Aspen Dental

In response to this complaint, Ms. [redacted] recently spoke with the Aspen Dental Regional Manager, [redacted] Newcombe regarding her concerns.  The resulting outcome was that on June 22, 2017, a refund in the amount of $1,107.00 (full amount paid for the crown on tooth # 19), was processed back to...

Ms. [redacted]’s Visa card account.Sincerely,[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted] Extension [redacted]Fax: [redacted]E-mail: [redacted]

Mr. [redacted]
[redacted]RE: Aspen Dental Account Number [redacted]Revdex.com Complaint ID # [redacted]Dear Mr. [redacted]:Thank you for sharing your concerns about the treatment you received. I am writing to you on behalf of the San Antonio, TX Aspen Dental branded...

practice, owned and operated by TX-SCD Dental PC. I certainly do apologize for your experience at the San Antonio, TX Aspen Dental office.I am in receipt of your complaint filed with the Revdex.com. I have reviewed it and your Aspen Dental account. Your account has been adjusted to reflect the missed discounts totaling $12.80 for the date of service November 02, 2016. Your date of service treatment of April 05, 2017, reflected a patient co-pay amount of $24.00. With the $12.80 credit your balance was reduced to $11.20. As a courtesy, that amount has been removed from your account. Your Aspen Dental account now shows a zero balance due. For your review, I have enclosed a copy of your Aspen Dental account ledger history showing the adjustments and the zero balance.I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.Sincerely,[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: [redacted]Fax: ([redacted]E-mail: [redacted]

Please see my response below that was sent via secure email on 3/6/18 to Revdex.com and a copy mailed to pt.  March 6, 2018 [redacted]
PO Box 611 Cameron, TX 76520 RE: Aspen Dental Account Number: [redacted] Revdex.com ID # [redacted] Dear Mr. [redacted]: Thank you for sharing your concerns...

about the treatment you received. I am writing to you on behalf of the Temple, TX Aspen Dental branded practice, owned and operated by Aspen Dental of TX-SCD Dental PC. I certainly do apologize for your experience at the Temple, TX Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com. I have reviewed it with Regional Manager, [redacted]. As per your conversation with [redacted] you will be receiving a refund in the amount of $242. I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely, [redacted]
[redacted]
Patient Satisfaction Specialist Aspen Dental Management, Inc. Phone: 1-866-273-8606, Extension [redacted]Fax: (315) 295-2589E-mail: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/04/25) */
April 25, 2016
Ms. [redacted] XXXXX
RE: [redacted]
Aspen Dental Account Number XXXXXXX
Revdex.com Case # XXXXXXXX
Dear Ms. [redacted]:
Thank you for sharing your concerns about the...

amount billed for the treatment provided to [redacted]. I am writing to you on behalf of the Springfield, IL Aspen Dental branded practice, owned and operated by [redacted]. I certainly do apologize for your experience at the Springfield, IL Aspen Dental office.
I am in receipt of your complaint filed with the Revdex.com. I have reviewed it along with your Aspen Dental account. The reason you had not been refunded for the payment you made is because Aspen Dental still has not received payment from your dental insurance company. As a courtesy to you I am refunding the $205.00 that you paid on January 08, 2016. A check in that amount will be mailed to you on Tuesday April 26, 2016.
I appreciate you giving me the opportunity to respond to your inquiry. A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information.
Sincerely,
[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: X-XXX-XXX-XXXX, Extension [redacted]
Fax: (XXX) XXX-XXXXE-mail: [redacted]@aspendental.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Our dentures have a 90 day get your money back guarantee. When she brought them back and brought this issue up, it was outside of the 90 day window. So we were unable to do anything for her. We even remade these for her at no charge. There is not much more we can do for her since the warranty is...

over.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Based upon my review I should be refunded $258; as I am still paying $49 for the Fluoride varnish instead of the agreed amount through GEHA for $34. Also on the bottom of the account summary it still reflects my health insurance being billed when GEHA is solely dental insurance. I had notified [redacted] concerning this on March the 6th, and [redacted] on March the 12th. Calling [redacted] several times, but based upon Aspen Dentals limited customer service hours of 12 hours a week, have yet to receive a response from her.   
Regards,
[redacted]

Dear Mr. [redacted]: Thank you for sharing your concerns about the treatment you received.  I am writing to you on behalf of the Tonawanda, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Rochester PLLC.  I certainly do apologize for your experience at...

Tonawanda, NY Aspen Dental office. I am in receipt of your complaint filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Tonawanda, NY Aspen Dental Office Manager, Tina.  Tina advised me that she spoke with you today and scheduled you an appointment to have your denture repaired at no charge.  She said that she will review your desire to have a new denture made with the practice ownership and will discuss the matter with you at your appointment.  Please follow up with Tina at the Tonawanda, NY Aspen Dental office at ###-###-#### (option 2) and she will be happy to assist you. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint. I am available for any further questions at the below contact information. Sincerely,  Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted]:
 
Thank you for sharing your concerns about the claims billing of the treatment you received.  I am writing to you on behalf of the Schenectady, NY (Rotterdam) Aspen Dental branded practice, owned and operated by Aspen Dental Assoc. of Hudson Valley PLLC.  I...

certainly do apologize for your experience at the Schenectady, NY (Rotterdam) Aspen Dental office.
 
I have received your complaint statement filed with the Revdex.com.  I have reviewed it and your Aspen Dental account with the Rotterdam, NY Aspen Dental Office Manager, Ashley.  Please note that Aspen Dental only participates with dental insurance carriers.  Also, although we have access to the [redacted] dental fee schedule for purposes of estimating costs, we do not have complete plan information as given by [redacted] to its subscriber’s.
 
With that said, I have put the $857.20 balance due on your Aspen Dental account on hold pending resolution of this claim issue.  Have you filed a claim with your medical carrier as yet and if so have you received a response?  [redacted] requires a written response from the medical carrier in order to proceed with processing your Aspen Dental claim.
 
Please contact Ashley at the Rotterdam, NY Aspen Dental office at ###-###-#### (option 2) and she will be happy to assist you in resolving this matter.
 
I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information.
 
Sincerely,
 
Ron  H[redacted]
 
Ron H[redacted]
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-####, Extension 1329

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
The reline was part of The orginal contract and never completed. Thankyou

Dear Mrs. [redacted]: Thank you for sharing your concerns about the cost of the dental treatment you received and your request for a refund.  I am writing to you on behalf of the Dewitt, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC.  I...

certainly do apologize for your experience at the Dewitt, NY Aspen Dental office. I am in receipt of a complaint filed on your behalf by Mr. [redacted] D. [redacted] with the Revdex.com.  I have reviewed it and your Aspen Dental account.  I am very sorry for the delay in processing the refund resulting from your overpayment for your dental services.  After the posting of all insurance payments and provider discounts, your Aspen Dental account reflects a credit balance of $989.80.  The credit is in fact greater than you indicated, because your dental insurance paid more for your services than was originally estimated.  A refund in the amount of $989.80 is being processed back to the Dental First Finance account that you used to pay with.  Please allow 3-5 days for receipt and posting. I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

With regard to Ms. [redacted]'s rejection, I have included with this response a copy of her original treatment estimate.  The estimate includes all work to be done for the $2,630.00 she borrowed from [redacted] Finance on June 25, 2015.  Please note the services totaling $488.00 match exactly with what is reflected on the ledger (what she was charged).  The dental office confirms that these services were provided as indicated.  The unused portion of $2,142.00 was refunded to [redacted] on July 17, 2015.
Sincerely,
 
 
Ron H[redacted]
 
Senior Patient Satisfaction Specialist
Aspen Dental Management, Inc.
Phone: ###-###-#### Ext 1329

To Whom it may concern:In response to Mr. [redacted]'s rejection I have reviewed his account and have processed the additional refund for $16 to his Visa card. Please allow 5-7 business days for the refund to process.Sincerely, [redacted] [redacted]Patient Satisfaction SpecialistAspen Dental Management, Inc.Phone: 1-866-273-8606, Extension [redacted]Fax: (315) 295-2589E-mail: [redacted]

Effective June 16, 2017, the insurance issue that prompted [redacted] complaint has been resolved. Payment has been received and posted to her Aspen Dental account. Adjustments have been made to correct any billing issues. [redacted]  has been updated concerning her Aspen Dentai account...

status.Sincereiy[redacted]Ron H[redacted] Senior Patient Satisfaction Specialist Aspen Dentat Management, Inc. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Mr. [redacted]: Thank you for sharing your concerns about the balance due for the treatment you received.   I am writing to you on behalf of the Cicero, NY Aspen Dental branded practice, owned and operated by Aspen Dental of Central New York PLLC.  I certainly do apologize...

for your experience at Cicero, NY Aspen Dental office. I am in receipt of a complaint filed on your behalf with the Revdex.com by Ms. [redacted].  I have reviewed it and your Aspen Dental account with the Cicero, NY Aspen Dental management and ownership team.  The services provided to you on December 01, 2017, were submitted via claim to your insurance company Excellus.  On December 12, 2017, payment was received from Excellus.  Per the response from Excellus they did “not” cover the Sedation charges leaving a $932.00 balance due from you the patient.  Please contact Excellus directly to inquire about claim payments, or if you have questions about your insurance plan coverage.  I appreciate you giving me the opportunity to respond to your inquiry.  A copy of this letter has been forwarded to the Revdex.com in response to your complaint.  I am available for any further questions at the below contact information. Sincerely, Ron  H[redacted] Ron H[redacted]Senior Patient Satisfaction SpecialistAspen Dental Management, Inc.

Revdex.com:The local Aspen Dental office misrepresented their actions in correcting my account.  They said my account was corrected, when it was not.  In the future, I will deal with Mr. [redacted] at [redacted] to resolve problems/complaints with Aspen Dental.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]