Autos Direct of Fredericksburg

Dante was so helpful to me and my boyfriends, he got us in and out

Edith h*** has wonderful customer service skills I’d definitely recommend going to her if your looking for a new or used vehicle.

Edith H was an excellent sales person she was very patient and cheerful. She definitely knows what she passed doing and gets the job done.

Edith H is a beautiful sales lady and helped me wonderfully

Dante was awesome. Got me financed! Got my dream car!! No where else had service like this

Wonderful experience here, call my man Dante he will definetly help you out!

Edith was great, very nice and easy to work with. Thank you!

Went to look at a car today and ended up buying it!! Edith was great and made the experience painless! Highly recommend going to see her.

Very pleased with my experience with salesperson Edith H. At Autos Direct was very pleasant. Financing was better than what I was expecting.

I purchased a *** from Autos Direct about 2 weeks ago, and I’m completely in love! From the minute I walked in until the minute I left Autos Direct, I was provided exceptional customer service. I had such a great experience at Autos Direct! It was definitely my best car buying experience yet! The team is so professional and so friendly. My new car is in great condition, runs great, and looks beautiful. I 100% recommend this car dealership to all my friends and family. If you’re looking for a new car and want to be provided great customer service and a great car deal, Autos Direct is your spot!

I purchased a truck from auto direct almost 2 months ago and I am still waiting for them to complete the work they promised to do on a we owe over 2 months later . In fact the general manager promised to call me back in 15 minutes last week . I'm still waiting for the call ? He Also told an attorney he would call me back the same day ! Still No call. If your looking to purchase a vehicle do yourself a huge favor and avoid this dealership at all cost !!!

I found a truck that I wanted to purchase from these guys so I went in for a test drive. I was given the truck with an empty tank, so I had to turn around for it to be filled up. Upon driving the truck I noticed there were some minor issues such as the oil needed to be changed as it clearly stated on the electronic screen, the drivers side electric locks did not work, there was only one out of four tire sensors, back seat wouldn’t fold up as it should and it was also missing a spare tire. As I said, all of these were minor things, so we had agreed with the salesman that if they fix everything I would still like to purchase the truck. He stated that it would be in the shop that day and they will let me know when it’s ready. Two days later I contact the salesman and he states he was out sick the last two days and will get an update for me in the morning. He gets back to me stating that the truck had been sold. Poor service at its finest. I recommend going elsewhere.

The service started off good. The very date I received the vehicle it cut off on me. I made the salesman aware of the first breakdown. With not much concern the salesman continued to push me and my mom who was on the loan to call the lending bank to close the deal. Two days later the vehicle broke down again, I made the salesmen aware of the breakdown and he told me that the manager said to call the warranty company which was a joke of a warranty. Then continued to push me to have my mom close the deal and said that if she didn’t call the bank that the loan would be denied and the car would have to be returned. At that point I told the salesman that we were not comfortable with calling the lending bank to close a deal on a car that has broke down on me 3 times within a few days of getting the car. So he directs me to call the GM, I told the salesman that I will return the car. I called the GM, he as well was pushing me to call the bank to close the deal and If we didn’t that the bank won’t provide the loan for the car. I made him fully aware of all that occurred with the vehicle and that I would just bring it back and he told me that he would cancel the contract and return my down payment. Then the next day I attended to return the vehicle and it broke down on my yet again while driving with my young children in the backseat. I was then on the 2nd tow at this point and I made the salesman aware of what was going on. The car was towed to the shop for me to see if they could make it driveable enough to return the vehicle. The next day the salesman made a threat to me that if the vehicle wasn’t returned by close of business they would report the car as stolen even though I made him aware of the situation. Later I contacted the GM to make him aware of the status of the vehicle and that I would just have it towed and I asked if they would cover the tow fee, he said no he wouldn’t cover the fee and they’ll take the cost of the tow out of my down payment. The tow fee for the distance was $***. I decided to no longer deal with the salesman because he was of no help and the threat was truly disturbing. That very day of the threat, after speaking with the GM, letting him no the vehicle was in route, the salesman text me again 30 minutes before closing time stating that they will now have to report the car stolen. At the point I simply disregarded that text because I had no more words for him. Moving forward I did what was told of me, which was to return the vehicle in exchange for a cancelled contract and a returned down payment. The next day the salesman text me stating that the lending back approved the loan. That was absolutely illegal and unacceptable because I never called the bank to close the loan or verify any information. On top of the fact that the contract was supposed to be cancelled days before. I never received a contract from Auto’s Direct after giving the signed portion back to the salesman. I was given a contract on December 2nd to take to my mother to sign and return on December 7th because the car was in her name as a gift to me. My mother and I told the salesman and GM that we were not calling the bank and that we’d return the car. Our end of the deal was kept and the GM COMPLETELY dishonored his word of a cancelled contract and return of down payment.

I purchase the vehicle from Autos Direct of *** when I purchased it the traction light was on. A sales rep by the name of Edward advised me that the light will go off later driving the car that was clunking and the car was basically falling apart underneath. Dean advised that under warranty I would be covered through another company when I called the company they said they couldn't find any of the information so then advised for us to come up there and they will take care of the car and other repairs that needed to be repaired at that point in time. When I went up there to get my car repaired the one of the service technicians advised us that the car shouldn't have been sold in the first place because it was very wrong off the side of the road and it was falling apart basically it was very dangerous for us to drive and the service technician advised us that the car if the traction light did not reset because he reset the traction light and it should go off within 24 hours and it still did not go off I contacted the sales rep at work and at work advised that for us to bring it in but when we set appointment they said that they couldn't find time to bring us in so for about two to three weeks I was finally able for them to set up appointment but they contact me today before the appointment telling me that I have to pay for the repairs to be made on a car and then got mad at saying that he was going to get off the phone with me because he was just telling me that basically there's nothing he can do about it but I've been coming out there since I purchased the car I purchased the car about 2 months ago and I've been making my payments I don't have a problem with making my payments on the car but I just wanted everything to be fixed that they promised that they were going to fix

I put $***.00 down on a vehicle, through Gary Conroy, This was to hold the vehicle until we could travel to Va from Pa. I needed to have the money refunded, which I was told was to be no problem. Gary told me no problem just a 72 hour wait. That was fine, but 6 WORKING days later, after several phone calls, being passed around from person to person, put on hold, talked to the accounting dept and they told me it would take even longer to get it back, that was 2 days ago, no return call to me to explain anything, no reassurance that anyone is even working on my refund. So I filed fraud charges with my bank which they were very happy to do. Warning to al, this place is NOT what it seems to be in their website. As a side note, right after giving the deposit, my credit card was hit for 2300.00, odd coincidence maybe, but 900 to an auto parts store in Florida makes me wonder. These people are evasive, unfriendly and completely u helpful. I read earlier reviews and brushes them off, my mistake. I hope this warning helps at least someone else from getting involved with this company. It was not an isolated incident with one employee, I spoke to several people over a period of 3 days and they all avoided helping me and were very vague. They all rushed me off of the phone and the last time I called I was sent to accounting again, only to get the answering machine. Again, no return call or concern for what I needed.

I bought a *** from this dealer in March 2018. I asked for the *** and it was clean, no issues. Just last week I went to a different dealer to trade it in and they pulled the *** and it turns out it has Structural damage that I was not told about. I would like my pay off that is remaining returned to me and for them to take that car back. I would never buy a car with structural damage

I purchased a car from this dealership on In March and 6 days later they told me they need the car back because my application had not been approved. About 3 days later they came to get the car from *** after I told them where the car would be located. We agreed that they would refund me my $*** down payment and my $*** insurance payment since I hadn't had the car for too long and since it says in the contract. After they came to get the car, my calls have been ignored and I haven't received any more messages about my refund.

I purchased a car two weeks ago , I went through them for financing got the loan and all the papers signed and provided proof of income and they said I was good to go. I did not have to put anything down but the bank would be calling me and the manager said to lie to the financial company and say a payment of *** was made which it was not. I received a call today to come sign a paper for my tags to be transferred, but when I got there they told me I was never approved for the loan and I had to turn the car back in which I found odd because you should not be able to drive off a lot without approval. I had a second key made to unlock a security feature on the car I paid out of pocket, I hand just filled it up with gas and the manager told me that it’s not his problem and that he was going to charge me *** per mile I drove the car while I had it but I drove it because it was a car I was purchasing. I had the loan details , the amount of the car note and everything for someone who was not approved. My car I traded in they gave back to me not how it was when I gave it to them , seat covers gone, smell of oil inside the car, speaker wires were cut, and it was on E which he said he return my car to me as it was the day I traded it in, I have no registration to prove my car is mine now because they did something with the registration, and the man told me he did not care if I got pulled over without proof that it wasn’t his problem. They have asked several people to lie to these financial comapanies that are dealing with them , they are not making people put down payments on cars , they are letting them drive off the lots without having loans approved apparently. I had spoke to the bank a couple days ago and they said they had to verify one more employer and then I was good and would receive a welcome package. But then get a text from the dealer 3/15 to come sign papers for my tags to be transferred. They lied to me and didn’t even have the courtesy to give me heads up.

On Jan 3 2019 I paid $*** for down payment on auto. On Feb 5 the bank called stating I could not be financed, through no fault of my own. I returned car and Dean charged me $***+ which I did not sign a bailment agreement for any amount to be taken from my deposit.I was given a check for $***+ and I want the balance of $*** returned.

On their website and on vehicle advertisement; they state everybody gets approved, "***% Credit Approval." I went in and spoke with salesperson, Joe. I negotiated over a pickup that was advertised and liked. When there, the truck did not start, Joe said it probably needed a jump start and then directed me to other pickup trucks that they had, of course costing a bit more than the advertised one. After negotiating a price of the 2nd vehicle I went in to fill out paperwork. Was told credit to be ran once and then copied and sent to shop around with other finance companies. I was told the finance companies were not responding because some were closing (it was 7pm eastern time when we came). Was told I was going to be contacted the next day about the terms of financing. Waited the next day for a call, after 3pm I called to see what's going on. Was given a sorry excuse and why I couldn't be financed. I checked my credit and realized they did 4 hard pulls on my credit.