AutoNation Chrysler Dodge Jeep Ram Southwest

Initial Business Response /* (1000, 6, 2015/06/08) */
Spoke to customer offered to refund extended service contract at full price she paid, also replace wind shield as courtesy. did send her warranty information on A.E.V lift
Initial Consumer Rebuttal /* (3000, 8, 2015/06/15) */
(The consumer...

indicated he/she DID NOT accept the response from the business.)
When I spoke to [redacted] on the phone regarding this complaint, he offered to refund what I paid for the extended warranty and also to replace my windshield.
The following Monday, I sent email (attached in doc) to verify the refund and also to confirm my warranty would not be void. He stated I needed to complete some document to cancel my extended warranty. This was not what we originally had discussed and the cancellation of an extended warranty was not brought up until I questioned when I would receive a refund.
I have been continually lied to from the day I purchased the vehicle and deceived. [redacted] emailed me a link to the AEV website that showed information on lift kits, but no specific warranty for my vehicle has been delivered to me.
In regards to the wheels, he stated they can't do anything because the credit from the stock wheels was used to purchase the lift and aftermarket wheels. IF this is the case, why did I pay for stock vehicle PLUS all upgrades, isn't this double dipping?
Due to the constant inaccuracies, lies and deception of AutoNation, I have sought legal counsel in regards to the many problems identified. The dealership is failing to recognize they lied to the customer in order to make a sale. I also do not believe cancelling something I strictly said I wanted and would not have even purchased the Jeep if everything wasn't covered, is taking care of the situation. What was explained to [redacted] was cancelling something I paid for is not the dealership taking action, it is refunding something I paid for, want, need and it would be Chrysler refunding the money, not the dealership.
I have attached some emails regarding the conversation.
Final Business Response /* (4000, 37, 2015/08/11) */
we want to resolve this and compensate fairly for any miscommunication. We have made an offer for take off wheels and tires, replacement of a broken windshield, and would even agree to taking off the lift and returning the Jeep to original factory condition. The lift is aftermarket and is not listed on the warranty. They are individual components that come in a kit from the lift manufacturer. We have provided warranty coverage for the lift. Please help us resolve this without unreasonable demands.
Final Consumer Response /* (4200, 39, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is nothing unreasonable about requiring proof that my lift is under warranty as stated by the dealership. I have received a WEBSITE link ONLY. This is not warranty information specific to my vehicle, but instead a website for the manufacturer.

I have to go off what is put in writing. Anything that the dealer does after the fact would be in writing.

Complaint: [redacted]
I am rejecting this response because: autonation indicated check was cut 7-13-17, received image from their finance manager -- will need remuneration for the delay in payment from original sale of the trade-in and explanation on why...

the matter was not handled swiftly by Autonation.
Sincerely,
[redacted]

Good Afternoon,I have reviewed the complaint with our Service Advisor, [redacted] as well as the technician and the Service Director. I found that this is the result of poor communication with our customer throughout the process. The radiator is a part that we had in stock for this vehicle and the repair...

was not actually started until 10:00am on March 29th and was completed by 12:30pm the same day. The reason for the delay in beginning the repair was due to a heavy workload in the shop at this time. I have discussed the concern with [redacted] to ensure that this type of poor communication does not happen again and have also discussed the possibility of alternate transportation for the customer when delays occur.I am sincerely sorry that the customer's concern was mishandled during this visit and would like to assure them that the way this visit was handled by [redacted] is not acceptable to me.We strive for a high level of customer satisfaction at very visit, and will use this experience to improve our processes. Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I would have preferred that AutoNation contacted me directly to discuss the situation in person as it would have been more appropriate. Still baffles me that they took in my car on Monday and then lied to me about the work done on the car up until Wednesday when they finally began the work. I just don't find these people honest enough as they lied the entire time they had my vehicle.
Sincerely,
[redacted]

THE CUSTOMER OWES US THE MONEY. We have signed menu that customer signed showing the total due is $4331.05. I need the customer to pay the difference of $211.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This has since been resolved 
Sincerely,
[redacted]

We will cut the check back to the customer and mail out.

Complaint: [redacted]
I am rejecting this response because:the business has not actually responded only stated they would look into it.
Sincerely,
[redacted]

I emailed [redacted] and asked that he bring the Jeep in whenever it's convenient for him and we would do an alignment.  I had responded to his earlier request, but he never received the message.