Avila Skincare

We definitely apologize for any inconvenience that this may have caused [redacted], and as a courtesy we have submitted a full refund for all charges made to her card, including the original Shipping and Handling charge.  Total refund: $76.79.  Thank you, Avila Dispute Department

After looking into this customer's account a bit further, I am showing that the customer filed a dispute with their bank for the charges of $98.41, $97.41, $6.95. We cannot submit a refund for these amounts as the customer has already received a refund via their financial institution. As a courtesy...

we have submitted a refund for the remaining $7.90.  Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer’s financial institution to process the credit in their system.  Thank you,DrewAvila Dispute Department

We definitely apologize for any inconvenience that these charges may have caused the customer.  As a courtesy, we have submitted a full refund in the amount of $210.67 back to the customer's card. Thank you,Avila Dispute Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
 Thank you for the favorable outcome. I appreciate it. Would it be possible to keep case opened until I receive check? Thank you for your assistance in this matter.Regards,[redacted]

A full refund in the amount of $206.72 has been submitted back to the customers card. Please allow 7-10 business days for the refund to process and post to the account.Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I was forced to accept the 50% refund because "that's all they could do;" the representative was pushing me into not even contacting my bank about the charges.  I revisited the website I purchased the trial on and the full purchase price was hidden in a small link at the bottom.  It would be better business practice to have these important details easily viewable to consumers.  If you send me a prepaid label, I would be happy to return the unopened products.Thank you, Revdex.com!  I seriously appreciate your effort to protect us consumers!
Sincerely,
[redacted]

We definitely apologize for any inconvenience that this may have caused [redacted].  As a courtesy, we have submitted a full refund in the amount of $207.72 back to the customer's card.  Please be advised that refunds typically take 5-10 business days to process based on the time...

it takes for the consumer’s financial institution to process the credit in their system.

Hello,We do apologize for any inconvenience that this may have caused the customer.  A full refund in the amount of $209.67 has been processed back to the card used to place the original order. Please allow 7-10 business days for the refund to process and credit the account. Thank...

you,[redacted]

We definitely apologize for any inconvenience that this may have caused the customer.  As a courtesy, we have submitted a refund in the amount of $103.36.Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer’s financial...

institution to process the credit in their system.  Thank you,DrewAvila Dispute Department

Hi there, We have sent a check refund in the amount of $202.77 to the customer's address that was provided when the product was ordered.  Thank you,DrewAvila Dispute Department

We apologize for any inconvenience this may have caused. We have submitted  a full refund back to the customer.Thank you

It is our policy here at Avila to offer any customer the ability to return the products, and we have spoken with our Customer Care team about this situation.We do apologize for any inconvenience this may have caused the customer and as a courtesy, we have submitted a full refund in the amount of...

$110.31 back to the customer.Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer’s financial institution to process the credit in their system.

The customer did agree to a 50% refund as a resolution to the issue, however, as a courtesy, we have submitted a full refund in the amount of $112.26.Please allow 7-10 business days for the refund to process and post to the account in question. Thank you,[redacted]

We definitely apologize for any inconvenience that this may have caused the customer. As a courtesy, we have submitted a full refund in the amount of $210.67.Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer's financial...

institution to process the credit in their system.  Thank you for the opportunity to resolve this issue,DrewAvila Dispute Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We definitely apologize for any inconvenience that this may have caused Dinara. As a courtesy, we have submitted a full refund for every charge made to the customer's card. The total refund submitted today is $150.93. The customer previously received a partial refund from our Customer Care team...

on 01/09/2018 in the amount of $58.74.  Thank you,Avila Dispute Department

Complaint: [redacted]
I am rejecting this response because:  The message I received from the business, contrary to its or their message to Revdex.com that it is refunding the amount of $191.67,I is that they are refunding the shipping charges of $6.95, and no mention of refunding me the amount of $191.67.
Sincerely,
[redacted]

We definitely apologize for any inconvenience that this may have caused Nancy. As a courtesy, we have submitted a full refund in the amount of $106.31.Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer's financial institution...

to process the credit in their system.  We hope that this resolves the customer's concerns.  Thank you,DrewAvila Dispute Department