Dr. Z[redacted] received $43.12 credit for the Phone and Internet services issue sustained. In addition, we have added a $20.00 discount for the next 12 months ($240.00 value). This credit will begin on the April **, 2017 billing statement and will end on the bill March **, 2018 billing statement ($240.00 value).
Verizon Appeals representative spoke with [redacted] who was questioning his monthly bill. The representative confirmed*the bill reflects the $79.00 FiOS TV, Internet & Phone Bundle, FDV, Preferred HD & 50/50, 2 TV Equipment Package $19.98, Quantum TV Enhanced $20.00, $5.00 Quantum...
discount, $9.99 Gateway Router and HBO 50% $9.99 =$133.97 plus taxes approximately $152.87. The representative explained pro-rated charges on the first billing statement. There representative advised there was no free movie package on original order. The representative agreed to credit the activation fee and cancelled the 3rd installment. [redacted] was satisfied. Credit of $46.66 was issued on July **, 2015.Joyce D[redacted]Verizon Executive Relations Sr. Analyst?
This customer’s service was suspended in 12/2016. The company placed an order to reinstate service however, the order failed to process the restoral. After joint efforts with Verizon and Verizon Wireless the order was corrected and service was restored. Calls to confirm working service, made on 1/**/17 and 1/**/17, were unsuccessful. The customer was left message providing direct contact information should there be additional concerns. The customer will receive credit for the outage in the monthly bill.
Our records indicate, a Verizon technician visited [redacted] on November *. 2015 and tested the router, from the back port of the router the speed was 6.9 - 7.1mbps. However when the customer did a speed test from his laptop wirelessly he was only getting 1.2 - 1.5mbps. The technician changed the router, disconnected all the peripherals the customer had attached to it and had him check. This time the test showed 6.5 and above. The technician discussed with the customer the fact that adding other Customer Provided Equipment into the router would eat up bandwidth. [redacted] understood and will test adding one at a time and them testing the speed on his laptop to see how much it goes down and do this until he finds out which of he Customer Provided Equipment is using most of the bandwidth resources and manage its use accordingly. A Verizon representative spoke with [redacted] and confirmed that the technician was able to assist with his speed concerns. Credit was previously issued for the price difference of the lower speed. No additional credit is due.
Initial Business Response /* (1000, 5, 2016/01/28) */
CONFIDENTIAL COMMUNICATION
January 26, 2016
# [redacted]
Revdex.com of Minnesota
Attn:...
[redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted]- [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Mr. [redacted] placed an order on November 17, 2015 for an Asus 15.6" HD 4GB Windows 10 Laptop Computer, a MyPlace Laptop Workstation, a Markwins 76 pc. Beauty Train Case and an Elizabeth Arden Visible Difference Skin Care Set totaling $731.91. The balance on Mr. [redacted]'s account prior to this order was $1,186.16.
On November 18, 2015 and November 19, 2015, Mr. [redacted] placed additional orders totaling $777.86. A systematic review is completed at the time an order is placed and based on payment history and other determining factors, an order may be approved for more than the credit limit on the account. There are no fees charged for being over limit. Mr. [redacted]'s orders were approved and shipped to him due to this systematic review. While the systematic review will allow an order to be placed and processed initially, no further orders can be placed on the account while it is over limit.
We received the return of the Laptop on January 4, 2016. According to our records, Mr. [redacted] indicated on the return reason form that he was returning the Laptop for credit because he did not like the product. When the return was processed Mr. [redacted]'s account was credited $386.04. Mr. [redacted] also received previous credits in the amount of $14.99 and $28.96 for promotional code discounts. We have credited the original shipping and handling for the Laptop as a courtesy and the credit will be reflected on a future billing.
On December 9, 2015, Mr. [redacted]'s monthly billing statement was sent to the address we have on file for him. The minimum payment due by January 5, 2016 was $69.99. We did not receive the payment and a late fee was assessed per the terms and conditions Mr. [redacted] agreed to at the time he opened the account.
On January 11, 2016 Mr. [redacted] spoke to an agent in our Billing Department and inquired about the Laptop. The agent advised Mr. [redacted] that the Laptop had been credited and offered to take a payment to bring the account current so Mr. [redacted] could reorder the Laptop. Mr. [redacted] requested his account to be closed and the agent closed the account per Mr. [redacted]'s request.
Mr. [redacted] attempted to place an order on January 13, 2016 and on January 20, 2016 on our website. The orders were unable to process due to the account being closed. Mr. [redacted] also requested no further letters or phone calls from us. Per his request a Cease and Desist was placed on his account. A confirmation letter for the Cease and Desist was mailed to Mr. [redacted] at the address we have on file on January 12, 2016.
On January 21, 2016 a payment was received of $64.99. Since the minimum payment due was $69.99 the account is still past due. It is important to make the minimum payment by the due date each month to avoid late fees.
Additionally, due to Mr. [redacted]'s account being closed, we cannot place any further orders on his account and we are unable to send the Laptop.
We have received the faxes Mr. [redacted] sent to us on January 14, 2016 and January 19, 2016 regarding this issue and we will send a copy of this letter in response directly to the address we have on file for Mr. [redacted].
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. The service technician replaced our router and installed the network extender that we purchased. Our Internet speed is much improved. However, there have been several times in the past week when the download speed has been only 0.5MBs again. However, this can be corrected by turning the router off and on again. I informed Veronica at Verizon that we will continue to monitor it.Sincerely, [redacted]
According to our records, the customer placed a disconnect order with an effective date of 9/**/15. The customer's bill cycle was 9/**/16-10/**/16. A credit in the amount of $96.97 was issued to the account on 12/*/16. This adjustment covers the charges that were incurred after the...
involuntary unemployed the employer lied to avoid paying unemployment benefits. I have appealed and am awaiting response regarding my appeal to unemployment. I have proof the employer lied. Your denying payment because the employer lied amd claimed is was willfull misconduct is ridiculous. I was wrongfully terminated and I have even contacted lawyers still awaiting response. I do not accept your answer as I did nothing wrong to lose my job they jusr didnt want to pay me stolen overtime wages and vacation time
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she purchased a desk from Fingerhut in August 2016. She states Fingerhut advertised this product as an “L shaped desk,” and nowhere does the advertisement state it is sold in separate parts. Ms. [redacted] contacted Fingerhut regarding this issue and was told the parts were sold separately and she would not be receiving the other pieces. Ms. [redacted] would like to receive the pieces she states were advertised. Our records indicate Ms. [redacted] purchased a Coaster Skylar Computer Desk with Keyboard Drawer on August 22, 2016 on Fingerhut’s website. Ms. [redacted] contacted Fingerhut on August 26, 2016 stating she did not receive the other parts of the merchandise. She was told her request would be referred and to contact Fingerhut to check the status of this request. On September 14, 2016 we received an e-mail from the vendor confirming the cabinet and shelf were not included in the purchase price of the desk. Although we make every effort to ensure accuracy of the information on our website, occasional descriptive or typographical errors may occur. We appreciate Ms. [redacted] bringing this matter to our attention. As a courtesy to Ms. [redacted] we will be sending her the additional pieces at no charge to her. This order was placed on October 5, 2016. If Ms. [redacted] has any additional questions, she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
[redacted]Case [redacted] Thank you for referring the case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. Verizon records indicate the June statement reflects a credit of $89.41 was issued back to the disconnect date....
The statement also reflects a past due balance totaling $157.91. The account was also assessed an Early Termination Fee at $160.00, however this was adjusted reducing the balance to $68.50. We successfully reached [redacted] on 9/*/15 to provide the above resolution and he is satisfied. We apologize for any inconvenience this may have caused the customer. We trust this information will assist in closing out this case. Sincerely, [redacted]SW Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been told that a final bill will not be generated until the first few days of next month after which a final refund amount will be determined. From my discussion with the company representative, I believe the resolution will be satisfactory. Because of my past history in dealing with this issue, I am reluctant to declare the issue resolved until the final results are in.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised, Verizon has reviewed the account and made contact with the consumer . Records show on 7/**/17 a Verizon agent issued a courtesy $10 monthly credit to be received for the next 12 consecutive months, due to the consumer advising she was not aware of the $129.99 technician fee. It was explained that the credit was given as a courtesy because of this. Verizon was unable to find any notations regarding credit being issued for WiFi troubles . Also, please note, Verizon guarantees hardwired service only. Verizon does not guarantee Wi-Fi service.
Subsequent to receipt of the complaint, I contacted [redacted] and apologized for his concern. I ensured I would have a Verizon Fiber Solutions Center representative contact him regarding his issue between 11AM and 3PM, Friday, September **, 2017. Today, September **, 2017, a Fiber...
Solutions Center representative spoke to [redacted]. It was determined that he has two issues. First, involves wireless interference in his Manhattan apartment building. There are multiple devices emitting signals that interfere with his router. The representative explained to the customer that he can view the interference through His DOS program. The representative also advised his about the My FIOS APP wifi analyzer. The customer also claimed to have a defective Ipad. With regard to his router, it has been up and active for over nine (9) days without any issues other than the wireless problems already discussed. I also authorized a three-week courtesy credit totaling $73.50 on the customer’s account that will appear on his next billing statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The executive who called was not even aware of the change to VOD. She had to call back the following week because she said she had to get to TV to see what I was talking about. She is stating that the customer has to pay to watch a network tv show on demand . I already pay for cable, a ridiculous amoiunt. There is no rhyme or reason for the random channels they choose to charge for nor is there a listing of what channela they charge for. Why am I oaying to watch an abc show? I pay for cable that has ABC. Why do I have to pay again to watch to watch the rerun of a show? Again no notice to customers of the change in the disply of the VOD screen/format and no notice that oh now we are going to charge you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 21, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her bank has verified no changes have been made to account numbers and that based upon this information she would like her credit file to be updated. As stated previously, we do not know the reason why Ms. [redacted]’s bank did not accept the payments. In order for us to further investigate her concerns, we need to receive verification from Ms. [redacted]’s financial institution that there have been no changes made to the bank routing number, bank name, or to Ms. [redacted]’s banking account information or number. This verification may be completed by Ms. [redacted]’s financial institution and submitted to us by mail or by fax on the financial institution’s letterhead. If by mail, please send to Executive Care Team Attn: Becky [redacted] Saint Cloud, MN. 56303 or by fax to ###-###-#### Attn: Becky. As a reminder, Ms. [redacted] should include her 10-digit cr with the documentation she receives from her financial institution. Once received, we will investigate further. If Ms. [redacted] has further questions or concerns she may contact our Customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Verizon investigation determined the customer was correct in his statement as to the contract he agreed to and the account needs to be credited every month for 2 years. The email sent to the customer shows the Monthly Recurring Charge was waived and the customer would pay $9.99 for the router. For...
the first three months the customer would pay for the router and the 3 installments of the activation fee which was $23 a month. The "free data" was supposed to be promotional and not for two years. The customer was advised the customer we will be honoring fee waived promotion on 75/75 internet via post billing adjustments. The customer was informed the credit will continue until the contract ends 09/**/17. Verizon Appeals representative explained two manual adjustments of $39.99 were issued one on 4/*/16 and 4/*/16, to the account for the February and March bills, leaving a balance due of $10.39. Verizon also issued two credits of $5.00 each for late payment charges on 4/*/16. [redacted] was satisfied and has the Appeals representative's number to call if there are any problems or questions. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
[redacted]
*
[redacted] Thank you for referring the Revdex.com#[redacted] complaint of Yvette J[redacted] to our office for review. We appreciate your bringing this matter to our attention. Our expectation is that all Verizon customers experience the highest level of service. In the...
rare instance they do not, we make every attempt to assure we are taking the necessary steps to rectify their concerns. Verizon records indicate order [redacted] completed on February **, 2016 renewing the Double Play bundle services for FiOS Digital Voice and Internet 50/50. A confirmation email was sent to the customer itemizing the services, monthly rate and terms of service. The confirmation does reference a Special Offer for placing the order making the customer eligible for wireless data. This offer is made available through Verizon Wireless. We ask that this matter be served to Verizon Wireless. Our expectation is that all Verizon customers experience the highest level of service. In the rare instance they do not, we make every attempt to assure we are taking the necessary steps to rectify their concerns. We do regret the inconvenience experienced as Verizon Communications representatives do not have access to the customers Verizon Wireless account records. A Verizon representative was unsuccessful at reaching the customer. Verizon Communications has requested a Verizon Wireless representative to contact [redacted]. We apologize for any inconvenience this may have caused. We trust this information will assist you in closing this complaint. Thank you, Sherrill B. Verizon Executive Relations
We spoke with [redacted] on July *, 2015 in regards to her inquiry. We did acknowledge that there was a $15.00 credit that was applied to her account. We have issued credit for the remote controls that were shipped to her as well. We have reviewed her account and charges that will appear on her Verizon statement.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being
brought to our attention. [redacted] expressed
concern about her service being incorrectly terminated.
Please be advised that after reviewing [redacted]...
account,
our Billing Investigation Team was able to speak with her on April **, 2017. To correct the billing error we
were able to adjust [redacted] balance between the dates of March **, 2017
to April **, 2017. We also have set a follow up on her account to confirm the final
bill is sent out correctly.
We trust that this information will assist you in
the closing of this complaint. We apologize for any inconvenience that Rocio Fujihara has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Respects,Mrs. L. [redacted]
Dr. Z[redacted] received $43.12 credit for the Phone and Internet services issue sustained. In addition, we have added a $20.00 discount for the next 12 months ($240.00 value). This credit will begin on the April **, 2017 billing statement and will end on the bill March **, 2018 billing statement ($240.00 value).
Verizon Appeals representative spoke with [redacted] who was questioning his monthly bill. The representative confirmed*the bill reflects the $79.00 FiOS TV, Internet & Phone Bundle, FDV, Preferred HD & 50/50, 2 TV Equipment Package $19.98, Quantum TV Enhanced $20.00, $5.00 Quantum...
discount, $9.99 Gateway Router and HBO 50% $9.99 =$133.97 plus taxes approximately $152.87. The representative explained pro-rated charges on the first billing statement. There representative advised there was no free movie package on original order. The representative agreed to credit the activation fee and cancelled the 3rd installment. [redacted] was satisfied. Credit of $46.66 was issued on July **, 2015.Joyce D[redacted]Verizon Executive Relations Sr. Analyst?
This customer’s service was suspended in 12/2016. The company placed an order to reinstate service however, the order failed to process the restoral. After joint efforts with Verizon and Verizon Wireless the order was corrected and service was restored. Calls to confirm working service, made on 1/**/17 and 1/**/17, were unsuccessful. The customer was left message providing direct contact information should there be additional concerns. The customer will receive credit for the outage in the monthly bill.
Our records indicate, a Verizon technician visited [redacted] on November *. 2015 and tested the router, from the back port of the router the speed was 6.9 - 7.1mbps. However when the customer did a speed test from his laptop wirelessly he was only getting 1.2 - 1.5mbps. The technician changed the router, disconnected all the peripherals the customer had attached to it and had him check. This time the test showed 6.5 and above. The technician discussed with the customer the fact that adding other Customer Provided Equipment into the router would eat up bandwidth. [redacted] understood and will test adding one at a time and them testing the speed on his laptop to see how much it goes down and do this until he finds out which of he Customer Provided Equipment is using most of the bandwidth resources and manage its use accordingly. A Verizon representative spoke with [redacted] and confirmed that the technician was able to assist with his speed concerns. Credit was previously issued for the price difference of the lower speed. No additional credit is due.
Initial Business Response /* (1000, 5, 2016/01/28) */
CONFIDENTIAL COMMUNICATION
January 26, 2016
# [redacted]
Revdex.com of Minnesota
Attn:...
[redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted]- [redacted], [redacted]
Dear Ms. [redacted],
I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account.
Our records indicate Mr. [redacted] placed an order on November 17, 2015 for an Asus 15.6" HD 4GB Windows 10 Laptop Computer, a MyPlace Laptop Workstation, a Markwins 76 pc. Beauty Train Case and an Elizabeth Arden Visible Difference Skin Care Set totaling $731.91. The balance on Mr. [redacted]'s account prior to this order was $1,186.16.
On November 18, 2015 and November 19, 2015, Mr. [redacted] placed additional orders totaling $777.86. A systematic review is completed at the time an order is placed and based on payment history and other determining factors, an order may be approved for more than the credit limit on the account. There are no fees charged for being over limit. Mr. [redacted]'s orders were approved and shipped to him due to this systematic review. While the systematic review will allow an order to be placed and processed initially, no further orders can be placed on the account while it is over limit.
We received the return of the Laptop on January 4, 2016. According to our records, Mr. [redacted] indicated on the return reason form that he was returning the Laptop for credit because he did not like the product. When the return was processed Mr. [redacted]'s account was credited $386.04. Mr. [redacted] also received previous credits in the amount of $14.99 and $28.96 for promotional code discounts. We have credited the original shipping and handling for the Laptop as a courtesy and the credit will be reflected on a future billing.
On December 9, 2015, Mr. [redacted]'s monthly billing statement was sent to the address we have on file for him. The minimum payment due by January 5, 2016 was $69.99. We did not receive the payment and a late fee was assessed per the terms and conditions Mr. [redacted] agreed to at the time he opened the account.
On January 11, 2016 Mr. [redacted] spoke to an agent in our Billing Department and inquired about the Laptop. The agent advised Mr. [redacted] that the Laptop had been credited and offered to take a payment to bring the account current so Mr. [redacted] could reorder the Laptop. Mr. [redacted] requested his account to be closed and the agent closed the account per Mr. [redacted]'s request.
Mr. [redacted] attempted to place an order on January 13, 2016 and on January 20, 2016 on our website. The orders were unable to process due to the account being closed. Mr. [redacted] also requested no further letters or phone calls from us. Per his request a Cease and Desist was placed on his account. A confirmation letter for the Cease and Desist was mailed to Mr. [redacted] at the address we have on file on January 12, 2016.
On January 21, 2016 a payment was received of $64.99. Since the minimum payment due was $69.99 the account is still past due. It is important to make the minimum payment by the due date each month to avoid late fees.
Additionally, due to Mr. [redacted]'s account being closed, we cannot place any further orders on his account and we are unable to send the Laptop.
We have received the faxes Mr. [redacted] sent to us on January 14, 2016 and January 19, 2016 regarding this issue and we will send a copy of this letter in response directly to the address we have on file for Mr. [redacted].
Thank you for allowing us to assist and explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/bw
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted]. The service technician replaced our router and installed the network extender that we purchased. Our Internet speed is much improved. However, there have been several times in the past week when the download speed has been only 0.5MBs again. However, this can be corrected by turning the router off and on again. I informed Veronica at Verizon that we will continue to monitor it.Sincerely, [redacted]
According to our records, the customer placed a disconnect order with an effective date of 9/**/15. The customer's bill cycle was 9/**/16-10/**/16. A credit in the amount of $96.97 was issued to the account on 12/*/16. This adjustment covers the charges that were incurred after the...
disconnect date.
I am rejecting this response because:
I was...
involuntary unemployed the employer lied to avoid paying unemployment benefits. I have appealed and am awaiting response regarding my appeal to unemployment. I have proof the employer lied. Your denying payment because the employer lied amd claimed is was willfull misconduct is ridiculous. I was wrongfully terminated and I have even contacted lawyers still awaiting response. I do not accept your answer as I did nothing wrong to lose my job they jusr didnt want to pay me stolen overtime wages and vacation time
CONFIDENTIAL COMMUNICATION October 5,...
2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states she purchased a desk from Fingerhut in August 2016. She states Fingerhut advertised this product as an “L shaped desk,” and nowhere does the advertisement state it is sold in separate parts. Ms. [redacted] contacted Fingerhut regarding this issue and was told the parts were sold separately and she would not be receiving the other pieces. Ms. [redacted] would like to receive the pieces she states were advertised. Our records indicate Ms. [redacted] purchased a Coaster Skylar Computer Desk with Keyboard Drawer on August 22, 2016 on Fingerhut’s website. Ms. [redacted] contacted Fingerhut on August 26, 2016 stating she did not receive the other parts of the merchandise. She was told her request would be referred and to contact Fingerhut to check the status of this request. On September 14, 2016 we received an e-mail from the vendor confirming the cabinet and shelf were not included in the purchase price of the desk. Although we make every effort to ensure accuracy of the information on our website, occasional descriptive or typographical errors may occur. We appreciate Ms. [redacted] bringing this matter to our attention. As a courtesy to Ms. [redacted] we will be sending her the additional pieces at no charge to her. This order was placed on October 5, 2016. If Ms. [redacted] has any additional questions, she may contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8:00AM-8:00PM Central Standard time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
[redacted]Case [redacted] Thank you for referring the case of [redacted] to our office for review. We appreciate you bringing this matter to our attention. Verizon records indicate the June statement reflects a credit of $89.41 was issued back to the disconnect date....
The statement also reflects a past due balance totaling $157.91. The account was also assessed an Early Termination Fee at $160.00, however this was adjusted reducing the balance to $68.50. We successfully reached [redacted] on 9/*/15 to provide the above resolution and he is satisfied. We apologize for any inconvenience this may have caused the customer. We trust this information will assist in closing out this case. Sincerely, [redacted]SW Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been told that a final bill will not be generated until the first few days of next month after which a final refund amount will be determined. From my discussion with the company representative, I believe the resolution will be satisfactory. Because of my past history in dealing with this issue, I am reluctant to declare the issue resolved until the final results are in.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Please be advised, Verizon has reviewed the account and made contact with the consumer . Records show on 7/**/17 a Verizon agent issued a courtesy $10 monthly credit to be received for the next 12 consecutive months, due to the consumer advising she was not aware of the $129.99 technician fee. It was explained that the credit was given as a courtesy because of this. Verizon was unable to find any notations regarding credit being issued for WiFi troubles . Also, please note, Verizon guarantees hardwired service only. Verizon does not guarantee Wi-Fi service.
Subsequent to receipt of the complaint, I contacted [redacted] and apologized for his concern. I ensured I would have a Verizon Fiber Solutions Center representative contact him regarding his issue between 11AM and 3PM, Friday, September **, 2017. Today, September **, 2017, a Fiber...
Solutions Center representative spoke to [redacted]. It was determined that he has two issues. First, involves wireless interference in his Manhattan apartment building. There are multiple devices emitting signals that interfere with his router. The representative explained to the customer that he can view the interference through His DOS program. The representative also advised his about the My FIOS APP wifi analyzer. The customer also claimed to have a defective Ipad. With regard to his router, it has been up and active for over nine (9) days without any issues other than the wireless problems already discussed. I also authorized a three-week courtesy credit totaling $73.50 on the customer’s account that will appear on his next billing statement.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The executive who called was not even aware of the change to VOD. She had to call back the following week because she said she had to get to TV to see what I was talking about. She is stating that the customer has to pay to watch a network tv show on demand . I already pay for cable, a ridiculous amoiunt. There is no rhyme or reason for the random channels they choose to charge for nor is there a listing of what channela they charge for. Why am I oaying to watch an abc show? I pay for cable that has ABC. Why do I have to pay again to watch to watch the rerun of a show? Again no notice to customers of the change in the disply of the VOD screen/format and no notice that oh now we are going to charge you!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION July 21, 2016 ...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Ms. [redacted] states her bank has verified no changes have been made to account numbers and that based upon this information she would like her credit file to be updated. As stated previously, we do not know the reason why Ms. [redacted]’s bank did not accept the payments. In order for us to further investigate her concerns, we need to receive verification from Ms. [redacted]’s financial institution that there have been no changes made to the bank routing number, bank name, or to Ms. [redacted]’s banking account information or number. This verification may be completed by Ms. [redacted]’s financial institution and submitted to us by mail or by fax on the financial institution’s letterhead. If by mail, please send to Executive Care Team Attn: Becky [redacted] Saint Cloud, MN. 56303 or by fax to ###-###-#### Attn: Becky. As a reminder, Ms. [redacted] should include her 10-digit c
r with the documentation she receives from her financial institution. Once received, we will investigate further. If Ms. [redacted] has further questions or concerns she may contact our Customer Service Department at ###-###-####, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Verizon investigation determined the customer was correct in his statement as to the contract he agreed to and the account needs to be credited every month for 2 years. The email sent to the customer shows the Monthly Recurring Charge was waived and the customer would pay $9.99 for the router. For...
the first three months the customer would pay for the router and the 3 installments of the activation fee which was $23 a month. The "free data" was supposed to be promotional and not for two years. The customer was advised the customer we will be honoring fee waived promotion on 75/75 internet via post billing adjustments. The customer was informed the credit will continue until the contract ends 09/**/17. Verizon Appeals representative explained two manual adjustments of $39.99 were issued one on 4/*/16 and 4/*/16, to the account for the February and March bills, leaving a balance due of $10.39. Verizon also issued two credits of $5.00 each for late payment charges on 4/*/16. [redacted] was satisfied and has the Appeals representative's number to call if there are any problems or questions. Joyce D[redacted]Verizon Executive Relations Sr. Analyst
[redacted]
*
[redacted] Thank you for referring the Revdex.com#[redacted] complaint of Yvette J[redacted] to our office for review. We appreciate your bringing this matter to our attention. Our expectation is that all Verizon customers experience the highest level of service. In the...
rare instance they do not, we make every attempt to assure we are taking the necessary steps to rectify their concerns. Verizon records indicate order [redacted] completed on February **, 2016 renewing the Double Play bundle services for FiOS Digital Voice and Internet 50/50. A confirmation email was sent to the customer itemizing the services, monthly rate and terms of service. The confirmation does reference a Special Offer for placing the order making the customer eligible for wireless data. This offer is made available through Verizon Wireless. We ask that this matter be served to Verizon Wireless. Our expectation is that all Verizon customers experience the highest level of service. In the rare instance they do not, we make every attempt to assure we are taking the necessary steps to rectify their concerns. We do regret the inconvenience experienced as Verizon Communications representatives do not have access to the customers Verizon Wireless account records. A Verizon representative was unsuccessful at reaching the customer. Verizon Communications has requested a Verizon Wireless representative to contact [redacted]. We apologize for any inconvenience this may have caused. We trust this information will assist you in closing this complaint. Thank you, Sherrill B. Verizon Executive Relations
We spoke with [redacted] on July *, 2015 in regards to her inquiry. We did acknowledge that there was a $15.00 credit that was applied to her account. We have issued credit for the remote controls that were shipped to her as well. We have reviewed her account and charges that will appear on her Verizon statement.
Thank you for referring the complaint of [redacted] to our office for review. We appreciate this matter being
brought to our attention. [redacted] expressed
concern about her service being incorrectly terminated.
Please be advised that after reviewing [redacted]...
account,
our Billing Investigation Team was able to speak with her on April **, 2017. To correct the billing error we
were able to adjust [redacted] balance between the dates of March **, 2017
to April **, 2017. We also have set a follow up on her account to confirm the final
bill is sent out correctly.
We trust that this information will assist you in
the closing of this complaint. We apologize for any inconvenience that Rocio Fujihara has experienced as a result of the above matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.Respects,Mrs. L. [redacted]