America's Car Mart

I tried to purchase a car, and I waited near the entire day, thinking that I was approved for the car. I went on a test drive with one of the cars. I purchased car insurance. I found out later that I wasn't approved for the car AFTER I purchased car insurance and went in the office of one of the assistant managers. The full-coverage insurance was $350.00. I needed that car to get to work since I work at night and the job was 2 hours away! I was in the office; they printed the paperwork and called the underwriters LAST. By the time I wasn't approved, it was too late, and I had to call my job and let them know that I couldn't make it to work. I had to call the car insurance company to cancel the policy to get my money back which will take a few days!

America's Car Mart didn't realize the importance of my situation and I may have lost my job because of their actions. I will never go back there again!

I initially got a GMC Terrain from the lot in Enterprise AL, within 2 days it started making a noise & stalling . I took the vehicle back the “mechanic” crunk it up & immediately said there was something wrong. I was told at that point I had to get another vehicle and I could use my 1 time 7 day exchange. I then got a 2014 Chevrolet Malibu it started cutting off not wanting to go over 40 mph and since then it has been just sitting in front of my house. I took it to a “real” mechanic & his exact words were “they took your money & sold u lemon”, He ran a report on the car & discovered it has a lot of damage(water, flood, & frame damage mileage odometer issues ). Which told him the mileage when the car was sold is not right. 70,000 miles on a 2014 with extensive damage. I emailed the car lot with the report included in a timely manner, told them I did not want the car, no one responded at all. I only heard from someone when it was time to make a payment. Someone came to my house the other day & said I have to make a payment before the car can be fixed. He also stated “a report cannot be ran on OUR cars” when anybody should know if the car has a VIN number it can be pulled up. Then to say it’s because of the amount that was put down, what I put down has nothing to do with being sold a car for $28,000 that I can’t drive to work but is expected to pay for. The car has been sitting for 3 weeks. Also to threaten me about my credit and tell me it’s going to be ruined if I bring it back or they come get it, when I’m getting no use out of it anyway. If I was driving the car all over town & deliberately not making my payment that’s one thing, but I’M NOT I CANNOT. I refuse to pay for a car I CANNOT drive that’s not even dependable to get me back & forth to work to even pay for it. They are certainly not living up to your motto. They sell people cars that are no good with astronomical prices & threaten you. Not ethical or good business practices at all. I am prepared to go all the way with this until I get a resolution. They cannot keep getting by taking advantage of honest hardworking people.

During time with carmart,, they have harassed me when
During my time with carmart, they have harassed me. If I'm late by 1 day they'll call me and my work they be rrude tomy

They are refusing to take payment over the phone for free they're asking everyone to car the usual number to make a payment and charging over a two dollar fee in the middle of this every company I know even my storage room is asking people to call and make payment with debit card over the phone or send in the payment to keep the traffic down in the actual business however call mart remains untouched by any of this and putting money over peoples health

Car-Mart is the worst place to get a car and are overpriced and a scam overall.
I have purchased 3 vehicles from Car-Mart in Harrison, Arkansas. The first one I totaled and the second one I paid off. The one I paid off was worn out and I needed a new vehicle and Car-Mart was the closest and easiest to get to. The first day I bought the car (in October 2019) I rolled the window down on the passenger side and it fell off the track and chipped. The same day the head rest on the passenger side front seat fell off and I could tell they knew it was broken and just put it back on. The DVD players don't work like they were said to have. Then a week in and the radiator goes out. Not even a week like days. I was *** by this time. I called them it was problem after problem with the cons who work there and I had to call corporate to get anything done and I still had to pay the deductible for the window and radiator.they kept my van a week and they wanted my money but they weren't in no hurry to fix my vehicle. So I get my van back and the next week I go to my little sisters for Thanksgiving... My van breaks down out of nowhere. I get to a auto zone and they say it is the alternator. I was out of state and *** to say the least. I got stuck and had to pay a tow truck and a mechanic and car Mary is on my behind about my payment. I about lost my Christianity. At that point j had no money after all the expenses that I had to pay thanks to them and their lemon cars. Obviously when I bought it it was already messed up. None the less they literally sold me the van with no coolant At all in it. I just put some in because they stated they had just replaced the battery that day and I figured they just missed it but nope the radiator was no good. So fast forward to December... I am struggling to keep up with this van and the payments are *** a week and it has had multiple issues. I have never in my life and then it has quite a few miles as well. This van isn't worth more than *** dollars half of the stuff don't even work in it. The radio is part time. So today 3/11/2020 it starts running hot...Again. I have noticed the needle being slightly higher since December but it is full of coolant and oil is good. I don't know what is wrong with it. I have spoken with corporate twice and the GM has called and I am tired of listening to the lies. I am more annoyed than anything I have to go get a lawyer for this mess because no solution has ever come out of it. I am *** that I have put so much money into this stupid van and I still owe *** on it. For a 2010 Chrysler Town and country. Ridiculous! This company takes pride in being able to rip people off knowing that some people can't afford the high payments and need a reliable car and they can sell a money pit and laugh while they get away with it and repo the vehicle to sell for or *** and lie and say they only got ***. I have seen it all. How do you work when there is no reliable car to get there. You people need a wake up call and I know a lot of people not pleased with your business.

Car has not run well since purchase. They will not allow an exchange or trade. They overpriced the car according to KBB about ***
I purchase 2013 Ford Focus in August 2019. The car has pretty much had problems since then. I was told that these are recall issues. I talked to the Ford dealership and the main issues that are causing the most problems cannot be fixed because the recall expired at 100,000 miles; I purchased the car at 126,000 miles. I've tried asking Car-mart to trade the car for something more reliable since I have 2 small children and work full-time. But they refuse. I'm paying *** for a car that barely runs and they just laugh in my face and tell me they will sue me if I don't pay my monthly payment. I checked KBB and the value of this car is only about *** yet Car-Mart is charging me over *** which seems illegal in itself. They are crooks.

On Wednesday 02/12/2020 a one time payment was suppose to have been made. Two transactions were made instead.They gave me a bad customer service numbr
On Wednesday 02/12/2020, I was to make a one time payment of $165.00 onto my account, I was charged twice. On February 1 Carmart has set up this new online payment portal that still has defects and slow areas on it. When I charged the 1st payment, the website froze, I didn't receive a confirmation number so I re did the process and it went through the second time. I checked my card right after to see if the right amount was taken out and it charged me twice. That same day I called carmart back to let them know about the issue I was having with they're new online payment portal. Over the course of two days I had been speaking with store associates Shameka, Emma, and Madison. I was given the coustomer service number (X-XXX-XXX-XXXX). Car mart told me bc I paid online that I would have to call the customer service who they commission to take online payments from to resolve this issue. I call the number and it ask for payment options 3x's, after the third time it says its connecting me to customer service and at that time the phone always hangs up. I call car mart back and even had Shemeka call for me so that she can see the issue I was having. It happened to her aswell and all she could tell me was that she was sorry and that its nothing they can do. The double payment ended up posting on today (02/14/2020). Meanwhile, I had to call my prepaid debit card provider (GreenDot) to inform them of this dispute and that a 2 payments had posted. Now its in the dispute process in which I have to wait an whole week for the money to be put back onto my card. Car Mart did not care about my problem and brushed it off. Theyre online payment customer service number is default. I could have had this resolved if the number worked. Now I have to dispute and wait on MY MONEY. This double transaction wiped me out and now Im broke until I get paid again in another 2 weeks.
I am beyond livid and disappointed. Iv bought one car from them over the years and I have another car with them now. I always make my payments on time and have been a stellar customer to them for years and they just just turned a blind eye to my situation. They gave me a customer service number that is defective. Long story short, had I been able to talk with the online payment customer service reps this issue would have been resolved.

My location is Mcalester, Ok.
Never ever ever do I recommend going here! My car has been broken since I got it and it's already been 3 months. It started off with 6 problems and all have since been fixed except for one major thing. Mind you it's my dash lights that dont work which is EXTREMELY dangerous. We've called and called and gone up there and we've constantly gotten the same excuses. "You'll get a call", "We got the wrong part" or something to that extent. Always a reason why it can't be fixed then and there and we have to wait even longer. It seems like the only one there that can actually do their job is the General Manager Heidi. No one can answer the questions I have about my vehicle except her which means I'm constantly told I have to talk to her and she will call me but never does. At this point I've already been waiting over a week for a call(and yes I called in to check and went up there because I had a payment due and was again told she would call). I'm so very frustrated that I just want to cry. HORRIBLE business practices. I've never felt so taken advantage of and maybe it's just because I'm 19. However many of my adult friends have had similar issues with them so I doubt thats the case. Overall please please don't go here unless you check every single little thing about the car before driving off the lot with it. Otherwise you'll be stuck like my husband and myself. We talked about giving the car back not even a month after getting it and were threatened with repossession which she knew we couldn't do since we were just starting our credit history. We asked about trading in for something else and were told it wasn't recommended because they would want more money on a down payment for something else. I've just given up at this point because I feel so defeated. Seriously don't go here unless you really think about what you're doing first!! I literally hate this place with every fiber of my being and am just waiting for the day we pay off that car so that I can go somewhere else that actually cares. Just don't even do it people it's not worth it!!

Vehicle had almost every issue excluded from warrantee.
Purchased 05 ram quad cab from warrensburg location in June of 2019. Upon inspection I was told it needed rotors pads and front calipers,the mechanic passed *** vehicle and said he would report to car Mart that they should provide these things starting out. That never got communicated to car Mart. Few months later a brake line fell apart cause an unsafe condition and a *** $ repair at my expense I was told" sorry but that is isn't under warranty". Now the calipers have failed leaking fluid so I am basically using the emergency brake,which the cable broke on the other day. In addition to braking issues the tires were dry rotted and failed one by one. The engine runs when it feels like it throwing codes like crankshaft position sensor,camshaft position sensor,throttle sensor,random multiple cylinder misfires etc.. the AC compressor clutch is locked in engaged postion, not to mention the first time I changed the oil in the vehicle it poured out like molasses and the engine immediately begane ticking on fresh oil and filter. So I am basically paying *** dollars a month for a total of 17,000 for a vehicle with a blue book value of around *** that needs thousands of dollars in repairs that have to come out of my pocket. Which conveniently are excluded from warrantee. The shop that did the brake line repair said that this vehicle should not even have passed *** I am attempting to get them to credit repairs towards payment but I am getting the run around about an answer. I feel like I have been taken advantage of and if it were an option I would give the vehicle back,however if I do so I believe they *** auction off the vehicle ,sue me for the repairs and the remainder of the overpriced vehicle that should have never had a XXXXX dollar price tag.

Purchased Car with multitude of car issues. Purchase car in Warrensburg Mo.
I had purchased a car before from Car Mart under different Management and the car was purchased was very reliable and they always worked with me if I had any issues. I was in an accident with that car and it was totaled before I could pay it off. I went back to Car Mart because their service before was good and reliable. This time around I can honestly say not at all the same. I purchased a Dodge Journey and I have had it maybe 2 months and it has died on me 4 times, the heat is now out in it completely and the engine light is back on again for the third time. I have contacted the dealership and do not get calls back from them except for one time because I wanted to return the car. I was told that the battery need replaced and that was on me. I have replaced the battery and still the engine light is on and now I have to figure out how to pay to get my heat fixed when I am making a monthly payment of over 500 dollars a month. I am sorry I understand some peoples credit isn't what it should be and going to places like this maybe the only option some people have but that doesn't mean a company should take advantage of those people when they are trying to get back on there feet. If they are going to sale a use car they should at least make sure it is reliable and worth the price it is sold for. I have already paid for it to be repaired once and do not think I should have to put money into a car I have only had for two months. I would just like to them to either fixed this car so that it runs correctly or please refund me my money so I can go to another dealership.

Right after Christmas last year,(2018) I found myself in need of a vehicle. I went to car mart because I had heard them advertising so much on the radio about customer satisfaction and how you wouldn't have to worry much about repairs. Anyway I really wanted a truck or minivan. When I got there the truck prices where not within the price range I could afford. I had found a minivan I really wanted, but they raised the rates up to the point it was not affordable. That only left one choice, a 2005 Hyundai Elantra. I was told from the sales representative , and manger that it was ok it wasn't what I wanted I could trade out after paying on it for 6 months. I hadn't had the vehicle long when it was clear that this car was a money pit. I am disabled and on a fixed income mind you. I have asked since March of this year for them to please work with me and get me out of this vehicle. I have had to tow it 2-3 times already. The key fob is messed up- it unlocks and locks and sets the panic alarm off at random. I've had to have both cv axles replaced, new rear tires, fix the brakes and other things in the short time I've owned it. Now my transmission and engine are messed up and they will not work with me to get me out of this car. They still want me to pay for it. They are rude and unprofessional every time I call or show up. The car is overpriced 2 to 3 times Kelly blue book value.
Product_Or_Service: Vehicle

The location in Hopkinsville Kentucky is a joke. The women that work there are loud and have nasty foul mouths and are very rude. It's not a professional business at all. Get ready for an exciting day at a hair salon setting if you have to stop in and take care of any business there. ITS ridiculous smh. Get some new management and people skills in there's

I purchased a 2012 Chevy 1/2 ton 4wd Ext Cab from this company approximately six months ago. The engine light was on when I picked it up. They turned the light off and the next day it came back on. The windshield wiper fluid does not spray out properly sand I reported this to them when I picked up the truck. I had to pay $250 to have the power mirrors fixed because I reported to them and they never did anything about it. The check engine light is still on. I have taken the truck to other mechanics and was told the check engine code came back as a mass vacuum leak. A person from Car Mart who is not a certified mechanic said it is an O2 sensor. I have contacted the corporate office several times and they will tell me they will contact me back and they never do. I call back and they tell me they don't have anything figured out yet. They have a 3 day satisfaction guarantee clause on their contract. It states if a customer is not satisfied with their vehicle, they buy it back for what they paid for or they will fix it to their satisfaction. None of that has happened for me.

DO NOT SHOP HERE!! Purchased a 2012 Lincoln Navigator L at the Car-Mart on 8th Street in Rogers, Arkansas on August 8, 2019. Traded in my 2005 Ford Expedition King Ranch Expedition in good condition. Sadly they only gave $2800.00 for trade in value which was below the value for both trade in or private sale. We wanted the Navigator so we went ahead and agreed. My income alone was not enough so they had to add my husband who is a truck driver and was not available to sign papers at that time. Two days later I return to have some issues looked at. The running boards wouldn't work, the radio only played from the center dash speaker and it needed a blend door actuator. They had my Navigator at a shop for 4 WEEKS!! An entire month I went without my vehicle that I paid full coverage insurance for. I spoke with the Sales Manager Josh, the General Manager Dave and the shop manager Larry. They sent my vehicle over to Castor Car Care. First I was told they found after market wires that went to a fuse and they were tracing those. Then I was told they also found what appeared to be an entire thing of soda dumped down the center console so wires may have gotten fried. I was later told that all 17 modules were no longer communicating with the computer. Friday September 6, 2019 my husband was in town so he and I decided to go check on our vehicle. We are from Missouri. On my way there Dave the GM calls me and tells me they will NOT be fixing my vehicle because it needs new running board motors, an auxiliary for the radio and a blend door actuator. They said with the wire issues they weren't going to pay to have it fixed without guarantee it wouldn't have issues a month later. So at this point I am very livid, I have gone 4 weeks without a vehicle, I've gotten the run around and I already paid a month of full coverage insurance for this vehicle I didn't even have. They apologized and offered our down payment back (the amount that they would only pay us) or we could choose another vehicle. At this point my husband is extremely angry and rightfully so. Eventually we look at other vehicles and find one we like a 2010 Ford F150. The GM assured us he could most likely get our payments the same. My husband I go for a test drive in this truck and come back, only to be told we could not get it because we could only get another vehicle the value of our Navigator. Our Navigator (A luxury SUV) was $16,000 and this truck was $21,000.00. They claimed they couldn't adjust numbers to get us into this truck. They tried to push another vehicle on us, one we did not want because who the hell wants to make payments on a vehicle they don't really want. Finally the GM tells us that the "VP" called and said we could get the truck if we paid THEM another $900. Every turn was a slap in the face. So eventually I tell them to just give me my money back when I THEN get informed by Josh the Sales Manager that he will put in a check request because they don't keep that kind of money around there and the request would be in on Monday and I should get a check by Tuesday or Wednesday. So on top of horrible customer service, I can't even go purchase another vehicle elsewhere over the weekend because they still have my money. They always had someone else to blame as to why they couldn't help us and they would get our hopes up by saying they could help us with what we asked. We kept hearing "We are sorry," "we understand your upset," "we want to help you," yet at every solution was "I'm sorry we can't do that" or "I'm sorry it's our underwriters who won't allow that" but then they suddenly call and approve it with more money down. They never once really tried to make things right. Also my husband has yet to sign the papers, I am the only one who has signed on a joint application so I am pretty sure that is not legal which I will be discussing with my attorney and corporate on Monday! Please save your money and time.

They are a JOKE!!!! They dont work with anyone. They just want money. Ive been twice and they look at me like im stupis.

Payment protection plan bought for $600 pitched at sale would cover any remaining notes if totaled or stolen. Will not honor it. Attempting credit dam
They are reporting this account they denied coverage for on vehicle. I want them to honor this. Their reason for denial doesn't change what the plan was for, it was stolen. Taken, reported stolen, they did not list any reasons for denials. I want them to honor the claim and to not hurt my credit over y

Do not go there to buy your car!! They are not professional. They do not care about satisfying their customers. They just want your money. Any thing else regarding your car. They do not care to help you. They wont even compromise. They sale bad cars and they know it. So dont waste your time with this here car mart. Go to someone who cares! So save yourself that trip!

I purchased a vehicle from this company on a payment plan, and when I went to get plates for the vehicle I was told I had to have a title to do so, I went the company who stated they could not provide me a title because there was a lien on the title. They sold me a vehicle with no way to get licensed ,so I can legally drive it.

On Monday February 11th, 2019 I purchased a 2011 Yukon Denali from the *** location and put down $2000 on the vehicle. The car started breaking down on me the first day I owned the vehicle. I contacted the company, and they stated they would try to fix the vehicle. After not getting anywhere, I told them I did not want the vehicle anymore. They told me they would put me in another vehicle. When I was looking at the other vehicles yesterday, none of the vehicles I was being shown I felt I could trust. Due to this, I finally asked if I could just get my down payment refunded. They refused to do this. One of the people at the office when I came back to look at other vehicles questioned why they sold this Denali to me because she said they knew it was having issues. I don't trust the vehicles from this company so I just would like a refund.

In October 2017 I purchased a 2008 ford escape. This January I lost my job. I am 2 payments behind and just started working again. It's been a month and my payments are biweekly. *** called me on Saturday Feb 2nd and asked I come in and make arrangements to pay. So Monday Feb 4th I drive 40 miles to make and sign this agreement and when I get there the general manager *** told me he needed a payment of 190 today or he was keeping the car. There was never any indication I was not going to leave in my car until I got there. I have 4 kids who were in school at the time in a town 40 minutes away and no way to get home to them. I was told I had to leave the car. They absolutely would NOT work with me even though I told them I got paid Friday the 8th and would make the payment then.
Product_Or_Service: 2008 ford escape