Autos Direct of Fredericksburg

I purchased a vehicle from this dealership back in December 2018. I paid to have my plates mailed to me along with the vehicle title. I filed out the paperwork for them to "stand in line in the dmv" as they said. A month later 1/15/2019 I call autos direct because I had not received my plates. Just to be transferred to the manager Dean who had some bad news for me...…. Never expecting what he was going to say next he states that I need to return the vehicle ASAP. Unfortunately they do not have the vehicle title and without a title there's nothing else they can do. Dean the manager apologized and said he would accommodate me however necessary but they need to return the vehicle to the "Auction" they purchased it from. In regards to contacting me I never got a call, or even a letter in the mail to let me know of the situation if I had not reached out to them I would have never known of the situation. According to Dean it is the first time this happens. But as I read some google reviews it is not the first time this happens. Worst Business ever.

I made the mistake of buying a car from them in June 2018. The salesman made A LOT of promises and has broken every one of them. Now I need to have my car worked on under the warranty that they supposedly sold me. The warranty company doesn’t have any information on me and the dealer won’t give me the contract number. I started going round and round with the salesperson, who eventually called me a dumba-- and said that they weren't going to do anything.

My daughter purchased a car from this dealership with me as cosigner, it was way more than we planned on spending but as it was reported to be in perfect condition, we decided to purchase it. Five days later, my daughter pulled out of a parking space at work and the bumper and undercarriage fell off. It was NOT involved in an accident and Geico believes it is possible it was like this when sold. We were supposed to receive tags for the car, but did not. We called and emailed repeatedly. I received ONE phone call stating that WE were supposed to get emissions tested but we were never told this. As the car was in the body shop for over two weeks, we were unable to do so. As soon as the car was repaired, the emissions was completed and given to the dealership who NEVER contacted us again despite emails asking for information. WE called them today and were very rudely told that it was OUR fault that the tags were not obtained and that we needed to go to *** ourselves. I have only received ONE phone call about emissions and no other. They have never called my daughter regarding the issue either. Now my daughter has expired plates and will miss time from work to complete a transaction they were responsible for. To date, they have done nothing to investigate the damage to the car to determine if the *** was incorrect. We spent hundreds on a car rental, lost time from work and spent thousands more than anticipated and all we got was attitude and our emails have been ignored repeatedly. All they have done is issue a check to return the fee for the tags. They title the car without tags and NEVER contacted us. I have no voicemails or emails from them since the initial phone call to tell us we were responsible for the emissions and this was weeks after purchasing the car while it was in the body shop. The lady who we spoke to today blamed us and the sales staff...piitiful! They owe us more than a refund of tags in my opinion.

Drove four hours each way to pick up a car that we had talked extensively with salesman about. When we got there the car was not clean and smelled like cigarette smoke. We had our own financing so it shouldn’t take ling for the paperwork but while we were waiting for paperwork they sold the car to someone else! They are predators and I feel sorry for the person who paid $*** more than we were going to for the same car.

I leased a car from them and it broke down the same day..they came and got it and fixed it..they said rhey replaced my crank shaft and cam shaft..2 weeks later im driving and the car cut off in the middle of the road..I get it towed home, contact them, and they said since I owe $*** from my initial down payment, if I gt it fixed thell take the $*** off..I got a mechanic to put the car on the computer diagnostics, and he told me the parts they fixed had moved from its original position and knocked my timing chain off..so I called the dealership and told them that the problem was their fault and could they fix it.I told them that it cost $*** to fix and they just brushed me off and ignored me

I purchased a car here in late July 2018. By late August 2018 we were receiving tickets from *** for a violation that identified the car as abandoned with the same temporary dealer plate numbers as the car we purchased. Now I am paying tickets to *** for a car that has never left ***. I purchased a *** from Autos Direct and the car with violations in *** is listed in the citations as an *** Police, *** and the violation dept in *** County. *** can do nothing to help. I suspect there are temporary plate violations occuring here and *** should investigate this business.

I found the truck on line for $*** sent a $*** down payment to find they raised the price to $***. I have the ad and the bill of sale .

I would like my $*** and sales tax $*** refunded.

We went to look into purchasing a vehicle.. They were NOT helpful just left us in parking lot for long periods of time and back and forth between many customers... and so we decided to take out business else where, guy text us when he realized we were gone "NOT INTERESTED IN CAR" we said no. We then realized they still had his license. We contacted them right away on 9/18/218 in evening to say we were on our way to get it.. he said OK we called over and over after going down there (out of our way) and they were gone left on purpose b/c we didn't want to purchase the car He then LEFT the property with my husband license on his person my husband went down to get it next day to discover the guy not only left the property but was at the barbershop with his license. (mind you we did an application so the guy has not only his license info but social, address, pay and company information and so forth. I called the business spoke with JACK will not give me last name I asked for manager they said no they only have 1 and he is out of country refused to give me his name number or email for contact. WE CALLED The police to report this as well. This is ridiculous and from the reviews this and many issues occur quite often they are thieves and vultures and something needs to be done..WHO is to say WHAT this guy has or will or can do with his info.. credit/ personal/selling it/citizenship if he is not so forth WE DON"T KNOW...... THERE WEBSITE lists 2 address please file this OFFICIAL COMPLAINT UNDER BOTH ADDRESS:

I got the car I wanted the salesmen were very professional they worked on the price with me they made sure I was satisfied we both walked away happy with the experience.

I spoke with dealership at least 5 times prior to making the 6.5 hr road trip one way to view the vehicle. Sales rep guaranteed "no rust", everything operable, price negotiable, and would already be detailed and out the door in 2 hours. I told them I was giving them personal check and they advised only needed to see bank statement and DL. I arrive to dealership and the vehicles complete undercarriage is covered in rust, none of the lights in the left rear corner panel work, personal items and beer caps left inside vehicle (from finance manager), price was not negotiable, advised they do NOT take personal checks and was there for over 4 hours. Eric, finance manager, RUDE. I purchased vehicle at full price, and left while they "detailed" car, "filled the gas tank", and gathered paperwork. Returned to get car and it was not detailed and they refused to put gas in it. Eric told me (amongst other things) he "never wanted to sell me the car" and I had "plenty of money in my account to purchase the car." Drove the car off lot and stopped for gas minutes later, and car would not start. Called dealership and they refused to take my call. Car has been in shop twice already. Car did not have oil on dip stick when they guaranteed it had been serviced.

I bought and *** from the dealership on 6/1/18, at the time of purchase the car had issues with the front end not lining up. The hood was crooked and won't open back driver side window won't roll down and radio doesn't work. So we agreed that I would get estimates for the repairs in *** so I would not be inconvenience, but once I sent the estimate of the repair they did not like the cost. I live in *** a 100 miles away from the dealership, so the salesman named Gary C which he's very unprofessional said lets make a date so I could bring the car back for repairs and they would give me a loaner car until my car was done. My car was set to be brought down I called before I left home and the salesman (Gary) said the manager renege on the loaner car (Gary C) hung the phone up on me after and exchange of word and wouldn't answer Nono of my calls. The estimate that I got in the amount of $*** for the work that was needed to be done to the front end of the car I was willing to split the cost with them and they denied that as well. At this point I am stuck and don't know what to do so I am contacting Revdex.com for guidance. I would like to get my car repaired here in *** at a shop that I know and trust.

I bought a truck from them on June 24th and everything was great they said it was all financed told me my payments and everything. 3 weeks later truck started to act up so I called the dealer to see if they could fix it because I had already put a lot in it from other problems I had found wrong with it. They said sure they would fix it or refund my money but when I get to the lot and hand them the keys they said I would get no refund and the financing didn't go through and they where keeping the truck. Just a very poor way to do business when the contract states that the dealer has 5 days to finalize the deal or a full refund will be given

Sold me a vehicle with undisclosed accidents and prior frame damage and now major negative equity.

My husband and I had a really horrible experience at Autos Direct. We were told that if we had good credit we could qualify for ***% and even though both of us had scores over *** we received ***%. We only found out about this when we were signing the final paperwork (that took several hours). We had also been told by 2 salespeople that there was a spare key for the vehicle and we would receive it when we got the plates, that was a lie too. No integrity and poor customer service.

Found this statement at the bottom of the website. "*** Disclaimer: The information on vehicles provided in this service is supplied by the seller."
However the seller provided a list price that was HALF the selling price! Called to inquire, would not give the price just said come in we'll negotiate. They are lying to get people in to look at cars. What kind of ss do this! List your cars for the actual selling price! Don't try to con people! I see a lot of other reviews with the same experience, seems like this is how they see fit to run their business.