American Disposal Services, Inc

Review: I called American Disposal Service which purchased my previous disposal service, [redacted], to cancel my service contract with them. After numerous questions concerning why, who am I changing to, which I denied to give answers, they advised me that I would be paying a return fee of $20.00. I never signed a contract with this company or was advised of a contract change at any time during the time they provided me service. This charge will be due no matter if I take back to them or not.Desired Settlement: I don't think I should have to pay for the return of their equipment if I provide this equipment in good repair, of which it is. The reason I am changing is because they up the price numerous time without advising me.

Business

Response:

[redacted]

Review: A LAWN MOWER WAS REMOVED FROM THE FRONT OF MY PROPERTY. I SAW THE DRIVERS AND TRIED TO GET THEM TO GET THE LAWN MOWER OUT OF TRASH TRUCK AND THEY SAID THEY COULD NOT. I WAS TOLD BY THE DRIVER THAT THEY WERE SORRY FOR MISTAKENLY TAKING THE MOWER AND THAT CUSTOMER SERVICE WOULD REPLACE THE MOWER. I PROCEEDED TO CONTACT CUSTOMER SERVICE AND WAS TOLD THAT THEY WOULD NOT REPLACE OR REIMBURSE ANYTHING FOR THE MOWER DUE BULK PICK UP TRASH DAY. I EXPLAINED THAT THE MOWER WAS NOT IN THE VICINITY OF THE TRASH, IT WAS ON OUR ACTUAL PROPERTY. I WAS TOLD THEY WOULD NOT DO ANYTHING TO REPLACE OR REIMBURSE.Desired Settlement: ALL I WANT IS FOR IT TO BE REPLACED OR REIMBURSED. I WILL MOST LIKELY PURCHASE A NEW ONE THAT IS ON SALE AND WOULD LIKE TO BE REIMBURSED FOR IT.

Business

Response:

[redacted]

Review: There was an additional amount added to my bill but no one can explain to me how that was achieved. This was also after I had paid the bill in full. Furthermore there was a rate increase through the HOA which is not negotiable. However if I was not under a contract from my HOA they could change my monthly charges. Will definitely encourage neighborhood to sign no more contracts. When I asked American for contract - they would not provide and they contacted the HOA with my business. Also noticed that new bill states that your payment is acceptance of services and charges stated in invoice - if that was true for my last bill - why am I being billed an additional amount.Desired Settlement: Adjustment to my bill and the typical rate increase that other friends received in other neighborhoods which is $2.00 per month.

Business

Response:

[redacted] -

I have added a credit to the account of $7.34. March 1st 2013, her Homeower Association signed a contract with American Disposal Services, an exclusive contract between the two. If she needs to talk to someone regarding this contract, she can contact [redacted], board members to discuss the contract at hand.

She was paying $13.33/month - per signed contract, rate increased to $17.00/month effective 3/1/13. Therefore we added an adjustment her account to offset the $13.33/month charge, an increase of $3.67/month.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This is a lie. I was charged $14.68 because of a price increase that occurred between an agreement between our HOA and American Disposal Services. This amount is double what should have been charge - the rate increase is $3.67 per month and the charge was supposed to be for 2 months which is $7.34. As per the contract signed on February 28, 2013 - the customer is supposed to receive 30 days notice of any rate changes. Last time I checked there are not 30 days between February 28, 2013 and March 1, 2013. Beware of American's contracts - no other companies in our area require a contract. Currently I am researching to see if our HOA even had authority to sign this contract.

Regards,

Business

Response:

Her account was credited $7.34 on 4/30/13. $7.34 remains on the account. As stated before, her Home Owners Association signed a contract with us.

Review: I cancelled my service on 3/1/13 with a guy named [redacted] at American Disposal Service (I was never under any contract with them, because I refused to sign one). He promised to refund my $17.58. As of today when I called to inquire about my refund, they still have not processed it and told me today that it will be another 6 to 8 weeks to process it. They also informed me that they are keeping $20.00 of my money for canceling the account, picking up the trash cans and administrative fees, which I feel is a rip off to their clients. I've cancelled other trash services and never got charged these ridiculous fees.Desired Settlement: I would like my refund and for you all to check into this companies business practices.

Business

Response:

From: [redacted]

Date: Fri, Apr 19, 2013 at 10:39 AM

Subject: Revdex.com complaint - response.

To: "[redacted]

Cc: [redacted]

Hi [redacted] – For some reason, the web page would not allow me to “respond to complaint” – The refund check was mailed 4/18/13 – check # [redacted] in the amount of $17.58. [redacted]

Review: I was living in a rental property in [redacted], VA and using American Disposal Service (ADS) for trash pickup. I bought a new house in [redacted] in January 2014. I contacted American Disposal Service about mid-January to let them know that I was moving as of 24January2014 and to terminate my trash pickup as of 31January2014. I asked them about picking up the trash cans and was told that they could pick up the empty cans on 27January2014. I said No, because the rental house still had to be cleaned and the trash cans were still being used. I was told the next pickup date would be on 10February2014. I told the customer service agent that I would no longer be living in the rental property and I would leave the trash cans in front of the rental property on 31January2014 when I returned the keys to the property owner. The customer service representative said that I would be responsible for the cans, and I told her NO, once I left the property, I was not going to be responsible for their trash cans if they could not pick them up until 10Feb2014. In February 2014, I received a bill for $20.00. I call ADS to ask why I was receiving a bill because I was paid up until 31Jan2014. Customer service said it was a fee for terminating my service. I was never heard of any such fee, and I was not told this in mid January where I contacted them about termination. In June2014, I received a bill for $215.00. I call ADS to inquire about this bill, and was told that they were charging me for 2 trash cans because the trash cans were not in front of the house when someone finally went to the house for pickup on 10Feb2014. I told them that was not my responsibility and I am not paying for the cans. (I never received any of these company policies in writing or verbally until being told after receiving a bill and calling to ask what it is for.)Desired Settlement: 1.) Delete the charges for a termination fee and cost of two trash cans from my bill.

2.) Delete the policy of a termination fee for customers to terminate their services.

3.) American Disposal Service needs to provide customers a copy of their policies upon requesting trash pick-up service.

4.) AMS should pick-up empty cans immediately after the date of service termination, not more than a week later, and the customer should not be held responsible for cans that the company did not retrieve in a timely manner.

Business

Response:

Good Morning,After reviewing the account, it appears that we attempted several times to remove the equipment from the address of [redacted] after services were terminated. Although we were unable to retrieve the containers, we are willing to remove the charges for the unreturned trash and recycling carts. Because [redacted] attempted to continue service at her new home, but we were unable to do so, we will also remove the remaining $15.00 balance on the account.An updated invoice will be sent reflecting these corrections to her account. Please let us know if we may be of further assistance.Sincerely,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: This is by far the worst trash company I have ever dealt with in my life. A few months ago we got a bill with a notice that a late fee of $10 was applied to our account however, we did not receive a bill requesting payment before this late notice was received. I called and requested that they send a bill and I will gladly pay it. They sent a bill, I paid it and they removed the late fee. Problem solved, or so I thought until the following billing cycle. The same thing happened. Notice received that another late fee was applied again with out ever receiving a bill. Again, called the company paid the bill and requested the late fee be removed. 3 billing cycles in the same thing happened again so I called requested the billing history for our account and advised them to document my account the fees are not warranted and once I make sense of the billing I will gladly pay any amount that is rightfully owed. The fees were never removed as they said they would be so I called and spoke to a customer service agent who fully agreed the fees should be removed. He placed me on hold to speak to his supervisor and when he returned to the line he proceeded to tell me that his supervisor said they can only remove 1 late fee for the history of an account. I requested to speak to a supervisor who informed me of the same thing, I requested to speak to her supervisor and after dealing with them for 20 minutes she stated that no one was available to assist me at this time that I would have to leave a message. So I have to wasted my time dealing with them but they can not take time to speak to me. I agreed to leave a message for the supervisor's Manager who never returned my phone call. I was very detailed and let her know this was an attempt to settle a past due bill that consists of unwarranted fees I left my contact information for a returned call which was never received. Today I received a notice from a collections agency for fees that I fully dispute and have agreed to pay for any services related fee.

Product_Or_Service: Residential Trash ServicesDesired Settlement: DesiredSettlementID: Other (requires explanation)

I would like the unwarranted fees removed from my bill. We never received a final notice of anything being sent to collections. I would like any negative reports sent to any credit agency/bureau to be removed asap. I will pay for any services that are still due but I believe the final bill they are sending is for the unwarranted fees. They should not be able to send something to collections when in dispute. They should be held accountable for re

Business

Response:

[redacted]

Review: This is following up on complaint [redacted]. That complaint was over a $20 account closing charge. $10 were refunded per a message from the company on 5/2/14. On 5/28/14 the company further offered to remove the disputed charge in its entirety. On 6/3 I accepted the response and stated that this would be a satisfactory outcome to me. However, the complaint was closed and I have yet to receive the second $10 refund, either via a credit to my credit card or via mail, despite over a month having passed since the credit was nominally to be issued.Desired Settlement: I would like the final $10 refund promised by the company on 5/28/14.

Business

Response:

[redacted] I apologize for the timeframe that has passed regarding a refund on your account. I will get w/my accounting department and see if we can get this reprocessed immediately. Brenda [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I am in receipt of a check from the business for the $10.00 refund in question.

Regards,

Review: I am complaining about the $20 "administrative and operational processing fee" that I was billed in order to close my account with American Disposal. I was never informed of the existence of this charge when opening my account and I certainly never signed any contract accepting it. The gentleman I spoke to when closing my account advised me that there was nothing he could do about this charge and that it is printed on the back of my bill. This is technically true for paper bills, but:

1) It actually doesn't appear on the PDF format electronic bills that customers are encouraged to sign up for, which are only a single page (the front of the paper bill) that lists charges and payments. I have a copy of my latest bill proving this.

2) That means the charge wasn't disclosed until after I had signed up for the service, since I by definition wouldn't have a bill before then

3) Just printing something on a bill doesn't make it so. I still never agreed to this charge.

The $20 was withheld from the refund posted to my credit card. I had a credit of $52.64 for the unused portion of the current quarter's service but was only refunded $32.64Desired Settlement: I would like to be refunded the $20 charge, which I was not informed of when signed up and never accepted or agreed to.

Business

Response:

[redacted] - I have reviewed the complaint in question. [redacted] has had our service since 2011. On an annual basis, we send out a statement of service to all residential accounts. On this statement of service we do advise residents of the Administrative and Operations fee. We also have this information listed on our website. In good faith, I will be removing half of the charge. I am processing a refund of $10.00. [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I maintain that this fee was not disclosed when I signed up for service and that at no point at signup or thereafter did I agree to it verbally or in writing. American Disposal does not contest this. As I stated before, just writing something on a piece of paper doesn't make it so. A quick Google for "american disposal account close fee" shows that I am far from the only person who has been charged this fee in this manner (e.g., [redacted] "They also told her they were charging her a $20 cancellation fee, yet she had never signed a contract and in fact was sold to them by another company that American bought out (again, no contract with them either."

Review: I'm not sure if I have selected the appropriate nature of my complaint. However, on May 22, 2013, I signed up for trash service with American Disposal Services. Prior to me signing up for the service, I inquired as to what the process is if I decided not to utilize their service; and inquired as to the process if I were to move. I was informed that if I moved locally, and they serviced the area, my service would follow. But, that if I moved out of the area, where they do not provide services, then I can cancel my contract. My services were not set to begin until July 3, 2013. Today, June 18, 2013, I contacted American Disposal Service and spoke with [redacted] to cancel my service, as I will be relocating to California on July 12, 2013. [redacted] cancelled my service, but informed me that I have a $20 administration fee for my account being set up. I explained to [redacted] that I had inquired about the cancellation process in May, and that I was never informed of a cancellation fee; otherwise I would not have switched garbage services. [redacted] informed me that I have a contract, and that I will be billed the $20 admin fee. I am not in agreement with this, as I inquired as to their cancellation policy prior to signing the contract; and they have not provided a service.Desired Settlement: I would like for my contract to be cancelled, and for the administration fee to be waived. No service has been provided, and I inquired about the cancellation policy prior to signing the contract. I had spoken with a supervisor, due to the sales representative being new and was unable to answer my questions.

Thank You,

Business

Response:

This charge has been removed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Dear sir or mam,

I'd like to make a complaint against the American Disposal Services Company. When I started my business on April 1 2012 the previous owner had already subscribed to their trash disposal service. I started noticing the price of their monthly trash collection fee increasing sharply, so I called them to see if they could lower the price to what the other companies were offering. They said that they could not so I canceled that subscription so I could hire a cheaper company to remove my trash. In response they sent me a contract that I did not sign and charged me $507.78 for breaching the contract I did not consent to. I sent them my business license to prove that I had started business there on April 1 2012 yet they would not yield. I do not understand why I have to pay for something I did not sign for. Please help me with this issue.

Thank youDesired Settlement: I simply request that we do not have to pay for a breach of contract fee, as we did not make the contract but have paid for services already rendered.

Business

Response:

[redacted] - I am unable to pull up information for this address regarding this charge. If this is a commercial account, then I need the business name / account number if you have it or the proper address. Pls send me the information so we can process this complaint properly. Thank you, [redacted]

Consumer

Response:

Sorry I do not know how to respond to the message given but my business address is [redacted], It is called [redacted].

Review: Several years ago my Garbage service owed by a mom and pop was purchased by [redacted]. At the time I signed up for the orginal service there was no "cancellation fee" disclosed nor did I agree to any cancellation fee. [redacted] was later bought out by American Disposal Services. I cancelled my service with [redacted] in January of this year. They are trying to collect a $20.00 "cancellation fee" from me. I have spoken to several people who identified themselves as Managers and asked them to provide proof that I agreed to a cancellation fee when signing up for service. All said they could not provide any proof but that I still owed it. I told them I did not owe it and to stop trying to collect the made up "cancellation fee". I have asked for written proof of this debt owed -- which they have been unable to provide. I am receiving multiple calls a day trying to collect this false debt. I received two calls today within the same 30 minutes.Desired Settlement: For [redacted] to send me a final statement showing I owe nothing to them and to stop trying to illegally collect a cancellation fee I do not owe them!

Business

Response:

[redacted] -

This fee has been on all of our billing invoices, statement of service (that goes out at the beginning of each year) and on our website. This is not a hidden fee and therefore we will not remove the charge. We have explained what this fee is for. I would be more than happy to send out a bill / our statement of service / provide on our web page where this information is explained. By receiving our invoices with the information printed on those invoices, you are acknowledging this.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have never agreed to this fee. If I had orginally signed up with them that would be a different story. A company can't just impose a fee on someone after they buy out another company. The Governers Office of Comsumer affairs has told me that I do not own this fee. Whether it is in the small print on there bills or not I never signed up with American Disposal Services and would not have signed up with any company charging a junk cancellation fee. I will be filing a complaint with the Governors office of consumer affiars if the business does not do the right thing on this. Either show me where I signed a contract aggreeing to a cancellation fee or stop the harassing phone calls. I do not owe this fee. I will also be going to the HOA board who yearly makes recommendations on who to recommend for trash service to make sure they know how others can be expected to be treated by your company is if you do not do the right thing.

Regards,

Business

Response:

In good faith, I will remove this fee.

Review: After I cancelled my service with American Disposal due to poor service on March 30th 2014, while I was on the phone with them that day, they instructed me to leave my empty trash cans on the curb on the evening of the 14th of April, since the would collect them on April 15th. They told me they didn't collect trash cans that often, so that was the soonest available date. So that is what I did, exactly as they told me. The trash cans were out the night before, and then again the morning of the 15th as I went out. When I came back that afternoon, the trash cans were still there but later on I heard a truck picking them up. I didn't clearly see the truck because when I looked out the window it was already turning the corner, but I saw that the trash cans weren't there anymore.

I didn't receive any communications from them since then, but dated July 1st I've received a bill from them for $200 for unreturned trash cans. "Toter not returned charge" is what the bill says.

I spoke with them on the phone, tried customer service, and their supervisors, but they say that they won't do anything about the charges because they were on loan to me and since they don't have them, they have to bill me. There was nothing else I could have done and I did everything exactly as they specified, so I don't acknowledge those charges as being my responsibility to pay. Also, it is too much of a coincidence that they were gone the exact day they said they would pick them up but now they claim they don't have them. I'm afraid I'm being scammed here. They also claim that they attempted to retrieve the trash cans later on (mid May) and that I must have received an automated phone call, but I have no record of a communication that informed me that they had not successfully retrieved them or that they would try again.Desired Settlement: I want to see the $200 charge eliminated from my account and my records.

Consumer

Response:

From: [redacted] <[redacted]>

Date: Wed, Jul 23, 2014 at 12:10 AM

Subject: Complaint #[redacted]. - Resolved

To: [email protected]

Thank you so much for your help.

The business reached out to me today and let me know that they were removing the $200 charges.

Review: In September 2009, my husband and I moved into our current residence and selected [redacted]'s [redacted] to handle our trash disposal. We were very satisfied with their services, but they were subsequently taken over by a different company based out of [redacted], Georgia (we were also satisfied with their services). Unfortunately, that company was overtaken by American Disposal Services. I want it to be clear that we did NOT choose to do business with American Disposal Services, Inc. Before I actively seek out any company to conduct business with, I do my research. Let me assure you, upon reading the atrocious consumer reviews this company boasts, I would have NEVER willingly sought them out as a service provider. We merely fell into this company's hands as a matter of unfortunate circumstances from the demise of our selected provider.

There were a few occasions on which American Disposal Services, Inc. was late (days late) picking up our trash. Did I call and complain? No. Why? Because I work a full time job, have a family and I shouldn't have to call my service provider to tell or remind them to do their job. The final straw for us was when I received a correspondence dated March 16, 2013 on American Disposal Services, Inc. letterhead revealing, yet another, monthly rate increase for services effective May 1st. They hardly warranted their existing monthly rate, and certainly not more. Fortunately, as a consumer, I have the ultimate right to choose who I wish to conduct business with. That being said, I decided to switch to another, more highly regarded service provider.

I called American Disposal Services on April 2, 2013 at 3:23 pm and spoke to a gentleman named [redacted] to cancel service. He canceled service and then proceeded to inform me of a cancellation fee of $20. I asked him what the fee was for and he said for generation of our next invoice and picking up the trash can. I cancelled so far in advance to the generation of our next invoice, that this was not a feasible explanation of the charge. Additionally, the thought of paying a company to...once again...carry out an element of their job (i.e. waste removal), is completely ludicrous! That's what the bill money is for...there shouldn't be an additional fee for that. I disputed the charge with [redacted] and ultimately requested to speak to a manager. Conveniently enough for them, I was transferred to voicemail.

The next morning, my call was returned. I informed the manager of my complaint. She informed me that the cancellation fee was for cleaning the can. Really?!?! They want to charge me $20 to clean a trash can?!?! Once again, a completely ridiculous explanation of the charge. However, regardless of the reason behind the fee...I told the manager that I would not be paying it. I am not contractually bound to pay this fee as I NEVER chose/elected to do business with them nor have I ever signed a statement acknowledging the presence of these fees. She informed me that it is on the back of my invoice. The problem is, I don't sign my invoice nor does it say anywhere on that paper that I consent to the cancellation fee by simply remitting payment for the listed monthly service charges. I informed the manager of this and she said that because I pay my bill they assume that I agree to the notes outlined on the back. A false assumption on their behalf should not be legally binding to me. I merely operated with this company on a monthly basis and NEVER entered into any sort of contract with them agreeing to anything.

This is just par for the course with American Disposal Services though. There is no shortage in customer claims of poor service and fraudulent billing practices all over the web for this company. They buy out these smaller companies and when the customer chooses not to do service with them, they assess a cancellation fee that was never contractually disclosed nor agreed to. They have claimed countless victims to their poor business practices and I don't want to be another.

As a side note, after informing the manager that their invoice lacks language indicating that by remitting payment the customer consents to all fees and charges indicated within, I noticed on the bill they sent me for the cancellation fee they have added this language. Since I do not consent to those charges, I do not plan to remit payment until resolution of this complaint.

Thank you.Desired Settlement: I should not be responsible for the remittance of payment for the cancellation fee. The account was closed with a credit on it and American Disposal Services should be thankful they get to keep that.

Business

Response:

[redacted] -

This

fee has been stated on all of our billing invoices, statement of service (that

goes out at the beginning of every year) and on our website. This is not a

hidden fee and therefore we will not remove the charge. We have explained what

this fee covers. I would be more than happy to send out a bill, our statement

of service and/or provide our web page where this information is explained. By

receiving our invoices, with these terms clearly displayed, you are

acknowledging acceptance of this fee.

Review: On or about November 13, 2014 I received a bill from American Disposal Services notifying me that I owed them money for services that I was not made aware that I had sought. I sent an email to the company asking about such services and was informed that my waste disposal service provider ([redacted]) sold my account to American Disposal Services. That was how I was made aware of this through the bill. I had paid for services with [redacted] through December 2014. American Services Disposal is charging me for the date they picked up the services which was September 15, 2014 however, I was paid with [redacted] through September. What happened to that money? American Disposal Services has charged me through January 2015 however, I have never been notified via mail or telephone, what the monthly charges are. In addition, the charges for the same service are different from that of my neighbor. I am not paying the bill and would like to have the company provide information on what we are being charged for and the terms of the service.Desired Settlement: Terms of the service being billed for and an accurate bill.

Business

Response:

[redacted] - Response. Letters were sent out regarding the acquisitions that took place 9/15/14. I do not know why a letter was not received. We started service 9/15/14. The rates remained the same @ $17.00 / month. We did get w/[redacted] and confirmed they were paid thru 12/31/14 - the account has been credited and the amount owed is $17.00 for the month of January. I will mail out a statement of service today. We apologize for the confusion. Brenda

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I am not the only one in my neighborhood who did not get a letter explaining that the service was transferred. Overall, I think the company is less than customer focused and lacks in customer service. The way the entire transfer of service was handled was poor and know that I am not the only one who feels this way in our development. Our homeowners association web page had comments from many residents unaware of the change and wrong billing.

Regards,

Review: I've got some garbage that was not picked up on the day of the garbage pickup. This is the 2nd time it happens to use wherein a pile of garbage was not picked up in front of our house. I'm not sure what type of service does American Disposal Services are offering in our community. It seems like they always wanted to bypass our house because its an end unit and the truck has to backup all the way to our area. Now literally I have to pick up the garbage and put it inside my fence so its not an eye soar in front of the house.Desired Settlement: Pick up the garbage despite of the amount of garbage in front of the house.

Business

Response:

Good Afternoon,

I apologize for the service issues. We are looking into things on our end. We have some questions we need to ask to determine why you are experiencing missed service. I am working w/my driver and supervisor, if there are anymore issues, please call us at ###-###-#### Monday thru Friday from 8:00 AM to 4:30 PM

Review: I chose to cancel trash service with American Disposal due to continuous rate increases. Their rate was not competitive with other vendors in my area. I paid in full for the services provided and terminated the service.

After cancelling the service, American Disposal assessed me a $20 "Administrative Fee". I believe this fee is punitive for cancelling their service and going with another provider. I did not have a contract with American Disposal and became a customer as a result of their merger with Liberty Disposal.Desired Settlement: Remove Fee

Business

Response:

[redacted]

We charge an administrative / operational processing fee. It is for closing the account / sending any final billing or refund owed / removal of carts. This information is all billing invoices / statement of service / and website. I will in good faith, remove this charge.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Apparently [redacted] sold trash collection services to American Disposal Services sometime back in September 2014. We received no notification from either company until a bill arrived from American Disposal. American Disposal is charging different rates for their service even though the service is standardized and the households in question are exactly the same.Desired Settlement: I believe someone should review the billing and standardize the fee structure for the neighborhood. In addition, this complaint should become a part of the business' permanent record.

Business

Response:

[redacted] - I am responding to the complaint filed. We sent letters out explaining the acquisition that was taking place effective 9/15/14. The rate we have for this customer is $16.50 / month. This is the same rate they were paying with [redacted], we did not change their rate. The billing maybe a bit confusing - The billing sent out by us was for services 9/15/14 through 1/31/15 - Rate $16.50 = billing total $74.80. [redacted] transferred over a credit of $33.00 - making the balance due $41.80. In the future, bills will be sent out quarterly in advance. The next billing going out will be for services 2/1/15 - 4/1/15 = $49.50.I apologize for the letter not being received and I hope this clears up any billing questions. We do have communication with [redacted] if the $33.00 credit that was transferred over is not correct, then let us know so we can get with them and resolve any issues. Brenda C[redacted]

Review: This company has been constantly and continuously harassing me for payment of $99.00 for Garbage Pick up services that they claim that I authorized and I never did. I have never authorized service for this company.I thought about changing my current service and going with this company at one time but thru the reading of so many BAD reviews decided not to do so. I do not have any of their Garbage Containers on my property. They were NEVER delivered to my premises and the company has no record of not 1 day of pick up service for me. This company has continuously harassed me through phone calls and sending bills to me claiming I owe them for services that I never authorized. Now they have submitted my personal information to a collection agency ([redacted] OH [redacted] who has started to mail threating letters requesting payment and threats of reporting me to a nationwide credit bureau if I refuse to settle a $99.00 debt that they claim I owe American Disposal Services of Georgia. I am not responsible for paying them anything. This is causing me stress, and anxiety and I had to seek medical attention by a physician on 6/5/14. Please help me to stop the harrassment from both American Disposal Services of Georgia as well as [redacted].Desired Settlement: I would like for American Disposal Services of Georgia and [redacted] to stop harassing me for a debt that they claim I owe ($99.00) that I DO NOT and to never contact me again regarding it. I would also like to not receive anymore harassing phone calls, letters or correspondence from either company. I would also like a written guarantee from both companies that none of my personal information will be submitted to any nationwide credit bureau. They should pay my medical cost.

Business

Response:

[redacted] I will in good faith, remove this charge however resident did sign a 1 year service contract / agreement. Brenda C[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I called the company to cancel the service after our tenant had moved out. I received a collection notice a few months later for services and containers. I called to ask what had happend and they stated I never called to cancel service. I gave them the number I would have called from, they researched it and stated I never called. Our company had roughly 15 lines and I told them I would have to get back to them with these numbers. We scheduled a time to come and pick up the container which was a recycle container and they did remove that charge. There is not another container there so I am not sure what happend with that so I am not disputing that charge (100). I gave them all of the 15 numbers and they again said it does not show that I cancelled service.Desired Settlement: I would just like them to refund the amount we were put into collections for. $133.94.

Business

Response:

[redacted] - located at [redacted] -

I need more information. I am not able to pull up any records with the last name [redacted] nor an account at [redacted] - I do not show any service provided by American Disposal at [redacted] -

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Our company recently moved and the old address was [redacted]. The service address was [redacted]

Regards,

Business

Response:

From: [redacted] <[redacted]>

Date: Fri, Aug 2, 2013 at 2:34 PM

Subject: Complaint # [redacted]

To: "[email protected]" <[email protected]>

Cc: "[redacted] ([redacted])" <[redacted]>, [redacted] <[redacted]>

[redacted] I have reviewed the complaint and the account. All charges except for $100.00 have been removed. [redacted]American Disposal Services, Office Manager

Review: I previously submitted a complaint about American Disposal Services on June 18, 2013 for a similar issue. In that initial complaint, I indicated that I cancelled my garbage service with them, as I am relocating out of the state of Georgia. At that time, I was told that the check I had written for $34.99 would not be cashed. However, that is not the case. They cashed the check on July 1, 2013 for 34.99; despite me cancelling the service on 6/18. I have subsequently received the following Overdraft Fees: $36.00 on 7/1 and 36.00 as an Extended Overdraft Fee; due to the account being overdrawn for six days. I contacted American Disposal Services on July 8, 2013 to try and resolve the issue. At that time, I was told that they never encountered a situation like this and that they did not know what to do; and would call back. Today, July 10, 2013, I called my bank to dispute the transaction; however, I was told that they could not dispute the item, since I gave American Disposal Services the check; despite me cancelling the service. Therefore, I contacted American Disposal Services again, on today, and was told that they still did not have an answer and would have to call back. As of today, my account is overdrawn $106.99; and I still have no resolution.

Attached is a copy of the online transactions that posted to my account:

Checking - [redacted] Available Balance: -$106.99 | Edit Nickname

Additional Information07/08/2013 Overdraft/Returned Items Information

07/01/2013 Overdraft/Returned Items Information

* Show:

* For:

* Starting:

Date DescriptionDebit ( - )Credit ( + )Balance

07/08/2013 EXTENDED OVERDRAFT FEE$36.00-$106.99

07/01/2013 OVERDRAFT ITEM FEE$36.00-$70.99

07/01/2013CHECK #[redacted]$34.99-$34.99

Any assistance you can provide in resolving this issue would greatly be appreciated.

Respectfully Submitted,

[redacted]Desired Settlement: I am requesting that I be refunded the $34.99 plus the overdraft fees of $72.00 for a total of $106.99 to be refunded; a letter of apology; and that they develop a policy that addresses situations such as this. As I was told by the representative that they do not have a policy for this type of situation.

Thank You,

Business

Response:

[redacted] -