Initial Business Response /* (1000, 5, 2016/01/15) */
Unfortunately, we did not receive any refund request in our support portal.
Customer already disputed his charge. Charge-back was already processed.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
It is odd that they would say there is no refund request, when a refund was issued. The Avast phone or website has no options to cancel, and they manipulate to get people to sign up. I was only able to get a refund by going through my credit card company to dispute the charge. Avast operates unethically. I will pass ** to everyone I can, including social media, that people should not use Avast.
Initial Business Response /* (1000, 7, 2015/07/09) */
Customer contacted us via our support portal on 30th June 2015.
Our support agent asked customer for more details about the fraud order.
unfortunately, we did not receive any reply since then.
We contacted our distributor to investigate...
this fraud charge and refund the amount.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Number one: This was "NOT" a "RENEWAL" we have never had nor have we ever ordered there product!
Number two: We "DID" have contact with them on July 9th, informing them we have contacted our bank, the Revdex.com and will pursue this further if we do not get refunded our money. That is when they agreed to a refund. They are trying to put a very good "SPIN" on this to make them look like they did nothing wrong. When this is understood and we receive our money back, then I will except there response.
Final Business Response /* (4000, 12, 2015/07/13) */
We reviewed customer's communication with our retention agent and didn't find any reference to "RENEWAL". Our retention agent asked customer if the email address used in this fraud order is his or if he knows it.
Customer replied, that he is not aware about it.
Our retention agent refunded this order before his Revdex.com complaint.
Based on our distributor's records, money should be refunded back to the account used during the purchase within 5 business days.
Final Consumer Response /* (2000, 14, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received our money back. We still do not understand how they obtained our banking information so now we must get new bank cards and change all our banking information. Not so happy about that!!!
Customer's subscription was renewed because her previous order had Auto-Renewal option active.This order is associated with an email address [redacted]Our distributor informed her about this renewal in the renewal notification emails (30 & 15 days) before the renewal. These...
emails informs about upcoming renewal event together with a description how to cancel this renewal feature.We contacted customer via our support portal regarding this matter.
Customer was refunded for his Avast Cleanup license in December.
Avast then provide customer complimentary Avast Cleanup license for whole year as a compensation.
Customer's other license is about to expire and we cannot provide a refund for licenses that old.
Avast provide 30-days refund guarantee.
Initial Business Response /* (1000, 5, 2014/02/14) */
Your complaint has been re-issued to our new Revdex.com Complaint ticketing system and you should receive a notification regarding your claims status very soon.
We do apologize for the inconvenience this may have caused.
Kind Regards
Initial Business Response /* (1000, 5, 2015/11/03) */
Unfortunately, we did not find any email in our support portal from this customer.
Customer license was refunded already by our distributor.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
To whom it may concern:
I...
wanted to let you know that I was contacted by AVAST and I have received a refund. I truly appreciate your help in this matter.
Have a wonderful day!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/01/26) */
We contacted customer about his issue with an installation of our product and provided him all necessary information to successfully install it.
Initial Consumer Rebuttal /* (2000, 11, 2015/03/17) */
3-16-15
Sent via...
email:
Hello [redacted]
I'm sorry it took me so long to reply. My schedule and work life has been extremely hectic. I received all of your updates on the complaint I filed. Lo and behold, two days after filing a complaint with your department, the company that hadn't responded in months replied and reimbursed me for the purchase. I just wanted to thank you and your organization for the help you provided and the stress you were able to take off of my shoulders. It may seem a small thing, but it helped me enormously.
Thank you for everything,
[redacted]
Customer contacted us 4 months ago regarding his Avast Internet Security license.
We informed him that he didn't receive his activation code due to the typo in his email address.
His record was updated with correct email and activation code sent to customer.
Customer replied that he received his...
update - no refund needed.
Additionally, we canceled auto-renewal for Cleanup trial as customer requested.
Initial Business Response /* (1000, 5, 2015/02/24) */
Customer agreed with Auto-Renewal as a opt-out option in terms & conditions before the purchase.
Our retention agent was able to located specified order based on his request in our support portal. This order was done with a different...
email than emails specified in this complaint.
Customer was refunded as he requested.
Initial Business Response /* (1000, 7, 2016/02/03) */
Customer contacted us via our support portal.
Unfortunately we had to decline her refund request due to following factors:
Based on our records, this order was standard web order, no Auto-Renewal. Credentials of this order are same...
as customer's (including email address).
Customer contacted us 2 months from date of purchase.
We offer 30-days refund guarantee for all orders.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have documentation for the cancellation in time. They try to help me. I said I want a refund cause I don't want this software. It has not been installed. Still sitting in QUE since 10/25/15. All I used was the trial for less than 60 days according to them then full installation is required and will be charged well I cancelled prior to that cause they said I've already had MacAfee and the manufacturing of my desktop security software installed on the PC already don't need 3 cause it will cause to conflict and malfunction. I told them verbally and email and text want it cancelled. I deserve my refund ASAP. They can check their records stating that I've cancelled in time. I saved all my email I transfer to them to resolve this issue.
Final Business Response /* (4000, 12, 2016/02/08) */
Unfortunately, we cannot refund this order for the same reason as we mentioned before.
First refund request created in our support portal was created on 15th December 2015.
We have no record about any other contact to us.
Initial Business Response /* (1000, 5, 2014/09/01) */
Thank you for contacting us at Avast. Please we kindly ask that you be patient and we will have an avast rep contact you.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
They still fail to recognise their part in the demise of my laptop, citing their terms of service (which I accepted). Having never seen the terms of service (I was rushed through a paypal transaction in a phone call), I cannot say if this is so.
They did offer me the assistance of a senior technician, though I cannot accept this as my laptop isn't working.
In order to get it working, I still need to pay somebody else to fix whatever it was they broke.
Now, if they'd like to refund me the £79.99 charge (less waiting time and phone bills as previously requested), I can then pay said someone to fix my laptop, and I'd gladly provide a report on how my laptop failed following their intervention.
Final Business Response /* (4000, 14, 2015/01/26) */
Initial Business Response /* (1000, 5, 2015/11/19) */
Unfortunately, we did not find any email from this customer in our support portal.
We contacted customer via our support portal to straighten the whole situation.
We are awaiting his reply in our support portal.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have spoken with numerous techs and had the matter escalated to a senior tech and still our laptop is not functional.
We wasted 24 hours of our time, including finances with this company. Each time they referred us to a more experienced tech we got the same results which is a non operating computer. We had access to the internet prior to contacting avast and for over a week we haven't had use of our internet.
There failed attempts to get our computer up and running in its normal capacity has left us no other option except to request a total refund of $194.00
Final Business Response /* (4000, 9, 2015/11/27) */
Customer was refunded for TTS services as he requested.
Initial Business Response /* (1000, 5, 2015/04/16) */
We were able to locate customer's refund request from this month in our support portal.
Unfortunately, customer never contacted us before about his issues with our product.
We had to decline this refund request due to our 30-days...
refund guarantee.
Customer purchased our product in August which is more than a 7 months ago.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem with their antivirus software was CREATED by Avast in order to snooker me into purchasing over priced and absolutely unnecessary "tech support." They are running a scam, and I uninstalled their product as soon as I realized how they are victimizing customers. It has nothing to do with an inherent product defect. They are sticking to their 30 day policy in order to avoid the real issue. Please notice they do not deny victimizing customers with their phony "your computer needs us to repair it for $180 before it crashes." I will be taking this to the FTC next. It is pure fraud.
Final Business Response /* (4000, 9, 2015/04/22) */
We have to disagree with customer allegations that Avast program caused problem.
Our product could be affected by another applications installed in customer's computer and make a strange behavior.
Our phone agents were not forcing our services to customer.
Our service is definitely not a scam.
Initial Business Response /* (1000, 5, 2015/04/22) */
Unfortunately, we never received any refund request from this customer in our support portal.
We contacted customer to help him with his request.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/23) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
A refund request was submitted on the Avast website on 03/31/15. I received a printed, confirmed copy. I did receive a contact from Avast on 4/22/15 offering to help me "fix my software". I responded that I did not have their software, didn't want their software, didn't order their software and asked to be refunded.
This morning (4/23/15) I received another email saying my refund was being processed and could take up to 15 days. Their "customer service" function is poor. Their website is poor.
Final Business Response /* (4000, 10, 2015/04/23) */
We received customer's reply in our support portal.
His license was refunded as he requested.
Final Consumer Response /* (2000, 12, 2015/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2016/02/03) */
Customer contacted us via our support portal.
Unfortunately we had to decline her refund request due to following factors:
Based on our records, this order was standard web order, no Auto-Renewal. Credentials of this order are same as...
customer's (including email address).
Customer contacted us 2 months from date of purchase.
We offer 30-days refund guarantee for all orders.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have documentation for the cancellation in time. They try to help me. I said I want a refund cause I don't want this software. It has not been installed. Still sitting in QUE since 10/25/15. All I used was the trial for less than 60 days according to them then full installation is required and will be charged well I cancelled prior to that cause they said I've already had MacAfee and the manufacturing of my desktop security software installed on the PC already don't need 3 cause it will cause to conflict and malfunction. I told them verbally and email and text want it cancelled. I deserve my refund ASAP. They can check their records stating that I've cancelled in time. I saved all my email I transfer to them to resolve this issue.
Final Business Response /* (4000, 12, 2016/02/08) */
Unfortunately, we cannot refund this order for the same reason as we mentioned before.
First refund request created in our support portal was created on 15th December 2015.
We have no record about any other contact to us.
Initial Business Response /* (1000, 6, 2015/02/23) */
Customer was already refunded.
We were able to locate his refund request in our support portal.
System in his case put his email in to the incorrect department.
Initial Consumer Rebuttal /* (2000, 9, 2015/02/23) */
It...
looks like my money is now being refunded as I heard directly from the company thank you
Initial Business Response /* (1000, 5, 2015/04/16) */
We were able to locate customer's refund request from this month in our support portal.
Unfortunately, customer never contacted us before about his issues with our product.
We had to decline this refund request due to our 30-days refund...
guarantee.
Customer purchased our product in August which is more than a 7 months ago.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem with their antivirus software was CREATED by Avast in order to snooker me into purchasing over priced and absolutely unnecessary "tech support." They are running a scam, and I uninstalled their product as soon as I realized how they are victimizing customers. It has nothing to do with an inherent product defect. They are sticking to their 30 day policy in order to avoid the real issue. Please notice they do not deny victimizing customers with their phony "your computer needs us to repair it for $180 before it crashes." I will be taking this to the FTC next. It is pure fraud.
Final Business Response /* (4000, 9, 2015/04/22) */
We have to disagree with customer allegations that Avast program caused problem.
Our product could be affected by another applications installed in customer's computer and make a strange behavior.
Our phone agents were not forcing our services to customer.
Our service is definitely not a scam.
Initial Business Response /* (1000, 5, 2016/01/15) */
Unfortunately, we did not receive any refund request in our support portal.
Customer already disputed his charge. Charge-back was already processed.
Initial Consumer Rebuttal /* (2000, 7, 2016/01/18) */
(The consumer indicated he/she...
ACCEPTED the response from the business.)
It is odd that they would say there is no refund request, when a refund was issued. The Avast phone or website has no options to cancel, and they manipulate to get people to sign up. I was only able to get a refund by going through my credit card company to dispute the charge. Avast operates unethically. I will pass ** to everyone I can, including social media, that people should not use Avast.
Initial Business Response /* (1000, 7, 2015/07/09) */
Customer contacted us via our support portal on 30th June 2015.
Our support agent asked customer for more details about the fraud order.
unfortunately, we did not receive any reply since then.
We contacted our distributor to investigate...
this fraud charge and refund the amount.
Initial Consumer Rebuttal /* (3000, 10, 2015/07/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Number one: This was "NOT" a "RENEWAL" we have never had nor have we ever ordered there product!
Number two: We "DID" have contact with them on July 9th, informing them we have contacted our bank, the Revdex.com and will pursue this further if we do not get refunded our money. That is when they agreed to a refund. They are trying to put a very good "SPIN" on this to make them look like they did nothing wrong. When this is understood and we receive our money back, then I will except there response.
Final Business Response /* (4000, 12, 2015/07/13) */
We reviewed customer's communication with our retention agent and didn't find any reference to "RENEWAL". Our retention agent asked customer if the email address used in this fraud order is his or if he knows it.
Customer replied, that he is not aware about it.
Our retention agent refunded this order before his Revdex.com complaint.
Based on our distributor's records, money should be refunded back to the account used during the purchase within 5 business days.
Final Consumer Response /* (2000, 14, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We have received our money back. We still do not understand how they obtained our banking information so now we must get new bank cards and change all our banking information. Not so happy about that!!!
Customer's subscription was renewed because her previous order had Auto-Renewal option active.This order is associated with an email address [redacted]Our distributor informed her about this renewal in the renewal notification emails (30 & 15 days) before the renewal. These...
emails informs about upcoming renewal event together with a description how to cancel this renewal feature.We contacted customer via our support portal regarding this matter.
Customer was refunded for his Avast Cleanup license in December.
Avast then provide customer complimentary Avast Cleanup license for whole year as a compensation.
Customer's other license is about to expire and we cannot provide a refund for licenses that old.
Avast provide 30-days refund guarantee.
Customer was already refunded as she requested in our support portal.
Initial Business Response /* (1000, 15, 2015/01/30) */
Initial Business Response /* (1000, 5, 2014/02/14) */
Your complaint has been re-issued to our new Revdex.com Complaint ticketing system and you should receive a notification regarding your claims status very soon.
We do apologize for the inconvenience this may have caused.
Kind Regards
Initial Business Response /* (1000, 5, 2015/11/03) */
Unfortunately, we did not find any email in our support portal from this customer.
Customer license was refunded already by our distributor.
Initial Consumer Rebuttal /* (2000, 7, 2015/11/06) */
To whom it may concern:
I...
wanted to let you know that I was contacted by AVAST and I have received a refund. I truly appreciate your help in this matter.
Have a wonderful day!
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/01/26) */
We contacted customer about his issue with an installation of our product and provided him all necessary information to successfully install it.
Initial Consumer Rebuttal /* (2000, 11, 2015/03/17) */
3-16-15
Sent via...
email:
Hello [redacted]
I'm sorry it took me so long to reply. My schedule and work life has been extremely hectic. I received all of your updates on the complaint I filed. Lo and behold, two days after filing a complaint with your department, the company that hadn't responded in months replied and reimbursed me for the purchase. I just wanted to thank you and your organization for the help you provided and the stress you were able to take off of my shoulders. It may seem a small thing, but it helped me enormously.
Thank you for everything,
[redacted]
Initial Business Response /* (1000, 6, 2015/02/20) */
2-11-15
Sent via email:
Dear[redacted],
Thank you for your quick reply.
This customer is really confusing. I did not locate any order associated with his email.
I found one [redacted] in Las Vegas and his order already...
expired and no renewal was processed.
I think that we can consider this issue closed.
Best regards,
[redacted]
Senior Retention Supervisor
AVAST Software s.r.o.
Customer contacted us 4 months ago regarding his Avast Internet Security license.
We informed him that he didn't receive his activation code due to the typo in his email address.
His record was updated with correct email and activation code sent to customer.
Customer replied that he received his...
update - no refund needed.
Additionally, we canceled auto-renewal for Cleanup trial as customer requested.
Initial Business Response /* (1000, 5, 2015/02/24) */
Customer agreed with Auto-Renewal as a opt-out option in terms & conditions before the purchase.
Our retention agent was able to located specified order based on his request in our support portal. This order was done with a different...
email than emails specified in this complaint.
Customer was refunded as he requested.
Initial Business Response /* (1000, 7, 2016/02/03) */
Customer contacted us via our support portal.
Unfortunately we had to decline her refund request due to following factors:
Based on our records, this order was standard web order, no Auto-Renewal. Credentials of this order are same...
as customer's (including email address).
Customer contacted us 2 months from date of purchase.
We offer 30-days refund guarantee for all orders.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have documentation for the cancellation in time. They try to help me. I said I want a refund cause I don't want this software. It has not been installed. Still sitting in QUE since 10/25/15. All I used was the trial for less than 60 days according to them then full installation is required and will be charged well I cancelled prior to that cause they said I've already had MacAfee and the manufacturing of my desktop security software installed on the PC already don't need 3 cause it will cause to conflict and malfunction. I told them verbally and email and text want it cancelled. I deserve my refund ASAP. They can check their records stating that I've cancelled in time. I saved all my email I transfer to them to resolve this issue.
Final Business Response /* (4000, 12, 2016/02/08) */
Unfortunately, we cannot refund this order for the same reason as we mentioned before.
First refund request created in our support portal was created on 15th December 2015.
We have no record about any other contact to us.
Initial Business Response /* (1000, 5, 2014/09/01) */
Thank you for contacting us at Avast. Please we kindly ask that you be patient and we will have an avast rep contact you.
Initial Consumer Rebuttal /* (3000, 7, 2014/09/11) */
(The consumer indicated he/she DID NOT accept the...
response from the business.)
They still fail to recognise their part in the demise of my laptop, citing their terms of service (which I accepted). Having never seen the terms of service (I was rushed through a paypal transaction in a phone call), I cannot say if this is so.
They did offer me the assistance of a senior technician, though I cannot accept this as my laptop isn't working.
In order to get it working, I still need to pay somebody else to fix whatever it was they broke.
Now, if they'd like to refund me the £79.99 charge (less waiting time and phone bills as previously requested), I can then pay said someone to fix my laptop, and I'd gladly provide a report on how my laptop failed following their intervention.
Final Business Response /* (4000, 14, 2015/01/26) */
Initial Business Response /* (1000, 5, 2015/11/19) */
Unfortunately, we did not find any email from this customer in our support portal.
We contacted customer via our support portal to straighten the whole situation.
We are awaiting his reply in our support portal.
Initial...
Consumer Rebuttal /* (3000, 7, 2015/11/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We have spoken with numerous techs and had the matter escalated to a senior tech and still our laptop is not functional.
We wasted 24 hours of our time, including finances with this company. Each time they referred us to a more experienced tech we got the same results which is a non operating computer. We had access to the internet prior to contacting avast and for over a week we haven't had use of our internet.
There failed attempts to get our computer up and running in its normal capacity has left us no other option except to request a total refund of $194.00
Final Business Response /* (4000, 9, 2015/11/27) */
Customer was refunded for TTS services as he requested.
Initial Business Response /* (1000, 5, 2015/04/16) */
We were able to locate customer's refund request from this month in our support portal.
Unfortunately, customer never contacted us before about his issues with our product.
We had to decline this refund request due to our 30-days...
refund guarantee.
Customer purchased our product in August which is more than a 7 months ago.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem with their antivirus software was CREATED by Avast in order to snooker me into purchasing over priced and absolutely unnecessary "tech support." They are running a scam, and I uninstalled their product as soon as I realized how they are victimizing customers. It has nothing to do with an inherent product defect. They are sticking to their 30 day policy in order to avoid the real issue. Please notice they do not deny victimizing customers with their phony "your computer needs us to repair it for $180 before it crashes." I will be taking this to the FTC next. It is pure fraud.
Final Business Response /* (4000, 9, 2015/04/22) */
We have to disagree with customer allegations that Avast program caused problem.
Our product could be affected by another applications installed in customer's computer and make a strange behavior.
Our phone agents were not forcing our services to customer.
Our service is definitely not a scam.
Initial Business Response /* (1000, 5, 2015/04/22) */
Unfortunately, we never received any refund request from this customer in our support portal.
We contacted customer to help him with his request.
Initial Consumer Rebuttal /* (3000, 8, 2015/04/23) */
(The consumer indicated he/she DID NOT...
accept the response from the business.)
A refund request was submitted on the Avast website on 03/31/15. I received a printed, confirmed copy. I did receive a contact from Avast on 4/22/15 offering to help me "fix my software". I responded that I did not have their software, didn't want their software, didn't order their software and asked to be refunded.
This morning (4/23/15) I received another email saying my refund was being processed and could take up to 15 days. Their "customer service" function is poor. Their website is poor.
Final Business Response /* (4000, 10, 2015/04/23) */
We received customer's reply in our support portal.
His license was refunded as he requested.
Final Consumer Response /* (2000, 12, 2015/05/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 7, 2016/02/03) */
Customer contacted us via our support portal.
Unfortunately we had to decline her refund request due to following factors:
Based on our records, this order was standard web order, no Auto-Renewal. Credentials of this order are same as...
customer's (including email address).
Customer contacted us 2 months from date of purchase.
We offer 30-days refund guarantee for all orders.
Initial Consumer Rebuttal /* (3000, 9, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have documentation for the cancellation in time. They try to help me. I said I want a refund cause I don't want this software. It has not been installed. Still sitting in QUE since 10/25/15. All I used was the trial for less than 60 days according to them then full installation is required and will be charged well I cancelled prior to that cause they said I've already had MacAfee and the manufacturing of my desktop security software installed on the PC already don't need 3 cause it will cause to conflict and malfunction. I told them verbally and email and text want it cancelled. I deserve my refund ASAP. They can check their records stating that I've cancelled in time. I saved all my email I transfer to them to resolve this issue.
Final Business Response /* (4000, 12, 2016/02/08) */
Unfortunately, we cannot refund this order for the same reason as we mentioned before.
First refund request created in our support portal was created on 15th December 2015.
We have no record about any other contact to us.
Initial Business Response /* (1000, 6, 2015/02/23) */
Customer was already refunded.
We were able to locate his refund request in our support portal.
System in his case put his email in to the incorrect department.
Initial Consumer Rebuttal /* (2000, 9, 2015/02/23) */
It...
looks like my money is now being refunded as I heard directly from the company thank you
Initial Business Response /* (1000, 5, 2015/04/16) */
We were able to locate customer's refund request from this month in our support portal.
Unfortunately, customer never contacted us before about his issues with our product.
We had to decline this refund request due to our 30-days refund...
guarantee.
Customer purchased our product in August which is more than a 7 months ago.
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The problem with their antivirus software was CREATED by Avast in order to snooker me into purchasing over priced and absolutely unnecessary "tech support." They are running a scam, and I uninstalled their product as soon as I realized how they are victimizing customers. It has nothing to do with an inherent product defect. They are sticking to their 30 day policy in order to avoid the real issue. Please notice they do not deny victimizing customers with their phony "your computer needs us to repair it for $180 before it crashes." I will be taking this to the FTC next. It is pure fraud.
Final Business Response /* (4000, 9, 2015/04/22) */
We have to disagree with customer allegations that Avast program caused problem.
Our product could be affected by another applications installed in customer's computer and make a strange behavior.
Our phone agents were not forcing our services to customer.
Our service is definitely not a scam.