AutoZone

To whom it may concern (*** ***):We have received your letter dated February 18, We are very sorry to hear that your client, *** ***, was not pleased with an experience with our company, in response to your email, I contacted the District Manager in our Columbus region and he
stated the following:• On February 28th, I received an email regarding this claimI called the AZ Rewards department and they informed me that *** *** still has $rewards money on his loyalty cardI called him at 10:am but I couldn’t leave him a message because his voice mail was not set up yetAt 11:20, *** *** called the store because he had a missed callI answered the phone and asked him about his issueHe informed that the issue was already taken care ofI told him that he still had $available on his AZ Rewards cardHe said he didn’t have any other issues or concerns.We consider this claim closedShould you have any further questions or comments, please feel free to notify me in writing or email.Sincerely, Debra D***Divisional AdministratorCustomer Satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Please have Ms*** contact the store's District Manager at ###-###-#### in hopes to resolve the complaint.Thank you,*** ***Claims Agent

July 8, Revdex.com Serving New Mexico and SW Colorado Jefferson St NE Ste A Albuquerque, NM Re: Case #*** submitted on 6/21/To whom it may concern, We have received your letter dated June 21, We are very sorry to hear that your client, *** *** ***, had a bad
experience with our companyIn response to your email, I contacted the Regional Manager in Denver and he stated the following: • The claim was denied due to the age of the water pump, at which point we had our Claims deptreopen the claimSince then we are attempting to get contact from the customer to give us labor/parts estimates and the defective water pump so we can send it to the vendorDistrict Manager, Jerry L*** is directly working with this customer, but is struggling to make contact, however he is not covered within our warranty timeline on this water pump per our claims deptWe consider this claim closedShould you have any further questions or comments, please feel free to notify me in writing or email.Sincerely, Debra D*** Divisional Administrator Customer Satisfaction

I was exhibiting at a trade show when they called me with an offer "too good to be true" to advertise in their publication and receive cover exposure They were very high pressure and gave me no time to think about it because is was such a "good deal" Under pressure I stupidly said yes Cover exposure was laughable! As was the readership / distribution at the trade show Found the magazine on the final day They hounded and hounded me the first day of the show to buy an add for the next yearits been nothing but a headache since that very first call!!! Hugely aggressive sales and collection practices Shady! Stay away! Do not give them a dime or sign anything, it will be a headache!!!

Initial Business Response /* (1000, 10, 2015/08/07) */
Upon receipt of this complaint the District Manager contacted the customer immediatelyHe expressed frustration about the need to replace his rack and pinionThe DM apologized to the customer and offered him an immediate refund on the
product and the option to file a claimWe advised him that the process may take up to weeksAfter weeks the decision was made to pay for the parts (approx$160)Our warranty states that it does not pay labor on this product but that we are able to replace or refund itThe DM followed up with the customer to discuss this and the customer signed the satisfaction form agreeing to these terms

Initial Business Response /* (1000, 6, 2016/10/17) */
I Contacted Mr *** todayI received the complaint today 10-17-Mr*** told me about his experience on Sept.30th at our Beardstown location, Store #I apologized for his experience and asked him what he thought we should do to
remedy this He explained that he had Spent $for labor to get this fixed over and above the original labor costThis came to hours at $an hourHis Driving expense to and from the store times totaled $We agreed to take care of this issue and reimburse his costs totaling $I instructed him to visit the store at his convenience to be reimbursedHe is satisfied with the resolutionI also told him to call me at my number anytime he needs assistance

Business states that they have been in contact with consumer, refunded his money, and all is resolved

Revdex.com spoke to Keith from business and the following was relayed: This issue has been taken care of with the customer and has been resolved

Terrible experience due to lack of professionalism by *** (the owner) and his accounting department, specifically ***They made an accounting and contract error on their end and blamed our company In the end, I decided to move on and vow to never deal with their company again They do not return phone calls, they are very dishonest and the owner could not care less about the situation

Revdex.com:
At this time, I have not been contacted by Autozone regarding complaint ID ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.I was denied access to my account while it was still in good standing with Autozone's Commercial Credit DepartmentThe decision was clearly made by somebody out of the regional office to deny me use of my account as when I talked with Commercial Credit they saw no reason there should be any restrictions on my account. Moreover, on their credit application there are spaces to fill in separate billing and delivery addressesSince these addresses are the same for my business, according to their response I should have been denied credit from day one Also, I know of several mobile mechanics that have been given lines of credit with at least one that regularly receives deliveries to his home from the same store and has been for years.So I am still left asking why I'm being singled out
Regards,
*** *** **

Dear *** ***I am responding to your notification on case ID:1***. I apologies on the late responseI was out of state and did not return to work till 10/29/2015. On the case for Mrs*** *** ***. Her transmission warranty is covered through the vendor All
Trans. All Trans is the company that pays for parts,labor and fees. To contact All Trans *** claim# ***.You may also contact our Claims Specialist: *** ***,***

Deceptive business practices
Do NOT initial any contract presented before youThey will modify document after the fact, then bill you
The quality of and distribution of product does not meet expressed expectationSAVE YOUR MONEY!
They will not negotiate or listen to your concerns

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

RE: *** * *** ** ***
"">The District Manager of the store Mrs*** was shopping in Harrison Avein Cheviotwill see that she gets a new gallon jug of oil which is the settlement that she wantedBarbara Campbell
Administrative Assistant

I do not know what kind of work this company does, but I know they have been billing me for four years, for work they say they did I have never even heard of them prior to getting the first invoice They are scamming me and my company I never hired them to do anything I certainly wouldn't Every year I have the same fight They bill me from 2015, They will not provide me with proof of work because there was no work done for my company Beware, they are greedy and scam people Bogus invoices of work never contracted or done

To whom it may concern,We have received your email dated March 16, We are very sorry to hear that your client, *** *** *** *** With their experience With Our companyIn response to your email, contacted the Regional Manager in San Diego and he stated the following:"Talked to
*** today he stated that he has an account with us (pin #***) which is out of his house and his account has been locked out due to him owing us $298, I asked him when he Would pay us the money he owed us, and he said first Week in May, I explained to him that I could fix his account once it was paid off1- It will be COD and he had to bring in his resale number if he wants us to take off the tax 2- We would not be able to delivery to his house, he would have to come in and pick up the part"We consider this claim closedShould you have any further questions or comments, please feel free to notify me in Writing or email

Revdex.com:
I find it odd that Hoffman states that they normally do not refund a credit card without the card and customer presentYet, they had absolutely NO problem CHARGING my card right away when I wasn't presentHoffman Honda, and specifically, *** ***, plays games with their customers and I would NEVER recommend them to anyone looking to purchase a carIn fact, I will be sharing this terrible experience with all of my friends, family and co-workers just to warn people from ever going there
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I purchased a battery brand new and it was warrantied within years I exchanged it I got a new battery it doesn't work I try to exchange a month ago and they're saying because of how I'm using the battery it is not under a warranty I have a plow on my truck is the reason why