Avila Skincare

We apologize for any inconvenience this may have caused the customer. We have submitted a full refund as a courtesy. Thank you,Avila Dispute Department

Tell us why here...Regarding the complaint that was received by *** ***, our position on the matter is below for your review.As agreed to by the Terms and Conditions of the original order, we send a 30-Day supply of product for the price of shipping as part of a Day Trial, which begins the
date of the orderThe customer has Days from the date of the order to try the product and decide if they would like to continue receiving it monthlyIf they decide that they do not wish to receive the product monthly, all they need to do is call or email our Customer Care center and we are happy to cancel their Trial for themWe did not receive a cancellation request in the Day time frame, so we charged the full price for the product that was ordered.We would not be able to sell these products online without making the Terms and Conditions clear on the order page, and on the payment page. We do want to apologize for any inconvenience that these charges may have caused the customer and as a courtesy, we have refunded, in full, a total of $209.67.Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial institution to process the credit in their system. Thank you,Avila Customer Dispute Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
P.SI will gladly pay $5.95, and $that I originally accepted

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize for any inconvenience this may have caused ***. We have submitted a full refund back to the card that the customer used to place the original order.Thank you, *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We apologize for any inconvenience this may have caused the customer. According to our records, a full refund was submitted for the customer on 11/21/2017. Thank you

A full refund has been submitted back to the customer's card. Thank you,*** *** ***

We definitely apologize for any inconvenience that this may have caused the customer. As a courtesy, we have refunded the customer in the amount of $210.67. Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer’s financial
institution to process the credit in their system. Thank you,DrewAvila Dispute Department

We definitely apologize for any inconvenience that this may have caused the customer. As a courtesy, we have submitted a full refund in the amount of $191.67. Please be advised that refunds typically take 5-business days to process based on the time it takes for the consumer's financial
institution to process the credit in their system. Thank you,DrewAvila Dispute Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We do apologize for any inconvenience this may have caused the customer, and as a courtesy, we have submitted a full refund in the amount of $209.67.  Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer’s financial...

institution to process the credit in their system.  Thank you, Avila Dispute Support

We apologize for any inconvenience this may have caused the customer. We have submitted a refund back to the customer. Thank you, [redacted]

Complaint: [redacted]
I am rejecting this response because:[redacted]:Recieved a money order today for $98.41. Avila verified the card that I made the initial payment with. ( A Visa ending in [redacted]) . That is the card I used and is still active and in FACT the ONLY card I use. They told me in a previous email that the bank told them the card was cancelled. That is a lie. It was and is still active. They owe $405.xx that they agreed to refund and subsequently reneged. I advised that they can either refund to card or send a check or money order for the $405.xx. The following is an email that I received today.
Sincerely,
[redacted]

We definitely apologize for any inconvenience that this may have caused the customer. As a courtesy we have submitted an electronic refund in the amount of 106.31, and have sent a check to the customer in the amount of 103.36 as we did run into some issues electronically submitting some of the...

charges. Please allow 5-7 business days for the electronic refund and the paper check to reach the customer.  Thank you,Avila Dispute Department

We definitely apologize for any inconvenience that this may have caused the customer. Unfortunately, the only way that we are able to submit a refund for this customer is via Check in the amount of $106.31, which we will be sending to the address that we have on file for her.  Please...

allow 7-10 business days for receipt of the check refund.Thank you! Avila Dispute Department

Hello,We definitely apologize for any inconvenience that this may have caused the customer.  As a courtesy, we have submitted a full refund in the amount of $210.67.Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the consumer's...

financial institution to process the credit in their system.  Thank you,DrewAvila Dispute Department

We definitely apologize for any inconvenience that this may have caused the customer.  As a courtesy, we have submitted an electronic refund in the amount of $405.49. We did have a technical error when trying to submit a refund for the final $98.41, and we have sent a check refund to the...

address that the customer provided in the Revdex.com Complaint.Thank you,Avila Dispute Department

In our system I am showing that the transactions that the customer is speaking of were voided on the same day that they were charged.  The customer should not have been charged as our gateway shows the transactions as voided. As a courtesy, however, I have submitted a full refund for the...

remaining charges in the amount of $13.85.  Thank you

We definitely apologize for any inconvenience this may have caused the customer. As a courtesy, we have submitted a full refund back to the customer's card in the amount of $210.67.Please be advised that refunds typically take 5-10 business days to process based on the time it takes for the...

consumer's financial institution to process the credit in their system.