Ashley Furniture Homestores

To Whom It May Concern: Ashley Furniture HomeStore apologizes for any inconvenience We have determined that we would like to exchange the product for this customer Our team will be reaching out to this customer to schedule their delivery before the weekendThank you, Melanie

Revdex.com: Ms [redacted] I got my refund!!!! Woooooooot woooooooooottt!!!!A HUGE debt of gratitude is due to Mr [redacted] He stepped in and in a matter of just hours, my refund was received! Do I close the complaint now, or is that something you do on your end? If it is something you do, will you please include his name I'd like to ensure that he gets the credit for taking care of me.Thank you for keeping in touch with me, and checking on me I appreciate you.Merry CHRISTmas to you & God Bless, [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionUpon further research we did find the original purchase dates back to prior ownership of that locationDue the original purchase not being made with our company we our unfortunately not privy to the consumers original invoiceHowever, based on the consumers concern for financing terms and conditions we would need to advise the consumer's claim be redirected the finance company G.Ewhereas the terms and conditions of the financing contract was entered intoAshley Furniture Homestore neither owns nor operates the financing company in which the consumer has expressed concerns withPlease advise if I can be of any further assistance in directing the consumer with their concerns Best Regards, Deannie F [redacted]

To Whom It May Concern:We would like to offer this customer a full refund for the mattress pad, providing that the item is in new condition in the factory packaging In order for the customer to receive the refund, the customer will need to bring the item into the New Rochelle store Thank you, Melanie

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] I did receive my refund in full and this complaint is now resolved Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:it simply is not the truth They did not give me a exchange at any point, what they did was refund me for a defected mattress, at that time I purchased the current mattress which I currently am unhappy with They are claiming that was a courtesy exchange when it was not The original mattress was a memory foam defect, which should not be counted as a exchangeThat is what Ashley is doing to us, this was sold to me by the manager of the store$mattress that is useless, I actually gave it to a friend to try and they also cannot sleep on it I needed to know if we were just picky but that was not the case I am still paying fir a useless mattress Regards, [redacted]

Good Afternoon, We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionI am pleased to advise that all merchandise was delivered in full to the consumer on 3/1/All concerns for the consumer have been considered to be resolved in fullPlease let me know if I can be of any additional assistanceBest Regards,Deannie F [redacted]

Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

According to my system we delivered the furniture on Saturday I left a message to verify and to make sure there were no issues

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionAt this time the consumers concerns are in review with our customer care departmentThe consumer was originally declined service for his mattress solely due to the date in which the concern was called inThe consumer was delivered on 8/and our records dictated the delivery damage concerns were not brought to our attention until 8/Due to the lapse in time we would have not been able to correlate the damage to the delivery in itselfHowever, the consumer has since advised he has supporting documentation otherwiseDocumentation has been requested and the consumer has advised he will email us for additional reviewPlease feel free to contact us should you have any additional questions or concerns in the interim Best Regards, Deannie F [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meIt took days for them to get me my refund but I finally have itThank you for all your helpI couldn't have resolved this without your help Regards, [redacted]

Good Afternoon, I have reviewed all paper work provided by the consumer in regards to this matterI do apologogize the consumer is displeased with the direction of store credit, however, it does state in the paperwork provided to the BB&B by the consumer that any refunds of the extended warranty will be in the form of store credit onlyIt is our decision at this time the refund will be offered as store creditThe consumer has has not been able to provide any proof to validate the disputeAs well as the recepits brought forth further conclude we did do our due diligence to provide written documentation of our policies and procedures Best Regards, [redacted]

Revdex.com:I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I have [redacted] some photos that were taken only months after taking possession of what was supposed to be NEW furnitureThis furniture is not misused in any wayThere are only adults that live my homeThis is a result of low quality merchandise that they charge higher quality prices forIf this has occured due to misuse, why doesn't my other furniture have the same issues? It was in the same location as this furniture prior to my recent purchaseI won't say that we only sit on it with our Pj's on because that is simply not true, but we don't use it any different then our other furniture or the way most families use their living room furnitureI can other photos if necessaryIf they would take a look at the reviews posted on their [redacted] page and on ***, they would see they have quite a few unhappy customersI wish I had looked firstRegards, [redacted] ***

Good Afternoon,We here at Ashley Furniture Homestore would like to thank you for bringing this consumers concerns to our attentionThe consumers order was approved to be cancelled/refunded as of 11/22/due to a delayed eta from the manufactureAt this time we believe all concerns have been fully resolved to the consumer's satisfaction.Best Regards, [redacted]

Good Afternoon, We here at Ashley Homestore would like to thank you for bringing this consumers concerns to our attentionOn behalf of Ashley Homestore Please allow me to apologize to the consumer for any inconveniences experienced with the delivery of his orderI am pleased to advise at this time all concerns for this consumer have been resolved in fullThe consumer received a partial delivery on 10/of his sofa and love seatThe remaining item on delivery was refused due to not reflecting the original item purchasedOn 10/sales changes were made and a discount was entered for price matching as well as the new item was placed on order in preparation for redeliveryThe new rocker recliner was delivered on 10/and the purchase was advised to be delivered in full to the consumers satisfaction at that timeAll concerns for the consumer have been to the best of our knowledge resolved in full and services have been rendered to completionPlease advise if we may be of any additional assistance in further addressing the consumers concerns SincerelyDeannie F [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I gave the store my new phone number MONTHS AGO Talked with Amber at the service desk Very nice gal, but she said I had to call an number to get service The number they gave me for their "customer service" is NEVER answered!!!Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] We are still waiting to resolve our warranty issue with AshleyToday [redacted] from Ashley inform me that I have to work with [redacted] ( Extended Warranty Company)They were working with us and as per [redacted] she was about to order the part and now she change the courseI am not sure you can be any help? I may have to file a complaint against [redacted] Extended Warranty Company)

We have exchanged the loveseat. I left a message to confirm that we delivered with out issues and that he received the pillows.

To Whom It May Concern: Our records indicate that this consumer is working directly with Heather at ext*** Thank you, Melanie

Good Afternoon,We here at Ashley Furniture Homestoer would like to thank you for bringing this consumers concerns to our attentionUpon further research we found all concerns to be considered fully resolved at this timeThe consumer did receive a delivery on 3/11/in which all items purchased were delivered in fullDelivery fees were waived as a courtesy and items were delivered at no charge to the consumerPlease let me know if I can be of any further assistance.Best Regards, [redacted]