Verizon stands by the initial response that we are unable to provide additional assistance with the sold account All inquiries or disputes need to be handled directly with [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I reject this response - as it sounds completely like a case of not taking responsibility and passing the buck I have been TOTALLY DISATISFIED with Verizon's handiling of this complaint - both thru the Revdex.com my previous communications with the business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Verizons positions still standsBased on a review of the account, it was determined that the customer was billed an early termination fee of $on the May **, bill correctly According to our records the customer called on July **, to inquire about receiving a better price for services or may switch services to another carrier The customer called again on July **, requesting options to lower the monthly bill The customer agreed to a new two-year FiOS Triple Play Bundle of TV Internet and FiOS Digital Voice and removed one set-top box from the account As the customer disconnected services prior to fulfilling the two-year agreement, the customer is liable for the early termination fee billed.I spoke to the customer on January **, and advised that the early termination fee billed is valid The customer was not satisfied
Dear [redacted] ,Upon receipt of this complaint, Verizon referred this matter to our Technical Support departmentAccording to our records, Technical Support advised there was an order placed for new service in an error statusTechnical Support fixed the error and scheduled an installation for December **, Verizon completed the installation on December **, and all tests came back satisfactoryVerizon communicated with [redacted] on December **, and he states services are workingFurthermore, I have left my personal work number with [redacted] should he have any additional questions or concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ONLY satisfactory to the building owner but NOT to business ownerOne sorry does not cover any lost! My restaurant lost so much reservation during the pass months using these unstable phone linesMy restaurant are specialize in hosting partywe have over 600+ seating and karaoke roomsOver 70% of the business are done by phone reservationMy phone lines got cut off times for no reason during the pass months, and each time we don't even know when is it get cut off and every time I got to call them up and wait 2-days for them to restore the servicesFor all the troubles, headache and money lost (over 50k),no one offer me any credits or waive the installation feeat this point, I donot even care about credit or installation fee, it just a another way showing that Verizon DO NOT CARE about their customerSo I decide to port all those numbers to [redacted] The landline was complete install on 09/But I found out that Verizon try to lock me in to a TWO-Years contract which I never agree tooLuckily I found that out before the days period ends and the confirm number for removing that contract was # [redacted] on by GeorgeI do not understand why does Verizon try to lock me in to this TWO-YEARs contract when I clearly told the sale man just give me month to month services and I DONOT want to be lock in to any contractAnd he even tell that the rate will be higher if I don't sign up TWO-YEARS contract but I said is OK, just do month to monthAs result for just phone lines, I end up paid almost $100+ for remote forwarding, $for installation fee and $250/month Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are still working with Verizon on the billing portion We have to wait until we receive the bill for August to make sure everything is correct Therefore, all the issues have not been fully resolved yet I was on the phone again this morning with Linda B [redacted] at the Executive Relations office for minutes trying to get everything worked out But it will still take us until the end of August to make sure that everything is correctUntil then I am considering this an open complaint because all the issues have not been fully resolved yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to this customer's complaint Verizon was able to Identify that this customer's account is for Verizon Long DistanceVerizon (the local provider) reps are unable to locate that type accountThe number listed on the customer's bill, ###-###-####, is the number for the customer to discuss his accountOn 317, Verizon Long Distance was contacted on the customer's behalfThe account was closed as of and a final bill will be issued in 15-days
Executive Relations/ [redacted] */Revdex.com case [redacted] / Called [redacted] at ###-###-#### and we talked about the pay per view fight that was ordered on his account on 5Fiber Solution Team/ [redacted] Revdex.com case [redacted] ...Called & Assisted [redacted] Setting up a Purchase PIN> Press the Menu button on Fios remotehighlight Settings and press OKHighlight System and press OKSelect Parental/Purchase and press OKCreate / enter your 4-digit Parental Controls PINYou'll then need to retype your PIN to confirm your selectionSelect Purchase Controls to turn them ON or offSelect "Use Parental PIN" to use your Parental Controls PIN as your Purchase PIN>Purch control is now ON
Please be advised that [redacted] established voice and internet services with Verizon on January *, The customer has had service issues since the date of installation The current trouble ticket, [redacted] , was opened January **, A Verizon repair representative spoke to [redacted] January **, and reiterated the estimated completion date (“ECD”) of February **, There is a major cable outage and the matter has been escalated to Verizon’s cable group Please also be advised that the representative offered Voice Link to the customer; however, the customer refused stating he does not need the phone; rather, he needs internet service In any event, I already issued a three-week credit totaling $to the account Additional credit will be issued subsequent to restoral of the services Verizon apologizes and understands the customer is not content with the extended delay in service restoral due to the cable outage; however, Verizon will continue to monitor the progress
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, however, I think it is unfair that this situation is on the customers shoulders to resolve The companies should be able to communicate with each other It just might be easier to switch providers Sincerely, [redacted]
Upon receipt of the complaint, a message was left on the customer's answering machine on December **, with our contact informationThe issue was referred to the appropriate department to review and investigateThe customer's service is associated with an outage that impacted all services (telephone, TV and Internet)It was reported on December ** and all services restored on December **Our Construction Team repaired the underground cable which was damaged by a passing vehicleOn December **, our FiOS Solution Center representative spoke with the customer who confirmed all services are workingOn December **, the account was credited for all services for the reported date of December [redacted] to the restored date of December **Upon review of the customer's account, there were multiple reported issues with the TV service primarily between the months of March through December which were restored in a timely mannerTwo weeks credit was issued on December for the previously reported issues which will appear on the next bill statementOn December **, a message was left with our contact information as a follow up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Verizon did not honor the original contract as given to us by their sales representativeThis is a blatant bait and switch by their companyNow we are in a contract that was NOT quoted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
The customer's service is not with Verizon but with [redacted] Please serve this complaint to [redacted] so that they can follow the process and contact Verizon regarding the consumer's repair Once [redacted] contacts Verizon, Verizon will be able to dispatch to assist the customerTo continue to serve Verizon with this complaint will only delay the customer's repair
Upon receipt of the complaint filed Verizon reviewed the consumer's account The consumer expressed concern regarding incorrect information they were provided regarding the transfer of their service due to a move The consumer contacted Verizon on The consumer advised they were told we would waive any and all installation fees The consumer received an email confirmation stating they are being charged $for outlet installation and $FiOS setup fee Verizon as a courtesy agreed to follwith the consumer’s bill and make adjustments to these charges We arranged to call the consumer back on to confirm the adjustments that will be bad on their bill The consumer upgraded their bundle package on 817, the new bundle price is $ The consumer is receiving a $discount off their bundle for months which will have their bundle price at $ We advised the consumer their year contract is giving them discounts thru 2019, however if they choose to cancel their service we will waive the early termination fee The consumer agreed for us to follwith their billing statement and they have our contact information should they have any further concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are a Verizon triple play (phone, tv, internet) customer3x in last months, Verizon has given away our phone # and cut our service to a fraudster who apparently asked them to switch our phone # from Verizon to another telecommAfter the first time this happened, Verizon Executive Relations Team added a "carrier freeze" to ensure this did not happen againHowever it happened again twice, most recently yesterday Return our phone # to us Guarantee that they will not give away our phone # again six months' free Verizon Triple Play or $2,for loss of time (fixing this each of the last times cost us a minimum of hours per time on the phone with Verizon to fix this) and aggravationVerizon's sloppiness has cost my wife and me at least hours' of our lives to correct this problemIn addition, some fraudster is currently capturing all of our incoming messages meant for us Sincerely, [redacted] ***
Please be advised we were able to restore the Extreme TV programming for [redacted] along with a $discount to be applied for months to cover the cost [redacted] is satisfiedWe trust this provides your office with the information required in this matterThank you, MsM*** SrAnalyst Verizon Executive Relations
Verizon’s Fiber Solutions Center reached the customer onandwhen the tech had the customer reboot the router and the trouble was resolved.The second was on for a fax issue that was resolved and not related tothe Video service
Verizon stands by the initial response that we are unable to provide additional assistance with the sold account All inquiries or disputes need to be handled directly with [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I reject this response - as it sounds completely like a case of not taking responsibility and passing the buck I have been TOTALLY DISATISFIED with Verizon's handiling of this complaint - both thru the Revdex.com my previous communications with the business In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Verizons positions still standsBased on a review of the account, it was determined that the customer was billed an early termination fee of $on the May **, bill correctly According to our records the customer called on July **, to inquire about receiving a better price for services or may switch services to another carrier The customer called again on July **, requesting options to lower the monthly bill The customer agreed to a new two-year FiOS Triple Play Bundle of TV Internet and FiOS Digital Voice and removed one set-top box from the account As the customer disconnected services prior to fulfilling the two-year agreement, the customer is liable for the early termination fee billed.I spoke to the customer on January **, and advised that the early termination fee billed is valid The customer was not satisfied
Dear [redacted] ,Upon receipt of this complaint, Verizon referred this matter to our Technical Support departmentAccording to our records, Technical Support advised there was an order placed for new service in an error statusTechnical Support fixed the error and scheduled an installation for December **, Verizon completed the installation on December **, and all tests came back satisfactoryVerizon communicated with [redacted] on December **, and he states services are workingFurthermore, I have left my personal work number with [redacted] should he have any additional questions or concerns
[redacted] was issued an of service credit from $As of 10/*/DSL service was working
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is ONLY satisfactory to the building owner but NOT to business ownerOne sorry does not cover any lost! My restaurant lost so much reservation during the pass months using these unstable phone linesMy restaurant are specialize in hosting partywe have over 600+ seating and karaoke roomsOver 70% of the business are done by phone reservationMy phone lines got cut off times for no reason during the pass months, and each time we don't even know when is it get cut off and every time I got to call them up and wait 2-days for them to restore the servicesFor all the troubles, headache and money lost (over 50k),no one offer me any credits or waive the installation feeat this point, I donot even care about credit or installation fee, it just a another way showing that Verizon DO NOT CARE about their customerSo I decide to port all those numbers to [redacted] The landline was complete install on 09/But I found out that Verizon try to lock me in to a TWO-Years contract which I never agree tooLuckily I found that out before the days period ends and the confirm number for removing that contract was # [redacted] on by GeorgeI do not understand why does Verizon try to lock me in to this TWO-YEARs contract when I clearly told the sale man just give me month to month services and I DONOT want to be lock in to any contractAnd he even tell that the rate will be higher if I don't sign up TWO-YEARS contract but I said is OK, just do month to monthAs result for just phone lines, I end up paid almost $100+ for remote forwarding, $for installation fee and $250/month Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are still working with Verizon on the billing portion We have to wait until we receive the bill for August to make sure everything is correct Therefore, all the issues have not been fully resolved yet I was on the phone again this morning with Linda B [redacted] at the Executive Relations office for minutes trying to get everything worked out But it will still take us until the end of August to make sure that everything is correctUntil then I am considering this an open complaint because all the issues have not been fully resolved yet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
In response to this customer's complaint Verizon was able to Identify that this customer's account is for Verizon Long DistanceVerizon (the local provider) reps are unable to locate that type accountThe number listed on the customer's bill, ###-###-####, is the number for the customer to discuss his accountOn 317, Verizon Long Distance was contacted on the customer's behalfThe account was closed as of and a final bill will be issued in 15-days
Executive Relations/ [redacted] */Revdex.com case [redacted] / Called [redacted] at ###-###-#### and we talked about the pay per view fight that was ordered on his account on 5Fiber Solution Team/ [redacted] Revdex.com case [redacted] ...Called & Assisted [redacted] Setting up a Purchase PIN> Press the Menu button on Fios remotehighlight Settings and press OKHighlight System and press OKSelect Parental/Purchase and press OKCreate / enter your 4-digit Parental Controls PINYou'll then need to retype your PIN to confirm your selectionSelect Purchase Controls to turn them ON or offSelect "Use Parental PIN" to use your Parental Controls PIN as your Purchase PIN>Purch control is now ON
Please be advised that [redacted] established voice and internet services with Verizon on January *, The customer has had service issues since the date of installation The current trouble ticket, [redacted] , was opened January **, A Verizon repair representative spoke to [redacted] January **, and reiterated the estimated completion date (“ECD”) of February **, There is a major cable outage and the matter has been escalated to Verizon’s cable group Please also be advised that the representative offered Voice Link to the customer; however, the customer refused stating he does not need the phone; rather, he needs internet service In any event, I already issued a three-week credit totaling $to the account Additional credit will be issued subsequent to restoral of the services Verizon apologizes and understands the customer is not content with the extended delay in service restoral due to the cable outage; however, Verizon will continue to monitor the progress
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, however, I think it is unfair that this situation is on the customers shoulders to resolve The companies should be able to communicate with each other It just might be easier to switch providers Sincerely, [redacted]
Upon receipt of the complaint, a message was left on the customer's answering machine on December **, with our contact informationThe issue was referred to the appropriate department to review and investigateThe customer's service is associated with an outage that impacted all services (telephone, TV and Internet)It was reported on December ** and all services restored on December **Our Construction Team repaired the underground cable which was damaged by a passing vehicleOn December **, our FiOS Solution Center representative spoke with the customer who confirmed all services are workingOn December **, the account was credited for all services for the reported date of December [redacted] to the restored date of December **Upon review of the customer's account, there were multiple reported issues with the TV service primarily between the months of March through December which were restored in a timely mannerTwo weeks credit was issued on December for the previously reported issues which will appear on the next bill statementOn December **, a message was left with our contact information as a follow up
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Verizon did not honor the original contract as given to us by their sales representativeThis is a blatant bait and switch by their companyNow we are in a contract that was NOT quoted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This account has been brought to a zero balance and recalled from the outside collection agency
The customer's service is not with Verizon but with [redacted] Please serve this complaint to [redacted] so that they can follow the process and contact Verizon regarding the consumer's repair Once [redacted] contacts Verizon, Verizon will be able to dispatch to assist the customerTo continue to serve Verizon with this complaint will only delay the customer's repair
Upon receipt of the complaint filed Verizon reviewed the consumer's account The consumer expressed concern regarding incorrect information they were provided regarding the transfer of their service due to a move The consumer contacted Verizon on The consumer advised they were told we would waive any and all installation fees The consumer received an email confirmation stating they are being charged $for outlet installation and $FiOS setup fee Verizon as a courtesy agreed to follwith the consumer’s bill and make adjustments to these charges We arranged to call the consumer back on to confirm the adjustments that will be bad on their bill The consumer upgraded their bundle package on 817, the new bundle price is $ The consumer is receiving a $discount off their bundle for months which will have their bundle price at $ We advised the consumer their year contract is giving them discounts thru 2019, however if they choose to cancel their service we will waive the early termination fee The consumer agreed for us to follwith their billing statement and they have our contact information should they have any further concerns
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: We are a Verizon triple play (phone, tv, internet) customer3x in last months, Verizon has given away our phone # and cut our service to a fraudster who apparently asked them to switch our phone # from Verizon to another telecommAfter the first time this happened, Verizon Executive Relations Team added a "carrier freeze" to ensure this did not happen againHowever it happened again twice, most recently yesterday Return our phone # to us Guarantee that they will not give away our phone # again six months' free Verizon Triple Play or $2,for loss of time (fixing this each of the last times cost us a minimum of hours per time on the phone with Verizon to fix this) and aggravationVerizon's sloppiness has cost my wife and me at least hours' of our lives to correct this problemIn addition, some fraudster is currently capturing all of our incoming messages meant for us Sincerely, [redacted] ***
Please be advised we were able to restore the Extreme TV programming for [redacted] along with a $discount to be applied for months to cover the cost [redacted] is satisfiedWe trust this provides your office with the information required in this matterThank you, MsM*** SrAnalyst Verizon Executive Relations
Verizon’s Fiber Solutions Center reached the customer onandwhen the tech had the customer reboot the router and the trouble was resolved.The second was on for a fax issue that was resolved and not related tothe Video service
Per Verizon records on 02/*/the final bill was adjusted Customer now has a zero balance