AOL

March 24, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated March 9, 2015, which was received in our office on March 12, 2015.Based on our review of [redacted]’s complaint, she is requesting a refund for AOL charges billed to her aunt [redacted].The...

letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account in question has been cancelled effective immediately. In addition, a refund of $125.94 has been issued to the payment method on file. The refund issued represents the last 6 months of charges. [redacted] has direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J Lead Paralegal

November 25, 2014Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated November 11, 2014, which was received in our office on November 12, 2014.Based on our review of [redacted]’s complaint, she states she was unable to reset her password online or via...

customer service.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The account has been verified and the password reset. [redacted] has direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated June 13, 2017, which was received in our office on the same day.Based on our review of [redacted]’s complaint, he is requesting a refund for premium services he states he previously cancelled.This letter is to inform you that...

a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. Refunds totaling $14.88 have been issued to the payment method on file. In addition; one monthly membership fee has been waived. The next billing date on [redacted]’s account will occur on July 29, 2017. [redacted] has been provided direct contact information should he require further assistance.If you need further assistance with this matter, please do not hesitate to contact me at [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please note the AOL company name has changed to Oath. Oath is part of the Verizon family of companies and consists of over 50 digital and mobile brands globally, including AOL.Sincerely,Tara [redacted]
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: corporate technician had not contact me as of yet
Regards,
[redacted]

November 17, 2014Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated October 26, 2014, which was received in our office on October 30, 2014.Based on our review of [redacted]’s complaint, he states that he has been unable to disable AOL member only pop...

ups.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. An email has been sent to [redacted] with instructions on how to disable AOL member only pop ups. In addition, [redacted] has direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.  Lead Paralegal

February 11, 2015Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated January 26, 2015, which was received in our office on January 28, 2014.Based on our review of [redacted]’s complaint, she states when she sends email through her AOL account the return sender...

displays a name other than hers.The letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. [redacted] has direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated August 11, 2016, which was received in our office on the same day.Based on our review of [redacted]’ complaint; she states her pricing plan with AOL increased without her knowledge or permission.This letter is to inform you that...

a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The AOL account in question has been converted to a free account and will not incur any additional monthly fees. As a goodwill gesture a refund of $65.94 has been issued to the payment method on file. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771 P.O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do wish that an amicable resolution was made forthright; a credit card dispute, countless wasted telephone hours, and having the Revdex.com intervene, was not necessary for a simple cancellation of an account that was active for only one day. 
Regards,
[redacted]

January 11, 2016Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 22, 2015, which was received in our office on January 4, 2016.Based on our review of [redacted]’ complaint; he states he has been unable to cancel his paid membership to AOL.This...

letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The account in question has been converted to a free account. As a goodwill gesture a refund of $185.94 has been issued to the payment method on file. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated January 19, 2016, which was received in our office on January 21, 2016.Based on our review of [redacted]’s complaint, she is requesting access to her deceased father’s AOL account.We regret any misunderstanding; however AOL is...

required to obtain certain documentation to transfer ownership or allow her access to the account in question. To complete [redacted]’s request, we must have a copy of a Certificate of Death (which has been received) plus one of the following:1. Notice of Beneficiary, or 2. Notice of Executor/Executrix, or 3. Notice Administrator of the Estate, or 4. Notice of Personal Representative.Once the required documents are received and verified, then we will be able to provide [redacted] access to the account.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Please see attached.ThanksKaren

September 15, 2015Dear [redacted]We have investigated the issues raised by [redacted] in your letter dated August 31, 2015, which was received in our office on September 2, 2015.Based on our review of [redacted]’s complaint, he states he is receiving collection notices related to an account he...

previously cancelled.This letter is to inform you that a representative of our office contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance of $36.99 has been removed to reflect a zero balance. Collection efforts have been stopped. Please allow 7 to 10 days to have the information completely removed from our system. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]-[redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Dear Revdex.com team:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Best Regards,
[redacted]

We have investigated the issues raised by Ms. [redacted] in your letter dated February 24, 2016, which was received in our office on February 25, 2016.Based on our review of Ms. [redacted]’s complaint, she claims to have previously cancelled her paid membership; yet she is receiving collection...

notices.This letter is to inform you that a representative of our office has contacted Ms. [redacted] and resolved her issue to her satisfaction. The outstanding balance of $10.99 has been removed and collection efforts stopped. In addition; a refund of $32.97 has been issued to the method of payment on file. The AOL account remains active on a free pricing plan. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Please see attached.ThanksKaren

June 5, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated May 16, 2015, which was received in our office on May 22, 2015.Based on our review of [redacted]’s complaint; he states he previously cancelled his account and is now receiving collection...

notices.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. Both accounts located have been cancelled. In addition; the outstanding balances have been cleared to reflect zero balances. Collection efforts have been stopped. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated September 9, 2016, which was received in our office on September 12, 2016.Based on our review of [redacted]’s complaint she states she received poor customer service while attempting to resolve an issue with creating an AOL email...

address.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. In addition; [redacted] has been provided direct contact information should she require further assistance with AOL. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

March 14, 2016We have investigated the issues raised by [redacted] in your letter dated March 2, 2016, which was received in our office on March 4, 2016.Based on our review of [redacted]’s complaint, he claims to have previously cancelled his account, and is requesting a refund.This letter is to...

inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The AOL account has been cancelled, and a refund of $59.94 has been issued to the payment method on file. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J

May 13, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your follow-up letter dated April 29, 2015, which was received in our office on April 30, 2015.Based on our review of [redacted]’ complaint, she is experiencing technical difficulty with AOL and has been unable to receive assistance.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. [redacted] has direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara
JLead
Paralegal

We have investigated the issues raised by [redacted] your letter dated September 19, 2016, which was received in our office on September 21, 2016.Based on our review of [redacted]’s complaint; he states he is unable to view his contacts when accessing the AOL Desktop Software.This letter is to inform...

you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

October 11, 2016Revdex.com Serving Metro Washington, DC Electronically Transmitted Attn: [redacted]Re: Carmen Rios AOL Account Number: [redacted] File Number: [redacted]Dear [redacted]:We have investigated the issues raised by [redacted] your letter dated September 9, 2016, which was...

received in our office on the same day.Based on our review of [redacted]’ complaint, she states she has been unable to resolve a concern related to AOL’s Extended Computer Protection Plan.A representative of Asurion; who administers AOL’s Extended Computer Protection plan will contact [redacted] and attempt to resolve her issue. Currently her AOL account remains active on a $4.99 monthly plan. As a goodwill gesture; AOL has applied 6 free months to [redacted]’ account. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: It's funny to me, that I get a different excuse, every time I turn around from these people. I know for a fact, this is NOT the reason why I do not have all my folders and emails! I have some, but not all. How could some have migrated, and not the others??? And for them to "blame" it on me and how I set up the account?! AOL IS IN THE COMPLETE WRONG AND THEY KNOW IT!!! I HATE this company taking over and providing absolutely NOTHING but problems! I had AOL, (America in the title is an absolute joke!), about 20 years ago. I had similar problems and NO customer service then either. It almost took an act of Congress to get the account closed. This response that AOL is giving you is an absolute lie and TOTALLY UNACCEPTABLE! 
Regards,
[redacted]