We sincerely apologize for the inconvenience and frustration this matter has caused. Verizon does not have a recording of this call to provide. Verizon stands by the initial response that the early termination fee is valid. The services ordered were provided on the email that was sent at the time of the order. This email also provides the link for the full terms of service agreement with Verizon. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business has not addressed the issue of billing both myself, and my landlord for the same service. Service is also NO LONGER FUNCTIONING. I have new evidence that Verizon has been intentionally throttling my speeds as well. I have been paying for non-functional service for a year with the promise of a refund when a problem could be identified. Now that Verizon has "identified" the problem, they are denying a refund and instead, issuing a 20% credit. This is unacceptable. A formal notice of dispute has been submitted with the company in order to proceed to arbitration.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 26, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review.
Upon speaking with [redacted]'s, he stated he was receiving multiple invoices and did not understand why. After reviewing the provided invoices, we found [redacted]'s original order was issued with a misspelled billing name. Instead of [redacted] we set up the invoice as [redacted]...
[redacted]. Unfortunately when a name change/correction is requested Verizon has to cancel and reissue the account. Due to this, [redacted] received a final invoice for his telephone and internet. Our billing representative issued a temporary telephone number, which was disconnected 2 days later but generated another invoice. Lastly [redacted]'s new active account was split causing 2 new invoices, one for Phone, and one for Internet and TV. Our representative verified all invoices are now correct and [redacted] is satisfied and has our billing representative's contact information if he has further questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not happy with Verizon's response. I still say that they mislead customers when verizon doesn't tell their customers, from the start, that their is a activation fee of $69.99. If customers are told from the start that there is a fee, than customers will not try their business. Verizon misleads their customers.
Don't sign with Verizon, they will rip you off someway or another.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 30, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Dear [redacted],Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, Technical Support advised there was an order placed for new service in an error status. Technical Support fixed the error and scheduled an installation for...
December **, 2016. Verizon completed the installation on December **, 2016 and all tests came back satisfactory. Verizon communicated with [redacted] on December **, 2016 and he states services are working. Furthermore, I have left my personal work number with [redacted] should he have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is unacceptable. I don`t have the time to deal with this. This has taken up too much of my time already. I spent many hours on this.If these fees cannot be waived, I will be forced to move this to legal actions. That will end up costing Verizon actually money.I implore you to reconsider your resolutions and work with me to come to a satisfactory solution where you will be able to retain a customer at no cost. It costs verizon NOTHING at all to waive fees. It will cost verizon Thousands of dollars if you choose this route and force me to go to court and win these fees + damages.It costs you nothing to waive the $130 fee, and it costs you nothing to grant me the $49.99 contract as I originally had prior to disconnecting.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry she indicates that she was misrepresented on the shipping and handling charge for the ShelterLogic Canopy she ordered on June 24, 2016. Ms. [redacted] states we shipped the item out immediately and she did not have an adequate opportunity to cancel the order. Ms. [redacted] indicates she spoke to our Customer Service Department regarding the shipping and handling she was charged for the item and after returning the item the shipping and handling fee was not credited. Ms. [redacted] is requesting credit for the shipping and handling. It is our goal to provide all pertinent information our customers need to place an order from our catalogs or website. Every catalog includes our “blue page” which includes a shipping and handling chart. The shipping and handling chart is designed to be utilized with the individual shipping code for each item which is located in parentheses next to the description of the item. The shipping code for the canopy Ms. [redacted] ordered was “N”. According to the shipping and handling chart in the catalog Ms. [redacted] ordered from the shipping charge is $65.00 based on the “N” shipping code. Please understand the shipping and handling rates listed in our catalogs are based upon the cost to not only ship the item but our internal processing/ handling of the order. Additionally, our return policy is listed in our catalogs and on our website and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. There is no upfront fee when using the return label. There is no fee for using the return label if you received a damaged of defective product or in the case of a shipping error. The final determination of product condition is subject to our inspection. Return fees not covered by Fingerhut will be deducted from your credit based on the weight of the package. The original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error. When we received the return of the canopy on July 12, 2016 credit was issued for the cash price of the canopy but no credit was issued for the original shipping and handling. We have credited the shipping and handling charge of $65.00 as a courtesy. We have also issued credit for a late fee of $7.99 and interest charges of $1.38. The credit will be reflected on a future billing statement. If Ms. [redacted] has further questions or concerns she may contact our Customer Service Department at 1-800-208-2500, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 12/**/15 Verizon made an offer of 12 months free HBO and a recurring bill in the amount of $216 under my complaint ID-[redacted]. I accepted this offer on 12/**/15 and on 12/**/15 Revdex.com closed and stated this issue resolved. As of today 1/**/16 I went to Verizon.com to check on my bill and it is $256.26. My bill is not $216 but instead $256.26. I want my bill to reflect my agreement with Verizon we made on 12/**/15 in the amount of $216. This is a $40.00 difference than our agreement. I would like my bill adjusted to the amount we agreed upon on my complaint to the Revdex.com that I opened up on 12/**/15 with ID[redacted].
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION October 20, 2017 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the further complaint we received from Ms. [redacted]. Ms. [redacted] offers additional feedback expanding on her poor experience while waiting for a resolution to her fraud claim with us. She is certain that all pages of the police report were in the envelope she mailed, and feels our records are incorrect. We also need to address why we sent her incorrectly dated letters while processing her claim. Ms. [redacted] states her biggest concern is that she did not give consent to Fingerhut to conduct a hard credit inquiry on her credit report. We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care Team VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I only received one message on my cell phone, which they called during the day while I was at work. Unfortunately I stated numerous times, that I cannot take personal calls at work. I did however contact them back at the number left on my voicemail [redacted] am waiting for a return call. Until I speak with them to actually resolve, I still need this open. If they do in fact resolve, I will inform you immediately. Thank you for your help.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 30, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states the number he wanted to remove from his contact information is still appearing on our website under his account. As we have stated previously, the secondary phone number on his account has been removed from our call list on June 16, 2016. We will not be placing any further telephone calls to that number, however we cannot delete the number from your account. If Mr. [redacted] would like to change the number on his account he can contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8AM-8PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Please be advised Verizon has tried to make contact with [redacted] on March **, 2017and March **, 2017 with no success to resolve her concerns. I will send a call me letter to [redacted] in hopes that she will respond.
Upon receipt of this complaint we made attempts to reach [redacted]; leaving messages. After careful review we confirmed the bill is actually for wireless charges. [redacted] had one-bill. The process is we pay the wireless bill when we receive and then in turn bill the...
customer for the charges. So this was for his last bill that we paid Verizon Wireless, so then charges were due to Verizon Landline.
Verizon made contact with the consumer to advise there was a group outage causing the problem and the consumer advised she is aware of the group outage; however, she is still moving forward with the port out request.
Initial Business Response /* (1000, 5, 2015/08/27) */
CONFIDENTIAL COMMUNICATION
August 26, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Ms. [redacted]'s account activity history comprises a single order from December 3, 2014, which consisted of five items totaling $375.70. Our records indicate that a payment reminder call was made to Ms. [redacted] on February 19, 2015 when her first due date passed without payment. This call is our first record of Ms. [redacted] notifying she did not receive any of her order, so the billing/recovery agent transferred her to customer service to open an investigation.
Customer service advised Ms. [redacted] of our process covering missing merchandise and sent an affidavit of merchandise not received. This document arrived back to us, fully completed on March 23, 2015.
However, due to the substantial monetary value of the order, we require a police report to complete the investigation. The instruction letter accompanying the affidavit explained that, "We also need you to file a police report with your local department. If you cannot file a police report, please provide the case number, date of the report, officer's name and phone number." A careful review of our records confirms we did not receive the police report with the affidavit, nor did we find any record of ever having received it.
To expedite the remainder of the investigation, Ms. [redacted] should fax a copy of the police report to [redacted], Attn: Andy or send via regular mail to [redacted]., St. Cloud, MN 56303. Once received, we can proceed in working to resolve this mater.
If Ms. [redacted] already sent us the police report and for some reason we did not receive it, we apologize. We appreciate her ongoing patience and assistance in this effort.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already sent in a copy of the police report. I called and the customer service agent confirmed that the company received it. I demand my credit get fixed immediately by them reporting I owe no money and that my account be adjusted to owing zero. This company is so insane and disorganized, they are trying to scam me for money. I have already called several times and been told they had everything they needed to take care of this.
Final Business Response /* (4000, 9, 2015/09/09) */
CONFIDENTIAL COMMUNICATION
September 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
As stated in our previous response, we received the completed affidavit from Ms. [redacted] on March 23, 2015.
However, due to the substantial monetary value of the order, we require a police report to complete the investigation. We have no record of receiving the requested police report.
We will require Ms. [redacted] to send a copy of the police report to [redacted]., St. Cloud, MN 56303 or she may fax it to [redacted].
We consider this matter closed until the requested police report is received. Once received, we can proceed in working to resolve this matter.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca
Verizon does not issue credits on account for missed appointments. Verizon is a tariffed company and can only issue credits for loss of service.
We sincerely apologize for the inconvenience and frustration this matter has caused. Verizon does not have a recording of this call to provide. Verizon stands by the initial response that the early termination fee is valid. The services ordered were provided on the email that was sent at the time of the order. This email also provides the link for the full terms of service agreement with Verizon. We trust this provides your office with the information required in this matter. Thank you, Ms. M[redacted] Sr. Analyst Verizon Executive Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business has not addressed the issue of billing both myself, and my landlord for the same service. Service is also NO LONGER FUNCTIONING. I have new evidence that Verizon has been intentionally throttling my speeds as well. I have been paying for non-functional service for a year with the promise of a refund when a problem could be identified. Now that Verizon has "identified" the problem, they are denying a refund and instead, issuing a 20% credit. This is unacceptable. A formal notice of dispute has been submitted with the company in order to proceed to arbitration.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 26, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted]Attn: [redacted]220 S River Ridge CircleBurnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review.
Upon speaking with [redacted]'s, he stated he was receiving multiple invoices and did not understand why. After reviewing the provided invoices, we found [redacted]'s original order was issued with a misspelled billing name. Instead of [redacted] we set up the invoice as [redacted]...
[redacted]. Unfortunately when a name change/correction is requested Verizon has to cancel and reissue the account. Due to this, [redacted] received a final invoice for his telephone and internet. Our billing representative issued a temporary telephone number, which was disconnected 2 days later but generated another invoice. Lastly [redacted]'s new active account was split causing 2 new invoices, one for Phone, and one for Internet and TV. Our representative verified all invoices are now correct and [redacted] is satisfied and has our billing representative's contact information if he has further questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am not happy with Verizon's response. I still say that they mislead customers when verizon doesn't tell their customers, from the start, that their is a activation fee of $69.99. If customers are told from the start that there is a fee, than customers will not try their business. Verizon misleads their customers.
Don't sign with Verizon, they will rip you off someway or another.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 30, 2017 ...⇄ Better...
Business Bureau of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Please see attached letter(s) of response as it exceeds the 2,000 max character count.
Dear [redacted],Upon receipt of this complaint, Verizon referred this matter to our Technical Support department. According to our records, Technical Support advised there was an order placed for new service in an error status. Technical Support fixed the error and scheduled an installation for...
December **, 2016. Verizon completed the installation on December **, 2016 and all tests came back satisfactory. Verizon communicated with [redacted] on December **, 2016 and he states services are working. Furthermore, I have left my personal work number with [redacted] should he have any additional questions or concerns.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is unacceptable. I don`t have the time to deal with this. This has taken up too much of my time already. I spent many hours on this.If these fees cannot be waived, I will be forced to move this to legal actions. That will end up costing Verizon actually money.I implore you to reconsider your resolutions and work with me to come to a satisfactory solution where you will be able to retain a customer at no cost. It costs verizon NOTHING at all to waive fees. It will cost verizon Thousands of dollars if you choose this route and force me to go to court and win these fees + damages.It costs you nothing to waive the $130 fee, and it costs you nothing to grant me the $49.99 contract as I originally had prior to disconnecting.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION September 2, 2016...
...⇄ # [redacted] Revdex.com of Minnesota Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted]– [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. In Ms. [redacted]’ inquiry she indicates that she was misrepresented on the shipping and handling charge for the ShelterLogic Canopy she ordered on June 24, 2016. Ms. [redacted] states we shipped the item out immediately and she did not have an adequate opportunity to cancel the order. Ms. [redacted] indicates she spoke to our Customer Service Department regarding the shipping and handling she was charged for the item and after returning the item the shipping and handling fee was not credited. Ms. [redacted] is requesting credit for the shipping and handling. It is our goal to provide all pertinent information our customers need to place an order from our catalogs or website. Every catalog includes our “blue page” which includes a shipping and handling chart. The shipping and handling chart is designed to be utilized with the individual shipping code for each item which is located in parentheses next to the description of the item. The shipping code for the canopy Ms. [redacted] ordered was “N”. According to the shipping and handling chart in the catalog Ms. [redacted] ordered from the shipping charge is $65.00 based on the “N” shipping code. Please understand the shipping and handling rates listed in our catalogs are based upon the cost to not only ship the item but our internal processing/ handling of the order. Additionally, our return policy is listed in our catalogs and on our website and is as follows: We will exchange your product or give you a refund for most items returned in new condition within 30 days after date of purchase. Returns will not be accepted for credit after 90 days. If you have any problems with a product, please check the manufacturer’s warranty. Fingerhut provides a convenient prepaid return label service for most products. You can visit our Returns Center in the My Account area of the website to print a new return label at Fingerhut.com or contact Customer Service. Pre-paid return labels are not available for truck-ship items, oversized items, or Fingerhut FreshStart accounts. Contact Customer Service for help with your return. There is no upfront fee when using the return label. There is no fee for using the return label if you received a damaged of defective product or in the case of a shipping error. The final determination of product condition is subject to our inspection. Return fees not covered by Fingerhut will be deducted from your credit based on the weight of the package. The original shipping and handling is nonrefundable if your item is not damaged or defective or in the case of a shipping error. When we received the return of the canopy on July 12, 2016 credit was issued for the cash price of the canopy but no credit was issued for the original shipping and handling. We have credited the shipping and handling charge of $65.00 as a courtesy. We have also issued credit for a late fee of $7.99 and interest charges of $1.38. The credit will be reflected on a future billing statement. If Ms. [redacted] has further questions or concerns she may contact our Customer Service Department at 1-800-208-2500, Monday – Friday, 8:00 AM – 8:00 PM CT. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/bw
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
On 12/**/15 Verizon made an offer of 12 months free HBO and a recurring bill in the amount of $216 under my complaint ID-[redacted]. I accepted this offer on 12/**/15 and on 12/**/15 Revdex.com closed and stated this issue resolved. As of today 1/**/16 I went to Verizon.com to check on my bill and it is $256.26. My bill is not $216 but instead $256.26. I want my bill to reflect my agreement with Verizon we made on 12/**/15 in the amount of $216. This is a $40.00 difference than our agreement. I would like my bill adjusted to the amount we agreed upon on my complaint to the Revdex.com that I opened up on 12/**/15 with ID[redacted].
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION October 20, 2017 Revdex.com of Minnesota �...⇄ Attn: [redacted] 220 S. River Ridge Cir. Burnsville, MN 55337 Re: Case # [redacted] – [redacted] Dear Mr. [redacted], I am writing in response to the further complaint we received from Ms. [redacted]. Ms. [redacted] offers additional feedback expanding on her poor experience while waiting for a resolution to her fraud claim with us. She is certain that all pages of the police report were in the envelope she mailed, and feels our records are incorrect. We also need to address why we sent her incorrectly dated letters while processing her claim. Ms. [redacted] states her biggest concern is that she did not give consent to Fingerhut to conduct a hard credit inquiry on her credit report. We take the privacy and protection of our customer accounts very seriously and dedicate resources to identify, resolve and permanently correct issues. In the interest of confidentiality, we have attached our response for the consumer to review. Sincerely, Vi [redacted]Executive Care Team VF/ah
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I only received one message on my cell phone, which they called during the day while I was at work. Unfortunately I stated numerous times, that I cannot take personal calls at work. I did however contact them back at the number left on my voicemail [redacted] am waiting for a return call. Until I speak with them to actually resolve, I still need this open. If they do in fact resolve, I will inform you immediately. Thank you for your help.Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
CONFIDENTIAL COMMUNICATION June 30, 2016 ...⇄ Revdex.com of Minnesota �...⇄ # [redacted] Attn: [redacted] 220 S River Ridge Circle Burnsville, MN 55337 Re: Case # [redacted] – [redacted], [redacted] Dear Ms. [redacted], I am writing in response to the further inquiry we received from your office on behalf of Mr. [redacted] regarding a WebBank/Fingerhut Advantage Credit Account. Mr. [redacted] states the number he wanted to remove from his contact information is still appearing on our website under his account. As we have stated previously, the secondary phone number on his account has been removed from our call list on June 16, 2016. We will not be placing any further telephone calls to that number, however we cannot delete the number from your account. If Mr. [redacted] would like to change the number on his account he can contact Fingerhut Customer Service at ###-###-#### Monday-Friday 8AM-8PM Central Standard Time. Thank you for allowing us to explain. Sincerely, Vi [redacted] Executive Care Team VF/KS
Please be advised Verizon has tried to make contact with [redacted] on March **, 2017and March **, 2017 with no success to resolve her concerns. I will send a call me letter to [redacted] in hopes that she will respond.
Upon receipt of this complaint we made attempts to reach [redacted]; leaving messages. After careful review we confirmed the bill is actually for wireless charges. [redacted] had one-bill. The process is we pay the wireless bill when we receive and then in turn bill the...
customer for the charges. So this was for his last bill that we paid Verizon Wireless, so then charges were due to Verizon Landline.
Verizon made contact with the consumer to advise there was a group outage causing the problem and the consumer advised she is aware of the group outage; however, she is still moving forward with the port out request.
Initial Business Response /* (1000, 5, 2015/08/27) */
CONFIDENTIAL COMMUNICATION
August 26, 2015
# [redacted]
Revdex.com of Minnesota
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing...
in response to the inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
Ms. [redacted]'s account activity history comprises a single order from December 3, 2014, which consisted of five items totaling $375.70. Our records indicate that a payment reminder call was made to Ms. [redacted] on February 19, 2015 when her first due date passed without payment. This call is our first record of Ms. [redacted] notifying she did not receive any of her order, so the billing/recovery agent transferred her to customer service to open an investigation.
Customer service advised Ms. [redacted] of our process covering missing merchandise and sent an affidavit of merchandise not received. This document arrived back to us, fully completed on March 23, 2015.
However, due to the substantial monetary value of the order, we require a police report to complete the investigation. The instruction letter accompanying the affidavit explained that, "We also need you to file a police report with your local department. If you cannot file a police report, please provide the case number, date of the report, officer's name and phone number." A careful review of our records confirms we did not receive the police report with the affidavit, nor did we find any record of ever having received it.
To expedite the remainder of the investigation, Ms. [redacted] should fax a copy of the police report to [redacted], Attn: Andy or send via regular mail to [redacted]., St. Cloud, MN 56303. Once received, we can proceed in working to resolve this mater.
If Ms. [redacted] already sent us the police report and for some reason we did not receive it, we apologize. We appreciate her ongoing patience and assistance in this effort.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ah
Initial Consumer Rebuttal /* (3000, 7, 2015/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already sent in a copy of the police report. I called and the customer service agent confirmed that the company received it. I demand my credit get fixed immediately by them reporting I owe no money and that my account be adjusted to owing zero. This company is so insane and disorganized, they are trying to scam me for money. I have already called several times and been told they had everything they needed to take care of this.
Final Business Response /* (4000, 9, 2015/09/09) */
CONFIDENTIAL COMMUNICATION
September 9, 2015
Revdex.com of Minnesota # [redacted]
Attn: [redacted]
220 S River Ridge Circle
Burnsville, MN 55337
Re: Case # [redacted] - [redacted]
Dear Ms. [redacted],
I am writing in response to further inquiry we received from your office on behalf of Ms. [redacted] regarding a WebBank/Gettington Credit Account.
As stated in our previous response, we received the completed affidavit from Ms. [redacted] on March 23, 2015.
However, due to the substantial monetary value of the order, we require a police report to complete the investigation. We have no record of receiving the requested police report.
We will require Ms. [redacted] to send a copy of the police report to [redacted]., St. Cloud, MN 56303 or she may fax it to [redacted].
We consider this matter closed until the requested police report is received. Once received, we can proceed in working to resolve this matter.
Thank you for allowing us to explain.
Sincerely,
Vi [redacted]
Executive Care Team
VF/ca