Ashley Furniture Homestores

Revdex.com spoke with the businessThe funds have been released at this time to the financial company and should should in a few days, this time frame comes from the financial company not AshleyThe was the funds are released is based on the account with the financial company

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attention.We have contacted the consumer to further address her concerns and offer alternative solutions for resolutionThe consumer was offered to reselect on her sofa, loveseat and rocker reclinerThe consumer was pleased with the offer and has advised they will be reselecting with in two weeksWe are confident we will be able to resolve all concerns in full with the resolution offeredPlease feel free to contact me if I can be of any further assistance Best Regards,Deannie [redacted]

To Whom It May Concern: Thank you for being a valued Ashley customer After reviewing your account, I was able to determine that some of the confusion was that these items were from a previous protection plan replacement As a courtesy, Ashley Furniture has ordered courtesy cushions and once they are completed being cut and sewn they will be delivered to the address that you provided Thank you for being part of the Ashley family, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have sent pictures to the company's owner; and I am requesting a refundI paid for the furniture with cash that was not defective, and I expected the same consideration and qualityI was told by MsF [redacted] that the case would be "closed," so I am very surprised that that the company stated they wanted to resolve the issueThe only resolution I would like to consider at this time is a full refund.Regards, [redacted]

Good Afternoon,We here at Ashley Homestore would like to thank you for bringing thia consumers concerns to our attentionOur customer care department has been working with the consumer to address her concernsOn 9/slats were ordered to address the structure concerns and were installed on 10/ In addition to a technician was schooled for an inspection to inspect the mattress for dipping concernsThe mattress was found to be witin manufacture specifications and the impression found was less than the 1/inch requirement from the manufacture to be considered to be a dipAnything less than is considered to be a body impression and to usageOur customer care department has reached out to the consumer again today to additionally address her concerns as she remains unsatisfiedWe are currently looking into the information brought forth regarding the comfort level and the height of the box springWe are pleased to provide an additional update in regards to the comfort concern upon further investigation.Please feel free to reach out to me should you have any additional questions or concerns in the interim.Sincerely,Deannie F [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] . I was offered a... discount of $400 and am waiting on delivery confirmation and repair to the previous shipment. Once these issues are taken care of, my complaint/issue will be resolved. Thanks, [redacted] ***

Good Morning, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attention. The General Sales Manager has been in contact with this consumer to assist in expediting a resolution for [redacted] ***. At this time we have been able to reach a full... and amplicable resolution for the consumers concerns. The consumer has been credited in full for the refused merchandise. Please feel free to reach out to me should you have any further questions in regards to this consumer. Sincerely, [redacted]

I have spoken with the guest We are exchanging the mattress for the correct one on 12/ We have refunded the delivery fee and we are issuing the guest $gift card

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I did receive the love seat but have not yet received the pillowsthat is all I am missing at this pointSorry I did miss their call last week, we were eon vacation..] Regards, [redacted]

To Whom It May Concern: This customer accepted an exchange on 11/6/15. Please let me know if I can assist you further. Thanks, Melanie

Good Morning,Thank you for bringing this consumers concerns to our attention. We do apologize the consumer is displeased at this time due to service concerns. We are currently working with the consumer to resolve at this time. The consumer has had a previous technician come to the home and make... advisements for service. The technician advised to order three casings to address her concerns for the stitching, however, was unable to locate any manufacture defects with the frame itself. The consumer is on schedule to receive service today, 8/26/17, whereas the casings will be replaced and the frame will be reviewed by a secondary technician to trouble shoot the concern.Please feel free to contact us should you have any additional questions or concerns regarding this consumer in the interimSincerely,Deannie F [redacted]

Good Morning,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI have left a message with the consumer to further discuss her experience as her feedback is greatly appreciatedIt is to our understanding that all
concerns have been resolved at this timeA service technician was sent to the consumers home on 3/28/to address the concerns with the delivered merchandise in homeAll remaining merchandise was delivered in full on 4/7/Should the consumer require any further assistance in regards to this purchase I would be more than happy to assist.Sincerely,*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company has made a paltry effort to make up for the total lack of customer serviceWhy have I only talked to one night manager for the store since this has started? Why was the first customer service manager to contact me, even after being told twice the customer service manager would contact me, only AFTER I filed a complaint with the Revdex.com? Why wasn't the coach replaced the first three times I complained about the service? I manage a warehouse for a company, when we ship damaged product, it is replaced IMMEDIATELY at no charge to the customer, it is not used as a bargaining chip after the customer contacts the Revdex.comNow it feels like since I have contacted the Revdex.com, they just want this to go awayThey did offer to give me my money back, but that isn't fixing the problem, it is only making me go away so they do not have an open complaint with the Revdex.com.In regards to the loveseat, when I bought it, it was on sale for $Also, I have been complaining to the store for two months now, they gave my $off my Ashley Furniture credit accountThis shows how little they value me as a customer, my frustration and time dealing with this is only worth $to themThis is why I requested the love seat for free, it would actually show how much they value me as a customer20% off the love seat just proves yet again how little they value me, my time, and frustration as a customerIt seems they would rather have a disgruntled customer, that will not close the complaint to the Revdex.com, that will file complaints with other sites such as Angie's List, will never buy from them again, and will make sure none of my friends or family buy from them again, than to just fix the problem.All I want is to be treated like a customer, a customer they value, a customer that they want to make happy, a customer that they want to returnThrough this whole process, I feel like a customer that they have gotten money from, and now they just want me to shut my mouth and go awayRegards,*** ***

I have spoke to the guest and tried to apologize for the issues I offered to reorder a new sofa and to give him an additional 20% off the love seat for the delay and the inconveniences The guest refused the offer He is wanting the $love seat for free The
love seat is scheduled for delivery for 4/ I also offered to refund the guest for the sofa and cancel the love seat since I couldn't give it to him for free He declined that also

I have spoken with the guest and we have ordered the part to repair the furniture

I am still having issues with this merchantI purchased said couch in August, and here we are in November and still no couchThey tried delivering a damaged couch back in the end of September in which I refused the deliveryYet again, I am asking for a refundI think it is only fair to honor a refund in this caseA customer should not have to deal with - lies, horrible customer service, and disrespectful delivery driversI am at a lossPlease help
***

I left a message for the guest According to the system, we are exchanging of the damaged pieces and doing service on one Two of the items are being exchanged on 4/and the other one on 4/

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [email protected] you much for your interventionI have received a check dated October 21,This is the day after your contactSorry it took this for them to honor their promise but they have honored itSo again, thanks for your work.
Regards,
*** ***

I have spoken with the guest and explained that repair is the first option. I am getting with service to schedule a tech appointment