Initial Business Response /* (1000, 5, 2015/03/12) */
Customer was refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/09) */
Unfortunately, we did not receive any email in our support portal.
We contacted customer for more information about this call interaction.
Initial Business Response /* (1000, 5, 2015/06/16) */
We've escalated this case to the Total Support supervisor to investigate this case.
Customer was refunded as he requested.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
Because they gave me back my money.
Initial Business Response /* (1000, 5, 2015/07/02) */
We found customer's email in our support portal.
Customer was already refunded by our support agent.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/03) */
(The consumer indicated he/she ACCEPTED the response from the...
Final Consumer Response /* (2000, 16, 2015/01/07) */
1-7-15
Sent via email:
[redacted]
The complaint has been resolved with a full refund. Thank you so much for your assistance. The company would never have refunded a penny without it.
Initial Business Response /* (1000, 13, 2015/04/16) */
Customer contacted us via our support portal.
Refund was processed as customer requested in our support portal.
Initial Consumer Rebuttal /* (2000, 16, 2015/04/27) */
4-25-15
Sent via email:
sorry about the delay....
my computer has been in the repair shop for a week. all fixed I hope. Yes, avast did refund the money they charged me for security they could not provide.thanks for your attention to my problem.
Revdex.com:I have reviewed the response made by the business and I did get a refund via PayPal. There was nowhere on their "portal"to request a refund. Had it not been for the Revdex.com I would not have received refund Sincerely, [redacted]
Initial Business Response /* (1000, 7, 2015/12/28) */
Customer purchased our products under two different email addresses.
His latest charge was refunded based on our 30-days refund guarantee.
Unfortunately, we cannot refund licenses older then 30 days.
We can offer customer to extend his...
license with additional yeas as a compensation to improve our offer from previous agent interaction.
Initial Business Response /* (1000, 5, 2014/08/08) */
You refund request will be processed.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the company is inadequate. below is...
what they stated:
I manually accepted LOD condition for you, please let me know when you receive payment to your account.
I am explaining below as to why I don't accept this email:
I have not received payment and payment which should have been processed on my account in the past few weeks. I am not responding to the customers email until I receive payment. There is no indication of when payment will be processed.
Final Consumer Response /* (2000, 10, 2014/08/13) */
Thank you for your assistance my refund has been issued and you may close this case. Thanks again Revdex.com I am so thankful for you!!!!!!
Initial Business Response /* (1000, 5, 2015/08/27) */
Unfortunately, customer did not contacted us via our support portal.
We contacted him with an offer for help to fix his issues.
We are awaiting his reply in our support portal.
Initial Consumer Rebuttal /* (2000, 7,...
2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has issued a refund 8/31/15; however, there was no apologies or explanation. I will NOT recommend this business to my friends. Customer rep is unreliable, unprofessional, and dishonest.
Initial Business Response /* (1000, 5, 2014/03/06) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Final Consumer Response /* (2000, 9, 2014/03/07) */
DRI*AVAST has credited my credit card account for $31.86. Thank-you very much for facilitating the refund from Avast Software.
Initial Business Response /* (1000, 5, 2014/09/09) */
Hello [redacted],
We do apologize for any inconvenience thus far and will have one of our internal refund specialist review your request for refund.
They should be in touch in the next few days.
Kind Regards
Initial Consumer...
Rebuttal /* (3000, 7, 2014/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would appreciate your prompt response in rectifying our business transaction issue and will expect a satisfactory resolution from you soon.
Thank you.
[redacted]
Final Business Response /* (4000, 9, 2014/09/12) */
Hello [redacted],
Thank you for submitting your request through the Revdex.com portal. An internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases.
Kind Regards
Final Consumer Response /* (4200, 11, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been notified by the company that a full refund has been authorized and that I will be refunded within 15 days. I am pleased with this decision but do not wish to conclude my complaint until my credit card charge to Avast! Total Support is credited back to me.
Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/03/14) */
Your service is no longer valid as it ended 2/24/2014 and there is no information regarding this claim for refund.
If you could provide us with a valid license that is in discussion for refund we are more than happy to review your case...
further.
Kind Regads
Final Consumer Response /* (2000, 16, 2014/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 14, 2014/03/24) */
Thank you for providing this information, the reason we couldn't find your license as your email changed from gmail to yahoo.
I will have a refund specialist refund your order.
Initial Business Response /* (1000, 5, 2015/03/17) */
We found this customer in our support portal.
We replied to him on 22nd January 2015 & 3rd February.
Our retention agent sent another reply today to the same email associated with this case.
We are awaiting his reply.
Initial Business Response /* (1000, 10, 2015/10/27) */
Customer was already refunded back to his PayPal account as he requested in his previous complaint.
Initial Consumer Rebuttal /* (2000, 12, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the...
Initial Business Response /* (1000, 5, 2015/05/28) */
We escalated this phone support interaction to investigate which agent provided misleading information to customer.
We refunded customer as he requested.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/29) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
They were fair enough to reimburse me for the one time fix charge.
Initial Business Response /* (1000, 5, 2015/03/12) */
Customer was refunded as he requested in our support portal.
Initial Consumer Rebuttal /* (2000, 7, 2015/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2015/10/09) */
Unfortunately, we did not receive any email in our support portal.
We contacted customer for more information about this call interaction.
Initial Business Response /* (1000, 5, 2015/06/16) */
We've escalated this case to the Total Support supervisor to investigate this case.
Customer was refunded as he requested.
Initial Consumer Rebuttal /* (2000, 7, 2015/06/17) */
(The consumer indicated he/she ACCEPTED the...
response from the business.)
Because they gave me back my money.
Initial Business Response /* (1000, 5, 2015/06/17) */
We've canceled Auto-Renewal option for customer as he requested.
Initial Business Response /* (1000, 5, 2015/07/02) */
We found customer's email in our support portal.
Customer was already refunded by our support agent.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/03) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
Final Consumer Response /* (2000, 16, 2015/01/07) */
1-7-15
Sent via email:
[redacted]
The complaint has been resolved with a full refund. Thank you so much for your assistance. The company would never have refunded a penny without it.
Initial Business Response /* (1000, 13, 2015/04/16) */
Customer contacted us via our support portal.
Refund was processed as customer requested in our support portal.
Initial Consumer Rebuttal /* (2000, 16, 2015/04/27) */
4-25-15
Sent via email:
sorry about the delay....
my computer has been in the repair shop for a week. all fixed I hope. Yes, avast did refund the money they charged me for security they could not provide.thanks for your attention to my problem.
Revdex.com:I have reviewed the response made by the business and I did get a refund via PayPal. There was nowhere on their "portal"to request a refund. Had it not been for the Revdex.com I would not have received refund Sincerely, [redacted]
Initial Business Response /* (1000, 7, 2015/12/28) */
Customer purchased our products under two different email addresses.
His latest charge was refunded based on our 30-days refund guarantee.
Unfortunately, we cannot refund licenses older then 30 days.
We can offer customer to extend his...
license with additional yeas as a compensation to improve our offer from previous agent interaction.
Customer was already refunded for his renewal as he requested at our support portal.
Initial Business Response /* (1000, 5, 2014/08/08) */
You refund request will be processed.
Initial Consumer Rebuttal /* (3000, 7, 2014/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from the company is inadequate. below is...
what they stated:
I manually accepted LOD condition for you, please let me know when you receive payment to your account.
I am explaining below as to why I don't accept this email:
I have not received payment and payment which should have been processed on my account in the past few weeks. I am not responding to the customers email until I receive payment. There is no indication of when payment will be processed.
Final Consumer Response /* (2000, 10, 2014/08/13) */
Thank you for your assistance my refund has been issued and you may close this case. Thanks again Revdex.com I am so thankful for you!!!!!!
Initial Business Response /* (1000, 5, 2015/08/27) */
Unfortunately, customer did not contacted us via our support portal.
We contacted him with an offer for help to fix his issues.
We are awaiting his reply in our support portal.
Initial Consumer Rebuttal /* (2000, 7,...
2015/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The company has issued a refund 8/31/15; however, there was no apologies or explanation. I will NOT recommend this business to my friends. Customer rep is unreliable, unprofessional, and dishonest.
Initial Business Response /* (1000, 5, 2014/03/06) */
We do apologize for the inconvenience this has caused and I am forwarding this case to our refund department who will be in contact with you very soon with a full refund.
Typically refunds take about 5-7 business days to receive. A...
notification should be sent to you soon with the information.
Thank you for contacting us via the Revdex.com and have a pleasant day.
Kind Regards
Final Consumer Response /* (2000, 9, 2014/03/07) */
DRI*AVAST has credited my credit card account for $31.86. Thank-you very much for facilitating the refund from Avast Software.
Initial Business Response /* (1000, 5, 2014/09/09) */
Hello [redacted],
We do apologize for any inconvenience thus far and will have one of our internal refund specialist review your request for refund.
They should be in touch in the next few days.
Kind Regards
Initial Consumer...
Rebuttal /* (3000, 7, 2014/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I would appreciate your prompt response in rectifying our business transaction issue and will expect a satisfactory resolution from you soon.
Thank you.
[redacted]
Final Business Response /* (4000, 9, 2014/09/12) */
Hello [redacted],
Thank you for submitting your request through the Revdex.com portal. An internal avast! refund specialist will be in contact with you shortly regarding your request for refund of both purchases.
Kind Regards
Final Consumer Response /* (4200, 11, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been notified by the company that a full refund has been authorized and that I will be refunded within 15 days. I am pleased with this decision but do not wish to conclude my complaint until my credit card charge to Avast! Total Support is credited back to me.
Thank you.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Initial Business Response /* (1000, 5, 2014/03/14) */
Your service is no longer valid as it ended 2/24/2014 and there is no information regarding this claim for refund.
If you could provide us with a valid license that is in discussion for refund we are more than happy to review your case...
further.
Kind Regads
Final Consumer Response /* (2000, 16, 2014/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Business Response /* (4000, 14, 2014/03/24) */
Thank you for providing this information, the reason we couldn't find your license as your email changed from gmail to yahoo.
I will have a refund specialist refund your order.
Initial Business Response /* (1000, 5, 2015/03/17) */
We found this customer in our support portal.
We replied to him on 22nd January 2015 & 3rd February.
Our retention agent sent another reply today to the same email associated with this case.
We are awaiting his reply.
Initial Business Response /* (1000, 5, 2015/12/21) */
Customer was already refunded as he requested in our support portal.
Initial Business Response /* (1000, 10, 2015/10/27) */
Customer was already refunded back to his PayPal account as he requested in his previous complaint.
Initial Consumer Rebuttal /* (2000, 12, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the...
business.)
Initial Business Response /* (1000, 5, 2015/05/28) */
We escalated this phone support interaction to investigate which agent provided misleading information to customer.
We refunded customer as he requested.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/29) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
They were fair enough to reimburse me for the one time fix charge.