AutoZone

Review: I brought a cv axel from autozone in February 2013 it comes with a lifetime warranty. Well my rubber boot got another whole so I go to autozone for an replacement they inform me that I don't have a warranty long story short I had to buy a new axel than two days later I go and buy a stabilizer pin the rep never said anything about a warranty I go back to the shop where my trucks at and the guy informs me that I have a warranty on the part but when I look at my receipt it has no all zero (0) for my phone number.Desired Settlement: I totally upset because I see how the company stays afloat by not giving excellent customer service which they should they get more sales by not even asking for warranty information and it totally unacceptable that we the consumers have to buy products that's already covered .......I will like to take my receipts back and get my right information put on for the warranty that I paid for And the employees should be laid off for not registering customers for warranties that they qualify for

Business

Response:

[redacted], [redacted] 11:59 AM (4 hours ago) Reply to me, [redacted] Mr. [redacted], Thank you for speaking with me on the phone this morning. The customer concerns outlined on December 3rd (ID [redacted])were promptly corrected at the Store where the purchase was made. The customer also contacted our Regional office on the same date, which initiated our response to Mr. [redacted]'s concern. The Store Manager, corrected the warranty file, replaced the part and refunded the purchase price to the customer for his inconvenience. The part is still covered by our lifetime warranty and exists in our Customer Warranty file should it ever need replaced in the future. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. They did not refund me anything I had to buy a new axel and register for a new warranty. There previous statement was incorrect. And regards to there customer service this case was closed and I can't believe it took them 2 months to get in touch with me. How sad!!! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Business

Response:

On Fri, Feb 14, 2014 at 4:31 PM, [redacted], [redacted] wrote: Revdex.com, Thank you for the opportunty to recontact Mr. [redacted] and help him withn his concern. The Store Manager at the Penn Hills location contacted him and reimbursed him for the cost of the axle earleir this week, apologised for the misunderstanding and the length of time to get back to him. As a newly appointed District Manager in the Pittsburgh Area I appreciate every chance to ensure our customers recieve the best service possible.

Review: On January 28, 2015 at 6:31pm, I went to Autozone at 2411 Saviers Rd. Oxnard, CA 93033 to purchase a replacement bulb for my 2004 Mazda 3 drivers side headlight. After I purchase the bulb, I asked the guy in red shirt if he can install it for me and he said yes. So we both went outside to install the light bulb. He broke the retaining spring (metal clip) that hold the bulb inside the headlight while he was installing the bulb. The guy told me not to worry because the rubber seal will hold the bulb in place. He didnt even apologize for breaking the part. I didnt believe him so the next day (January 29) I called the authorized Mazda dealership to see if I can get the same metal clip to replace the broken part and I was told that I have to buy the whole headlight assembly and that they dont sell the metal piece alone. I search everywhere on the internet and its the same result. The headlight assembly part itself will cost me $278.82 and the labor will cost $220.20 at the one in Ventura. On Jan. 29, I called the Autozone to speak with the store manager and I was told to call the next day because he wasnt available. I called again on January 30 @ 8:30 am to speak with [redacted], the store manager about what happened. I didnt get the tech guys name that did the installation so I describe to [redacted] what the guy looked like. Based on my description, the manager said the guys name is Fernando. I called the store @ 1:10 pm to speak with the [redacted] and the associate picked it up just to tell me he was out of the building at that time after Ive been waiting for 21 mins. I called the store back again and [redacted] told me to call again the next day because the tech guy didnt answer his call. He didnt even apologize for the long wait. The manager told me he will get his own mechanic to fix my headlight. He said even if it doesn't last he will no longer be responsible for it. He wanted me to sign a waiver for this to protect just himself.Desired Settlement: I want to pick my own mechanic that I trust. I want autozone to pay for the cost to fix my headlight including the parts. Thanks.

Review: On March 14, 2015 I bought a new car battery for my 2008 [redacted]. I was told AutoZone would install my battery for free if bought from any AutoZone. Battery was installed incorrectly. Car's main fuse was burnt out causing further electrical problems making the car un-drivable. Car was taken to an [redacted] the same day, where they could only fix the car enough to make it serviceable to drive to another mechanic. Car was then taken to [redacted] dealership where it took almost 2 weeks to fix. For 2 months now, and after many request to keep a paper trail (asking for emails from someone other then AutoZone's store manager- [redacted].) I have not received the proper communication from AutoZone. I have called almost once a week if not more now asking about my claim and being reimbursed for the cars mechanical issue. Every time I have been told I would get a call back and have not. I have felt belittled by the store's manager, as well as the distract manager ([redacted]) many times. Was told check was sent out a week ago to reimburse me for all the mechanic fees but when I asked if I could get an email or confirmation from the AutoZone Claims department that the check was indeed sent I was told NO by the store manager. It has now been 11 days since I was told the check was sent out and I have not received any mail what so ever from AutoZone. I do not believe the check was sent out as the manager was originally trying to hid is under the table suggesting, "I go to his friend who is a mechanic down the street" knowing I had a child with me, had to drive on the freeway and the car was not properly running. After arguing I would not he then tried to run around all other further issues with my husband and I and still is.Desired Settlement: Reimbursement for all Mechanic fees that needed to be fixed due to the battery being put in incorrectly.

Business

Response:

To whom it may concern: I am unable to respond to the complaint via your website, please use this as our response. I have spoken with our claims department and a check was sent to [redacted] on 6/26/2015 and the check was cashed on 7/3/2015. Please have [redacted] advise if she needs anything further.Sincerely, [redacted]AutoZone, Inc.Litigation Paralegal[redacted]Tel: [redacted]Fax: [redacted]

Review: Dear Sir/Madam, This is about a part purchased from Autozone that was faulty an damaged another part in my car; however, they were not responsive is replacing the damaged part for me.On 7/6/2014, I purchased a Duralast alternator (part# [redacted]) from Autozone store in Edison, NJ (store# [redacted]). The receipt# is [redacted]. I had the repair shop replace my old part with this one. The day after, I started smelling burnt wires from my hood, so I took it to a repair shop and found that the alternator is overcharging. I took it back to that AutoZone store and reported this to store manager, [redacted]. He tested my car and said that the battery is working fine, but the regulator on the alternator failed. So the problem is either with the cable going to the regulator (the pigtail) or the regulator itself. As he suggested, I had the pigtail replaced first and since it did not resolve the problem, I swapped the alternator. After removing that, it turned out that the solenoids were burnt as a result of overcharging. The new alternator was working fine, but the battery was damaged and it was discharged within a couple of hours. I took it back to [redacted] in that store and told him that the faulty alternator they sold me has caused the damage to my battery and asked him to replace it for me, but he said that they are not liable for that! Since the battery was working perfectly fine before (according to [redacted]), the only reason it failed within a few days can be the damage due to the overcharging. The alternator they gave me was probably not tested correctly, leading to the overcharge (above 14 V). The problem cannot be with the pigtail since I put the old one back and it did not affect the performance. Since the battery is part of the charging system and is directly affected by a bad alternator, the caused damage is indisputable.Desired Settlement: I purchased a MAXX-35N battery from [redacted] (St# [redacted]) today 7/15/14 with $115.38. The transaction ID is [redacted]. I want AutoZone to refund me for this as the damage was clearly caused by their faulty part.

Business

Response:

The Local district manger will be contacting the customer to resolve the issue

Consumer

Response:

my complaint has been resolved.

Review: I entered the AutoZone on [redacted] in Philadelphia and asked if I needed a new battery the employee at the time said they don't install batteries this late (1 1/2 hours) before closing. I proceeded and asked politely as I needed to get to work the next morning. As she began installing the battery I entered the store with the old battery, I asked the employee working the register to check to see the status of my old battery to confirm if it were the problem, which it proved to not be. As I exited the building I found the employee already installing my battery and a large spark was erupting from the poles of the battery. A friend and witness at the time asked her if this was normal she replied yes and continued to install the battery disregarding the Immense sparks. As she attached the cables the headlights,interior lights, windshield wipers,as well as the mechanism that sprays the windshields fluid began to operate without the key in the ignition. The employee then told me to start my vehicle which resulted in nothing. Eventually I saw smoke rise from the engine compartment of my car and asked to remove the cables, as I opened my hood I found that my alternator had caught fire. After this incident my car was inoperable of shifting as well as my repeated stalls and all warning lights flashing. After this incident I had found that the employee reversed the polarity of the battery, my car was immobile so I contacted my mechanic and he had my car towed and began its diagnosis. At this point in time I had already spoken with the district manager of Philadelphia [redacted],who immediately began to deny the damages I was reporting. He had told me that they would not pay for the tow truck, diagnostic fees or a rental car, and that I would have to retrieve multiple estimates on my own which would mean towing and paying for diagnostics at my own expense. After about 2 weeks of contact which I prompted and an estimate he continued to deny the allegations and refused to pay for the damages to my carDesired Settlement: I would like them to pay for the damages the occured to my vehicle, as well for, other compensations such as tow truck fee and diagnostic fees, negligence, missed work and school work,and amount of stress caused by this matter.

Salesman did not follow procedure and it resulted in my car being damaged.I went to this Autozone store to buy a quart of transmission fluid for my car. the salesman asked me what I needed so I said transmission fluid. instead of looking up in the computer to find the right product he led me to the wall where the fluid is kept. he asked if it was a manual transmission, I said yes. he told me gear oil. I proceeded to put the fluid in my car and it caused severe damage to my transmission and now the car is not driveable. it has been over 4 months and they have made no effort to fix the situation.Desired Settlementi am seeking to have my car fixed and some restitution on top of that for being without my car. I have had to pay other people every week to drive me to work, more than it would have cost to drive my car. I have submitted an estimate of repairs to the corporate office of Autozone at their request and there is still no settlement.