Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Verizon has once contacted me as part of my previous inquiries before Revdex.com filing, and rejected my claimTHEN the corporate office called me, left a message, regarding the Revdex.com filingI called back times!! and EVERY time I got the typical Verizon runaround with voicemail menusStarting around 12/ [redacted] I returned calls from Dorita J [redacted] and every call said " [redacted] " Then when I try the main menu it just keeps saying to return to mailboxesSo, in summary, neither the original remedy promised by Verizon, nor this Revdex.com filing has resulted in anything but more emails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
According to our records, a Verizon representative spoke to [redacted] on February *, 2016, and advised now that he has ported out his telephone number, we can place a disconnect order for his data and video service with VerizonThe representative waived the early termination fee and explained that [redacted] will receive a return kit with prepaid labels to return the equipment via ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THIS COMPLAINT WAS RESOLVED AND THEN DAYS LATER THE PHONE WAS NOT WORKING AGAINI CALLED THE SUPERVISOR WHO GAVE ME HIS CONTACT INFORMATION AND WAS GOING TO SEND OUT A REPAIR TECH WHO NEVER SHOWEDTHIS BEGAN JUNE ** AND THE PHONE IS STILL NOT WORKINGONCE AGAIN I ASKE FOR THE Revdex.com'S HELP TO TRY TO REACH OUT TO THE BUSINESS AND HAVE THIS ISSUE TAKEN CARE OF.FIX THE PROBLEM ONCE AND FOR ALL AND GIVE PROPER CREDIT WHERE DUE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The disputed equipment and fees will be removed from the customer’s accountOn the customer was emailed confirmation that credit would be issuedOn 715, Verizon sent a request to have the item removed from the customer’s credit report and mailed a letter confirming deletionPlease allow up to days for the credit report to be updated
According to our records, a Verizon representative spoke to [redacted] on January **, 2016, and explained that we had a display error on the confirmation of her rate, causing it to be less than what was actually billedThe representative added a $discount for months to honor the price [redacted] was quotedCredit was previously applied to [redacted] accountGoing forward the estimated monthly bill is $
Attempts to reach the customer by phone on 515, and by email on were unsuccessful No response or return call was received No account number was provided with the complaint and we have been unable to locate an account without additional information A please call letter was sent on [redacted]
The customers 616, bill statement included a Day Rate Increase Notification for High Speed Internet Customers It advised "in order to continue to bring you quality service, at times we need to raise our ratesOn or after days from the date of this bill, the base monthly rate for your High Speed Internet (HSI) plan will increase by $If you would like to keep your current service as is, no action is required and any credits or discounts remain in effect until their original expiration dateIf you have recently upgraded to a new HSI plan, you may disregard this noticeAs always, if you would like to review your current services, please log into [redacted] or give us a call at [redacted] " The customer's 816, bill reflected the increase to $ There is no contract tied to the account and the bundle rate is not locked in and is subject to increaseThe charges have been sustained, and are validVerizon was unsuccessful on attempts to reach the customer The customer requested service disconnected 916, order [redacted] was issued terminating the Verizon service Joyce D***Verizon Executive Relations SrAnalyst
A Verizon customer service representative discussed the issue with [redacted] On 415, a credit totaling $was issued to the account for service outage [redacted] confirmed his service is workingThe experienced shared by [redacted] has been documented and forwarded to the appropriate Management Team for further review We apologize for the inconvenience the [redacted] experienced as a result of this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand that Verizon's goal is to make as much money as possible Thus they have constructed a system to achieve that end That is understandable up to the point where they are abusing their customers In my case, they encouraged me to switch from the traditional phone service to digital voice without informing me of the consequences The reason for switching, to eliminate robo calls, did not work and the Verizon tech person admitted that she was also unsuccessful when she tried this Unfortunately that information was only shared with me after I had switched the service Now I cannot reverse the change, without a major financial penalty, because of Verizon's rules of which I was not made aware In addition they will not let me out of the contract without further financial penalties These are all predatory practices designed to maximize profits at the expense of the customer After long phone conversations it was clear that the Verizon representative would not make any exceptions to their rigid rules I am trapped until October The company talks about good customer service but it is just talk I realize that in face of their legal entrapment, I am quite impotentI'll have to live with it However I hope that Revdex.com can do something to warn others of Verizon's predatory practicesThey do not deserve to have Revdex.com's seal of approval In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Executive Relations/Linda B/Revdex.com case [redacted] / called [redacted] at ###-###-#### and I did apologize that the gift card was late in processing and arriving to his home, however it has now processed on 6/ [redacted] and should arrived days from 6/** [redacted] was still not satisfied, he wanted the card within the weekI did let [redacted] know I had no way to ship the card to him within the week, however it was on the wayI did apologize to him again, and let him know that I would follow up with him and make sure he did receive the cardHe said that Verizon did break the contract and that he was going to cancel the service and he should not have to pay any fee because Verizon broke the contract because they did not send the gift cardI again apologized to [redacted] and said the gift card was on the way, and if he did cancel the service there would be an early termination fee [redacted] said he would fight the fee, and he released the callThe tracking number for the gift card it # [redacted]
A Verizon representative spoke with [redacted] on The representative walked helped him through the activation process and he was able to register [redacted] was advised the card would be issued days from the installation date provided the account was in good standing [redacted] was advised the he could check the status of the card using the same link he used to register
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received one phone call from Verizon about a week ago In their message, they provided me with a general customer service number which would have me speaking with someone who would know nothing about my complaint Since then, I have called and emailed several times with no response including today in which I called and emailed a Joyce D [redacted] at [redacted] / [redacted] She emailed me originally to say they have received my complaint and would be in touch with meNot one person has called or returned an email in about a week In response to your explanation of the advertisement, no where on the ad does it say you have to be a new customer and hence makes it advertising.If you would return one of my many phone calls, I would love to discuss it with you ###-###-####Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have made several attempts to call back the Verizon Executive relations representative, most recently on and 217, contrary to the assertions in the business's responseThe Executive relations representative has not been available when my calls were placedAs such, I have left messages requesting call backs, but have not heard back since In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told that Verizon would contacted me within hours after I spoke with the Executive Relations on Monday, 717, regarding the new discounted rate on my contractHowever, after a whole week no one ever contact me yetI am totally NOT satisfied in that matterThe issue still remain the same and the price in my account is still the wrong one, nothing changed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Verizon stated that lightening entered the home through the power system and only destroyed Verizon equipment or equipment that was connected directly to the Verizon equipmentWhen Verizon tech was asked for an explanation as why there was 0% damage to non-Verizon connected equipment and nearly 100% damage (one TV survived) to equipment connected to Verizon equipment, Verizon tech response was "lightning is wonky" and "I have seen it before"Two Verizon Techs stated on separate visits in response to this issue that Verizon had suffered significant total failures across the local area just like mine and I am sure that there was similar damageAfter speaking with a electrical engineer, he stated that it is possible for a lightning strike to carry over the fiber optic cableIn this case, we believe that the surge originated in the FIOS system and ran through causing significant damage to our home systemsIn addition, the Verizon Router, Apple router and ADT Pulse system were connected togetherAll are deadThese items were plugged into a ADT UPS system with an Apple iMac computer, Western Digital external hard drive and VTEC phoneAll equipment that was plugged into the ADT UPS were undamaged unless they were connected to the FIOS systemThere is a logical path of damage linkable directly to the FIOS system and all other home electronics are unaffected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
On December **, 2015, a technician dispatched regarding customer having Set Top Box issues in one room in the homeOur technician replaced the Optical Network Terminal (ONT)Several attempts were made to reach the customer without success and a call me letter was mailed
Cable maintenance team is on site locating the troubleOnce they are able to locate the exact location they will be able to provide a restoral of services and the associated timelineLeft a message with c/c Failure ***
This is a duplicate of an [redacted] complaint closed Inaccordance with Verizon's investigation, it was found, per the last dispatch on515, that the customer's wires were pulled out of the Optical NetworkTerminal (ONT) in the terminal roomThe wires were hanging inches or soout of the ONT so it is possible the wires got snagged when someone else wasworking in the terminal roomVerizon could not confirm who pulled thewires since the room is shared with [redacted] equipmentThetechnician was able to run the customer's wire behind our ONT and punch downthe block so it will not get pulled out again by accidentThe Verizon repairmanager stated he would attempt to visit the customer andleave his contact information in case she has any further serviceissuesThe repair manager spoke with the daughter, provided her name andnumber, and advised that one month out of service credit had been issuedin the amount of $
A Verizon representative spoke with [redacted] on The representative found that the online system was showing the rate of $per month instead of the advertised rate of $The representative was able to place the order and add exceptions so that [redacted] will receive the ordered internet service at the $per month rate plus tax/fees
On the company agreed to call the customer on On 816, the customer was advised the reward points have been added to the accountAt that time the customer was advised that his request to add additional points could not be honored and he needed to contact, ###-###-#### for additional reward concernsVerizon apologizes for the delay but does not compensate for inconvenience
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Verizon has once contacted me as part of my previous inquiries before Revdex.com filing, and rejected my claimTHEN the corporate office called me, left a message, regarding the Revdex.com filingI called back times!! and EVERY time I got the typical Verizon runaround with voicemail menusStarting around 12/ [redacted] I returned calls from Dorita J [redacted] and every call said " [redacted] " Then when I try the main menu it just keeps saying to return to mailboxesSo, in summary, neither the original remedy promised by Verizon, nor this Revdex.com filing has resulted in anything but more emails In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
According to our records, a Verizon representative spoke to [redacted] on February *, 2016, and advised now that he has ported out his telephone number, we can place a disconnect order for his data and video service with VerizonThe representative waived the early termination fee and explained that [redacted] will receive a return kit with prepaid labels to return the equipment via ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: THIS COMPLAINT WAS RESOLVED AND THEN DAYS LATER THE PHONE WAS NOT WORKING AGAINI CALLED THE SUPERVISOR WHO GAVE ME HIS CONTACT INFORMATION AND WAS GOING TO SEND OUT A REPAIR TECH WHO NEVER SHOWEDTHIS BEGAN JUNE ** AND THE PHONE IS STILL NOT WORKINGONCE AGAIN I ASKE FOR THE Revdex.com'S HELP TO TRY TO REACH OUT TO THE BUSINESS AND HAVE THIS ISSUE TAKEN CARE OF.FIX THE PROBLEM ONCE AND FOR ALL AND GIVE PROPER CREDIT WHERE DUE In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
The disputed equipment and fees will be removed from the customer’s accountOn the customer was emailed confirmation that credit would be issuedOn 715, Verizon sent a request to have the item removed from the customer’s credit report and mailed a letter confirming deletionPlease allow up to days for the credit report to be updated
According to our records, a Verizon representative spoke to [redacted] on January **, 2016, and explained that we had a display error on the confirmation of her rate, causing it to be less than what was actually billedThe representative added a $discount for months to honor the price [redacted] was quotedCredit was previously applied to [redacted] accountGoing forward the estimated monthly bill is $
Attempts to reach the customer by phone on 515, and by email on were unsuccessful No response or return call was received No account number was provided with the complaint and we have been unable to locate an account without additional information A please call letter was sent on [redacted]
The customers 616, bill statement included a Day Rate Increase Notification for High Speed Internet Customers It advised "in order to continue to bring you quality service, at times we need to raise our ratesOn or after days from the date of this bill, the base monthly rate for your High Speed Internet (HSI) plan will increase by $If you would like to keep your current service as is, no action is required and any credits or discounts remain in effect until their original expiration dateIf you have recently upgraded to a new HSI plan, you may disregard this noticeAs always, if you would like to review your current services, please log into [redacted] or give us a call at [redacted] " The customer's 816, bill reflected the increase to $ There is no contract tied to the account and the bundle rate is not locked in and is subject to increaseThe charges have been sustained, and are validVerizon was unsuccessful on attempts to reach the customer The customer requested service disconnected 916, order [redacted] was issued terminating the Verizon service Joyce D***Verizon Executive Relations SrAnalyst
A Verizon customer service representative discussed the issue with [redacted] On 415, a credit totaling $was issued to the account for service outage [redacted] confirmed his service is workingThe experienced shared by [redacted] has been documented and forwarded to the appropriate Management Team for further review We apologize for the inconvenience the [redacted] experienced as a result of this matter
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I understand that Verizon's goal is to make as much money as possible Thus they have constructed a system to achieve that end That is understandable up to the point where they are abusing their customers In my case, they encouraged me to switch from the traditional phone service to digital voice without informing me of the consequences The reason for switching, to eliminate robo calls, did not work and the Verizon tech person admitted that she was also unsuccessful when she tried this Unfortunately that information was only shared with me after I had switched the service Now I cannot reverse the change, without a major financial penalty, because of Verizon's rules of which I was not made aware In addition they will not let me out of the contract without further financial penalties These are all predatory practices designed to maximize profits at the expense of the customer After long phone conversations it was clear that the Verizon representative would not make any exceptions to their rigid rules I am trapped until October The company talks about good customer service but it is just talk I realize that in face of their legal entrapment, I am quite impotentI'll have to live with it However I hope that Revdex.com can do something to warn others of Verizon's predatory practicesThey do not deserve to have Revdex.com's seal of approval In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Executive Relations/Linda B/Revdex.com case [redacted] / called [redacted] at ###-###-#### and I did apologize that the gift card was late in processing and arriving to his home, however it has now processed on 6/ [redacted] and should arrived days from 6/** [redacted] was still not satisfied, he wanted the card within the weekI did let [redacted] know I had no way to ship the card to him within the week, however it was on the wayI did apologize to him again, and let him know that I would follow up with him and make sure he did receive the cardHe said that Verizon did break the contract and that he was going to cancel the service and he should not have to pay any fee because Verizon broke the contract because they did not send the gift cardI again apologized to [redacted] and said the gift card was on the way, and if he did cancel the service there would be an early termination fee [redacted] said he would fight the fee, and he released the callThe tracking number for the gift card it # [redacted]
A Verizon representative spoke with [redacted] on The representative walked helped him through the activation process and he was able to register [redacted] was advised the card would be issued days from the installation date provided the account was in good standing [redacted] was advised the he could check the status of the card using the same link he used to register
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received one phone call from Verizon about a week ago In their message, they provided me with a general customer service number which would have me speaking with someone who would know nothing about my complaint Since then, I have called and emailed several times with no response including today in which I called and emailed a Joyce D [redacted] at [redacted] / [redacted] She emailed me originally to say they have received my complaint and would be in touch with meNot one person has called or returned an email in about a week In response to your explanation of the advertisement, no where on the ad does it say you have to be a new customer and hence makes it advertising.If you would return one of my many phone calls, I would love to discuss it with you ###-###-####Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have made several attempts to call back the Verizon Executive relations representative, most recently on and 217, contrary to the assertions in the business's responseThe Executive relations representative has not been available when my calls were placedAs such, I have left messages requesting call backs, but have not heard back since In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I was told that Verizon would contacted me within hours after I spoke with the Executive Relations on Monday, 717, regarding the new discounted rate on my contractHowever, after a whole week no one ever contact me yetI am totally NOT satisfied in that matterThe issue still remain the same and the price in my account is still the wrong one, nothing changed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Verizon stated that lightening entered the home through the power system and only destroyed Verizon equipment or equipment that was connected directly to the Verizon equipmentWhen Verizon tech was asked for an explanation as why there was 0% damage to non-Verizon connected equipment and nearly 100% damage (one TV survived) to equipment connected to Verizon equipment, Verizon tech response was "lightning is wonky" and "I have seen it before"Two Verizon Techs stated on separate visits in response to this issue that Verizon had suffered significant total failures across the local area just like mine and I am sure that there was similar damageAfter speaking with a electrical engineer, he stated that it is possible for a lightning strike to carry over the fiber optic cableIn this case, we believe that the surge originated in the FIOS system and ran through causing significant damage to our home systemsIn addition, the Verizon Router, Apple router and ADT Pulse system were connected togetherAll are deadThese items were plugged into a ADT UPS system with an Apple iMac computer, Western Digital external hard drive and VTEC phoneAll equipment that was plugged into the ADT UPS were undamaged unless they were connected to the FIOS systemThere is a logical path of damage linkable directly to the FIOS system and all other home electronics are unaffected In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
On December **, 2015, a technician dispatched regarding customer having Set Top Box issues in one room in the homeOur technician replaced the Optical Network Terminal (ONT)Several attempts were made to reach the customer without success and a call me letter was mailed
Cable maintenance team is on site locating the troubleOnce they are able to locate the exact location they will be able to provide a restoral of services and the associated timelineLeft a message with c/c Failure ***
This is a duplicate of an [redacted] complaint closed Inaccordance with Verizon's investigation, it was found, per the last dispatch on515, that the customer's wires were pulled out of the Optical NetworkTerminal (ONT) in the terminal roomThe wires were hanging inches or soout of the ONT so it is possible the wires got snagged when someone else wasworking in the terminal roomVerizon could not confirm who pulled thewires since the room is shared with [redacted] equipmentThetechnician was able to run the customer's wire behind our ONT and punch downthe block so it will not get pulled out again by accidentThe Verizon repairmanager stated he would attempt to visit the customer andleave his contact information in case she has any further serviceissuesThe repair manager spoke with the daughter, provided her name andnumber, and advised that one month out of service credit had been issuedin the amount of $
A Verizon representative spoke with [redacted] on The representative found that the online system was showing the rate of $per month instead of the advertised rate of $The representative was able to place the order and add exceptions so that [redacted] will receive the ordered internet service at the $per month rate plus tax/fees
On the company agreed to call the customer on On 816, the customer was advised the reward points have been added to the accountAt that time the customer was advised that his request to add additional points could not be honored and he needed to contact, ###-###-#### for additional reward concernsVerizon apologizes for the delay but does not compensate for inconvenience