AutoNation Chrysler Dodge Jeep Ram Southwest

I was in the market to purchase a 2016 – 2019 Lincoln MKX, and located one that look promising at the Auto Nation in Littleton, CO., 7980 West Tufts Avenue. I called the Auto Nation Friday to ensure it was still available, and what the “out of door” cost would be, and that I was going to pay cash. The salesman said it was still available, and will give me the out of door cost once I decide on the type of extended warranty I wanted. I told him okay, and my wife I drove to Auto Nation, and the same salesman showed use the Lincoln MKX. He apologize that it was dirty, it was pulled straight from the line to be detailed. I was fine with that, I can look pass the dirt for the initial review of the car. It looked good, good enough for a test drive. After the test drive I was still please with it, and decided that I wanted to purchase the car. We started on the paper work, again I added that I would pay cash and need the final amount to cut a cashier check at the bank, which was determined to be around $30,000.

Due to Covid-19, I had to set up a appointment with my bank to get the cashier check, I was able to schedule a appointment that Monday afternoon. An hour later at the bank, I had the check ready. I called the dealership and told them I had the check, and will pick up the Lincoln that Monday evening (the dealer was open til 9:00 pm). My wife and I arrived around 6:00 at the dealership. We were asked if we would like to view the car again, now that it is clean. We said Yes, and walked to where the car was located. This when it seemed to get odd. It was in a line of about 8 other vehicles, with sales price stickers and dealer promo stickers on them. The Lincoln MKX, the seven vehicle in line, was clean but not detailed cleaned. Clean enough to be placed on the lot for sale. My wife pointed out several areas where the car was still dirty. I pointed out the stickers on the car, and told the salesman,”what is with the price and promo stickers, you did not think I was coming back with the check?” He quickly pulled the stickers off of the car. I am 65 year old black man, and bought many, many cars in my lifetime, and received them detailed to drive off the car lot. This car was not detailed or ready for me to pick up! I took photos of the roof of the car that evening in my garage, and sent to them for proof! I honestly think they thought this old black man could not come up with a check for $30,000 to purchase the car, and why waste the time and money on the vehicle if it was just going on the lot.

Anyway, this leads up to the next issue I had with Auto Nation. They told me they applied the Appearance Protection Coverage. On a semi-clean car, I don't think so. I asked about the details of the Appearance Protection Coverage, such as what type of application is it, how often to apply it, and so on (The documents I received have a website address, but with no useful information regarding the application process). I left a message with the Auto Nation finance manager, and asked my sales person via phone call the questions I had on the Appearance Protection Coverage. I have NOT receive a call from any one at Auto Nation to answer my questions! I think I will try another Auto Nation for the same Protection Plan, and ask for 10 minutes of there time to answer my questions. Obviously the Auto Nation in Littleton do not know the answers I am looking for, or prefer not to supply some sort of customer service!
So buyer Beware with Auto Nation in Littleton! The car I purchased is great, and it was not, I would have returned it in a promptly! I had more issues with the Dealership than the car!

THE CUSTOMER OWES US THE MONEYWe have signed menu that customer signed showing the total due is $I need the customer to pay the difference of $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will give AutoNation the opportunity to satisfy my claim and repair the part on my vehicle Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because:the business has not actually responded only stated they would look into it Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.I would have preferred that AutoNation contacted me directly to discuss the situation in person as it would have been more appropriateStill baffles me that they took in my car on Monday and then lied to me about the work done on the car up until Wednesday when they finally began the workI just don't find these people honest enough as they lied the entire time they had my vehicle Sincerely, [redacted] *

Customer signed a menu for months before he went into financeThe customer went into finance and bought a 2year mile protection plan and signed at 57monthsCustomer bought the car on November 5, and we made payoff on November 16, The difference from the payoff will come from *** [redacted] not the dealership

I will follow up with my finance director on the matte,r and follow up with the customer

Initial Business Response / [redacted] (1000, 10, 2015/08/07) */ We understand ***'s frustrationShe has been to [redacted] and our [redacted] store with this issue and refuses to come back to our store to let us help resolve the issueShe is pursuing a buyback through Chrysler and we will support her as much as possible Initial Consumer Rebuttal / [redacted] (2000, 12, 2015/08/13) */ (The consumer indicated he/she ACCEPTED the response from the business.) On my Cherokee Jeep, the Jeep has been times now with the same problem and it has not been resolvedThe transmission still shifts hard, has no acceleration power allot of times I have to turn off the A/C to get power and that doesn't work it rattles in reverse really loudIn the car the other day and coming down a steep hill where you need to apply the brakes more then once as coming down and the car every times for the times I applied the brakes the tachometer went up to RPM lift off the brake the tachometer went down it continued to do so as I was coming down the hill as it was doing this the transmission seemed to roam as if stuck for that timeThis car can not be fixed as it keeps on having serious issues I am afraid to drive it currently, as I don't know what it will doIf I had another car to drive I would but I don't I DO NOT WANT THIS VEHICLE and wish the customer service and Chrysler would accept this mistake with this vehicleIt's a scary car and I do NOT FEEL SAFE driving itI would like a buy out asap Final Business Response / [redacted] (4000, 30, 2015/09/15) */ I have called my Parts and Service Rep for Chrysler again on Ms [redacted] issueI will do everything possible to help with her situationChrysler has the service history on the vehicle and the buy back would be their decision Final Consumer Response / [redacted] (2000, 32, 2015/09/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am wanting the buy out asap

Initial Business Response / [redacted] (1000, 6, 2015/08/13) */ I am sorry for the time [redacted] wasted at our store to get done what we couldn't doThe check for reimbursement was received on the 7th of August and the other check for taxes was mailed on the 11th

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThis has since been resolved Sincerely, [redacted]

I emailed [redacted] and asked that he bring the Jeep in whenever it's convenient for him and we would do an alignment I had responded to his earlier request, but he never received the message

The check was mailed out on 7-10-

I will look into this and get back to the customer

Complaint: [redacted] I am rejecting this response because: autonation indicated check was cut 7-13-17, received image from their finance manager -- will need remuneration for the delay in payment from original sale of the trade-in and explanation on why... the matter was not handled swiftly by Autonation. Sincerely, [redacted]

Good Afternoon,I have reviewed the complaint with our Service Advisor, [redacted] as well as the technician and the Service Director. I found that this is the result of poor communication with our customer throughout the process. The radiator is a part that we had in stock for this vehicle and the repair... was not actually started until 10:00am on March 29th and was completed by 12:30pm the same day. The reason for the delay in beginning the repair was due to a heavy workload in the shop at this time. I have discussed the concern with [redacted] to ensure that this type of poor communication does not happen again and have also discussed the possibility of alternate transportation for the customer when delays occur.I am sincerely sorry that the customer's concern was mishandled during this visit and would like to assure them that the way this visit was handled by [redacted] is not acceptable to me.We strive for a high level of customer satisfaction at very visit, and will use this experience to improve our processes. Regards, [redacted] ***

Initial Business Response / [redacted] (1000, 7, 2015/10/15) */ We have an appointment today to cancel his warrantywe agree it should have been cover but the warranty company will not approve the repairWe are refunding Mr [redacted] the full amount paid for the warranty Initial Consumer Rebuttal (The consumer indicated he/she ACCEPTED the response from the business.) We met with [redacted] and signed paperwork for the cancellation of the extended warrantyMopar will refund according to mileage on our van and [redacted] stated that Autonation will cover the difference to refund the entire amount we paid

The customer signed a menu before they went into finance at monthWhen the customer went into finance they bought a year mile warranty and moved the term to months and signed the finance menuThe customer bought the car on 11/06/and we made payoff to the lender on 11/16/If we over paid on the payoff then the lender will send a check to the customer for the difference

The deal is done at the 3.99% rateNo need to resignThanks

We Will call the customer and get the car repaired

We will call the customer again and get the car fixed