American Plumbing

We are not going to be able to resolve this complaint As I stated, the expert has confirmed that the top was not properly functional and the top was not even part of the repairI apologize for any inconvenience

October 15, 2015Dear [redacted] ,We have contacted [redacted] Bank and they have initiated the process to remove the inquiry Our general manager James Mhas spoken to [redacted] , and he is satisfied with this actionSincerely, Kerry HController

I have attached a copy of the disclaimer from our website showing that all new vehicle prices exclude freight and processing fee, along with the quoted numbers from your visit to our store Our records show that we were deducting a trade value of $4000, not $ Our advertising does show that the bonus is "up to" 125% on the value upon final visual appraisalI apologize for any confusion and hope this provides clarification

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Revdex.comAttached is the receipt for the repair on the convertible topIt was working prior to the accidentWe believe that it was either broken during the accident or at KoonsEither way, it should be fixed

*** *** *** ***
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*** * *** has been resolvedBusiness credited me $and waived cost of maintenance inspection ($140)The total value being the requested $

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:Unless the service tech had a high degree of confidence that this $1,worth of work would resolve the issue, the repair should NEVER have been recommended I'm now out $1,and still have a broken truck Maybe $1,is nothing to a big, powerful automobile dealership like Koons, but to the average person such as myself who doesn't have thousands of dollars just lying around, it's a big deal I will highly recommend to everyone I know not to use Koons service department or to purchase a new or used vehicle from this dealership, given the lack of respect they show their customers
Regards,
*** ***

We did not install the tires incorrectly We believe that the issues were caused by road hazard damage, a curb or pothole Our warranty on the tire balancing is days as shown on the repair order We can only offer warranties on parts that we sell, but for customer satisfaction,
we are crediting back the charges for the services performed

*** *** has brought his vehicle to our shop. There is new damage to the low pressure a/c line that has occurred since his repairs last July. We would not have been able to charge the a/c system at the time of the body repairs. We have given him an estimate for the new
repairs. The repairs that we made to the vehicle last July were completed at the time

We did have a vehicle that was priced incorrectly on the internet due to a computer glitch, which is why we do have disclaimers on our website We told him that it could take up to hours to get the correction posted We advised *** *** of the error We were unable to come to
an agreement on the pricing of our vehicle, the allowance for his trade, and we would not agree to pay for the shipping The vehicle has been sold to another client

We told *** *** that the repair "may" help, but that the only correction was an engine replacement I am attaching a copy of the repair order where that comment is shown We have offered a free scan to see if there are other codes that could be contributing to the problem The
vehicle has 153,miles on it We never represented this repair as a guaranteed solution, offered only as a possible remedy

We have attempted to have the inquiry removed by *** ** ***, but were told that because the customer willfully signed an application, they are legally bound to report it The only other way to remove it would be if it were a fraudulent inquiry, which it was not

I am attaching a copy of the detailed explanation that we provided to *** *** on the two occasions that *** *** has disputed the charges It shows that the parts are genuine ** parts with the ** warranty (copy included) To Whom It May Concern:This letter is response to the
charges disputed by our mutual customer, *** *** from the transaction occurring on 11/20/2015.*** *** and her husband, *** ***, made a reservation to have their *** *** towed into our service department for a transmission concernThe customer approved installation of a ** replacement transmission and a transfer case assembly.The customer is claiming that the parts installed in the vehicle during the repair are not genuine ** parts and are usedThis is not the caseBoth parts have serial numbers displayed directly on the repair order and was informed that the transmission warranty and all of its components could be researched online atwww.mycertifiedservice.com or at any dealership to verify that they are genuine ** parts.Additionally, the customer contacted General Motors directly and General Motors confirmed that the parts were in fact genuineThis dealership only uses genuine ** parts (not used) and the components that were replaced both carry a year/100,mile warranty that is good at any General Motors dealership in the United States.** Attached please find the proof that the parts are genuine ** parts with a nationwide 3-year or 100,000-mile warranty.I have enclosed a copy of the signed repair order and credit card receipt.If you have any questions, or need additional information, please contact me at ###-###-####

I believe that this complaint can be closed The insurance company has agreed to make the required repairs to the vehicle

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this
response because:
Instead of pursing small
claims court for $5000 to cover the fake, shoddy, “repair work” done by Koons
of Tysons, I will sue Koons of Tysons now in district court for $25,000 and
have my attorney do the papework.  Koons
of Tysons wants to play hardball, so we are going to take them to court and it
will come out in the media that they are scammers—for sure--hundred percent
certainty.   Koons of Tysons employees who are behind the situation involving my vehicle having not been properly, completely repaired are quintessentially dishonest, untruthful and complete and total liars in the context of their trying to cover up their actions.  I intend to pursue the matter to the fullest, absolute, maximum extend and will never ever accept their false, fallacious, egregious and apocryphal story.  I know exactly what they did and what they did not do and what they did not do was properly repair my vehicle.  They did a rush job, had animosity toward me after their receptionist initially provided me false data in terms of the car rental component of the service and after I indicated to her colleague that she provided me with false data.  From that point forward, Koons of Tysons sabotaged my vehicle by pretending to repair my vehicle. Koons of Tysons can claim forever that it did the repair work, but I have all the forensic data including OnStar information that will be subpoenaed.  My car was only in one collision.  There was never a second collision--ever.   The fact that Koons of Tysons would claim that I was in a second collision shows the depths to which they would go and have gone to invent completely preposterous stories that will ultimately cost the company tens of thousands of dollars after the company is found to have lied egregiously in a court of law.   I was in one wreck and one wreck only.  Koons of Tysons are bigoted and pure liars.  They are scammers and deceivers.   In their minds they believe they can tell tall tales and that will be the end of the story.  Koons of Tysons will in fact be sued formally, officially, served and my legal representatives will sue them to the maximum extent allowable by law.  No judge in Fairfax County after hearing and seeing my evidence will ever believe Koons of Tysons.  Koons of Tysons represents the worst kind of automotive repair service.  They are the exact type of liars and deceivers characteristic of unequivocal scammers.Keep in mind, other certified and licensed automotive professionals have already attested to the fact that Koons of Tysons is lying and that Koons of Tysons is fraudulent in that Koons of Tysons scammed me.  It is very easy for Koons of Tysons to play the role by itself thinking that nothing more will come of their wrongdoing and that the company can stick to its story by continuing to pretend as if it did the work it was supposed to do.  That is easy for the company to do and what children do when they are in trouble for having done something wrong.  When one sees the actual evidence that is incontrovertible, Koons of Tysons will not be able to explain away the circumstance in the long run.  The company knowingly, intentionally, purposely and maliciously did an incomplete job on my vehicle.  Other licensed and certified mechanics outside the employ of Koons of Tysons have gone on the record already to indicate this.  We gave Koons of Tysons an opportunity to make good on its warranty and it failed to do that in addition to the Koons of Tysons has gone completely out of its way in which to cover up its wrongdoing.Keep in mind, this all started when a reception lied to me on the phone and gave me the wrong information based on her own incompetence.  I called her out to her boss and because of that, the auto repair shop disliked me.  They then began the process of obtaining my money while playing games in which to stall on the service.  They lied several times in a row in terms of when my vehicle would be ready for pick up and how long the service would actually take. Ultimately, when it had been several times beyond the agreed upon schedule and I indicated that I needed my vehicle for work and that they had lied to me repeatedly, they then did a shoddy rush job.Again, it must be emphasized that several, competent, licensed and certified automotive mechanics and professionals at other dealerships and businesses in the area have already seen the evidence and have inspected the vehicle and have gone on record to indicate that Koons of Tysons is not only lying but that Koons of Tysons outright scammed me out of animosity.  There was no second collision.  There was no wreck #2.  The cracked AC pipe was never fully repaired the first time and every single mechanic that inspected the issue after I consulted with an attorney has gone on to indicated the same exact thing time and time again.Koons of Tysons did not just make a mistake.  It knowingly rushed me vehicle out after failing to deliver my vehicle on time several times in a row and after having lied to me repeatedly.Koons of Tysons are some of the rudest people I have met in 40 years on this planet.  I view them as bigoted and it is obvious from their crass, hostile, unfriendly, lying demeanor that they are scandalous thinking themselves above the law.There was a crack in the AC pipe valve from the collision I was in and after I took my vehicle to other shops, subsequent to the fake work that Koons of Tysons did, every shop stated that Koons of Tysons scammed me.  Every shop subsequent to Koons of Tysons also very clearly indicated that Koons of Tysons had to have known that there was still a crack in the AC pipe valve, hence the reason why my AC did not last long after the fake repair that Koons of Tysons performed.  Koons of Tysons are actors.  They think that because of their longstanding history in the community that they are somehow covered and protected, i.e., immune from prosecution and immune from civil litigation.It was very obvious from my interactions with the incredibly rude staff at Koons of Tysons that their workplace culture is one in Virginia in which they are characteristic of the carry over era from the older Virginia Confederacy.  Anyone interacting with them as I did would view their actions, attitudes and condescending demeanor as bigoted, stereo typically redneck, arrogant, hostile, insulting, demeaning and outright, downright flagrant. The AC unit was sabotaged given that Koons of Tysons did not really, truly, fully repair the issue caused by the original collision.  Their contention and fake, made up story that they were originally sticking to, which is, was, and has been absurdly, ridiculously, far fatched, is a completely asinine contention so hollow, so without substance and so false, that such brazen contention is ultimately going to be their legal downfall when they are proven to have been wrong all along.  Their ongoing, totally false fairytale of a warped, sick and demented, fictitious story, is that I was in a 2nd wreck unrelated to the reason why I came to Koons of Tysons in the first place.  I was never in a second wreck.  The pipe was cracked from the first collision.  They failed to fix it.  Every shop has told me that.  Koons of Tysons are rude, disrespectful, bigoted, liars.  They most likely expected me to simply go away and chances are that they assumed I would never actually pursue real, bona fide, legal action against their company.All the forensic data shows and proves beyond any reasonable doubt that I was never in a second collision.  I was in one collision.  I have all the OnStar information and forensic information from the AC pipe valve to prove I was only in one wreck.  I was covered under warranty and Koons of Tysons wanted to play games with me by claiming they could not fix / repair the problem because according to Koons of Tysons after Koons of Tysons did a FAKE repair job on my vehicle, I was in a second wreck, but the truth will come out for the courts and investigators that I was never in a second wreck, and that the AC pipe valve could not have possibly been broken other than by the initial collision which again, was the one and only collision.I will have automotive experts appear in court and demonstrate how patently false Koons of Tysons story has been ever since I went to Koons of Tysons for assistance--assistance that was never received.  I received nothing but the run-around, nothing but a sham / fake "repair" job, a cold shoulder from the company, mistreatment, condescending attitudes, belittlement, lies, deceit, money taken, a summer with no AC in my car for the most part, no honored warranty and hung up telephone calls when I was gathering information for my legal counsel.Koons of Tysons is irresponsible, negligent, untruthful, pompous, lofty, arrogant as abovementioned and made sure to cover for its employees.Each person I spoke with at Koons kept playing the role as if that person subsequent to the next, was understanding, was going to be helpful and understood quite well what had transpired, and the whole thing was a ruse.  Each person I spoke with regarding the matter was merely collecting information from me to try to ascertain and figure out / determine what I knew, what I wanted to know and what my exact intention was in terms of filing suit against the company. They all covered for each other and hung up the phone on me one after another all the way up to the financial controller, Kerry Hoagland.The science and mathematics will prove that Koons of Tysons not only failed to do the original repair work, but also that they treated me like absolute and total garbage while refusing to honor the warranty.I went an entire summer nearly without AC in my car and was mistreated by Koons of Tysons who later even went on to say that I complicated matters when I questioned their shady business practices.Yes, they, Koons of Tysons, for the record, said to me, that I, the customer, "complicated things."  That was after they, Koons of Tysons treated me with maximum prejudice.I will never do any business with Koons of Tysons ever again.  This scenarios that has elapsed and transpired is not something for which one can move forward after a simple fake apology after Koons of Tysons is found guilty in a court of law / found to be and have been completely negligent.  I will never accept a simple apology from their owner and/or from anyone at Koons of Tysons.Koons of Tysons clearly engaged in textbook fraud.  Period.  All the mechanics I showed my car to said the same exact thing.  Koons of Tysons are nothing but liar and scammers and they thought nothing would come as a result of their scamming me.James K[redacted] ("Jim") owner of Koons of Tysons, the two repair shop individuals (one manager), their receptionist (in the repair shop) and their financial controller, Kerry H[redacted] are to be named in the formal / official lawsuit against Koons of Tysons.  No judge will ever believe the story told by Koons of Tysons when, during and after all the forensic evidence/ data are delivered to the courts by investigators and by my legal counsel.  Koons of Tysons is going to lose in court and it will be known that they treated me with maximum disrespect and absolutely lied through their teeth while having wasted my time and money.  Keep in mind that several other licensed automotive entities have said very clearly that Koons of Tysons scammed me and defrauded me, despite whatever Koons of Tysons has tried to say to the contrary in that Koons of Tysons' story is one hundred percent faulty, egregious, brazenly deceptive, deceitful, completely asinine, not even close to being truthful, nowhere near true or the truth in timespace and ultimately Koons of Tysons' negligence, unethical business practices, dishonesty, lies and deceit will end up costing Koons of Tysons tens of thousands of dollars in legal costs in a court of law in Fairfax County in addition to the company's reputation.Koons of Tysons will be sued officially in a court of law in Fairfax County Virginia and will absolutely lose legally in court as per as the forensic data on file, statements from certified and licensed auto mechanics at other companies, testimonies, witness reports, subpoenaed evidence, sworn statements, private independent investigation and field documents with law enforcement in Fairfax County Virgnia.  After all is said and done, the owner(s) of Koons of Tysons will have nothing to say to me, as he/they, Koons of Tysons and its employees as a whole, had more than ample, more than sufficient, and more than enough time to be responsible, honorable, respectful, mature, competent, cognizant of this matter, and to have made good on the warranty, i.e., to have honored the warranty (standard non-colloquial English).  Finally, in conclusion, and by way of legal, contractual, binding agreement, for services that were supposed to have been rendered but were not, Koons of Tysons should have covered my vehicle at the time under warranty, but Koons of Tysons rudely refused to honor the warranty based on some bigoted story made up, manufactured and totally, fabricated, by absolutely lying, pretentious, contentious, cheating, dishonest, automotive repair technicians and their colleagues who sought to cover their tracks.
Regards,
[redacted]

We had already made the exchange prior to receiving this complaint notice.

Friday, September 8, 2017 Re: Revdex.com Complaint [redacted] Salt Lake City, UT [redacted] did go to Koons Tysons GM on 8/19/2017 to test drive and ultimately made a decision to purchase a 2014 [redacted]. As we knew, everything went fine during the test...

drive, negotiation and settlement process. She completed a credit application, had good credit, was submitted to three lenders for financing, and was approved at one of the lenders without conditions, [redacted]. We got the vehicle ready for delivery. During the settlement process we learned that she was unable to get the vehicle added to her insurance policy as her insurance agent in Utah was not open on Sundays and she did not have a way to add the vehicle electronically. For this reason, we had to delay the delivery until Monday when she could provide proof of insurance. This was only a concern because she was from Utah and insurance requirements and laws vary from state to state so we had no way of knowing if her insurance coverage would automatically transfer over to a new vehicle. She advised that her friend would be picking up the vehicle the following day. She was not referring to him as her fiancé at that time. The next day she did provide proof of insurance from Utah, and we coordinated (with her written permission) to deliver the vehicle to her friend. When her friend arrived on Monday to pick up the vehicle, he advised the Finance Manager that the vehicle was for him and that he would be paying the vehicle off in large chunks monthly. He said he just wanted to be honest with us about that. Unfortunately, this is called a “straw purchase” and we are bound by dealer agreements/contract with our lenders to never secure financing using one consumer’s credit and commitment for use and payment by another consumer. It changes the facts of the deal and violates our dealer agreements. At this time we stopped the transaction and called [redacted] then told us that she could buy a car for whomever she wanted and that we were bound by contract to deliver the vehicle to her, which is not correct. We offered her several solutions:• To get a credit application on the friend and reapply for financing.• To secure her own financing and just send us a check.• Eventually, she wrote us a letter that disputed the claims of her friend and stated in writing that he was in fact her fiancé and that the car was a wedding gift for the both of them. We offered to submit that to [redacted] and with their approval, keep the terms the same, even credit her the amount of the dealer processing fee for the misunderstanding. She was not happy with any of those solutions, and did not want to move forward with the transaction. She told us she found a better vehicle someplace else but was still unhappy with us. We immediately credited her $5,000.00 down payment, and sent her proof of the credit. We also attempted to have the credit inquiry’s removed but as they were lawful pulls in an attempt to purchase a vehicle, [redacted] would not remove the inquiry. We would have preferred to and fully intended and made every attempt to do business with [redacted] and are also disappointed with the outcome. Sincere Regrets,Karen V

We are not going to be able to resolve this complaint.  As I stated, the expert has confirmed that the top was not properly functional and the top was not even part of the repair. I apologize for any inconvenience.

October 15, 2015Dear [redacted],We have contacted [redacted] Bank and they have initiated the process to remove the inquiry.  Our general manager James M. has spoken to [redacted], and he is satisfied with this action. Sincerely, Kerry HController

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]