B And B Movers

Review: We purchased a TV from Conn's in October 2013. We were told that we needed to purchase a new mounting kit in order for Conn's to install the TV. We were also told that if the TV were purchased prior to 5 pm, it would be installed the following day. The purchase was made and we paid $300 for installation. We waited all day Saturday and made multiple phone calls as to the status of the installation. We could get no answer and the day ended with no installation. The installers arrived on Sunday, removed my existing TV from the wall and said they would use the existing bracket. They refused to install the sound bar that we also purchased because it was not on their work order. We contacted our salesman to express our dissatisfaction. It was then that HE OFFERED a complete refund of the installation charge. At no point was this REQUESTED. We agreed that this was a fair resolution and were told that our bill would be credited. The first bill in November came with no credit and I dismissed it thinking perhaps not enough time had lapsed. Then in December, when it still was not reflected on the bill, I contacted our salesman again and he stated he would take care of it. Again in January, no credit, another phone call to the store and again in February. I then returned to the store and met our salesman who then contacted the service desk. I was told that I would be contacted, I NEVER was. I called the service desk Saturday, 2/** and was told I would be contacted by Wed, 3/*/14. Never contacted. I called several more times with no return calls. I then went back to the store and spoke to our saleman and the manager, [redacted]. He stated that the installation was not done properly and he would speak to the DM, [redacted] about getting the refund. I was supposed to be contacted on Sunday. Again I never was. I called back on Monday and was told that a full refund would not happen. I was offered $75 credit. The promise made by our Conn's sales person is not being honored. I was offered and promised a full refund--$300Desired Settlement: Since a full refund was offered to us, I feel that a full refund is what should be refunded. A company is only as strong as its word. As someone who works with the public in sales, I feel that when a promise is made to a customer, a promise should be kept. At no point has our salesman, [redacted], ever denied making this promise to my husband and me.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on 10/**/13, [redacted] purchased a 65” Toshiba Smart TV, a Samsung sound bar, a Z-line HD mount kit, fiber optical cables, and installation totaling $2655.26. [redacted] contacted us to express their concerns regarding the installation of the TV and stated they were promised by their sales associate that the installation fee for $299.99 would be refunded. After further review we found the sales associate did offer [redacted] a refund of $300.00 prematurely therefore, we have agreed to honor [redacted]’s request for a refund. As of 3/**/14, a credit has been submitted to [redacted]’s GE account for $300.00. Although, we are unable to send [redacted] her GE account ledger she may contact GE to verify her account information.

If we may be of further assistance, [redacted] may contact Customer Service at [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: Original contract was not signed by me. Contract I signed in Orange was never put into their system correctly.

My wife went to buy furniture at the Conn's store in Beaumont on [redacted] It was originally supposed to be in her name but the manager ran it in mine. The original contract from [redacted] was never signed by me and I did not authorize the purchase. During the delivery process it took 5 attempts over a 3 month period to get the correct furniture delivered, which ultimately was damaged. After many phone calls with Conns in Beaumont, they agreed to offer a lesser price on the furniture for the amount of $1522 but told us to go to the Orange branch and have the Manager handle the new contract. The contract I signed on [redacted] was in the amount of 1522 which was agreed upon as same as cash until [redacted]. The payment towards the furniture from the previous contract that my wife signed for the furniture, which was supposed to be in her name, was agreed to by applied towards the new contract on [redacted]. We made payments until [redacted] when my wife went into the Orange branch to pay off the remaining balance of $1050, she was told we owed $2400. The Manager told us to hold off on our payments until he could get this issue resolved. It is now [redacted] and we still do not have a remedy. We have attempted to contact them 4-5 times a month, either [redacted] or the corporate number. [redacted] has sent emails to his boss about this issue as well. They have never attempted to contact us. This issue is now being reported on my credit report, and is seriously affecting my credit rating. I feel that I have done everything I could do in order to solve this issue.Desired Settlement: The settlement that I would like would be for the negative reporting on my credit rating to cease. Conn's needs to find the contract I have signed in Orange. They need to apply it towards my account so that I can pay off the correct amount owed without worrying that they will attempt to collect more money from me in the future. Conn's also needs to make sure that my credit report does not show that I was delinquent on past payments. I would also like the furniture to be fixed, it is literally fa

Business

Response:

Review: I have notified this company on numerous ocassions . My complaint has been ignored regarding accounts open in my name [redacted] and [redacted] without our consent or knowledge.The accounts has caused irritable harm to our credit and livelihood. Conn's has failed to provide any documents or reason these accounts are established using our identity. This matter has been ignored over a year. Once I fax affidavits and fraud packets to this company . My information [redacted]Desired Settlement: I these account be removed off our credit report or a letter explaining why this happen? IAlso need a legal address to serve legal notice.this has caused a lengthy harm. and documents can be fax direct to me [redacted]

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns. Conn’s has many data and privacy measures

in place when credit accounts are established.

We take the privacy and protection of our customers’ information very

seriously. We look forward to working

with [redacted] to resolve this matter. The account has been investigated by

our fraud department.

If [redacted] has any further questions he will

need to contact our Fraud department directly at [redacted]. Thank you,[redacted]

Review: Great Morning,

My name is [redacted] and I reside at [redacted]. My telephone number is [redacted] I'm complaining about Conn's customer service and product.

On March 8th, I recieved a brand new GE digital Washer & Dryer and also a GE black refrigerator. Shortly after receiving this merchandise (8 to 9 days later) it started leaking over my entire kitchen floor. We contacted the Service department at Conn's and it took about 3 days to get a tech guy out. The tech guy came out and stated whomever installed the merchandise stripped the valve and it would need to be replaced. (1st VISIT) It would also take about 2 weeks to get the part delivered to my home and for the new scheduled appointment. I then contacted Conn's regarding this issue and was given a $50 gift card (which CAN NOT be used toward my bill or outside Conn's store- not failing to mention Conn's don't have nothing in their store for $50 dollars or close to it) and I accepted that because that's all they seem to be willing to offer. Now two weeks later the new tech guy comes out to repair this valve on this NEW washer and NOW the NEW washer won't even turn on. (2nd VISIT) This new tech guy states that the MOTHER BOARD needs to be replaced! THE MOTHER BOARD, doesn't mother mean the main factor of the washer? The NEW WASHER.. out the box in front of my home 3 to 4 weeks ago needs a NEW MOTHER BOARD! OK... I now have to wait another week to receive a new part and another appointment. Now my bill is due... I attempted to call my local store, the customer service line and the corporate office. No accommodations could be made toward or on my bill. I paid my entire bill without using my entire service. Now today a new tech comes out to replace this BAD mother board to now it's something wrong with the motor. (3rd/4th VISIT- Came out twice for the motherboard) I called Conn's and was immediately spoken to in a rude demeanor. Like I tore the NEW washer up. I asked if they would just replace the merchandise... I was then told, "One part has to break down 3 times in one year to get a replacement or the tech has to state it's non-repairable." (While still making payments, missing work for repair people and going to my local laundry mat) A representative then stated AGAIN in a rude tone... Mrs. [redacted] you can either get it service or do a voluntary repossession. I then asked if they would just allow me to use a temporary washer until this is repaired and bring it back when it was fixed. That way I could be getting what I need while they are repairing what they need. I was told they don't do that either, and she rudely repeated my options again. I said well come get the washer because I refuse to keep missing work or making payments for something NEW to be wrong with your NEW washer every visit. I was then hit with another whammy.... they will not come and get the washer only... they will get all of my merchandise... Fridge, Dryer and washer and charge a restorage fee and put the entire charge on my credit! FOR A BROKEN NEW WASHER!

I would just like for them to get this washer and replace it with the same model NEW WORKING WASHER; or get this washer and repair it on their on time and send me a temporary washer in the mean time so I can be comfortable paying my bill for what I wanted. A WORKING WASHER.Desired Settlement: Unspecified

Business

Response:

Thank you for the

opportunity to respond to Mrs. [redacted]’s complaint. Our records show on 3/7/15,

Mrs. [redacted] purchased a GE washer and dryer both with a 36-month Repair Service Agreement

Plan. Mrs. [redacted] products was delivered and received in good order on 3/8/15.

After further review of

Mrs. [redacted]’s service history, Conn’s has agreed to exchange her washer. Mrs.

[redacted] will be contacted by Conn’s delivery team to schedule a date to pick up

the defective unit and deliver a new washer (same model). We sincerely

apologize for any inconvenience Mrs. [redacted] experienced during this process.

If we may be of further assistance, Mrs.

[redacted] may contact Customer Service at 1-877-358-1252.

Review: Delivered floor model lied and said it wasn't then lied and said they called and told me. Ask for a 20% discount since floor model and they keep saying they will take care of it but it has been 4 weeks and keep avoiding me. Made me purchase credit life even though I said I have renter and homeowners. Still made me sign and said once I fax policy info they will remove the charge of $151.92 I have faxed 3 times and they say they don't have it. At this point I have been over charged by $317.92Desired Settlement: Take off charge of $151.92 for insurance that you make people sign that even says on paper that we do not have to buy. And $166 credit which is the 20% discount on the stove for giving floor model and lying and then calling me a liar when I said I have not record call on cell phone which is traceable

Business

Response:

Thank you for

the opportunity to respond to Mrs. [redacted]’s concerns regarding account

#[redacted]. Mrs. [redacted] stated she was

offered a 20% discount on her product and the property insurance was supposed

to be refunded and it has not been.

We have

submitted the 20% discount and Mrs. [redacted]’s account has been credited

$179.99. We have not received a copy of

Mrs. [redacted]’s declaration page for her homeowner’s insurance. She can fax a copy to our insurance

department at 855-593-5465. Please note

the account number on the fax for a faster response. Once we have received the fax, we will be

glad to credit the property insurance.

We value Mrs.

[redacted] as a customer and sincerely apologize for any inconvenience she has

experienced due to this matter. Thank you,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

They said they have given the 179.99 discount which is the 20 % and said they took off insurance. They state that my pay off cash balance is now 1337.73 which would be correct

Review: I bought a washer and dryer on 03-08-2014, the dryer broke down the first week they sent someone to fix it on 03-19-2014 he couldn't fix it he requested to get some pieces they didn't place the order until 03-26-14 all this time I been calling to request to exchange they refused, they have been transferring me from one line to another. They sent someone to my house again on 04-04-2014 he couldn't repair the dryer I called them back they said that they didn't have any information I asked to exchange the dryer again they refused now they said that they will be able t sent someone again on 04-09-2014, all that for a dryer that I had for less than 30 days, I went to the store to make a payment they said that I have to pay for the account even if the dryer wasn't working.Desired Settlement: I got the dryer because I need it and like it, they have to work with their customer to the customer with them. and if the equipment is less than 30 days old they should replace it why anyone have to pay for something that isn't working.

Business

Response:

Thank you for the opportunity

to respond to Ms. [redacted]’s complaint. Our

records show Ms. [redacted] purchased a LG washer and dryer with us on 3/8/14. Ms. [redacted] contacted us on 3/18/14 stating the

dryer was not producing enough heat. A

service call was set-up and upon inspection the technician found the sensor and

thermister, and thermostat assembly needed to be replaced. After researching Ms. [redacted]’s complaint we

found there was a delay ordering and obtaining the parts in a timely

manner. Once all parts were received Ms.

[redacted] was contacted and the repair appointment was scheduled for 4/9/14. Our records show Ms. [redacted]’s dryer has been

successful repaired.

We sincerely apologize to Ms. [redacted]

for the experience she had with us. We

appreciate her for bringing it to our attention to ensure it is not

repeated. As a token of our appreciation

and for the inconvenience Conn’s has processed a credit of $50.00 to Ms. [redacted]’s

Conn’s account. If we may be of further assistance, Ms. [redacted]

may contact us at [redacted]

Kind regards,

Customer

Relations

Review: Bought a washer from them with extended warranty. .have been waiting for weeks

for service man to come and repair it...conns makes appt and dont show up

I take off work wait for repair man that dont show up ..called corporate

office they are just as bad as the service center.Desired Settlement: I want the washer fixed. .I will let the first no show go..but I want paid for my day work lost

on the second no show..and I have sent money at laundry matt. .

Business

Response:

Thank

you for the opportunity to respond to [redacted]'s complaint. Our records show on [redacted] purchased a

[redacted] High Efficiency washer and dryer both with a 24-month Repair Service

Agreement Plan.

After researching [redacted]'s complaint

we found she contacted our service department on two separate occasions

regarding repair for her washer. [redacted]'s last service call was

received on [redacted]; stating her washer was leaking oil. Our records show there

was a scheduling conflict with [redacted]'s initial service appointment

which caused her appointment to be delayed until [redacted]. During inspection, the

technician found parts were needed to complete repairs on the washer. Once we

received the parts [redacted] was scheduled for repair on [redacted]; the

technician installed the parts and tested the washer and reported the unit was

working to manufactures specification.

We sincerely apologize for any inconvenience

[redacted] experienced as a result of delay scheduling her initial service

appointment. As a gesture of goodwill, Conn's will mail [redacted] a $[redacted]

gift for customer satisfaction.

If we may be of further

assistance, [redacted] may contact customer service at [redacted].

Kind regards,

Business

Response:

Thank

you for the opportunity to respond to [redacted]'s complaint. Our records show on [redacted] purchased a

[redacted] High Efficiency washer and dryer both with a 24-month Repair Service

Agreement Plan.

After researching [redacted]'s complaint

we found she contacted our service department on two separate occasions

regarding repair for her washer. [redacted]'s last service call was

received on [redacted]; stating her washer was leaking oil. Our records show there

was a scheduling conflict with [redacted]'s initial service appointment

which caused her appointment to be delayed until [redacted]. During inspection, the

technician found parts were needed to complete repairs on the washer. Once we

received the parts [redacted] was scheduled for repair on [redacted]; the

technician installed the parts and tested the washer and reported the unit was

working to manufactures specification.

We sincerely apologize for any inconvenience

[redacted] experienced as a result of delay scheduling her initial service

appointment. As a gesture of goodwill, Conn's will mail [redacted] a $[redacted]

gift for customer satisfaction.

If we may be of further

assistance, [redacted] may contact customer service at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: Our dryer hasn't been working for over a month. The repair guy has been out twice and had to order parts each time. When I call in to the service center they always make an apt for when I won't be home. They should at least give a discount or loaner dryer. I bought a 2 year service warranty for nothing.Desired Settlement: I want people to know that [redacted] is just that-A CON!!!!!!!!!!

Business

Response:

Thank you for the opportunity to respond to [redacted]

complaint. Our records show on [redacted] purchased a [redacted]

electric washer and dryer with a 24-month Repair Service Agreement Plan.

We received [redacted] complaint and found she contacted

our service department on [redacted] stating her dryer was making a loud humming

noise and would not start. A service appointment was scheduled on [redacted]; the

technician found parts were needed to complete repairs. Our records show there

was a delay receiving all necessary parts to complete repairs from the

manufacture. On [redacted], we contacted [redacted] to notify her that we

have received all parts and a service representative will contact her with the

first available date to complete the repairs.

[redacted] offered [redacted] a credit in the amount of

$** to her account as a goodwill gesture. Our records show on[redacted], we also

submitted a request for a $** gift card to be mailed to her residence. We

sincerely apologize of any inconvenience [redacted] experience as a result

of the service delay.

If

we may be of further assistance, [redacted] may contact us at [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

I reject this response because a technician came out again [redacted] and now a belt has to be ordered for the dryer. The $** gift card came in and was a [redacted] gift card that cant be used as a payment on the account. I also havent seen the $** credit on the account. [redacted] hasnt been willing to get me an appt that is after [redacted] when I get off work. I have a two year warranty on the dryer and it makes no sense that it should take this long to fix my dryer. I regret purchasing anything from [redacted] and I should have known the name [redacted] is exactly that. I have purchased a total of * items from them and Im not pleased at all with the service. I purchased a washer and dryer so I wouldnt have to go to a laundromat. I have been to the laundromat at least 6 times since the dryer stopped working. Im not satisfied at all because [redacted] isnt resolving this issue adequately.

Regards

Business

Response:

Thank you for the opportunity to respond to [redacted] additional comments. Our records show on [redacted], a service appointment was scheduled to re-assess [redacted] dryer; during inspection the technician found additional parts were needed for repair. After further reviewing [redacted] repair needs, it was determined the dryer was uneconomical to repair therefore; [redacted] agreed to exchange her dryer. [redacted]'s new dryer was delivered on [redacted] and received in good order. We sincerely apologize for any inconvenience [redacted] experience during this process.If we may be of further assistance, [redacted] may contact us at [redacted]. Sincerely, [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

[Provide details of why you are not satisfied with Ithis resolution.]

I dont accept this solution. [redacted] required me to pay the difference in the ineffective dryer and the replacement dryer. I paid $** with no warranty. They wouldnt honor the warranty I had left on the defective dryer. They also wouldn't allow me to use the [redacted] gift card they mailed me. These gift cards expired in [redacted]. They dont communicate well, have poor management and didnt try to assist me in a timely manner. They also wouldnt honor my warranty or try to help me since I was without a dryer for 2 months. I should be compensated for going to the laundromat and my account should be paid off. [redacted] is a con and I never should have stepped foot in their doors

Regards,

Business

Response:

Thank you for the opportunity to respond to [redacted] additional

concerns. Exchange was approved on

[redacted] for the full credit of the original amount paid which was

$[redacted]. The replacement of her original

dryer fulfilled the repair service agreement as stated in the terms and

conditions therefore; [redacted] warranty coverage did not transfer to the

new dryer. The dryer [redacted]

selected was $**.00 more than the credit approved therefore she was required to

pay the difference.

We attempted to contact [redacted] on [redacted], to discuss her

concerns but were unable to reach her at that time. [redacted] has agreed to utilize the gift card Mrs.

Montgomery received in [redacted] toward the difference. [redacted] may contact me directly or

visit her nearest [redacted] to receive the credit back to her [redacted] card. We appreciate [redacted] for bringing

her concerns to our attention. The

matter has been addressed with those involved to ensure the errors that were

made are not repeated.

If

I may be of further assistance, [redacted] may contact me directly at

[redacted].

Review: On 29th of December I bought a living room set at Conn's. The next day the delivery team came with missing items. I also noticed that one of the sofas was defective. I realized after I had signed for it and the people had left. The following day the team came back to finish the delivery and I told him what I had noticed about the defective sofa. He checked and confirmed it was defective and decided not to finish the delivery. So I stayed with 2 pieces from the set waiting for a change because we decided we did not want a factory defective item. Conn's said they would send a technician who showed up till the seventh of January. He fixed it but said that it came defective from the factory and we never received a call from them so I began calling them and went to the store where I bought the set. They made excuses and pretty much laughed in our faces saying that since we signed they are not liable and we cant do anything about it. After Calling them a lot and begin for an answer finally someone answered. A gentleman Named [redacted] from Conn's headquarters finally talked to my wife and told her that they were going to make the exchange because we had called the first day we received the set and because it is in their policy. then we get a call from the assistant manager of [redacted] and told us that he had good and bad news. saying that we can only get the same type of set but in the policy it doesn't say that plus we don't want the same items. then he started threatening us telling us that he would give us higher interest rates and less time to pay the set. we told him that we talked to [redacted] and he began to calm down but told us that regardless all he would give us something with a different color. On the 23rd they told us they was going to bring us the last piece of the set but I don't want it because they refuse to give us the exchange .Desired Settlement: We want an exchange to something totally different or just to cancel the whole thing and we dont worry about it.

Business

Response:

Thank you for the opportunity to respond to Mr.

[redacted] complaint. Our records show on 12/29/14, Mr. [redacted] purchased the Corinthian

Lowery furniture set which consist of three pieces (sofa, loveseat and

recliner) all with a 48-month FurnitureGard Plan. [redacted] sofa and

recliner was scheduled and received in good order on 12/30/14 however; the

loveseat was not available for immediate delivery and was rescheduled for a

later delivery date.

After further review of Mr. [redacted] complaint, Conn’s has agreed to honor his request for an exchange for

a different furniture set as a gesture of goodwill. Mr.

[redacted] received an in-store

credit on his sofa and recliner in the amount of $1724.98 (which was the

original amount paid) to re-select different furniture. Also, we show the

loveseat has not been delivered therefore; Mr. [redacted] may re-select another

furniture piece for this item up to $874.99 (which is the original amount paid)

totaling $2599.97 for all three furniture pieces.

On 2/10/15, we spoke to Mrs. [redacted] and informed her of the approved exchange. Mr. [redacted] may visit his

nearest Conn’s to initiate his approved exchange. We sincerely apologize for

any inconvenience Mr. [redacted] experienced as a result of delay.

If we may be of further assistance, Mr.

Alvarez

may

contact customer service at [redacted].

Kind regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Review: We purchased a couch on 3/*/2014. Todays date is 3/**/2014 and we havent been able to sit on the couch since last week. There is a spring or somethig metal trying to poke out of the back of the couch and when you sit on it..it really pokes out. We have been told we have to move out of our rent house by the first. When I called last week on the couch they told me someone would call me back and never did so this morning I started calling. On the back of the Conn's packet we got it says there is a 30 return policy if there is a manufacters defect. All I wanted was them to come look at it before we moved so they would know what was wrong with it...when I called they said that the earliest I could get them out there was 4/**/2014..and if we moved that couch it would/could void the manufacturers warranty. Well, 4/**/2014 is past the 30 day return policy and if I move it and it voids my warranty, then we are stuck with a couch we can't sit on. I called the store and the store said they couldnt take a return at the store unless the service people told them that it was bad and since the service cant get out there until 4/*/2014, it would be after my 30 days.Desired Settlement: I just wanted them to replace the bad part of the couch. I want them to come look at it before we move so that we still have a warranty.

Business

Response:

Thank you for the opportunity to respond to [redacted] complaint. Our records show on

3/7/14, [redacted] purchased a United Furniture SOHO Cardinal sectional which

consisted of 3 pieces (right sectional, left sectional, and ottoman) with a

limited 1-year manufacturer’s warranty. On 3/**/14, [redacted] contacted us

stating that wire was protruding through the leather on the backside of the left

sectional. On 3/**/14, we attempted contacted [redacted] to discuss his

concerns but he was unavailable however, we spoke to [redacted] in regards to

this matter. We educated [redacted] that the manufacturer’s warranty will not

be voided because they are moving and we reminded [redacted] of their

scheduled service date on 4/**/14 at the new address provided.

If we may

be of further assistance, [redacted] may

contact Customer Service at [redacted]

Kind regards,

Customer Relations

Review: We purchased a table from them in September 2012 and proceeded to pay according to the 0 interest for 12 month plan..As September 2013 rolls around, I call to make a final payment of $736 to pay off the balance....or so I thought. We went 11 months without a call or a letter or a bill from CONNS, only to receive a disturbing call in August 2014 that we are 3 days past due for a minimum payment of $71. This was a shock to me because I thought that we paid it off. We asked them to send us an itemized statement, which took over a month and 2-3 requests. We received that and asked them to investigate the phone call where the rep told me my balance, but that did not happen and we had to request again. Now we have made 3 minimum payments at this point to avoid it being reported on the credit report, CONNS still getting money. The result was that CONNS rejected that investigation and still held us accountable for the balance. We paid on the 13th in 2012, but payment was not processed until the 14th of 2012, which made it late unbeknownst to me. Instead of sending me a bill to let me know of a remaining balance, CONNS has decided to hold my $736 payment to apply to future payments. This seems illegal as I did not authorize anyone to "save" my bulk payment. In essence, CONNS gained more money from me by applying my bulk payment to future payments which effectively costs me more money over time, when I really thought I had paid the balance!Desired Settlement: I would like CONNS to acknowledge their poor billing practices and tell me exactly what balance was remaining after I made my bulk payment.. If there was a small balance of 50-100 dollars, I would have paid that off as soon I knew and then I would have not been charged interest for over 11 months! If a refund is due, I would gladly accept it.

thank you

Business

Response:

Thank you for the opportunity to respond to [redacted] concerns regarding account #[redacted] stated she submitted her final payment for her account on September 13, 2012 but

it did not post to the account until September 14, 2012 which caused her to lose her cash option

and accrue interest.

According to our records, [redacted] signed a

32-month retail installment contract on September 3,

2012.

That contract also included a 12-month no-interest

financing promotion that expired on September 3, 2013; however, we do offer 10 days before a

late charge is assessed on the account.

[redacted] stated she made her payment on September 13, 2013 but

it did not post to the account until September 14, 2013 which caused her to lose her cash

option. We ask that customers give 24 hours for their payments to post to the

account.

As a one-time offer and a goodwill gesture, we are

willing to reinstate the Cash-option and close the account for [redacted].

Please allow 10-14 business days for the process to be

complete.

[redacted] will receive a close-out letter for her

records within 30 business days of the account closing.

We value [redacted] as a customer and appreciate her

bringing this matter to our attention. Thank you,[redacted]

Review: I bought a bedroom set from conns in sugar land Texas January of this year and the slats on the bed broke within two days so I called and they sent out a tec that just put the broken leg back on which broke again that night and for the last five months I have been making calls trying to get the issue resolved in the process I have received the wrong part three time there driver forgot my package at the warehouse and I took a day off expecting it and no one contacted me that day I found out when I called them they have hung up on me put me on hold for over an hour wont transfer to managers when asked promising me call backs that I never receive I have been told the only person who can fix the issue at hand is [redacted] I have left her numerous voice messages and the representatives have sent her emails and I have gotten no responseDesired Settlement: full price of merchandise

Business

Response:

Thank you for the opportunity to respond to Mr. [redacted] complaint. Our records show on 1/20/14,

Mr. [redacted] purchased a Austin City Vista bedroom set which consists of six pieces

(headboard, footboard, rails, dresser, mirror, and nightstand) with a limited

1-year manufacturer’s warranty. After reviewing Mr. [redacted] service needs, Conn’s

has agreed to allow Mr. [redacted] to return his furniture and issue a refund to his

account. We spoke to Mr. [redacted] on 6/24/14, during conversation Mr. [redacted] stated

he only wanted to return the headboard, footboard, and rails but keep the

remaining items. Mr. [redacted] is scheduled

for 6/25/14 to have the requested merchandise picked up and returned to Conn’s.

Once we received Mr. [redacted]’s furniture, we will process a credit of $422.17 to

his Conn’s account. We sincerely apologize for any inconvenience Mr. [redacted] has

experienced during this process.

If we may

be of further assistance, Mr. [redacted] may

contact Customer Service at 1-877-358-1252.

Kind regards,

Customer Relations

Review: I went to Conns to pick out stove, fridge and tv for my home I was moving into. Delivery was set up for the following Saturday. Saturday came heard nothing from Conns. I called Conns and they informed me the stove I picked out was not avasilable to come back 100 + miles to pick out another one which I did. I picked out another stove and took my tvs home with me for delivery of stove and fridge on Wednesday. I tried at that time because I had driven back the 100+ miles to get free delivery which they informed me they could not do. Wednesday came no word from Conns so again I called to be informed that the fridge I ordered was not in stock. They wanted me to drive the 100+ miles again to pick out another one!! I called the delivery and he said they should have one in by Friday for Saturday delivery. I called Friday and was informed that the fridge did not come in. I called the store and spoke to [redacted] the assistant manager although very nice informed me that she would hold one off the floor that was being clearanced but I would have to bring my truck to bring it home. I am unable to unload a fridge by myself so this is NOT an option!! I asked her [redacted] to take the fridge off my invoice so at least the stove could be delivered. She did that for me. On Saturday when the stove was delivered it had a dent in the side of the stove. I was livid. The delivery guy was very nice and from what I understand does not work for Conns and is contracted out. He called the warehouse and they gave me 15% off which only takes off the tax. I've tried for over a week to get in touch with a district manager but to no avail. I have a ticket # [redacted] that they gave me to log when I first tried to contact the district manager.Desired Settlement: I would like at least some taken off my bill for all the aggravation this has caused me. I will not do business with Conns after this ordeal is over with!!

Business

Response:

Thank you for the opportunity to respond to Mrs. [redacted] complaint. Our records show on

7/05/14, Mrs. [redacted] selected a GE refrigerator and electric range to be

delivered however; due to range not being available for immediate delivery Mrs.

[redacted] was asked to re-select a new model. On 7/12/14, Mrs. [redacted]

re-selected a Frigidaire electric range and received delivery on 7/19/14

however; the GE refrigerator was no longer available. Mrs. [redacted] requested to cancel the refrigerator

and a credit of $632.19 was applied to her account. After researching Mrs. [redacted]’s complaint we

found during delivery a dent was discover on the range, Mrs. [redacted] was

offered and accepted a 15% discount which has been processed to her account.

Mrs. [redacted] was contacted by the district

manager to discuss her concerns; due to her experience in addition to the

damage concession; Conn’s has refunded Mrs. [redacted]’s delivery charged and

mailed her a $50 gift card.

We sincerely apologize to Mrs. [redacted] for her

experience and any inconvenience. We

appreciate her for bringing her concerns to our attention. The matter has been addressed with those

involved to ensure it is not repeated.

If we may

be of further assistance, Mrs. [redacted] may

contact Customer Service at [redacted]

Kind regards,

Business

Response:

Thank

you for the opportunity to respond to Mrs. [redacted] additional concerns. Our records show on 8/11/14, a $50.00 gift

card was mailed to [redacted] We attempted to contact Mrs. [redacted] on

10/1/14 to verify her mailing address but were unable to reach her at the time.

Although the gift card has not been returned

to sender we will gladly send out another gift once we have confirmed her

mailing address.

Mrs. [redacted] may contact us directly at [redacted]

Kind regards,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.

They sent me a gift card which you can not use towards your payments and can only use in Conn's store. I will not ever be going to Conn's again so this card is useless to me.

[Provide details of why you are not satisfied with this resolution.]

Regards,

Review: On [redacted] my husband and I purchased a [redacted] refrigerator at the Conn's store in Plano off [redacted] and it was delivered on [redacted] after we purchased our house. When the refrigerator was delivered the delivery man explained to us that there was a scratch on it and that they did not have any other [redacted] model refrigerators that we purchased in stock left and did not know when they would get them in. We were told that our options would be to take a discount of $150 off the item or we could send it back and wait for another one. Since we did not have any refrigerator we agreed to take the discount and my husband signed for the discount on the delivery form and we were told it would reflect on our Conn's bill. Since no such reflection showed we spoke to the store [redacted], the customer service and then was told that we needed to talk to the warehouse personnel. Several phone calls have been made in an attempt to clear this and every time we call we are told that the manifest has to be checked, the person handling concessions is not there, [redacted] the [redacted] is out, they will leave a message and that someone will call us back. Seven phone calls and one email to [redacted] and no return call and no discount. We are being charged full price for a damaged product that they knew was damaged in the first place before delivering. This is not right.Desired Settlement: We want the discount that we agreed upon on the damaged item.

Business

Response:

Review: I have been called 6 to 7 times day about a bill that I have Confirmed receipt for being paid. They call and do not leave any message; I have told them I paid the bill however they continue to call me. after I have asked them to stop calling. [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like Conn's to stop the harassing phone calls,and make good on repairing the items they sold us under warranty

Business

Response:

Thank you for

the opportunity to respond to [redacted] concerns regarding account #[redacted] stated he paid his bill;

however, he is still receiving collection calls on his account.

When the payment is late,

we begin call attempts as a reminder to ensure payments will be

made timely. It

is a normal practice for our company to begin call attempts the first day the

payment is late. To prevent the calls [redacted] has the option to pay

on-line, in his local Conn's store, by mail, or over the phone if it is more

convenient for him, before your due date. Additionally, if [redacted] pay

date has changed, he may benefit from requesting a change of his due date each

month. We ask that [redacted] contact

us if he would find this beneficial.

According to our records, [redacted] began

receiving collection calls due to two payments being returned by his

financial institution due to NSF. We

spoke with [redacted] on [redacted] 20, 2014 regarding the payment that was

due. He stated he would make the payment

on [redacted] 26, 2014. [redacted] has not received any additional collection

calls since [redacted] 21, 2014. Please

note, when payment arrangements have been made, it takes 24 hours to remove the

telephone number from the system to stop the collection calls.

We would like to thank [redacted] again for

bringing this situation to our attention. We value him as a customer and

appreciate his feedback.Thank you,[redacted]

Review: I had a 12-month no interest cash option contract I made the last payment on the account to pay the furniture off on August 15 via Conn's website. I made the payment exactly how I had made the previous 2 payments. I previously had another checking account stored on the website and in June I changed the checking account number because the previous account had been closed. Made my June and July payments with no problems out of the new checking account number. I make this last payment to pay off the account and for some reason the website picked up the old checking account number that had been de-activated in Conn's website. I received a email stating that my payment had not cleared and called right away because I noticed that they were trying to take the payment out of the wrong account. I called several times and was told each time that everything was okay, the acct was paid off and closed. Still the payment had not been deducted from my checking acct so I called again and told them that they were taking it out of the wrong checking account number and I needed to get it corrected. I was told on a couple calls that now I had to wait for the acct to be re-opened before I could get it corrected. And they charged me a $25 NSF fee which I was told in previous calls that I would not be charged. I waited for the account to re-opened and expressed my concerns about the expiration of the cash option and still I was told everything would be okay once the account was re-opened. August 29 rolls around and still nothing was done. I called in again and explained once again what happened and that I needed to get this taken care of so the acct could be closed out. The rep this time told me that I could go ahead and input the information over the phone and make the payment out of the right checking acct but that my conns acct was still not re-opened. So On Sept 2 the account was re-opened and all the interest is now added to my account. Almost $400. I have called many times to try and get this straighten out and finally paid the $25 NSF fee that I should not have paid in the first place and was told the acct would be sent for review but no guarantees that the cash option would be restored that I may have to pay the interest. I was also told because I did not make my payment until Aug 29 that I missed out on the cash option because it expired on the 27th. I tried several times to get this straightened out and get the payment to come out of the correct checking account number prior to Aug 27 and no one would help me. I just kept getting I had to wait. I have never been late and always paid more than double my payments. My history is clean with Conn's.Desired Settlement: The account needs to be closed out and the interest removed. I paid the furniture in full.

Consumer

Response:

This letter is to inform you that Conn's has carried out to my satisfaction the resolution it proposed for my complaint, filed on 9/12/2014 1:09:56 PM and assigned ID [redacted]

Regards,

Review: I purchased a washer in October of 2013 and have had to have it repaired 3 times. On the first attempt, the repairman came out the last week in January said it was fixed. Wrong. Was not repaired. The second time a repairman came out the first week of February and said the part had to be ordered and would call to schedule for repair. Customer service called me on Monday. 2/**/14 and told me the part was in and for me to call and schedule a date to have the washer repaired. I figured since they knew the part was in and the washer had to be repaired, I feel that they should have came right out and repaired the washer. The scheduled date was 2/**/14 and that the repairman would call me on Tuesday morning to let me know what time he would be there. I had someone to stay at the house and wait for the repairman. No one called nor showed up to replace the part. I had to continue to call the customer service repair department until they told me someone would be there on Thursday, 2/**/14. No one called or came to repair the washer. When I called them back on Thursday evening and requested a new washer, they told me they couldn't do that. Then they (customer service) told me that it was scheduled for Monday, 2/**/14. This has been an ongoing saga for a month and I do not believe Conn's has held up their end of the contract. I was late one day (on purpose) but they called me to tell me a payment was due. I told them I was not going to pay anything until my washer was repaired but I paid it anyway and my washer still is not fixed. I have had to go to the laundromat to wash clothes but I am still paying for a washer that is not working and Conn's don't seem to care about their customers nor their customer service to customers. I am very disappointed with Conn's.Desired Settlement: I would like to have a new washer with an agitator and not the same type of washer. Because if I am having this many problems with this type of washer I don't want another one like this.

Business

Response:

Thank

you for the opportunity to respond to [redacted] complaint. Our records show on 9/**/13, [redacted] purchased a washer with us and 24 month repair service agreement. [redacted] contacted us on 2/*/14, stating

the washer was making a grinding noise.

Upon reviewing [redacted] complaint we found there was a delay

obtaining the correct part needed to repair her washer. We sincerely apologize to [redacted] for the

delay and any inconvenience she has been caused. [redacted] has been contacted and she

advised she has already purchased another washer. Conn’s has agreed to honor her request and

return the washer. [redacted]’ washer

was picked up on 3/*/14 and a credit of $790.18 is processing to her

account.

If we may be of further assistance, [redacted] may contact us directly at [redacted]

Kind regards,

Customer Relations

Review: On December [redacted] 2013 I purchased a 60" Samsung Smart Tv from Conns that is located on [redacted] in Austin, Texas. It was marked at $1,899.99 plus tax. During that time, I also purchased the warranty for $329.99. I was required to put $190.00 down for the purchase. So the amounts above added, deducting the $190.00 given as down payment left me with a balance of $2223.00. I was told on that day by [redacted] that if I took a copy of my renters insurance I would not be charged the additional insurance covering theft on the tv. That amount would be $286.36. The next day, I took the copy of my [redacted] policy and gave it to the Store manager so that he could give it to [redacted] As per my contract/invoice from Conns it states that I would be under the 12 months no interest if I paid the $2223.00 within 12 months, 1st payment beginning February **, 2014. On January [redacted] 2013, I made an online payment of $109.14. Two days later, I checked my account and noticed that my balance AFTER payment was showing for $2189.86. Of the $109.14 payment I paid on 1/**/14 only $39.09 was applied toward my balance. I contacted customer service and they told me that they did not know what was going on and they would submit a ticket to have the insurance company look into the matter. They I contacted the store and they had no idea what I was talking about. During that time I notice that the tv was now for $1799.00 so **, store manager gave me a credit for $119.08 for the 30 day price guarantee. With my payment and now this credit amount should have left me with a balance of $1995.73. I called and checked on my balance and not it is showing that I have a balance of $2673.71. I have spoken to corporate, to [redacted], New Store Manager, [redacted], who told me that all I wanted was immediate gratification on my account on the issues and I was even told today by a [redacted] that I was no longer under the 12 months interest error. I don't know what to do anymore. Please help!!!Desired Settlement: I want my account to be corrected and have them stop making excuses. I should be credited something for all the time I have spent trying to resolve this matter. I have been dealing with this for like about a month already and have in good faith I have tried to work out a resolution with Conns with no resolution or correct answer. Or for that matter, a response as to why my account is reflecting a higher amount of $600.00 added to my account.

Business

Response:

Review: We to have been loyal customers for over 18 years...but, never again. Be purchased a living room suit and have had promblems with it from day one. When the service tech came out from Quality Furniture he told basically the furniture was junk, it would be too expensive to repair, and that Conns would be getting back with us. Well, after a couple of weeks we called Conns to find out when the repairs would be made. All we got was the run around from customer service. A month later we called again to find out the warranty would not cover the repairs and they had since voided our warranty. No one could give us the reason why the warranty was void, then a floor supervisor said the only reason she could come up with was infestation!!!! The corporate office stated we have a small dog in the pictures the service tech took although the service tech did not report any infestation the corporate office must had assumed there was and voided the warranty. Our home is less than 5 years old and spotless and our dog is less than 5 lbs. I have since written letters, talked to customer service, floor supervisors, store managers & left several messages for their customer relations person [redacted] with no response. So, I called [redacted] the service tech with Quality Furniture who said to meI told you Conns would not pay for the repairs the parts would have to be purchased from the same manufacturer that made the furniture and they know it was cheaply made and will more than likely fail again so, if they can find and out than thats what theyre going to do. Now, all three pieces are broken we can even use the recliner nor the couch due the arms are hanging off because the frame was poorly made. We don't maind paying for the furniture we just want it fixed or replaced. So, now we have our attorney sending them a letter.Desired Settlement: Replace or repair.

Consumer

Response:

From: [redacted] Sent: Wednesday, February [redacted] 2014 8:28 PM

To: drteam

Subject: Re: #[redacted] The Revdex.com (Revdex.com) of Houston and South Texas has sent you a new message regarding your complaint - PLEASE DO NOT DELETE THIS EMAIL

We left a message with Beaumont corporate office yesterday. No called us back.

Sent from Yahoo Mail on Android

Business

Response:

Thank you for the opportunity to

respond to [redacted] complaint. According

to our records on 7/**/11, [redacted] purchased a Clifton furniture set and

48-month Furnituregard with us. [redacted] contacted us on 12/*/13, stating the arms are coming off of her

loveseat, the arms and springs are coming off the sofa, and that both recliner

arms are coming off. A service call was

set-up and upon inspection the technician found the furniture set has not been

properly maintained and that the report and pictures indicate the springs are

rusted from urine or liquid substance and the frame was damage. Based on the most recent inspection report,

we are unable to honor [redacted] request to repair or replace his

furniture. [redacted] has been

contacted regarding their concerns and has provided pictures of her furniture

set. We were able to confirm from her

pictures that the report on file is related to her product.

Inspection report and pictures

are available upon request.

If I may be of further

assistance, [redacted] may contact me directly at [redacted]

Kind regards,

Customer Relations

Review: I made a purchase with Conn's and was told by their saleman that my products qualified for 6 month interest free. When I received my payment booklet I found out that they didn't apply the 6 month free interest to my account. I have been trying to get this matter resolved with the company for a month and a half now and keep getting the run around. I have spoke to the Asst. Store manager and the store manager at their [redacted] store several times to try and get this taken care of with no resolve. They both informed me that my products did qualify for the 6 mon interest free and my account was set up incorrectly. They advised they sent a resolution letter to their offline dept but hadn't heard anything back. I made contact with the offline research dept myself and they advised they didn't have anything in their system about my account needing a resolution. So the offline research dept submitted my report on their own. I contacted them back approximately 5 days later and they said due to their research they found my products didn't qualify for the 6 mon interest free. This is not my fault that the salesman lied to me about my products qualifying. Conns needs to resolve this matter. I was specifically told by the salesman the day I purchased my products they did. I was told by the Asst manager and the store manager that my products did. Now Conns finance dept is saying my products don't. So it's okay for the salesman to lie to customers to make a commission and the company money.Desired Settlement: I would like this matter resolved by the 6 mos interest free being applied to my account like they said. I have been a long time customer of Conns. If this matter doesn't get resolved fairly. I will take my business else where. I don't do business with liars and people who want to cheat me out of money.

Business

Response:

Thank you for the

opportunity to respond to [redacted] complaint. [redacted] has been contacted by the store

manager regarding his concerns and we have agreed to honor his request for the

6 month no interest offer. We appreciate [redacted] for bringing his concerns to our attention and apologize for the manner

in which they were addressed. The matter

has been addressed with those involved to insure it is not repeated.

If we may be of further assistance, [redacted] may

contact us at [redacted]

Kind regards,

Customer Relations

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

From: [redacted]

Sent: Tuesday, March **, 2014 10:47 AM

To: [redacted]

Subject: REF: [redacted]

Are the issues

resolved? ____________Yes _____X______No

If yes, when was the issue

resolved?

______________________________________________________________________

______________________________________________________________________

If no, what issues remain

outstanding?

They did set up another account with same as cash for 6 mos. That

part has been corrected. But I had made 2 payments to that account already

and I am still waiting on them to transfer my $115.00 to my new account. They

are still dragging their feet in getting this done. It has been another month

in getting the funds transferred over to the new account. I am not sure how

long this is going to take but they keep assuring me that this will get

rectified as well. Still waiting to see if they will take care of this.

Did you ever file your case through

the court system? ______No_______ If so please include a copy of your

filing or judgment for our files.

Signature: ____[redacted]_______ Date: _____03/[redacted]2014____

Business

Response:

[redacted] has been

contacted and is aware the 2 payments made on account [redacted] are being

transferred to his new account [redacted].

We ask [redacted] to please allow 2-3 business days to complete the

process. If I may be of further

assistance, [redacted] may contact me directly at [redacted]

Kind regards,

Customer Relations