Anderson Ford Reviews (%countItem)
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Anderson Ford Rating
Address: 3900 Clemson Blvd, Anderson, South Carolina, United States, 29621-1234
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Utter disappointment with this company. We bought a 2018 F150 at Anderson Ford Mazda in April of 2018. While the buying experience was a little pushy, we expected that, overall it was ok. The salesman pushed for us to give him a 10 star review and offered a free tank of gas for it, so we gave it to him. After that, I realized that I didn't want the extended warranty or GAP that was literally pushed on me after 3 hours of their buying experience. I called the General Manager in April to cancel these policies and even to this date, September 2018 it has not been paid back to the finance company. I have been given the most horrific run around I have ever experienced from ANY company. The General Manager said he would cancel it and when I checked and found out it had not been canceled, he told me I would have to do it, which is ridiculous but I agreed if he would send me the paperwork to do it. Two weeks, no paperwork. I sent my wife to go get the paperwork and as we found out a couple of months down the road he did not give her everything needed to cancel it all. My wife went back in to the dealership in July to make sure it was done and spoke with the office manager. She assured my wife that everything was canceled and gave her a confirmation page. When I checked the first week in September nothing has been paid back to the principle and the finance company said they had not received payment back from the dealership. When I called and spoke with the office manager she told us there had been fraud involving the check that was supposed to have been sent out months ago and that we were just out that money. I sent an email letter to the owner of Anderson Ford Mazda and to the Ford Customer Relationship Center in Michigan. I have heard from no one, it has been over a week. This has been a horrible experience over something that should have taken no more than 2 minutes out of anyones time, including mine.
We spent about $2000 for an Air Conditioning repair and were without our vehicle for 6 weeks! They have proven themselves to be completely incompetent. The best thing about their service department is the sweet man who drives the courtesy shuttle. I will NEVER go to this service department again. I have a rare medical condition where my body cannot regulate its temperature. I can literally have a heat stroke because my body temperature rises in the heat. It is necessary for me to have a vehicle with AC to get to and from appointments. They were well aware of this. My husband took our Expedition in to the service department to have the AC fixed on June 26. He took it there because he figured that Ford technicians in a Ford dealership would know how to work on a Ford Expedition and fix it quickly. They had to order parts and got the vehicle back on June 28th. They worked on it and we got it back on June 30th. On July 3, I had to drive to *** for an appointment. We had air on the way there, but on the way home it was blowing hot air. I had my 11 year old with me and was concerned that I would have a heat stroke on the side of the road. I made it home and my body temp was over 103. I was LIVID. I called them on July 5th and the service manager actually had the nerve to ask me to bring it back up there. I told him I would not be back in that vehicle until I am 100% certain that the air works. I also told him that they would need to provide a loaner car with air. The next morning, they brought a loaner car and took the expedition back . That was July 6. I had to take the loaner car up there on July 11 because it had a flat tire and does not come with a spare tire. It comes with a small compressor and a bottle of glorified fix-a-flat. It took them an hour to put a plug in the tire. You can't make this stuff up. I was asked very rudely to "be patient" while they fix my expedition. I did not hear anything else from them from that point. I emailed the owner and got no response. During this time we had to pay over $400 to move my husband back to *** from his previous job position in South Georgia. That wouldn't have to have been paid, had we had our Expedition. We finally got a call on August 10 stating the vehicle was ready. So, they worked on my expedition from June 26-August 10. No apology for taking so long. No phone calls to let us know what is going on. In addition to the fact that it took well over a month to fix my Air conditioner, they also overcharged us on at least 5 different items on the invoice. We spent almost $2000 for the repairs and had to be without our vehicle for over 6 weeks. We are out the amount we paid for repair, $400+ for having to rent a truck to move my husband's belongings back to ***, and the amout of anxiety I have now just to get into that vehicle. The amount of time they took to fix our vehicle is unacceptable. The fact that they did not give us a comparable vehicle caused us to have to pay for my husband's move. They fact that there was no contact from July 11-August 10 is unacceptable. The owner of the delership didn't even get back to me. We didn't even get an apology.
There was a little bit of a parts delay which we do not control. However, while we were repairing the ***'s vehicle, we gave them a loaner car to drive. I apologize but there is no way we could know about medical condition or the husband changing jobs.. Also, we did not know they were moving at the time of repair. I apologize to the ***'s for any inconvenience we may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
1. The parts delay was from the Tuesday and Thursday in June when they first diagnosed and gave us the estimate for repairs. We paid for the parts on Tuesday, June 26 and they said to drop it off Thursday the 28th. They gave the car back to us the first time on June 30. During that time, we did not have a loaner car.
2.They were told about my medical condition by both me and my husband several times. For them to say they were not aware is an outright lie.
3. The car was not fixed, putting my health at risk, and it had to go back to them on July 6. That is when I got a loaner car because I demanded one.
4. They told me to “be patient” as they did not know what was wrong with the car. Never once after they got the car back on July 6 did they tell me they had to order parts. They proceeded to keep the car until Aug 10.
5. An apology was not given to us for taking so long. My husband was told that warranty repairs take longer because they don’t make any money in labor on them.
This response is is a lie and is not acceptable.
Regards
We spent about $2000 for an Air Conditioning repair and were without our vehicle for 6 weeks! They have proven themselves to be completely incompetent. The best thing about their service department is the sweet man who drives the courtesy shuttle. I will NEVER go to this service department again. I have a rare medical condition where my body cannot regulate its temperature. I can literally have a heat stroke because my body temperature rises in the heat. It is necessary for me to have a vehicle with AC to get to and from appointments. They were well aware of this. My husband took our Expedition in to the service department to have the AC fixed on June 26. He took it there because he figured that Ford technicians in a Ford dealership would know how to work on a Ford Expedition and fix it quickly. They had to order parts and got the vehicle back on June 28th. They worked on it and we got it back on June 30th. On July 3, I had to drive to *** for an appointment. We had air on the way there, but on the way home it was blowing hot air. I had my 11 year old with me and was concerned that I would have a heat stroke on the side of the road. I made it home and my body temp was over 103. I was LIVID. I called them on July 5th and the service manager actually had the nerve to ask me to bring it back up there. I told him I would not be back in that vehicle until I am 100% certain that the air works. I also told him that they would need to provide a loaner car with air. The next morning, they brought a loaner car and took the expedition back . That was July 6. I had to take the loaner car up there on July 11 because it had a flat tire and does not come with a spare tire. It comes with a small compressor and a bottle of glorified fix-a-flat. It took them an hour to put a plug in the tire. You can't make this stuff up. I was asked very rudely to "be patient" while they fix my expedition. I did not hear anything else from them from that point. I emailed the owner and got no response. During this time we had to pay over $400 to move my husband back to *** from his previous job position in South Georgia. That wouldn't have to have been paid, had we had our Expedition. We finally got a call on August 10 stating the vehicle was ready. So, they worked on my expedition from June 26-August 10. No apology for taking so long. No phone calls to let us know what is going on. In addition to the fact that it took well over a month to fix my Air conditioner, they also overcharged us on at least 5 different items on the invoice. We spent almost $2000 for the repairs and had to be without our vehicle for over 6 weeks. We are out the amount we paid for repair, $400+ for having to rent a truck to move my husband's belongings back to ***, and the amout of anxiety I have now just to get into that vehicle. The amount of time they took to fix our vehicle is unacceptable. The fact that they did not give us a comparable vehicle caused us to have to pay for my husband's move. They fact that there was no contact from July 11-August 10 is unacceptable. The owner of the delership didn't even get back to me. We didn't even get an apology.
There was a little bit of a parts delay which we do not control. However, while we were repairing the ***'s vehicle, we gave them a loaner car to drive. I apologize but there is no way we could know about medical condition or the husband changing jobs.. Also, we did not know they were moving at the time of repair. I apologize to the ***'s for any inconvenience we may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
1. The parts delay was from the Tuesday and Thursday in June when they first diagnosed and gave us the estimate for repairs. We paid for the parts on Tuesday, June 26 and they said to drop it off Thursday the 28th. They gave the car back to us the first time on June 30. During that time, we did not have a loaner car.
2.They were told about my medical condition by both me and my husband several times. For them to say they were not aware is an outright lie.
3. The car was not fixed, putting my health at risk, and it had to go back to them on July 6. That is when I got a loaner car because I demanded one.
4. They told me to “be patient” as they did not know what was wrong with the car. Never once after they got the car back on July 6 did they tell me they had to order parts. They proceeded to keep the car until Aug 10.
5. An apology was not given to us for taking so long. My husband was told that warranty repairs take longer because they don’t make any money in labor on them.
This response is is a lie and is not acceptable.
Regards
We spent about $2000 for an Air Conditioning repair and were without our vehicle for 6 weeks! They have proven themselves to be completely incompetent. The best thing about their service department is the sweet man who drives the courtesy shuttle. I will NEVER go to this service department again. I have a rare medical condition where my body cannot regulate its temperature. I can literally have a heat stroke because my body temperature rises in the heat. It is necessary for me to have a vehicle with AC to get to and from appointments. They were well aware of this. My husband took our Expedition in to the service department to have the AC fixed on June 26. He took it there because he figured that Ford technicians in a Ford dealership would know how to work on a Ford Expedition and fix it quickly. They had to order parts and got the vehicle back on June 28th. They worked on it and we got it back on June 30th. On July 3, I had to drive to *** for an appointment. We had air on the way there, but on the way home it was blowing hot air. I had my 11 year old with me and was concerned that I would have a heat stroke on the side of the road. I made it home and my body temp was over 103. I was LIVID. I called them on July 5th and the service manager actually had the nerve to ask me to bring it back up there. I told him I would not be back in that vehicle until I am 100% certain that the air works. I also told him that they would need to provide a loaner car with air. The next morning, they brought a loaner car and took the expedition back . That was July 6. I had to take the loaner car up there on July 11 because it had a flat tire and does not come with a spare tire. It comes with a small compressor and a bottle of glorified fix-a-flat. It took them an hour to put a plug in the tire. You can't make this stuff up. I was asked very rudely to "be patient" while they fix my expedition. I did not hear anything else from them from that point. I emailed the owner and got no response. During this time we had to pay over $400 to move my husband back to *** from his previous job position in South Georgia. That wouldn't have to have been paid, had we had our Expedition. We finally got a call on August 10 stating the vehicle was ready. So, they worked on my expedition from June 26-August 10. No apology for taking so long. No phone calls to let us know what is going on. In addition to the fact that it took well over a month to fix my Air conditioner, they also overcharged us on at least 5 different items on the invoice. We spent almost $2000 for the repairs and had to be without our vehicle for over 6 weeks. We are out the amount we paid for repair, $400+ for having to rent a truck to move my husband's belongings back to ***, and the amout of anxiety I have now just to get into that vehicle. The amount of time they took to fix our vehicle is unacceptable. The fact that they did not give us a comparable vehicle caused us to have to pay for my husband's move. They fact that there was no contact from July 11-August 10 is unacceptable. The owner of the delership didn't even get back to me. We didn't even get an apology.
There was a little bit of a parts delay which we do not control. However, while we were repairing the ***'s vehicle, we gave them a loaner car to drive. I apologize but there is no way we could know about medical condition or the husband changing jobs.. Also, we did not know they were moving at the time of repair. I apologize to the ***'s for any inconvenience we may have caused.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
1. The parts delay was from the Tuesday and Thursday in June when they first diagnosed and gave us the estimate for repairs. We paid for the parts on Tuesday, June 26 and they said to drop it off Thursday the 28th. They gave the car back to us the first time on June 30. During that time, we did not have a loaner car.
2.They were told about my medical condition by both me and my husband several times. For them to say they were not aware is an outright lie.
3. The car was not fixed, putting my health at risk, and it had to go back to them on July 6. That is when I got a loaner car because I demanded one.
4. They told me to “be patient” as they did not know what was wrong with the car. Never once after they got the car back on July 6 did they tell me they had to order parts. They proceeded to keep the car until Aug 10.
5. An apology was not given to us for taking so long. My husband was told that warranty repairs take longer because they don’t make any money in labor on them.
This response is is a lie and is not acceptable.
Regards
In April I purchased a 2018 vehicle. I put $20K and was told I had to finance something and pay on it for 90 days or I would loose the rebates. This was a blatant lie. I called Ford when I got the first statement and paid it off.
Before I got the statement and found out the above issue they had a 2017 Jeep on the lot that my husband loved, we made a cash offer and they accepted. When we went to get it they advised me there was only one key. I was told by the finance manager and my salesman John *** W that they would get Tom to get me another key. I emailed John today and was told "We cannot duplicate a Jeep key at Anderson Ford" (have the email). Lied to again. I have spent $65000 there in about 5 weeks I expect to be treated with a little respect and not lied to.
First of all I would like to apologize from Anderson Ford for any inconvenience we may have caused Mrs.. The used car manager had told Mrs. that whenever she was available to get her key cut let him know and he would send the key guy to wherever she wanted. All she had to do was let him know so I believe there was some miscommunication there.
As far as rebates and incentives are concerned, Ford offers extra rebates for financing with them. Some customers prefer to get the additional rebate, in this case it was $750. If the customer does not want the extra rebate they can finance with other financial institutions. I am assuming Mrs. wanted the extra rebate.
At the dealership we do our best to explain all the options for the customer so they can make a well informed decision. At the end of the day, the customer decides what option best fits their needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards,
***
None of what this business said in response is factual. I was told I HAD to finance or I would loose the $3500 rebate. There was NO discussion of a $750 incentive. After I filed this complaint I was called and told this and I quote "If you payoff the loan before 90 days Anderson Ford gets charged back the $1000 incentive money, they must have explained it wrong" end quote. This came directly from Tom who wasn't even involved in the purchase of this vehicle. So, I was charged $80 in finance charges when I wanted to pay cash.
As for the car key to the second vehicle purchase. Tom never discussed this key with me or said anything about call him when I'm ready and he'll send someone out. Wesley my sales person said "call me in a couple weeks let me see what I can do" when I emailed I was told "Anderson Ford does not make Jeep keys" and I have this email to prove it. I do have the key now but everything they have said is not accurate in any way.
I'm not sure what Tom said because I was not apart of the conversation! Evidently, there was some miscommunication! The majority of the Ford vehicles have extra rebate for financing with Ford. The extra rebate is always included in online price and it plainly states that on our website. That is true for other automobile manufacturers as well!We do not make Jeep keys in our service department only Ford keys! However, we do have a locksmith (the gentleman that went to Mrs. and cut her key) that cuts keys for other automobile brands. Again, I apologize for any miscommunication or inconvenience.
In April I purchased a 2018 vehicle. I put $20K and was told I had to finance something and pay on it for 90 days or I would loose the rebates. This was a blatant lie. I called Ford when I got the first statement and paid it off.
Before I got the statement and found out the above issue they had a 2017 Jeep on the lot that my husband loved, we made a cash offer and they accepted. When we went to get it they advised me there was only one key. I was told by the finance manager and my salesman John *** W that they would get Tom to get me another key. I emailed John today and was told "We cannot duplicate a Jeep key at Anderson Ford" (have the email). Lied to again. I have spent $65000 there in about 5 weeks I expect to be treated with a little respect and not lied to.
First of all I would like to apologize from Anderson Ford for any inconvenience we may have caused Mrs.. The used car manager had told Mrs. that whenever she was available to get her key cut let him know and he would send the key guy to wherever she wanted. All she had to do was let him know so I believe there was some miscommunication there.
As far as rebates and incentives are concerned, Ford offers extra rebates for financing with them. Some customers prefer to get the additional rebate, in this case it was $750. If the customer does not want the extra rebate they can finance with other financial institutions. I am assuming Mrs. wanted the extra rebate.
At the dealership we do our best to explain all the options for the customer so they can make a well informed decision. At the end of the day, the customer decides what option best fits their needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards,
***
None of what this business said in response is factual. I was told I HAD to finance or I would loose the $3500 rebate. There was NO discussion of a $750 incentive. After I filed this complaint I was called and told this and I quote "If you payoff the loan before 90 days Anderson Ford gets charged back the $1000 incentive money, they must have explained it wrong" end quote. This came directly from Tom who wasn't even involved in the purchase of this vehicle. So, I was charged $80 in finance charges when I wanted to pay cash.
As for the car key to the second vehicle purchase. Tom never discussed this key with me or said anything about call him when I'm ready and he'll send someone out. Wesley my sales person said "call me in a couple weeks let me see what I can do" when I emailed I was told "Anderson Ford does not make Jeep keys" and I have this email to prove it. I do have the key now but everything they have said is not accurate in any way.
I'm not sure what Tom said because I was not apart of the conversation! Evidently, there was some miscommunication! The majority of the Ford vehicles have extra rebate for financing with Ford. The extra rebate is always included in online price and it plainly states that on our website. That is true for other automobile manufacturers as well!We do not make Jeep keys in our service department only Ford keys! However, we do have a locksmith (the gentleman that went to Mrs. and cut her key) that cuts keys for other automobile brands. Again, I apologize for any miscommunication or inconvenience.
In April I purchased a 2018 vehicle. I put $20K and was told I had to finance something and pay on it for 90 days or I would loose the rebates. This was a blatant lie. I called Ford when I got the first statement and paid it off.
Before I got the statement and found out the above issue they had a 2017 Jeep on the lot that my husband loved, we made a cash offer and they accepted. When we went to get it they advised me there was only one key. I was told by the finance manager and my salesman John *** W that they would get Tom to get me another key. I emailed John today and was told "We cannot duplicate a Jeep key at Anderson Ford" (have the email). Lied to again. I have spent $65000 there in about 5 weeks I expect to be treated with a little respect and not lied to.
First of all I would like to apologize from Anderson Ford for any inconvenience we may have caused Mrs.. The used car manager had told Mrs. that whenever she was available to get her key cut let him know and he would send the key guy to wherever she wanted. All she had to do was let him know so I believe there was some miscommunication there.
As far as rebates and incentives are concerned, Ford offers extra rebates for financing with them. Some customers prefer to get the additional rebate, in this case it was $750. If the customer does not want the extra rebate they can finance with other financial institutions. I am assuming Mrs. wanted the extra rebate.
At the dealership we do our best to explain all the options for the customer so they can make a well informed decision. At the end of the day, the customer decides what option best fits their needs.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards,
***
None of what this business said in response is factual. I was told I HAD to finance or I would loose the $3500 rebate. There was NO discussion of a $750 incentive. After I filed this complaint I was called and told this and I quote "If you payoff the loan before 90 days Anderson Ford gets charged back the $1000 incentive money, they must have explained it wrong" end quote. This came directly from Tom who wasn't even involved in the purchase of this vehicle. So, I was charged $80 in finance charges when I wanted to pay cash.
As for the car key to the second vehicle purchase. Tom never discussed this key with me or said anything about call him when I'm ready and he'll send someone out. Wesley my sales person said "call me in a couple weeks let me see what I can do" when I emailed I was told "Anderson Ford does not make Jeep keys" and I have this email to prove it. I do have the key now but everything they have said is not accurate in any way.
I'm not sure what Tom said because I was not apart of the conversation! Evidently, there was some miscommunication! The majority of the Ford vehicles have extra rebate for financing with Ford. The extra rebate is always included in online price and it plainly states that on our website. That is true for other automobile manufacturers as well!We do not make Jeep keys in our service department only Ford keys! However, we do have a locksmith (the gentleman that went to Mrs. and cut her key) that cuts keys for other automobile brands. Again, I apologize for any miscommunication or inconvenience.
I am due a refund and have been due a refund since August 2nd 2017. They won't return my calls and they give me the run around day after day. I am due over 3,ooo dollars.
I personally would like to apologize to Mr. for the inconvenience. would also like to thank Mr. for his patience. We have cancelled his warranties and he has received his money! Anderson Ford really appreciates your business.
My husband bought a used Toyota six months ago with some optional warranties. They said the warranties can be canceled at anytime with no problems. In June he cancelled all three warranties and they said it would take four weeks to get the refund. It's now September and we are still fighting to get our money back. They lost paper work one time and then its been nothing but excuses for three months. They have stopped returning his calls and every time He calls they are all out to lunch even at 6:30 pm. We are now seeking a lawyer just to get back what is ours
I want to personally apologize to Mr. and Mrs. ***. The paperwork was not handled properly and that lies squarely with Anderson Ford. However, we have remedied the situation and Mr. cancellations have been sent to his bank. He has a copy of this information. Again, I apologize for the inconvenience.
I am due a refund and have been due a refund since August 2nd 2017. They won't return my calls and they give me the run around day after day. I am due over 3,ooo dollars.
I personally would like to apologize to Mr. for the inconvenience. would also like to thank Mr. for his patience. We have cancelled his warranties and he has received his money! Anderson Ford really appreciates your business.
My husband bought a used Toyota six months ago with some optional warranties. They said the warranties can be canceled at anytime with no problems. In June he cancelled all three warranties and they said it would take four weeks to get the refund. It's now September and we are still fighting to get our money back. They lost paper work one time and then its been nothing but excuses for three months. They have stopped returning his calls and every time He calls they are all out to lunch even at 6:30 pm. We are now seeking a lawyer just to get back what is ours
I want to personally apologize to Mr. and Mrs. ***. The paperwork was not handled properly and that lies squarely with Anderson Ford. However, we have remedied the situation and Mr. cancellations have been sent to his bank. He has a copy of this information. Again, I apologize for the inconvenience.
I am due a refund and have been due a refund since August 2nd 2017. They won't return my calls and they give me the run around day after day. I am due over 3,ooo dollars.
I personally would like to apologize to Mr. for the inconvenience. would also like to thank Mr. for his patience. We have cancelled his warranties and he has received his money! Anderson Ford really appreciates your business.
My husband bought a used Toyota six months ago with some optional warranties. They said the warranties can be canceled at anytime with no problems. In June he cancelled all three warranties and they said it would take four weeks to get the refund. It's now September and we are still fighting to get our money back. They lost paper work one time and then its been nothing but excuses for three months. They have stopped returning his calls and every time He calls they are all out to lunch even at 6:30 pm. We are now seeking a lawyer just to get back what is ours
I want to personally apologize to Mr. and Mrs. ***. The paperwork was not handled properly and that lies squarely with Anderson Ford. However, we have remedied the situation and Mr. cancellations have been sent to his bank. He has a copy of this information. Again, I apologize for the inconvenience.
On 03312017 I purchased a New 2016 Mazda cx3 from this business and traded a 2006 Jeep Liberty transferring the tag from this vehicle to the new vehicle I also own a 2011 Mazda cx7 2011. On 05092017 I received a letter from the SC DMV stating that my driver license would be suspended on 06082017 included was a form to take to my insurance carrier I did what was asked and a few days later received a call from my ins carrier stating they filed the form but it was refuse DMV needed more information. I went to dvm and found out Anderson Ford transferred the tag from my Mazda cx7 2011 and did nothing with the jeep tag leading dvm to many questions and me with many headaches. I went to Anderson Ford and spoke to my salesperson after this I made several calls to Brad who was never in the office and Cedric who never returned any of my call so I sent a certified letter to the business to cancel all the unwanted add ons to my contract and finally got a call for Susan J told her my issu
On March 31, 2017, *** purchased a 2016 Mazda CX-3 with VIN ending ***. According to Anderson Ford policy, the customer signed a “Registration Acknowledgement Form” stating she wished to transfer her current plate. The plate number on the form that she signed was ***. She also provided to us a copy of her registration showing this plate number. This plate was transferred to her new vehicle. Later, the customer called stating the wrong plate was transferred. Our title clerk spoke with her and recommended she contact the DMV to see what steps needed to be taken and advised Mrs. that if there was any paperwork she needed from Anderson Ford, she would be glad to provide that for her. That was the last communication we had from the customer. On 7/11, after being notified of the report to the Revdex.com, our title clerk called the auditor’s office and was informed that Mrs.’s situation had been rectified on June 27, 2017 and no further information/action was needed.
In other words, Ms. gave us the tag information to transfer and we did it correctly. Thanks
Cedrick W
Anderson Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards,
*** Yes the tag issue was resolved by me as I stated with no help from Anderson Ford and they did not address the cancellations of the extended warrant, the gap insurance, and shadow protection that's what I need to know where's the refund check. And not that it matters now but that registration was given when they asked because I already owned a Mazda so for proof to receive a $500 rebate I had to give the registration to that Mazda just admit it you made a mistake we're all human all you had to do was on it and fix it and you DID NOT I should have never had to waste time
yes Anderson ford did send a check to the bank for my refund thanks for your help
On 03312017 I purchased a New 2016 Mazda cx3 from this business and traded a 2006 Jeep Liberty transferring the tag from this vehicle to the new vehicle I also own a 2011 Mazda cx7 2011. On 05092017 I received a letter from the SC DMV stating that my driver license would be suspended on 06082017 included was a form to take to my insurance carrier I did what was asked and a few days later received a call from my ins carrier stating they filed the form but it was refuse DMV needed more information. I went to dvm and found out Anderson Ford transferred the tag from my Mazda cx7 2011 and did nothing with the jeep tag leading dvm to many questions and me with many headaches. I went to Anderson Ford and spoke to my salesperson after this I made several calls to Brad who was never in the office and Cedric who never returned any of my call so I sent a certified letter to the business to cancel all the unwanted add ons to my contract and finally got a call for Susan J told her my issu
On March 31, 2017, *** purchased a 2016 Mazda CX-3 with VIN ending ***. According to Anderson Ford policy, the customer signed a “Registration Acknowledgement Form” stating she wished to transfer her current plate. The plate number on the form that she signed was ***. She also provided to us a copy of her registration showing this plate number. This plate was transferred to her new vehicle. Later, the customer called stating the wrong plate was transferred. Our title clerk spoke with her and recommended she contact the DMV to see what steps needed to be taken and advised Mrs. that if there was any paperwork she needed from Anderson Ford, she would be glad to provide that for her. That was the last communication we had from the customer. On 7/11, after being notified of the report to the Revdex.com, our title clerk called the auditor’s office and was informed that Mrs.’s situation had been rectified on June 27, 2017 and no further information/action was needed.
In other words, Ms. gave us the tag information to transfer and we did it correctly. Thanks
Cedrick W
Anderson Ford
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and have determined that this does not resolve my complaint.
Regards,
*** Yes the tag issue was resolved by me as I stated with no help from Anderson Ford and they did not address the cancellations of the extended warrant, the gap insurance, and shadow protection that's what I need to know where's the refund check. And not that it matters now but that registration was given when they asked because I already owned a Mazda so for proof to receive a $500 rebate I had to give the registration to that Mazda just admit it you made a mistake we're all human all you had to do was on it and fix it and you DID NOT I should have never had to waste time
yes Anderson ford did send a check to the bank for my refund thanks for your help