everything was paid for & done. Now being told I owe over a thousand dollars in interest on something that was supposed to be closed & paid off as of July 22, 2014Desired Settlement: I want the account closed like it was supposed to be as of July 2014.

Business

Response:

Thank you for the opportunity to respond to [redacted]

concerns regarding account #[redacted].

[redacted] stated she paid off her account but it is still open and

showing an outstanding balance.

We received a copy of [redacted] renters insurance on

April 6, 2015. We are in the process of

applying an insurance credit to the account.

Once the insurance credit has been applied, we will close the account. Any late fees will be reversed.

We ask that [redacted] please allow 7-10 business days

for the credit to post. Once all the maintenance

has been completed, [redacted] will receive a close out letter in the mail

for her records.

We value [redacted] as a customer and apologize for any

inconvenience she has experienced due to this matter. Thank you,[redacted]

Review: April and May 2014 was reported 30 days late to credit bureaus.

The item Conns Credit Corp is inaccurate because I have never been 30 days late as being reported. The payment was made electronically by check on May 18, 2014, on the Conns website. It posted to the account on May 19th. The ACH did not come out of my checking account until May 20th. On the Conn’s payment website it states, “ it may take up to three days to post onto the account.” This proves that I did make the payment before the 19th of May. I am requesting that the item be deleted to correct the information. This is an ongoing issue since June 3, 2014. On July 7, 2014 I spoke with a representative named [redacted] she stated that Conn’s submitted a request to credit bureaus to remove 30 day late notice.

I later received a letter stating that Conns Credit Corp will not remove the 30-day late marks on my credit report. They also sent me a copy of the ledger showing only when the payment was posted on May 19th. I have proof that the payment was made on the 18th of May for April payment.

They also reported my May 2014 payment 30 days late. [redacted] informed me, Conn’s representative, that the request was submitted to credit bureau to remove the negative information. After following up I found out that it was not done. I am requesting that the item be deleted to correct the information. It would have been 30 days late if it was paid on June 19, however, on the receipt was paid on the 14th.

I am very disappointed with Conns Credit Corp, as I have been a customer since July 1, 2009. I have paid off a total of five accounts and never being late. Its very sad to see this how they treat their long time good paying customers

I also have letters and receipts as proof of these claims.Desired Settlement: I wish for both 30 day late payments to be removed.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s

concerns regarding account #[redacted].

[redacted] stated he assessed a negative credit mark

in April and he has never been 30 days late on the

account.

According to our records, [redacted] processed a payment

in the amount of $205.87 on May 18, 2014.

The confirmation [redacted] received stated the

payment was scheduled to process on May 19, 2014. This payment was past due as of April 18,

2014.

We

are obligated to report factual information to the credit bureaus and are unable

to remove the negative credit marks earned by [redacted]. We have attached a copy of the payment

confirmation as well as the payment history for [redacted]’s records.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with this resolution.]

Regards,

I am very disappointed in the incomplete response to the complaint filed. Conn's did not respond to my complaint fully. They only responded to a payment that was made on the 30th day not passed the 30th day. They went on to say that the were obligated to report factual information, however, that is not true. They have reported a previous account, that I had a few years ago as 30 days late and had to remove the mark from my credit report. As for the complaint, a Conn's representatives informed me that as long as I don't make a payment after the 30th day I should be okay with no negative marks on my credit. So I assumed that the account was fine until I checked my credit report. I immediately called a Conn's representative about my April payment and I was told that she did not see a 30 day late payment and to send my information to your 30 day error department for removal. I waited a few weeks for resolution and saw on my credit report and they had reported May as well being 30 days late. This is not fair credit reporting practices. I have attached correspondence and documents to support my claims along with the receipt for May's payment which was paid four days before the due date. Because of Conn's error my credit score has dropped as well as the limits on some of my credit accounts due to the reporting of inaccurate information.

Review: I previously opened an account in October 2013 and receive no intrest for 1 year cash option to pay off my account, in march I went back into the store to make an additional purchase. Store employee [redacted] insisted he could add the purchase to my existing account and that my payments per month would be raised from 79. per month to 111 per month and my payment would be 1 day sooner then previous. When I came time to make my next payment I noticed that the information was not updated online so I called customer service and was advised that there was not just 1 account there were now 2 account and 111 was due on the 15th of each month and 79 was due on the 16th. I said that was not what I agreed to. The customer service agent said he would open a ticket and suggested that I go into the store and speak to the associate that had taken care of me that day when I went back into the store he denied telling me that there would only be 1 account and said that I miss understood him. I asked him at least 5 times that night about the new payment amount because I was wondering why it did not go up more. He shook my husbands hand and said its one account you have my promise. now customer service says to combine account to make payment affordable I must decline all cash options or do a volunteer repo on the merchandise. But that's not what we agreed to the date we made the purchase My credit is now being hit for a late payment when the customer service agent said to not make one of the payments and that it would be fine because he opened a ticket for it.Desired Settlement: I would like to have the 111 payments and both accounts be combined with my cash option like I was promised.

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] concerns regarding accounts #[redacted] and #[redacted]. According to

our records Mrs. [redacted] signed a 30-month retail installment contract on October 16, 2013 which

included a 12-month no interest promotion. Additionally, she signed a 32-month retail installment contract on March 1, 2014 which

also included a 12-month no interest promotion. Mrs. [redacted]

is stating the two contracts were to be combined into one monthly payment and

include the 12-month no interest financing.

Please note, a contract with an add-on account is not

eligible for our no-interest financing offer. However, as

a good will gesture, we are willing to reinstate Mrs. [redacted]’s 12-month no

interest financing and remove the late fee on the account ending in [redacted] The two accounts would have to remain separate. Mrs. [redacted]

would need to remit the past due amount in order to do so.

If Mrs. [redacted] would like to combine the accounts, we can do so, but she

would forfeit the 12-month no-interest financing for both accounts. If she would

like to forfeit the 12-month no-interest financing for both accounts, she would

need to go into the store to combine the contracts.

We value Mrs. [redacted] as a customer and sincerely apologize for

any inconvenience she experienced regarding this matter.

Thank you,

Credit Help Desk Specialist

Conn's

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. Please see consumers new issue and address.Repair Issues - An unreasonable or excessive delay in completing a repair

Review: They called and asked for a post dated bank debit I said no the did it anyway. Called the day it tried to debit the bank they said they would delete all my bank info. Next day they tried to debit once again. that was twice they tried to debit my bank with out my permission. I was charged fees from my bank do to no funds. They should be charged with fraud and theft.Desired Settlement: Charges field it is backing the law.

Business

Response:

Thank you for

the opportunity to respond to Mr. [redacted]’s concerns regarding account

#[redacted] Mr. [redacted] stated he had a

payment post to his account without his authorization which caused his checking

account to overdraft.

According to

our records and recorded calls, Mr. [redacted] authorized the payment, but stated

he didn’t know if it would clear his bank before his payday.

On [redacted] a refund in the amount of $82.18 was processed and sent for approval. Mr. [redacted] should receive the refund check

within 7-10 business.

We value Mr.

[redacted] as a customer and sincerely apologize for any inconvenience he has

experienced due to this matter.

Review: This is the absolute worst experience of my life as a consumer. I bought a television, sound bar and a blue ray player from Conns. I took them home and the blue ray player and sound bar did not work correctly. I returned them to the store and instead of them exchanging them they told me my products had to be shipped out of state to be serviced. Keep in mind I just bought them and they are brand new. Nevertheless, it's been two months and I still haven't received my products back. Meanwhile I have contacted their customer service department 17 times, went to the store 3 times and even found the regional managers phone number and called him. All of these attempts to get some help resulted in either the phone being hung up on me or being told they will call me back but never do. Even had one supervisor tell me there is nothing more they can do for me. On one trip to the store an employee there told me he would "never sell anything from Conns to a friend or family member because these things happen all the time". All the while, I have to keep paying Conns monthly for products I don't even have. I beg everyone to avoid buying anything at Conns. several people I have talked to have nothing but horrible experiences like mine with Conns and will tell you the same thing. Horrible! Horrible! Horrible! Can't even believe they are in business!Desired Settlement: I want Conns to keep there products and refund my money. If not I want my products working properly and compensation for the time I've been without them and all my invested time dealing with all the issues I've had.

Business

Response:

Review: We bought two power recliners and a power recliner love seat from Conn's in [redacted]). The initial delivery date was set for [redacted]. We received a telephone call from the store manager, [redacted], to see if Conn's could deliver the furniture sooner. We agreed to have the furniture delivered on [redacted]. On [redacted], Conn's delivered three pieces of furniture, two power recliners and a loveseat. One of the recliners was damaged (it had a large stain on the back cushion.) We told the driver we would not accept the chair because it was damaged. He called the warehouse and an unknown person asked if we would take a discount for the chair. We stated we wanted a new chair. Conn's agreed to deliver another chair the following day. On [redacted], Conn's again delivered a replacement chair. However, this chair did not have a power cord to connect to the wall. The chair was a "power recliner" and needed to be plugged into an outlet. Once again, the driver called the warehouse and Conn's stated they would deliver a power cord the following day. However, we ultimately decided we did not want the chair. Conn's did not deliver the power cord the next day, [redacted]. We called Conn's and requested that they come pick up the chair because it did not have a power cord and therefore, we could not use the chair. Conn's has refused to come pick up the chair or deliver a power cord. We have a chair that we can not use and Conn's is refusing to return and pick up the chair. We spent a substational amount of money for the chairs and loveseat. We have called the store manager, [redacted], multiple times, however he stated he would have to contact the District Manager. We have called the warehouse and spoke to the manager, [redacted], who also stated she would look into the matter and call us back. We have contacted Conn's Corporate offices as well, trying to resolve this matter. All we receive as feed back is someone will call you. No one seems to want to help us.

Product_Or_Service: [redacted] power recliner (2) and power loveseat

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

We want Conn's to return to our home and pick up the chair that does not work. We have a $[redacted] chair in our basement that we can not use because it does not have a power cord. We want the $[redacted] credited to our account.

Business

Response:

Thank you for the opportunity to respond to [redacted]’s dispute. We

researched [redacted]’s concerns and found it has been resolved.

Our records show on [redacted]’s [redacted] recliner was returned and

a credit of $[redacted] was processed to his account. We sincerely apologize to

[redacted] for the experience and any inconvenience that has been caused

regarding the return of his recliner.

Review: The sales person lied to me and told me my tv was 240hz .. and when I got it home it was 120 hz... which had delay on fast movement .. he told me my tv was led and it was lcd..the picture quality is aweful. and the sales price and info said it came with 4 pair of 3D glasses but the ones he gave me were not for my tv so it did not work. .. there was no remote back either.. they offered me another tv which had a dent on the back of it. ..Do not buy from this store. . They are truly conn'sDesired Settlement: Wish I could have them come pick everything up

Business

Response:

Thank you for the opportunity to respond to [redacted]’ complaint. Our records show on

3/**/14, [redacted] purchased a floor model Sony 60” 120hz 3D LED TV which

included 4 pair of 3D glasses with a 25-month Repair Service Agreement Plan,

which were picked up from the store the same day. [redacted] contacted us within

48 hours stating that the picture on the television turns off after a few

minutes. [redacted] was approved for an

exchange and our record show on 4/*/14, [redacted] replaced her television with

a Samsung 60” 3D Plasma which was picked up the same day. We attempted to

contact [redacted] on 4/15/14 to discuss her concerns however; we were unsuccessful

in our attempt. [redacted] is able to return the television with a 15%

restocking fee if she is not satisfied with the replacement model.

If we may

be of further assistance, [redacted] may contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: I bought a computer ([redacted]) from Conn's in [redacted] of this year ([redacted])... I have had to take it back 3 separate times for issues it had and the last time I took it in to the store was on [redacted]. I have not had it back since then. I have called the service center and the store many times. I have been working with [redacted] at the [redacted] store and he's said he is "researching" to see where my computer is. It's lost. Plain and simple. The tech service center said it was returned to the store around [redacted]. They even told me it was signed for at the store. The store says they reviewed their cameras and it didn't appear to be returned. The bottom line is it's been over a month and I don't have my computer nor do I have any indication that anyone within Conn's even knows where it is. I talked to the corporate office several times and one time they said they would contact the store, they didn't. I was told about 2 weeks ago that it was believed to be in a warehouse in [redacted] and was being sent back to the store. Even if they walk with it down from [redacted] to [redacted] it wouldn't take over 2 weeks to get here!Desired Settlement: At this point I have no idea if they even know where my computer is. I want a new one. I want it or a replacement and I want it NOW. Not another week from today, not once more "Researching" is conducted, now. Today.

Business

Response:

Thank you

for the opportunity to respond to [redacted]’s complaint. Our records show on [redacted],

[redacted] purchased a [redacted] with a 37-month Repair

Service Agreement Plan. After further review and research we show [redacted] had

three completed service calls on his computer; the last service call was

received on [redacted] stating the computer displayed a message saying Windows

failed to configure update. The computer was received in the service center on

[redacted]; upon inspection the technician found the computer had a corrupt

install of Windows. The technician reset unit to factory settings, activated

Windows, and installed updates with no issues; unit tested ok and was

transferred back to the store for pickup. Our records show [redacted]’s computer

was scheduled to arrive at the store for pickup on [redacted] however; the unit

was never received and unable to be located therefore, Conn’s approved to

exchange the computer. As of [redacted] re-selected a [redacted]

all-in-one desktop computer and received in good order. We sincerely apologize

for any inconvenience **. and [redacted] experienced during this process.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Kind

regards,

Review: On Friday June 27, I bought a Refrigerator for $1,818.59 USD, my invoice # [redacted] in the Conns store# [redacted] in Mesquite TX. I was told that the refrigerator would be delivered to my house on Sat. June 28. When they went to delivery on Sat. June 28, they didn't wanted to leave it because the Fridge didn't fit through my door, I asked them to remove the Fridge doors so I could fit and the people who were delivering the Fridge refused to do it and they return it to the store. On Sun. June 29, I went to the store again and I was told that the people who made the delivery, should have removed the Refrigerator doors to fit it into my house and I was told that they were going to make the delivery again Mon. 30 of June and that they would send people who will remove the refrigerator doors to get him to my house, I spent all Monday waiting for the delivery and it never arrived, then I call again the store and they told me that there was a problem with the Computer System. I was told that they were going to call me Tues. 1 of July to my delivery, to confirm my delivery by Wed. July 2. On Wed July 2 they called me to tell me that they were going to deliver the Fridge in my house between 12 Pm and 3 Pm, at 3 pm, I call back to the Warehouse, and the manager told me that they didn't have the refrigerator that the problem was with the store not the warehouse. After I went to the store again, they told me that the problem was with the Warehouse, not with them. I am diabetic and this is causing me health problems, now I had waste time and gas to go to the store and the warehouse, and neither the store nor the warehouse knows where the Fridge is. At this moment is 6:30 pm on July 2, and after hours of waiting I still havent solve anything, they told me that there is no one who can solve this problem. This is unfair because pay cash, they made me lose 4 days of work, gas and time, affecting my health as I am diabetic and so far there is no solution. I hope that whoever reads this claim please help me.Desired Settlement: What I seek with this complaint is that they give me a new refrigerator, since the one I bought seems that they cant find it, plus I want to be compensate for the economic losses generated by this problem, including gasoline, days of work and my health.

Business

Response:

Thank you for the

opportunity to respond to Mr. [redacted] complaint. Our records show on 6/27/14, Mr. [redacted] purchased a

Samsung French door refrigerator from us and elected to have this item

delivered. Our records indicate Mr. [redacted] was scheduled for delivery on 6/28/14; however during delivery

it was found the refrigerator was too large to enter Mr. [redacted]’s residence

therefore he suggested to the delivery team to remove the doors off the

refrigerator so it would be able to enter his home. The delivery team

stated to Mr. [redacted] they could not remove the doors from the refrigerator and

the refrigerator was returned back to the warehouse. Upon managers review

we found they were able to remove the doors and complete delivery. Mr.

[redacted] was rescheduled however due to lack of communication his refrigerator

was not delivered as expected. Mr. [redacted] was contacted and as of 7/03/14 his refrigerator has been delivered. We appreciate Mr.

[redacted] as our customer and as a token of our appreciation we have sent Mr.

[redacted] a $100.00 gift card to the address provided in his

complaint.

If we may be of further

assistance, Mr. [redacted] may contact Customer Service at [redacted]

Kind regards,

Review: I went in to Conn's in [redacted]TX, the [redacted] location. I purchased a laptop and a 75 inch [redacted] Tv. I told the Sales person, I wanted the tv with voice control and motion control. He assured me the [redacted] series tv was what I needed, and sold me extra accessories to ensure the tv worked as I wanted. His exact words were I would need a sound bar and the [redacted] package for the tv to work as desired, so I purchased all of these things. Once I got the tv home and set everything up, of course the motion and voice control options do not work. As I read over the manual it says I need a separate camera for motion control and no option for voice control.

I call the store for them to tell me I need a special remote for these features to work and it is a separate accessory. So I asked why I wasn't told about that when I was told about all the other options as far as accessories, when I SPECIFICALLY asked about these tv options.

I was told to call corporate, because they could not help me. Once I called corporate I was given the run around for hours, to only be told I need to be the remote and it's not their issue. So I said, I would return the things I bought because I was sold them under false pretenses, and then I was informed I would still have to pay the restocking fee.

I spent over $4,500.00 with them for warranties and products I purchased.

Did they offer to give me the remote for their deceptive practices? NO!

Why should I have to pay to return something, that was sold to me with LIES??!?!?!

On top of this, I had previously bought things from Conns with no problem, I was telling friends about them, now I will deter anyone I know from buying from this company.

I am in total disbelief.Desired Settlement: I would like for them to provide me with the necessary equipment, or take back all equipment with no fee for returning their products.

Business

Response:

Thank you for

the opportunity to respond to [redacted] complaint regarding a purchase

made under the name [redacted]. Our records show on [redacted]/14, [redacted] purchased

a [redacted] 75” [redacted] TV (with a 49-month Repair Service Agreement).

After researching [redacted] complaint we found she was misinformed

regarding television features. Due to the information that [redacted] was

given; Conn’s has agreed to honor her request to exchange her television

without a restocking fee. We attempted to contact [redacted] regarding

her concerns and exchange approval, but we were unsuccessful in our

attempt. [redacted] may visit her nearest Conn’s location to

re-select a new television; [redacted] will need to take back her old

television to initiate the exchange.

If we may be of

further assistance, [redacted] may contact [redacted] at ###-###-####.

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: I paid off my account with Conn's in [redacted]. However when I paid my account the accounting department did not drop the insurance. They are saying I owe $909.00. I do not owe this money! Now it has damaged my credit. I have sent my information on my home owners insurance 8 times and nothing has been done. I have talked to the manager at this location and personally took information to location. Still nothing has been done. I receive 10 phone calls a day on this matter. I am tired of the harassment!!! Someone from Conn's needs to step up and take care of this.Desired Settlement: I want this to come off of my credit! I work very hard and don't want to be discredited for Conn's mishaps in accounting or customer service. If this does not stop I will file harassment charges.

Business

Response: