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Amerigas Reviews (428)

P.O. Box 8885Wilmington, DE 19899-8885November 17, 2015[redacted]
[redacted]
[redacted]Re: Applications for Barclay’s Bank issued Credit Cards [redacted]Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Better...

Business Bureau of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond. We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail. If you do not receive the summary, or have additional questions, please contact our office at [email protected], or call me directly at 866-750-6031, ext. 58664. My office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET. Sincerely,
[redacted] [redacted]
[redacted]
[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
October 2, 2017
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:          Hawaiian Airlines Mastercard account ending in 1452
 
[redacted]...

[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted].  Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
 
[redacted]
[redacted]
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[redacted]         [redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
December 21, 2017
 
 
 
[redacted]
[redacted]
[redacted]
 
 
RE:          Barclaycard Ring Mastercard account ending in...

7347
 
[redacted]
*
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7-10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted].  Our office hours are Monday through Friday, 8:00 a.m. to 8:00 p.m. ET.
 
Sincerely,
 
[redacted]
[redacted]
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[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

P.O. Box 8885Wilmington, DE 19899-8885   August 26, 2015   [redacted]
[redacted]        
[redacted]      RE:     Barclaycard Arrival Plus MasterCard...

account ending in 9882           [redacted]   Thank you for your recent inquiry addressed to Barclays Bank Delaware forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, your correspondence was forwarded to the Office of President to investigate and respond.  We have fully investigated your inquiry. We have sent you a detailed response of the investigation and any actions we may have taken. Please allow 7-10 days for that response to be received through the mail.  If you do not receive the detailed response or have additional questions, please contact our office at [redacted] My office hours are 8 a.m. to 5 p.m. PT Monday through Friday.  Sincerely,[redacted]
[redacted]

P.O. Box 8885
Wilmington, DE 19899-8885
 
 
 
January 11, 2018
 
 
*
[redacted]
[redacted]
[redacted]
 
RE:          Barclaycard Rewards Mastercard account ending in 2695
 
[redacted]...

[redacted]
 
Thank you for your recent inquiry addressed to Barclays Bank Delaware (‘Barclaycard’) forwarded to us from the Revdex.com of Delaware. To ensure the most efficient handling, this correspondence was forwarded to Barclaycard’s Office of the President to investigate and respond.
 
We completed our investigation and sent you a detailed summary of any actions we may have taken. Please allow 7 to 10 days for delivery by mail.
 
If you do not receive the summary, or have additional questions, please contact our office at [redacted]. Our office hours are 8:00 a.m. to 8:00 p.m. ET, Monday through Friday.
 
Sincerely,
[redacted]
[redacted]
*
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[redacted]         [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I'm more than aware of how a variable rate works with a credit card. My complaint was I had to call more than once to have someone other than a manager review my account to see if I qualified for a lower rate than the computer generated rate. I was told by three people the customer service representative, his supervisor and then a manager that my rate reduction of less than one point was the only one that I could receive. Barclay's has increased my available credit per year without a call from me but never has my rate been lowered without a call from me. The lowered rate was the same each time without taking a look at my payment history and the overall account. This is my complaint with Barclay's. I'm thankful to have the rate lowered after much effort on my part but as a valued customer besides rewarding a higher credit line a lower rate should be available (other than the programmed response) if the customer qualifies. Each credit card account holder does not fit a status quo rate. My credit score has improved since the opening of this account and the rate offered to me should reflect that.
[redacted]
 
I

Good Morning Miriam, My name is Robby Jones, and I am the District General Manager for the office of the above reference complaint ID. I have since confirmed that this is a customer of ours and have reviewed the customer’s concerns. Billing concerns arise often  in any business, but we do take...

our customer’s concerns seriously. These types of concerns are typically escalated to management and handled accordingly, however, I am not certain why the customer did not opt to ask to speak to management on this matter. I have since reviewed the concern and have no issues with speaking with the customer to come to better understanding of the concerns, and to resolve by coming to a fair resolution on her account. The customer may contact my directly at my number: ###-###-#### or email me directly at [email protected] . If you have any further questions or would like any additional information on our behalf, please inform me. Thank you for your concern, and we look forward to coming to a speedy resolution. Best regards,   R. Jones AmeriGas – Adelanto District General Manager

Heritage Propane has not issued any credit to my card.Per conversation with [redacted] this morning,2/4/14, I should respond to the fact that no credit has been issued and I informed her that I had my 100# propane tank filled at [redacted] last week and was charged 2.95 for propan .I remind you I was charged 1027for 274.7 gallons of propane by heritage/amerigas  3.73 dollars a gallon.Per their manager they agreed to drop the price to 3.44 ..NO CREDIT has been issued to my card....I am very disappointed with Amerigas response.I am more disappointed with the customer service as it relates to taking from December 17th 2013 until Jan.2 2014 to deliver the Propane.I will remind you I made three calls..December 17th,December28th 2013 and Jan 2 2014 before the propane was delivered.Then the charge of 3.73 a gallon for propane .Would this be considered price gouging?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Consumer received his refund.  He is not satisfied due to lack of customer service.  He called on 12/17 and did not get a delivery until sometime in January after he called numerous times.    
Regards,
[redacted]

Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to Mr. [redacted]’s 
complaint regarding his tank being locked off. AmeriGas takes any complaint by its customers seriously. Therefore 
upon receipt of Mr. [redacted]’s complaint, we...

investigated the allegations contained therein and provide the 
following response based on our findings. 
 
Mr. [redacted] is correct we did lock off the tank at his home. Unfortunately after purchasing his home Mr. 
[redacted] never called us to set up an account in his name. In addition the previous resident never called to stop 
service on their account so we still made two more deliveries to the home after they sold it to Mr. [redacted]. These 
deliveries were never paid for which is why the tank was locked off. We became aware of the change in ownership 
on March 26, 2014 at which time we immediately began to close out the previous resident’s account and open a new 
one under Mr. [redacted]’s name. AmeriGas District Manager [redacted] has tried to contact Mr. [redacted] 
directly to discuss this matter but unfortunately he has not been able to reach him. 
 
We value our customers both past and present and apologize for and inconvenience we have caused to Mr. 
[redacted]. We trust this response addresses his concerns. In light of the foregoing, AmeriGas reasonably believes 
that this matter is on its way to being resolved. If you have any questions or require further information, please feel 
free to contact me.

Dear Ms. [redacted]:
Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to Mr. [redacted]’s complaint regarding his price per gallon and untimely delivery. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of Mr....

[redacted]’s complaint, we investigated the allegations contained therein and provide the following response based on our findings.
[redacted], District Manager of our Lynchburg, VA district has been in contact with Mr. [redacted] regarding his concerns. Mr. [redacted]’s account has been changed from a forecast customer to will call as requested. As a courtesy for his troubles, tank rent was removed and a discounted rate of $3.99 per gallon was applied to the account.
We value our customers and apologize for any inconvenience we may have caused Mr. [redacted]. In light of the foregoing, AmeriGas reasonably believes that this matter has been resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
[redacted]
Customer Advocacy Manager

Via email ([email protected]) January 20, 2014
Revdex.com of Western Virginia (Roanoke, VA)
Attn: Sue Richards
5115 Bernard Drive, Suite 202
Roanoke, VA 24018
Re: Craig [redacted] Sr., Complaint No.9868383
Dear Ms. Richards
Thank you for giving AmeriGas Propane, L.P. ("AmeriGas") an...

opportunity to respond to Mr.
[redacted]'s complaint regarding his open account with AmeriGas. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of Mr. [redacted]'s complaint, we investigated the allegations contained therein and provide the following response based on our findings. Mr. [redacted] has purchased his tank and his account has been closed by AmeriGas. We apologize for the delay in closing Mr. [redacted]'s account. We value our customers both past and present and apologize for any inconvenience we may have caused Mr. [redacted]. In light of the foregoing, AmeriGas reasonably believes that this matter has been resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
[redacted]
Customer Advocacy Manager
cc: John Holland, Area Director
Chad Huddleston, District Manager
PO

I verified with the District Manager that Mr. [redacted] does in fact have a credit on his account. If he would like a credit applied to his credit card then we would need his credit card number or if he would like a refund check we can do that also.
Thank you.
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for giving AmeriGas Propane, L.P. (“AmeriGas”) an opportunity to respond to Mr. [redacted]’s 
complaint regarding tank removal from his property. AmeriGas takes any complaint by its customers seriously. 
Therefore, upon receipt of Ms. [redacted]’s...

complaint, we investigated the allegations contained therein and provide the 
following response based on our findings. 
 
Mr. [redacted] is correct he did request to have his account closed and his tanks removed in October of 2013. 
Unfortunately over the last few months we have had a lot of rain and snow and we need to get a bobtail into his yard 
to remove the 500 gallon underground tank. Upon receiving this letter AmeriGas District Manger [redacted] 
contacted Mr. [redacted] directly to offer him an explanation as to why the tank has yet to be removed. Ms. [redacted] 
also informed him that she had a technician go out and lock his tank so his account could be final billed and he could 
receive credit for the remaining propane in his tank prior to it being pumped out and removed. Mr. [redacted] did 
indicate to Ms. [redacted] this was an acceptable resolution. 
 
We value our customers and apologize for any inconvenience we may have caused Mr. [redacted]. In light of 
the foregoing, AmeriGas reasonably believes that this matter has been resolved. If you have any questions or require 
further information, please feel free to contact me. 
 
 
Sincerely, 
 
 Jill Donohue

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Thank for your assistance in this matter..Heritage Propane's response as to not be enrolled in a program is a feeble attempt to cover the price gouging they do to their customers.Per their records I have been a customer since May of 2010 and did not know of such a program until I called and inquired about the cost of the Propane in Jan 2014.They charged me $1012.00  for 274.7 gallons of propane.Per their records each time my tanks were filled the cost was adjusted back to the summer fill price after I contacted them until this last fill .I will be changing companies .Hopefully,Heritage Propane will investigate the business practices of this branch.
Thank You
[redacted]    
 
Regards,
[redacted]

Thank you for giving AmeriGas Propane, L.P. ("AmeriGas") an opportunity to respond again to Mr. [redacted]'s complaint regarding his price per gallon. AmeriGas takes any complaint by its customers seriously. Therefore, upon receipt of Mr. [redacted]s's complaint, we investigated the allegations contained therein and provide the following response based on our findings.
District Manager, [redacted], has agreed to lower Mr. [redacted]'s price per gallon to $3.44. Amerigas feels this price is fair with prices rapidly increasing and propane shortages taking effect nationwide. Increases in propane prices are due to the increased wholesale costs and the costs of transportation as we are re-directing supply across the country to ensure all customers have adequate supply.
We value our customers and apologize for any inconvenience we may have caused Mr. [redacted].
In light of the foregoing, AmeriGas reasonably believes that this matter has been resolved. If you have any questions or require further information, please feel free to contact me.
Sincerely,
[redacted]
Customer Advocacy Manager

I have paid as I go with this company  so I would like to know why I was not contacted v.i.a. phone or by mail to inform me  of a credit to my account.  I do not have the ability to track what they do in their office.I am still waiting for an explanation of why I was charged 1027 dollars for 274.7 gallons of propane.That is 3.73 a gallon and why it took nearly three weeks for this company to service their tanks.I had my 100# tank filled at Southern States for 2.95 a gallon last week.I dont understand why I can get 30 gallons of propane for 2.95 a gallon from a co-op and the company I have depended on to keep propane in the tanks I use to heat my house charged 3.73.To be fair with Heritage I am sure they have charges other than just the propane but since I have only the total gallons I have divided the total charge by the total fill gallons and it comes to 3.73. The summer fill pricing was explained to me after Heritage/Amerigas charged me the inflated price for the propane. One would think that a customer  since 2010 would have been furnished the information required to keep the summer rate because previously I have been given the summer price after I called about not being charged the correct fill price per gallon.Heritage records will confim that.I would like to thank the Revdex.com for giving me an outlet to vent my concerns because Heritage/Amerigas certainly doesnt care enough about their customers to make a phone call or send a notice v.i.a.mail.Heritage/Amerigas can send me a check in the mail for the refund if indeed there is a refund.

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Description: GAS-PROPANE

Address: 795 E Olive Ave Ste B, Rockwall, Texas, United States, 95380-4056

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