Animoto

This is the second time I have had issues with Animoto. I only need to use their website once a year so I sign up for a 1 month membership. A one month membership is significantly more than what you are charged per month if you have a year subscription. The reason being it is only for one month and I completely understand that. It does not say that it will be auto renewed each month. Because this has happened to me before, I searched around and made sure I wasn't clicking auto renewal and I was simply signing up for a single payment. As I was looking over my credit card bill, I noticed I have been charged for 2 additional months ($32 total) and I have not used their product or even logged on to their website. I tried to e-mail them, but it says that I have been suspended. A couple years ago, this same thing happened. I told them I was disappointed that they were charging me for a product I had not signed up for and used and they blocked my account. When I e-mailed them this year to ask why I couldn't access my account, a customer service representative unblocked my account, but apparently only so I could pay them and use their product. I am still blocked from contacting them for customer service issues. This is unacceptable business practice to take someones money, charge them extra for a product they didn't use and specifically made sure they were only signing up for one month, but then deny them access to customer service.

I made a video for my 80 year old father using this company. My daughter and I spent the day making this memorable video. We had to sign up with the company (supposed to be a free trial), because all the photos had a mark on them unless we paid the $16 fee to have a perfect photo in the video. After the video was made, we went in and cancelled any subscription that we signed up for as we only wanted to make this one video. Lots of witnesses saw the cancelled on the website, I took a picture of this and then we were done.
Knowing the subscription was cancelled I never felt there was a problem. I pay my credit card on line, always dong a brief check of merchants on there, and never picked up that this company was continuously charging me $16 a month for 10 months. Just this January I was going over Christmas receipts and matching them to my credit card bill, I noticed a charge of $16 from Animoto! I at first had no idea who this was till I went back and saw that since April, they had been charging me $16 monthly. Tried to contact them by phone, no phone, only email. I wrote a review on them and they contacted me. After several exchanges and them verifying I had only used this site once, they can only refund 3 months!!!
I feel I was so taken advantage of and that they used my credit card without permission, as I had cancelled any subscriptions with them on the first day of use. In doing some research I saw many negative reviews stating that many had cancelled and yet their cards were still being charged. My credit card company is aware and with their help we are trying to stop charges. As this is all being presented to them, 2 days ago, they charged me again.
They need to be stopped.