Audi Of Bernardsville

Complaint: [redacted]
I am rejecting this response because: As stated, I've already contacted your company multiple times by email, and they have failed to resolve the issue.  That is why I've opened this complaint.  I will gladly provide the requested information.Full Name as seen on the survey account: [redacted]Survey Panel: Greeting Card PanelEmail address: [redacted]Date of Survey Participation: It was for a period of 3 months, from May-JulyActual Survey Link:  [redacted] On August 8th I responded to this email from i[redacted], requesting payment by Paypal, and was told that my participation was confirmed and payment would take 10-14 days: Congratulations!Hello. Thank you for your participation in our greeting card study.  Your help has been invaluable to us. As a thank you for your time, we would like to send you a reward valued at $25. You have two options to choose from for your reward: An [redacted] to be used on [redacted]$25 cash deposited into your [redacted]  (You must has an active [redacted] to select this option.) To make your selection, please send us an e-mail at[redacted]   with your reward choice included. Please provide your email address in which you registered for the [redacted] Panel and your first and last name.
Sincerely,
Andrew M[redacted]

To whom this may concern:[redacted] shall receive an update/notification from our helpdesk within the week of August 31st, regarding the status of his membership.Thank you.Kind regards,Susan E[redacted]

To Whom It May Concern:We sincerely apologize for the experience this member had to go through checking why the sweepstakes entries earned and for not getting access to the account. We understand how frustrating this was to the member. Unfortunately, the account was deactivated because our automated...

system detected a fraudulent activity. We will have the account evaluated by our Accounts department for further investigation.And as far as the sweepstakes entries earned from January 1 to March 31, 2017, all the entries will be entered to the Quarterly Prize Draw happening in April 9, 2017 to get a chance of winning the $10,000 prize. Every quarter a winner is chosen and the number of entries starts over at 0 as stated in our Prize Draw Terms here: https://www.opinionoutpost.com/en/policies/terms/prize-draw. The winner name this member has seen on the website was our previous winner. We will contact this member again when the assessment is completed. Thank you for your understanding.

Complaint: [redacted]
I am rejecting this response because: I did not receive the [redacted] which the business notes I had requested in March, but was still not received at the end of April when they blocked survey respondents from accessing their survey records. I have yet to receive the gift card. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you so much for assisting me with this complaint and for aiding in getting it resolved. From the bottom of my heart I am very grateful!
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I was not able to login  and received a message to contact support which I did.  This was over two days ago and I have not received a response at this time.  I am of the opinion your company is not able to support its user base.   I have no other option than to request that my balance is sent to me via [redacted] and that my account is permanently closed.  Kindly settle this matter at your earliest convenience.
Sincerely,
[redacted]

To Whom It May Concern:We are really sorry to hear about the member's account issue. Based on our records, we have sent them an email confirmation on August 31, 2017 stating their account was reinstated along with the instructions to avoid getting flagged for the same reason (Ticket#[redacted]). Unfortunately, the account got deactivated again September 12, 2017 and could say that this is already in our priority list. We will do our best to assist the member and provide a fair resolution to fix the issue. Thank you for your understanding.

To Whom It May Concern:We apologize for the inconvenience. After further investigation, we found that this member's account was deactivated because we had some issues in her recent survey participation. We have forwarded the account information to our Accounts team and will be reactivated in 24...

hours with a "one-time warning". Companies value the information collected through survey research and are paying for it; therefore, it is important for us to deliver only the best data to them. Below are some important tips to remember when answering surveys. For further assistance, the member may contact our support team accordingly.? Don’t rush: Read and answer every question carefully? Provide honest and consistent answers? Avoid abbreviating words and make sure to use correct spelling? Use appropriate language? Only access one survey at a time

To Whom It May Concern:We sincerely apologize for the inconvenience. Payment request with Opinion Outpost is almost instantaneous. Sometimes, payment requests will take 1-2 days to process due to a large number of members trying to make a claim at the same time. However, for cases like unprocessed...

claims, we need to conduct further investigation to know the reason behind the error.For this member's case, we have already reissued the payment and provided the transaction details. For reference, the member may refer to our email under Ticket#2[redacted] Here is a copy of the message:Hi [redacted] Your [redacted] request has been re-issued and confirmed by [redacted]. Please see the details below. Claim ID: [redacted] Amount: 10 Original Payment Date: 6/8/2017 Date Reissued:  6/12/2017 New Transaction ID Number: [redacted] If you have any other questions, please let us know. Kind regards,RonaOpinion Outpost Helpdesk

To whom this may concern:We'd be more than glad to look into the surveys in question. We just need to be able to locate the correct survey codes on [redacted]'s Survey History. In order to do be able to do that and get back to her with verification of her participation efficiently, we will...

require some information for each of those surveys. Information such as survey topic, nature of study, date survey was last accessed, the length of time the survey said it would take to complete, the reward offered, and any form of email communication received either from us or the client. If we have all that information, we can move forward with our investigation. She may send the details we need to [redacted].Thank you!Kind regards,Susan E[redacted]Respondent Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  I will wait to see if I am paid. Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

E[redacted] Revdex.comOn 11/12/2015 I receive an email from Susan E[redacted] requesting the following information I have enclosed below. E[redacted] stated in the email, she will get back to me on 11/13/2015 the latest. I have not heard from E[redacted] since and this matter remains unsolved. Susan E[redacted] very unprofessional and handle this case in a very indifferent way. This case remains unresolved and I have not receive my total earning of 150 points equivalent to $150.00. And I contact E[redacted] three times regarding this issue. I have been patient and I have given proper time for E[redacted] to correct this matter.I need to receive my 150 points of earnings which is the total dollar amount of $150.00 in my SSI account (opinion outpost account) immediately. I completed all the surveys and task, it should not take this long.Case#[redacted] just receive a responds from the Revdex.com, the following is all the information you requested. The survey topic, nature of study, when I truer to locate the codes with date, I was unable to find them. This is the reason I contact your company and question, is your system malfunctioning?. I tried again I never receive a responds from your company. I just took a survey from opinion world for 40 min and it stated I would be rewarded 35 points, which I did not received, this is the second time. Is your system malfunctioning?. I also did not receive 15 points from a recent food survey and on 8/25/2015 I was part of a phone survey from Cameron J[redacted] p####-###-#### who stated I would receive 50 points for the participation of the 30 min phone survey which I took. There was also an airline survey I took which stated I would receive 50 points in six weeks, that was three months ago. These are points I have earned, please install the points immediately. I ask you to take this matter to upper management. I never received contact from upper management,I need the 50 points credited to my account from the phone survey, In addition the 50 points credit to my account for the airline survey and the 35 points credit to my account for the forty min cellular plan survey. And the 15 points for the food survey.Translate

To Whom It May Concern:We truly apologize for the inconvenience this has caused. Unfortunately, after a thorough review by our Accounts department, we can no longer allow the member to join the panel again because we found inconsistent markers across the device or network used to access our site, as...

stated in the email we sent the member under Ticket#[redacted] Thank you for your understanding.

Complaint: [redacted]
I am rejecting this response because: I still don't have access. I have proven that I am who I am and they still have my account blocked
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: this same problem keeps happening over and over again!  The problem has not been fixed!  Everytime I try to cash out it deactivates my account!  I want my account reactivated and never deactivated again.  And I want my money they owe me.  I don't just want a general response back!  Fix your problems!
Sincerely,
[redacted]

The account was temporarily deactivated for using a [redacted] account different than the one the account has used to redeem in the past. We temporarily freeze the account to make sure someone has not hacked the account. [redacted] please confirm your old [redacted]l account email and new [redacted] account email....

We will reactivate your account and you will be able to redeem. Thank you.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]  Thank-you for your assistance in this matter. It has been resolved to my satisfaction.

To Whom It May Concern:We apologize for the inconvenience this has caused you. We'd be more than happy to assist you in getting their phone number(s) off our calling list. Please send an email at [redacted] and include the phone number(s) in the body of the email. Thank you.

To whom this may concern:This is to confirm that [redacted] is no longer qualified to participate in any of our survey panels again. His account was first frozen on 6/16/2015 for providing bad open-ends in surveys he participated in. We reconsidered his case back then with a final warning and reactivated his account. But after that, he was caught providing bad open-end responses again. We have already paid out his remaining balance.Thank you.Kind regards,[redacted]