AOL

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I asked for a refund and they totally ignored it. I returned their calls but no one has responded. The switchboard operator is rude too.
Regards,
[redacted]

We have investigated the issues raised by [redacted] in your letter dated August 4, 2016, which was received in our office on the same day. Based on our review of [redacted]’s complaint, she states she has been unable to access her email. This letter is to inform you that a...

representative of our office has contacted [redacted] and resolved her issue to her satisfaction. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771 P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:Ok. That would be good. They deleted all the emails and I have never heard of an email services doing that before. What do I need to do to reopen the claim. From [redacted]

From: [redacted] <[redacted].com>Date: Fri, Mar 18, 2016 at 4:33 PMSubject: ID [redacted]To: [email protected] This case has been resolved. AOL called me personally.  AOL is going to refund my account.

September 23, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 16, 2015, which was received in our office on the same day. We attempted to reach [redacted] on three occasions to discuss his complaint. Unfortunately we were unable to reach...

him.Based on our review of [redacted]’s complaint, he is disputing collection efforts related to an account he previously cancelled.This letter is to inform you that the outstanding balance of $73.96 has been removed to reflect a zero balance. Collection efforts have been stopped. Please allow 7 to 10 days to have [redacted]’s information removed from our database. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J[redacted]Lead Paralegal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thx 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 14, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in her letter dated July 23, 2015. Based on our review of [redacted]’s complaint, she states that she was having significant technical issues.We apologize for any inconvenience [redacted] may have experienced...

regarding this issue. Our records indicate that her issue was resolved on August 4, 2015 when she spoke with Julio, one of our technical representatives. As a gesture of goodwill we have issued [redacted] three waived membership fees on her AOL account.If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J.Lead Paralegal

We have investigated the issues raised by Ms. [redacted] in your letter dated May 10, 2016, which was received in our office on May 16, 2016. Based on our review of Ms. [redacted]’ complaint, she states she experienced difficulty receiving assistance related to a technical issue. A...

representative of our office has contacted Ms. [redacted] and resolved her issue to her satisfaction. As a goodwill gesture AOL has waived 3 monthly membership fees. Ms. [redacted] has been provided direct contact information should she require further assistance. We apologize for any inconvenience Ms. [redacted] may have experienced regarding her issue. If you need further assistance with this matter, please do not hesitate to contact me at P. O. Box [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] TMJ: KCF

September 29, 2014Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 5, 2014, which was received in our office on September 10, 2014.Based on our review of [redacted]’s complaint, she is requesting a refund for AOL Voice Services she states...

were billed to her after a cancellation request was made.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. A goodwill refund of $225.66 has been issued to the payment method on file. The AOL account remains active on a free pricing plan. The AOL Voice Services have been cancelled. [redacted] has direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

We have investigated the issues raised by Mr. [redacted] in your letter dated July 3, 2015, which was received in our office on July 6, 2015. Based on our review of Mr. [redacted]’s complaint; he states he has been unable to access his AOL account. This letter is to inform you that a...

representative of our office has contacted Mr. [redacted] and resolved his issue to his satisfaction. Mr. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience Mr. [redacted] may have experienced regarding his issue. If you need further assistance with this matter, please do not hesitate to contact me at [redacted], Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter. Sincerely, Tara M. J[redacted] Lead Paralegal TMJ: KCF

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
A representative from AOL contacted me and has resolved the problem.  I would like to close this complaint now as it has been satisfactorily resolved by AOL. Thank you for being there to help the public in these situations.   Sometimes the only way to get someone to notice and respond is to contact the Revdex.com.
Regards,
[redacted]

September 29, 2014Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 5, 2014, which was received in our office on September 10, 2014.Based on our review of [redacted]’s complaint, he states he is experiencing difficulty receiving emails from...

“[redacted].net.”We attempted to reach [redacted] on three occasions to discuss his complaint. Unfortunately we were unable to reach him. We encourage [redacted] to visit http://postmaster.aol.com/ for assistance regarding receiving emails from “[redacted].net.” Should [redacted] require further assistance, we ask that he contact Karen F[redacted] at ###-###-####. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. 5771, P. O. Box 65101, Sterling, VA 20165-8806. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara JLead Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I rejected because they could do more than $65 I have spoken to them before and they're not willing to do anything and also I've been having problems for a while with my service they should give me credit for at least several months not just a few months  and this should go higher up in a a while not to the people I dealt with because they weren't willing to do anymore that with them what they said and they don't care if you have problems but they made me very upset when I spoke to them 
Regards,
[redacted]

September 23, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 19, 2015, which was received in our office on September 21, 2015.Based on our review of [redacted]’s complaint, he is disputing collection efforts related to an account he previously...

converted to free.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. The outstanding balance of $67.96 has been removed to reflect a zero balance and collection efforts have been stopped. The AOL account has been converted to a free account and will not incur any additional monthly membership fees. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

October 2, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated September 21, 2015, which was received in our office on September 23, 2015.Based on our review of [redacted]’s complaint, he has a concern related to pricing increases that have occurred on...

his account. In addition; he has several technical issues related to AOL, and is requesting a refund for charges incurred.This letter is to inform you that a representative of our office has contacted [redacted] and resolved his issue to his satisfaction. His technical issue was resolved. Refunds totaling $65.97 have been issued to the method of payment on file. In addition; 4 free months of service have been issued to his AOL account. The next billing date on [redacted]’s account will occur on February 22, 2016. We ask that [redacted] visit MyAccount.aol.com before that date to view available pricing plans or convert his account to free. [redacted] has been provided direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.In regard to the pricing increases: We regret any misunderstanding; when registering an account with AOL, prospective members must agree to the terms of the service, or registration of the account is discontinued. The terms of service [redacted] agreed to state:We may change our fees and billing methods at any time. We will provide you with notice of any change in your pricing at least thirty (30) days in advance. If you disagree with any proposed change, your sole remedy is to cancel your fee-based Service before the price change takes effect. Your continued use of or subscription to the Service after the price change takes effect constitutes your agreement to pay the new price for the service. We will not refund any charges if you choose to cancel your account for this reason.On March 3, 2015, an email was sent to [redacted] informing him of the pricing increase scheduled to occur on April 22, 2015, with an option to opt out. No opt out was received from [redacted], therefore; the price increase occurred.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  The response is in reference to using AOL software. I am not complaining about AOL software. My complaint is with AOL assist. I was referred to AOL assist by AOL tech support whom I am paying $4.99 a month for them to help me with AOL issues like email . I did not sing an agreement with AOL assist so this waiver does not apply to me and the damage they did.  They did admit to making a mistake .  AOL tech support did offer me 4 months of free AOL tech support which clearly admits they are wanting to compensate for something,,,, but the problem is,,,,,AOL corporate based their decision on false information by stating my computer had issues (which it did not), also stating that AOL assist offered to repair my computer ( this is false because they were not able to take control anymore),  also stated they removed some viruses  ( this is not true because they were working on the wrong computer and no way possible to determine what good was done).  It only know that they ruined a good working computer and if they knew the facts maybe they would reconsider based on facts and not lies to cover the wrong they did.  Not one time did anyone mention the agreement that was presented to you when they said they will try to recover the hard drive. Not one time did a tech person tell me . there is nothing we can do because you signed an agreement.  They told me to take to a shop but refused to pay for the service.   They didnt try to help me. Left me with a need to buy a new computer.   AOL support told me to contact AOL cooperate and agreed someone should take responsibility  for what they did.  Again,  I was not using a software. I was using a repair service. I did cancel my subscription to AOL assist but this gave them a reason to say, because you canceled, our policy will not let us help you and your issue was over 6 months ago.    I paid for  service to repair.  I did not pay for a service to damage.  AOL assist allowed some incompetent techs to control my computer and all I heard was .."OOPS".    How can they expect me to me dumped on and lose all my files of my life and let them say because I signed an agreement then they are not liable.  Well if I used a software the agreement would hold. But I used a tech person who made a blunder and admitted it so therefore I do not agree with their response and they should get the facts straight. 
Regards,
[redacted]

April 14, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated March 30, 2015, which was received in our office on March 31, 2015.Based on our review of [redacted]’s complaint; she states she previously cancelled her paid membership to AOL, and is now receiving...

collection notices.This letter is to inform you that a representative of our office has contacted [redacted] and resolved her issue to her satisfaction. The AOL account in question has been converted to free and will not incur any additional monthly membership fees. In addition; the outstanding balance has been removed and collection efforts have been stopped. [redacted] has direct contact information should she require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding her issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J Lead Paralegal

November 23, 2015Dear [redacted]:We have investigated the issues raised by [redacted] in your letter dated December 7, 2015, which was received in our office on December 8, 2015.Based on our review of [redacted]’s complaint; he is requesting a refund for charges related to his deceased wife’s...

account.This letter is to inform you that a representative of our office has contacted [redacted] and resolve his issue to his satisfaction. The AOL account was previously cancelled. The outstanding balance of $175.96 was removed to reflect a zero balance. In addition; a refund of $707.82 has been issued to the method of payment on file. [redacted] has direct contact information should he require further assistance. We apologize for any inconvenience [redacted] may have experienced regarding his issue.If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted], P. O. Box [redacted], Sterling, VA [redacted]-[redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara J. Lead Paralegal

We have investigated the issues raised by [redacted] in your letter dated July 13, 2016, which was received in our office on the same day. The complaint filed by [redacted] has been investigated and our records reflect that he is not the billing contact for the AOL account in question. In the...

process of registering an account with AOL, prospective members must enter personal and billing information into a series of registration screens. The person who is listed as the billing contact has his or her name entered as the owner of the billing method.Unfortunately, we are unable to release any specific information concerning the AOL account. We apologize for this inconvenience, however due to AOL’s Privacy Policy; we would only be able to disclose to the billing contact or with the billing contact’s permission any information concerning this account. If you need further assistance with this matter, please do not hesitate to contact me at Dept. [redacted] P.O. Box [redacted], Sterling, VA [redacted]. Please include the AOL account number on all inquiries regarding this matter.Sincerely,Tara *. J[redacted]