Avesta Solano Apartments

I am sorry to hear that your vehicle was towedWe are a parking permit community onlyWe have signs in the front of all of our entrances into the communityWe inform all of our residents to ensure that they get a visitor pass from the resident centerYou had mentioned that your pass was expired When there is an expired pass then vehicles are towed because they have extended the adequate allowed for them to be on communityThis can be avoided in the future by just getting a new passI appreciate that you took the time to write this and if you have further questions you can contact us at [email protected] or you can call our resident center at [redacted]

All of the issues the residents was stating have been resolved.Best, [redacted] Austin Operations Manager

Complaint: [redacted] Thank you.None of my questi I bs answered, the discrimibation part isn't touched.I didn't failike to pay on time, the payment us automatic and the that's in tolerate to Arab or Muslims canceled itI went to discuss what happened on Thursday afternoon and she was gone and she was off on Friday then the weekend and no one else can discuss anyone other than herShe set me up wverytineAnyways, as we discussed yesterday you don't have any contact information for the company that charges the rentPleaseGet me any contact information for them and I will be glad to start immediately From my side, u canProvide my bank statement that shows AUTOMATIC PAYMENT every month for your facility.FYI, after I spoke to the office in Thursday I've as promised to seND the repair man on Monday, guess what? No one showed up yesterday to no surpriseThe late fees charged are not fair and it will be returned , the local manager need to be investigated for discrimination I am rejecting this response because: Regards, [redacted]

The towing company takes the vehicles that they see when they are out patrollingThey had been instructed to make sure all vehicles are removed at the time they comeIf they patrol and the vehicle that you are mentioning is not out at that time then they cannot take itYou are more than welcome to report any repeat offenders to the towing company directlyPlease contact the resident center for any other questions [redacted] Thank you

Complaint: [redacted] I have contacted the office via phone and even gone up there many timesEverytime I receive a different reason as to why my car has been towedI was not on the lease, my boyfriend was and he went and spoke with the office many times as well and again, got a different response everytimeI would like this issue resolvedMy boyfriend broke the lease because the office could not make their mind up on how the parking was supposed to beTell me how we can resolve this issue I am rejecting this response because: Regards, [redacted]

You will need to contact the towing agency and give them your vehicle information and the timeframe in which you were towedYou can contact them at J & J Towing [redacted]

Ms*** I would love to call and discuss this with youI do not see you listed as a lease holder at our communityWe are a permit parking only communityWe have signs on all our entrances to our community and also inform our lease holders of suchWe would love to discuss this with youIf you
feel that you were wrongfully charged then this is definitely something we would need to look intoPlease contact us via phone *** *** or [email protected]

Thank you for taking the time to notify us of what has occurred. If you have a parking permit that is not altered then there should be no reason why your vehicle was towed unless you had a resident parking permit and you parked in a visitor spotWe are open to review all issues at anytime
The towing company takes pictures prior to removing any and all vehicles from the communityPlease contact the resident center at *** *** or at [email protected]

She is being charged the amount because she never gave a notice to vacateIf *** can provide a signed notice to vacate by herself and someone from our team then we would be more than happy to reverse the necessary fees and zero out her accountShe can either scan and email the document or bring
it to the resident center in personPlease let me know if I can be of further assistance

If you or a resident was found in breach of our parking regulations then no monies will be returnedIf you would like further explanation please schedule an appointment to speak with meYou can contact me via email at [email protected] or you can call the resident center to schedule an appointment at *** ***

Thank you for taking the time to write thisAll of our homes are inspected prior to a new resident moving inIf there are ever any issues we postpone move ins until the issue is remedied or we offer a transfer of homesPlease contact the resident center if you have any further
questions at (512) 777-or [email protected] *** *** Community Manager Avesta Capella and Avesta Solano *** *** *** ***
*** *** *** ***

Thank you for taking the time to provide some information on your accountIn order to fully be able to help you please call (512) 77-or email us at [email protected] speaking, when someone applies we ask everyone to pay an
application fee, administrative fee, and an application deposit to hold the apartmentThe application deposit is contingent upon credit approvalIn order to submit an application we require that everyone read and sign our rental criteriaThe rental criteria explains that we may ask for an additional deposit upon credit screening or that anyone's application could be declined due to criminal or falsification of applicationIn this case, funds are not returnedTo get specific details on your account please contact usWe appreciate you and look forward in helping you

Complaint: *** This company doesn't care about the customers they "serve"The towing company they use is a terrible company and yet they still allow them to come through and take hardworking peoples cars awayThey don't tow every car that out of compliance, they tow select cars and that isn't fairMy car was at the very back of the complex and all the cars in the front that didn't have a pass were allowed to start parked where they wereIf Avesta really cared they would enforce the rules for ALL the cars and stop using J and J towingThey have terrible service as well and I'll be glad when my mom moves and I no longer have to deal with this apartment complex
I am rejecting this response because:
Regards,
*** ***

***
*** I can guarantee that you have not been speaking to the community manager by the name of ***I have not spoken with you up until todays dateYou visited me at *** *** (sister community)We had a great conversation where we both laughed and had a pleasant
experienceI informed you that I need proof that you submitted a payment in order for me to consider waiving any feesYou mentioned that you have not received a water billThis invoice is available to you via the portalThe same place you submit your payment onlineIf you have any further questions please contact meI gave you my email address and phone numberThank you

Complaint: ***Thank youNone of my questi I bs answered, the discrimibation part isn't touchedI didn't failike to pay on time, the payment us automatic and the that's in tolerate to Arab or Muslims canceled itI went to discuss what happened on Thursday afternoon and she was gone and she was off on Friday then the weekend and no one else can discuss anyone other than her...
She set me up wverytine.
Anyways, as we discussed yesterday you don't have any contact information for the company that charges the rentPleaseGet me any contact information for them and I will be glad to start immediately
From my side, u canProvide my bank statement that shows AUTOMATIC PAYMENT every month for your facilityFYI, after I spoke to the office in Thursday I've as promised to seND the repair man on Monday, guess what? No one showed up yesterday to no surprise.
The late fees charged are not fair and it will be returned , the local manager need to be investigated for discrimination
I am rejecting this response because:
Regards,
*** ***

Thank you for taking the time to write thisAll of our homes are inspected prior to a new resident moving inIf there are ever any issues we postpone move ins until the issue is remedied or we offer a transfer of homesPlease contact the resident center if you have any further questions at
(512) 777-or [email protected] *** *** Community Manager Avesta Capella and Avesta Solano *** *** *** ***
*** *** *** ***

All of the issues the residents was stating have been resolved.Best,[redacted]  
Austin Operations Manager

Complaint: [redacted]
I am rejecting this response because: Avesta Solano never replaced my lights and my ceiling fans. The only appliance they...

replaced was the stove. Three weeks ago, I went to the office to remind them about it and [redacted] (leasing agent) told me she didn't know when they were going to fix my lights and ceiling fans because they're currently short of staff. Unfortunately they only had one maintenance staff working that day. To this day my lights and ceiling fans have not been fixed yet. I have to use scotch tape to hold the switch to make it work. It seems to be an electrical shortage in the light switch. 
Regards,
[redacted]

[redacted],We apologize for this inconvenience. We have made several intents to eliminate these problems including sending our professional company to service your home. We will continue to treat for these rodents until they are gone. Please keep in close contact with me so we can ensure this issue is...

being resolved. We appreciate your patience with the process. Thank you.Thank you, 
[redacted] Community Manager Avesta Solano & Avesta CapellaPhone: 512.777.4481 512.777.4458Email: [redacted]  Website: avesta.com

Complaint: [redacted]
I am rejecting this response because:The response I received stated that the towing company takes pictures. So verify the pictures that they have for the towing occurrence to myself and the Revdex.com. If there are infact pictures then they will confirm my parking pass is on the vehicle, unaltered. And if no pictures are provided, the vehicle should not have been removed from the lot in the first place without proof of violation. Will be awaiting proof. Thanks
Regards
[redacted]